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Shangri-La Shenzhen

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Photo gallery for Shangri-La Shenzhen

A spacious lobby with a grand staircase, multiple seating areas, and a large, ornate carpet. - Shangri-La Shenzhen (Shenzhen)
A dining area with a panoramic mountain view, a modern chandelier, and a patterned carpet. - Shangri-La Shenzhen (Shenzhen)
A modern gym with treadmills, weight machines, and dumbbells. - Shangri-La Shenzhen (Shenzhen)
A modern bar area with a curved counter, seating with red and white chairs, and large windows with city views. - Shangri-La Shenzhen (Shenzhen)
A modern hotel with a prominent tower, a spacious lobby, and a well-lit parking area. - Shangri-La Shenzhen (Shenzhen)
Luxury
5.0 star property
8.8

Excellent

Luxury family-friendly hotel near Dongmen Pedestrian Street

Located close to Huaqiangbei, Shangri-La Shenzhen provides a poolside bar, shopping on site, and mini golf. Treat yourself to a massage at the onsite spa. At the 4 on-site restaurants, enjoy breakfast, lunch, dinner, light fare, and happy hour. Free in-room WiFi is available to all guests, along with a coffee shop/cafe and a garden.

Popular amenities

  • Spa
  • Parking included
  • Free WiFi
  • Air conditioning

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Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Deluxe Room, 1 King Bed

A hotel room with a large bed, a desk, a chair, a TV, and a window with a view of the countryside.

Deluxe Room, 1 King Bed

9.2 out of 10
Wonderful
(5 reviews)
  • Mountain view
  • 30 sq m
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Deluxe Room, 2 Twin Beds

A hotel room with a large bed, a desk with a chair, a small table with a lamp, and a view of a city and mountains.

Deluxe Room, 2 Twin Beds

7.2 out of 10
Good
(5 reviews)
  • Mountain view
  • 30 sq m
  • Sleeps 4
  • 2 Twin Beds
  • Free wired internet

View all photos for Horizon Club, Room, 1 King Bed

A hotel room with a large bed, a desk, a chair, a television, and a window with a city view.

Horizon Club, Room, 1 King Bed

7.0 out of 10
Good
(6 reviews)
  • Hill view
  • 30 sq m
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Horizon Club, Room, 2 Twin Beds

A hotel room with two beds, a desk, a chair, a television, and a large window offering a city view.

Horizon Club, Room, 2 Twin Beds

8.0 out of 10
Very good
(2 reviews)
  • Hill view
  • 30 sq m
  • Sleeps 4
  • 2 Twin Beds
  • Free wired internet

View all photos for Superior Room, 1 King Bed

A hotel room with a desk, chair, bed, and a large window offering a view of greenery and buildings.

Superior Room, 1 King Bed

8.6 out of 10
Excellent
(42 reviews)
  • City view
  • 30 sq m
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Superior Room, 2 Twin Beds

A hotel room with two beds, a sofa, a small table, and a lamp.

Superior Room, 2 Twin Beds

8.4 out of 10
Very good
(21 reviews)
  • City view
  • 30 sq m
  • Sleeps 4
  • 2 Twin Beds
  • Free wired internet

View all photos for Executive Suite, 1 King Bed

A hotel room with a large bed, a desk, a TV, and a view of mountains.

Executive Suite, 1 King Bed

9.4 out of 10
Exceptional
(3 reviews)
  • Hill view
  • 60 sq m
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Executive Suite, 2 Twin Beds

A modern hotel room with a large window offering a mountain view, a flat-screen TV, a sofa, a coffee table, and a dining table.

Executive Suite, 2 Twin Beds

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 60 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free wired internet

About the neighborhood

Located in Luohu neighborhood, Shangri-La Shenzhen is connected to a shopping center. Dongmen Pedestrian Street and Huaqiangbei are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Splendid China Folk Village and Happy Valley. Traveling with kids? Don't miss Window of the World. Visit our Shenzhen travel guide
Map
Jianshe Road, Luohu District, Shenzhen, Guangdong, 518001

What's nearby

  • Shenzhen River
    1 min walk - 0.1 miles
  • Luohu Commercial City
    12 min walk - 0.7 miles
  • Luohu Port
    14 min walk - 0.7 miles
  • The MixC Shopping Mall
    17 min walk - 0.9 miles
  • Dongmen Pedestrian Street
    19 min walk - 1.0 mile

Getting around

  • Luohu Station
    6 min walk
  • Shenzhen Station
    11 min walk
  • Shenzhen Intl. Airport (SZX)
    54 min drive

Restaurants

  • 合悦真牛潮汕牛肉火锅(大中华茂业天地店)
    6 min walk
  • 彩蝶轩 Choi Dip Hin Restaurant
    12 min walk
  • 客满楼·手工茶点·客家名菜(罗湖店)
    6 min walk
  • 山水时尚酒店 Shanshui Trends Hotel
    6 min walk
  • 丹桂轩 Laurel Restaurant
    4 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Limo/town car service
  • Free self parking on site

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; CNY 161 for adults and CNY 81 for children
  • 4 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Afternoon tea
  • Coffee and tea in common areas
  • Couples/private dining

