Verified review
2/10 Terrible
Konstyantyn
Sep 12, 2026
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
booked this hotel from September 1 to September 5. My flight was delayed, so I arrived at approximately 12:05 AM on September 2. I had contacted the hotel in advance to explain that my flight was delayed and that I might arrive late, but they completely ignored my message.
When I arrived, there was no reception and no staff available whatsoever—only an automatic check-in machine. The machine informed me that I could only check in after 3:00 PM on September 2.
This made absolutely no sense. I had already booked and paid for the night of September 1, so my room should have been available when I arrived shortly after midnight. Instead, I was unable to access the room I had already paid for and was forced to pay for another night.
To make matters worse, I then had to check out at 11:00 AM and wait until 3:00 PM to check back into the room from my original reservation. So I paid twice, had to check out, and then spent four hours waiting for access to a room I had already paid for.
The room I was forced to pay for that first night, room 102, had another major problem: the AC did not work. The room was extremely hot and uncomfortable, making an already terrible first night even worse.
Konstyantyn
Stayed 4 nights in Sep 2026
