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Sutera Hotel

Property class: 3

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Photo gallery for Sutera Hotel

A lush garden with a central fountain, surrounded by tall palm trees and various other greenery. - Sutera Hotel (Seremban)
A multi-level indoor pool area with a tiled floor, lounge chairs, and potted plants. - Sutera Hotel (Seremban)
A modern living room with a sofa set, a coffee table, and a glass partition. - Sutera Hotel (Seremban)
A multi-story hotel with a covered entrance and balconies. - Sutera Hotel (Seremban)
A multi-story hotel with a prominent entrance, balconies, and a green roof. - Sutera Hotel (Seremban)
You can look forward to dry cleaning/laundry services, a bar, and a restaurant at Sutera Hotel. Guests can connect to free in-room WiFi.

Reviews

5.8 out of 10

Popular amenities

  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
  • Business services

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Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Room

Desk, iron/ironing board (on request), WiFi (free)

Standard Room

  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Standard Queen Room

A neatly made bed with a wooden headboard, a bedside table, and a window with curtains.

Standard Queen Room

  • 10 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room

A hotel room with two beds, each with a headboard, a bedside table, and a red telephone.

Standard Twin Room

  • 10 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Room, Multiple Beds

Two single beds with white linens and red blankets, a small bedside table with a phone, and a window with curtains.

Family Room, Multiple Beds

  • 15 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Family Room

Desk, iron/ironing board (on request), WiFi (free)

Family Room

  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Standard Twin Room

A hotel room with a bed, a desk with a chair, a television, and a window with curtains.

Standard Twin Room

  • Sleeps 2
  • 2 Twin Beds

About the neighborhood

Seremban is home to Sutera Hotel. Wild West Cowboy and PD Maze are local attractions and those in the mood for shopping can visit Palm Mall, Seremban and Terminal One Mall. Looking to enjoy an event or a game while in town? See what's happening at Sepang International Circuit or Stadium Tuanku Abdul Rahman. Visit our Seremban travel guide
Map
77 & 78 , Persiaran S2/B2, Seremban 2, Seremban, Negeri Sembilan, 70300

What's nearby

  • Palm Mall, Seremban
    4 min drive - 2.9 miles
  • Terminal One Mall
    7 min drive - 4.0 miles
  • Gunung Angsi
    8 min drive - 4.5 miles
  • Taman Tasik Seremban
    8 min drive - 4.5 miles
  • Tuanku Ja'afar Hospital
    8 min drive - 4.2 miles

Getting around

  • Kuala Lumpur Seremban KTM Komuter Station
    10 min drive
  • Kuala Lumpur International Airport (KUL)
    41 min drive

Restaurants

  • Auntie Anne's
    4 min walk
  • OldTown White Coffee
    6 min walk
  • Sushi King
    6 min walk
  • Restoran Hing Hing Hing 兴兴兴茶餐室
    3 min walk
  • Bali Island Street Food 巴厘岛街头美食
    4 min walk

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  • Restaurant
  • Air conditioning
  • Breakfast available
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: MYR 15 for adults and MYR 7 for children
  • A bar/lounge
  • A restaurant

Things to do

  • 2 outdoor pools
  • Children's pool

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Barbecue grill
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

More

  • 4 floors
  • Designated smoking areas

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: MYR 20
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: MYR 20

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

American ExpressMastercardVisa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cash deposit: MYR 50.0 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately MYR 15 for adults and MYR 7 for children
  • Early check-in fee: MYR 20 (subject to availability)
  • Late check-out fee: MYR 20 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Does Sutera Hotel have a pool?

Yes, this property has 2 outdoor pools and a children's pool.

Is Sutera Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking?

This hotel doesn't offer parking.

What time is check-in at Sutera Hotel?

Check-in start time: 2 PM; Check-in end time: anytime. Early check-in is available for a fee of MYR 20 (subject to availability).

What time is check-out at Sutera Hotel?

Check-out is at noon. Late check-out is available for MYR 20 (subject to availability).

Where is Sutera Hotel located?

Situated in Seremban, this hotel is 2.1 mi (3.3 km) from Palm Mall, Seremban and within 6 mi (10 km) of Terminal One Mall and Church of The Visitation. Tuanku Ja'afar Hospital and Taman Tasik Seremban are also within 6 mi (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Sutera Hotel Reviews

5.8

5.2

Cleanliness

7.6

Location

6.4

Staff & service

5.2

Property conditions & facilities
Rating 10 - Excellent. 6 out of 74 reviews
Rating 8 - Good. 16 out of 74 reviews
Rating 6 - Okay. 25 out of 74 reviews
Rating 4 - Poor. 15 out of 74 reviews
Rating 2 - Terrible. 12 out of 74 reviews

Reviews

Verified review

4/10 Poor

Siew

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible hotel.

