The property was in a great location, which we really appreciated during our first trip to Iceland. Unfortunately, our overall experience was disappointing due to a few maintenance and communication issues.
Upon arrival, we discovered an unpleasant odor coming from the dishwasher, which had leftover food inside, and the main bathroom light was not working. We reported both issues, and the host offered to come by to address them. However, since we were visiting Iceland for the first time and planned to be out exploring all day, we were not comfortable having someone enter the rental while we were away.
We also ran out of toilet paper during our four-night stay for four people, as only three rolls had been provided. Since it was after business hours and we needed more, I purchased it ourselves. When I requested reimbursement, it was declined. I found this frustrating, particularly because there had already been limitations around addressing the maintenance issues outside business hours.
I understand that unexpected issues can arise, and I appreciate that an offer was made to address the reported problems. However, I would have hoped for a more reasonable resolution regarding the basic supplies and reimbursement. Unfortunately, I am still trying to resolve this matter.
While the location was excellent, the overall experience and the handling of these concerns fell short of our expectations. I hope the host takes this feedback into consideration for future guests.