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Hotel Shiretoko

Property class: 3

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Photo gallery for Hotel Shiretoko

Natural pool - Hotel Shiretoko (Shari)
Lobby - Hotel Shiretoko (Shari)
Interior - Hotel Shiretoko (Shari)
Bathroom - Hotel Shiretoko (Shari)
Front of property - Hotel Shiretoko (Shari)
Consider a stay at Hotel Shiretoko and take advantage of a free breakfast buffet, a garden, and laundry facilities. The on-site restaurant, Chitata, serves breakfast. Free in-room WiFi and a bar are available to all guests.

Reviews

7.4 out of 10
Good

Popular amenities

  • Breakfast included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Business services
  • Bar

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Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Large Twin Room, North or East Building, Smoking

Room

Large Twin Room, North or East Building, Smoking

  • Mountain view
  • 35 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Large Twin Room, North or East Building, Non Smoking

Room

Large Twin Room, North or East Building, Non Smoking

  • Mountain view
  • 35 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Japanese Style Room, 3rd Building, Smoking

Room

Japanese Style Room, 3rd Building, Smoking

  • Mountain view
  • 22 sq m
  • Sleeps 4
  • 4 Twin Futons

View all photos for Japanese Style Room, 3rd Building, Non Smoking

Room

Japanese Style Room, 3rd Building, Non Smoking

  • Mountain view
  • 22 sq m
  • Sleeps 4
  • 4 Twin Futons

View all photos for Japanese Style Room, North or East Building, Smoking

Room

Japanese Style Room, North or East Building, Smoking

  • Mountain view
  • 26 sq m
  • Sleeps 4
  • 4 Twin Futons

View all photos for Japanese Style Room, North Building, Non Smoking

Room

Japanese Style Room, North Building, Non Smoking

  • Mountain view
  • 22 sq m
  • Sleeps 4
  • 4 Twin Futons

View all photos for Standard Twin Room, Smoking

Room

Standard Twin Room, Smoking

  • Mountain view
  • 27 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Basic Japanese Style Room, Smoking

Room

Basic Japanese Style Room, Smoking

  • Mountain view
  • 22 sq m
  • Sleeps 5
  • 5 Twin Futons

View all photos for Run of House, Smoking

Room

Run of House, Smoking

  • Mountain view
  • 22 sq m
  • Sleeps 4
  • 4 Twin Futons OR 2 Twin Beds

About the neighborhood

Shari is home to Hotel Shiretoko. Travelers eager for a bit of culture can stop by Shiretoko Museum, while those wishing to experience the area's natural beauty can explore Shiretoko National Park and Shiretoko National Park Nature Center. Visit our Shari travel guide
Map
Utoro Kagawa, 37, Shari, Hokkaido Prefecture, 099-4351

What's nearby

  • A snowy landscape with a deer grazing near a rocky cliff overlooking a frozen body of water.
    Shiretoko National Park
    4 min drive - 2.4 miles
  • Utoro Onsen
    1 min walk - 0.0 miles
  • Oronko Rock
    2 min drive - 1.3 miles
  • Utopia Shiretoko Utoro Roadside Station Shop
    2 min drive - 1.6 miles
  • Shiretoko World Heritage Conservation Center
    2 min drive - 1.6 miles

Getting around

  • Nemuro - Nakashibetsu Airport (SHB)
    100 min drive

Restaurants

  • BARISTART COFFEE SHIRETOKO
    7 min drive
  • オリジナルファーストフードの店 Cowberry
    2 min drive
  • 知床テラス ダイニング波音
    18 min walk
  • 圓子水産
    17 min walk
  • ウトロ漁協婦人部食堂
    17 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free wired internet

Parking and transportation

  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 8:30 AM
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Chitata
  • Night in Shiretoko

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)

Business services

  • Meeting room

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Designated smoking areas

Room amenities

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • LCD TV

Food and drink

  • Free bottled water
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3 PM
Minimum check-in age: 19

Check-out

Check-out before 10 AM

Special check-in instructions

The front desk is open Monday - Sunday (7 AM - 10 AM) and Monday - Sunday (3 PM - 9 PM)
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 7 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Children up to the age of 2 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

  • American Express
  • Diners Club
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file

Frequently asked questions

Is Hotel Shiretoko pet-friendly?

No, only service animals are welcome at the property.

What time is check-in at Hotel Shiretoko?

Check-in begins at 3 PM.

What time is check-out at Hotel Shiretoko?

Check-out is at 10 AM.

Where is Hotel Shiretoko located?