Filthy room. Sheets & towels were stained. Latch on door was broken. Never stay there again.
Stayed 2 nights in Jan 2023
Verified review

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness

So so if given the price is cheap

Room is smelly, lots of cigarette buds outside the room window. Bed sheets are stained but bed is comfortable. Air conditioner is powerful and cold.
Stayed 2 nights in Nov 2020
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Bilik bersih. Cuma, maklumbalas sistem yang menyatakan bahawa saya sudah boleh mendaftar, sangat lambat sehingga saya terpaksa menunggu untuk satu tempoh yang lama. Penerangan tentang pakej bayaran yang agak mengelirukan. Say kena bayar deposit untuk setiap bilik sedangkan di tempat lain bayaran deposit hanya dibayar sekali atau satu sahaja untuk semua jumlah bilik yang ditempah. Selak pintu ada yang sudah patah. Layanan kakitangan mesra dan membantu.
Stayed 1 night in Jan 2020
Verified review

4/10 Poor

Yuyin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Dirty sheets, dirty curtains, smelling closets, bath towel is not clean, but the staff is very kind and very helpful when needed
Stayed 1 night in Dec 2019
Verified review

8/10 Good

haikal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
overall ok
Stayed 1 night in Sep 2019
Verified review

6/10 Okay

WM

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Having pool facility
Stayed 1 night in Sep 2019
Verified review

4/10 Poor

ANNY

Disliked: Cleanliness, staff & service, amenities
The room smells of cigarette smoke, the less friendly staff especially the receptionist counter and I will never come to this hotel again
Stayed 1 night in Aug 2019
Verified review

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Facility so bad.room condition is not as aspected...
Stayed 1 night in Jun 2019
Verified review

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Property conditions & facilities
Bilik sudah lama x d sengara...langsir yg hampir jatuh,tile pecah2
Stayed 1 night in Jun 2019
Verified review

6/10 Okay

Nurashikin

Disliked: Staff & service
Easy for check-in and check-out process. The room smells like old furniture and it is unpleasant smell
Stayed 1 night in May 2019
Verified review

8/10 Good

CHEUNG

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The hotel is in good location very near to the malls and area center. However the facilities are serious wear, the amenities are not clean up for the claimed 3-Star hotel standard. No towels in room, the receptionist gave me one towel at check-in, The hotel is a nice building with pretty architect, maybe it is not in a tourist or business area so it doesn't want to maintain or upkeep. Staff is super nice and friendly though. Overall it is OK for a stop-by.
Stayed 1 night in Apr 2019
Verified review

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Boleh la
Stayed 1 night in Jan 2019
Verified review

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Didn’t do wat I had been requested ( decorate room ).just wasting money
Stayed 2 nights in Nov 2018
Verified review

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not really clean
Stayed 2 nights in Nov 2018
Verified review

8/10 Good

Chuck

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Its my second time and it was nice except the water pressure for shower is not satisfied me after long hour drive. hihi... Room was nice and gonna book again.
Stayed 1 night in Oct 2018
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Menu Sarapan Terhad

Bersih & Selesa namun pilihan menu sarapan terlalu terhad
Stayed 1 night in Aug 2018
Verified review

6/10 Okay

imcool

Liked: Staff & service
Disliked: Cleanliness, room comfort

x best langsung..kotor

kotor.. x menarik langsung.. kolam tlalu dalam...kolam.kanak2 pun dalam..makanan x sedap... bilik air kotor sgt... korido kotor sgt..penuh ngan puting rokok...
Stayed 1 night in Aug 2018
Verified review

8/10 Good

Christopher

Awsome

great stay everything was perfect
Stayed 2 nights in Aug 2018
Verified review

4/10 Poor

Guest

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Not recommended

Nice to see from outside.. But once u check in.. It is quite bad hotel.. Water heater not function, request for kettle and was given malfunction.. Doubtful to use swimming pool.. Corridor also very dirty.. May b only my bad day
Stayed 1 night in Jul 2018
Verified review

4/10 Poor

Peter

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not so good

Not so good
Stayed 2 nights in Jun 2018
Verified review

2/10 Terrible

Nizam

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dirty and smelly toilet.

Terrible dirty and smelly toilet. Parking space in basement with no light, dark. Corridor wall with liquid splatter mark. Hotel staff were not friendly, I need to shout from the outdoor lobby to request the luggage trolley to unload my stuff from my car, the staff was so lazy to pickup the trolley. But when she passed me the trolley, it was no sincerity, without smile, no eye contact, no welcome greeting, hard and tight face, put the trolley about 5m from my car and leave it there so i have to pick it up by myself.
Stayed 1 night in Jun 2018
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

Nice hotel

Clean room and good facilities. Near Aeon S2. Near Seremban city.
Stayed 1 night in Apr 2018
Verified review

6/10 Okay

Nita

Disliked: Cleanliness, property conditions & facilities

So-so stay experience

No towels in our family room. Requested to be sent to room but no action taken at all until the time we check out the next day. Quite disappointed.
Stayed 1 night in Apr 2018
Verified review

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Good location

Good location. Near to shopping complex and shop. Near to my working place. But facilities not in good condition. Short stay and for working purposes should value for money
Stayed 1 night in Apr 2018
Verified review

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

No water heater..dusty furniture

Despite of the room..the door also didn't have a safety lock.Other matter is just alright.
Stayed 1 night in Apr 2018