Restaurants on site

  • 360° Bar, Restaurant
  • Coffee Garden
  • Lobby Lounge
  • Shang Palace

Things to do

  • Children's pool
  • Full-service spa
  • Gym
  • Mini golf
  • Outdoor pool
  • Playground
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Children's games
  • Children's pool
  • Children's toys
  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Lifeguards on site
  • Mini golf
  • Outdoor pool
  • Playground
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 19 treatment rooms
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 32 floors
  • Banquet hall
  • Built in 1992
  • Designated smoking areas
  • Lifeguards

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Pillow menu

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 40-inch LED TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: noon
Contactless check-in available
Express check-in available

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 11 years can stay for free if using existing beds when occupying the parent or guardian's room
Children aged 6 and younger eat free breakfast
Free cribs are available on request at the property

Property payment types

  • American Express
  • Diners Club
  • JCB International
  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for buffet breakfast: approximately CNY 161 for adults and CNY 81 for children
  • Airport shuttle fee: CNY 600 per vehicle

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The listed child breakfast fee applies to guests age 11 and younger. This property requires guests to wear swim caps in the pool.

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property class

Property class, provided by our rating system, is based on property type, amenities, and services.

Frequently asked questions

Does Shangri-La Shenzhen have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Shangri-La Shenzhen pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Shangri-La Shenzhen?

Check-in start time: 2:00 PM; Check-in end time: noon. After-hours check-in is not available.

What time is check-out at Shangri-La Shenzhen?

Check-out is at noon.

Does Shangri-La Shenzhen provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of CNY 600 per vehicle applies.

Where is Shangri-La Shenzhen located?

This family-friendly Shenzhen hotel is located in the business district, within 3 mi (5 km) of Dongmen Pedestrian Street and Huaqiangbei. Shenzhen Convention and Exhibition Center and Splendid China Folk Village are also within 9 mi (15 km). Luohu Station is 6 minutes by foot and Guomao Station is 9 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Shangri-La Shenzhen Reviews

8.8

Excellent

8.8

Cleanliness

8.6

Location

9.0

Staff & service

8.2

Property conditions & facilities
Rating 10 - Excellent. 532 out of 1001 reviews
Rating 8 - Good. 325 out of 1001 reviews
Rating 6 - Okay. 87 out of 1001 reviews
Rating 4 - Poor. 30 out of 1001 reviews
Rating 2 - Terrible. 27 out of 1001 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and friendly staff! Nice and clean with great amenities.
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are helpful and friendly, especially Mr. Liu at Front desk. Swimming pool. hot tub and cold tub, dry and wet sauna are extremely relaxing items, clean and well maintatined.
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel located near the Metro station and Hing Kong border - the kids enjoyed the nice pool which is open till late at night
Stayed 4 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was expecting that according to the review, the place is rundown and dated. But, it was not. It is a bit but totally worth for its price, tbh! It is clean, they put us in room where there was a nice view and we stayed during APEC season so I believe the hotel is busy, but our stay was perfect! I did not get a chance to use the pool, however we went there and see it for ourselves and it was nice open til 11pm for late swimming and bonding. I definitely would recommend and be back again in the future.
Stayed 2 nights in Sep 2026
Verified review

6/10 Okay

Disliked: Cleanliness, amenities, property conditions & facilities
Shower head didn't work properly and shower curtain too old and not working properly. Furniture in room too old.
Stayed 1 night in Oct 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lobby of the hotel is beautiful but no chair for you to sit and wait for your ride to arrive. All the chairs are inside the bar or coffee shop which you need to buy food. The sound proofing of the room is also bad, I could hear very clearly of people talking outside my room. The location of the hotel is good and near train station with good choice of food nearby.
Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Swimming pool was not open, but everything else was very good. We were clean, newly renovated. Of course the lobby is very nice. Conveniently located across the Lo Wo shopping center. Great massage place in the hotel you definitely should try although they don’t speak much English in the massage place.
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Good location and near all land transportation. The hotel shows ages and needs upgrade.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Huge clean room, friendly and accommodative Staff, close to restaurants and shopping
Stayed 6 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Excellent place to stay. We had a suite and the amenities are fabulous, free breakfast as well as lounge access that had wonderful food. Room was very clean, staff very nice.
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a good stay at Shangrila hotels, and especially at the Louhu location. Enjoyed the Horizon Club upgrade - well worth the price out opinion.
Stayed 2 nights in Mar 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities
Great location. transportation centre very easy to commune. Lowu shopping mall, restaurant, foods 5 mins walk. It's abit old but clean. Not much view in this location.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Staff & service, room comfort
Good location , room clean, all the staff shows their hospitality and professional.
Stayed 2 nights in Dec 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Clean room, very convenient location, staff friendly.
Stayed 3 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel Convenient location
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, patient, and helpful in directions
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Nice staff, location
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Good attentive service, room showed aging, but clean, justified by location & price!
Stayed 1 night in Jan 2026
Verified review

8/10 Good

Friendly staff, room is clean
Stayed 4 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location Nice size rooms
Stayed 2 nights in Oct 2025
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities
Yes...clean room...staff are courteous.
Stayed 7 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were polite. The location is convenient for accessing the railroad station to other parts of China. Close to the Hong Kong border crossing. Central to all other attractions around Shenzhen. Very comfortable & quiet oasis away from the hustle in the area.
Stayed 6 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very nice and helpful.
Stayed 1 night in Oct 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Clean, great staff, good locaton but i bit dated.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Building is old, but keeping clean and nice,room is wonderful, feeling just like go back home. staffs really did the good jobs. This hotel have best location, you can walking cross border go to Hong Kong.
Stayed 2 nights in Jan 2026