Situated in Shari, this hotel is within 1 mi (2 km) of Utoro Onsen, Shiretoko World Heritage Conservation Center, and Utopia Shiretoko Utoro Roadside Station Shop. Oronko Rock and Shiretoko National Park are also within 3 mi (5 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Shiretoko Reviews

7.4

Good

7.8

Cleanliness

8.6

Location

7.8

Staff & service

7.0

Property conditions & facilities
Rating 10 - Excellent. 2 out of 11 reviews
Rating 8 - Good. 4 out of 11 reviews
Rating 6 - Okay. 4 out of 11 reviews
Rating 4 - Poor. 1 out of 11 reviews
Rating 2 - Terrible. 0 out of 11 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

一人のスタッフの対応の悪さで非常に残念なホテルになりました。

ホテルは清潔で食事も良いです。しかしホテルの外で車を誘導するスタッフの奈良さん(スキンヘッド)の対応は高圧的、且つ、威圧的で最悪でした。ホテルの近くにスーパーマーケットがあるか聞いたのですが、知床に初めて来た客に対して、「そこにT字路があるじゃないですか」といきなり言われても、通って来ていないし知床は初めて来たし分からない旨を伝えると突然に大声で怒鳴りつけるようにイライラしながら早口でまくし立てられました。そんな言い方はしないでくれという趣旨のことを言いましたが、それに対してお詫びもせず、最後まで高圧的で、威張り散らされました。部屋も食事も素晴らしかったのですが、一人のスタッフの対応の悪さで非常に残念なホテルになりました。
Verified review

6/10 Okay

Disliked: Room comfort

Just for 1 night!

Stayed there on 1st of July during our 8days in Hokkaido, got a tatami room for 4 adults with buffet breakfast & dinner,room was clean and nice but very hot as it's located at a corner of 1 of the tower where the morning & afternoon sun shines brightly throughout. Very crowded hotel with lots of local tourist, front desk speak good English.
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic buffet!

The buffet breakfast and especially the dinner were fantastic! A very wide choice of delicious food, including a lot of Hokkaido specialities. Highly recommended.
Verified review

6/10 Okay

Liked: Cleanliness

ネット接続が出来ません。

予約時に「ボトルウオーター（無料）」と書かれていたのですが、フロントで確認したところ、「そんなサービスはやっていないし、やったこともない」とのことでした。hotels.com専用アプリから予約確認画面をフロントの方に見せて確認してもらったところ、「予約係に伝えておく。情報ありがとうございました」とのことで謝罪もありませんでした。 北館の和室に宿泊しましたが、部屋にはかび臭いような異臭があり、ちょっと気になりました。慣れれば気にならなくなります。 ロビーにパソコンが１台あるものの、部屋には有線のインバーネット接続もWifiもありません。 このエリアにしては安価なホテルと思いますので、値段の点からはおすすめです。 このあたりにしては安価なホテルと思います。
Verified review

8/10 Good

Liked: Cleanliness, staff & service, room comfort

知床観光に便利なホテル

夕食のバイキングは改善の余地があると思いましたが、朝食のいくら食べ放題は感動しました。お部屋は広く、お風呂も良かった。
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

条件非常恶劣的酒店！

设施老旧，各种故障。大堂弥漫着烟味，房间警报系统经常出故障，在我住的6天之内，莫名其妙的紧急广播了三次，两次在早上9点，一次在晚上11点，声音大的吓人，而且只有日语，根本听不懂，下楼问前台，说是某楼有错误的火警，广播是解释的......真是崩溃！早餐8点半就结束，搞得人很紧张，根本无法好好放松休息。温泉早上9点结束，也是要抢着去泡。卫生间很陈旧，不干净，热水龙头坏的，会突然大量涌出很烫的热水，很危险。但酒店方面居然只是很坦然的贴个小心热水的牌子！真是太不负责任了！我来过7次日本，其中3次北海道，这家酒店是我住过的最差的酒店！
Verified review

6/10 Okay

Liked: Staff & service

decent hotel in Utoro

decent hotel in Utoro but the location of the hotel is uphill and away from the city center. Recommended only if you have your own transport.
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很舒適, 餐點也美味!房間還可直接看到夕陽下山呢
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

社員旅行や修学旅行に適してるのかな？

広い敷地で、良くも悪くも「バブルの頃は賑やかだったんだろうな」と思う建物。 設備もかなり古いです。 スタッフさんは車寄せから部屋までの案内、カウンター対応などとても親切でしたが、ほとんどの方が初心者マークをつけていました。 夕日が見えるポイントがあり、そこはすばらしかったです。 朝食バイキングのついたプランにしましたが、前日まで美味しいお店を食べ歩いていたのもあり、ちょっと残念な味でした。
Verified review

8/10 Good

Liked: Cleanliness, staff & service, room comfort
露天風呂から眺め　（海、星空）が素晴らしかった。また、朝食も地元産のもの中心に、とても美味しかった。
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort