Title: Lovely clean room, but could use improvements in service and maintenance
The Good Points:
* Cleanliness: We were very pleased to find both the bedroom and bathroom perfectly clean upon our arrival.
* Room Amenities: The room included helpful essentials like a wardrobe with plenty of hangers, two comfortable chairs, and a tea and coffee kettle station.
Areas for Improvement:
* Front Desk Availability: We had to wait about 5 to 10 minutes at reception to get our keys because no one was at the desk. We tried to go back later to ask for help with a few missing items, but unfortunately, the desk was empty again. More consistent staff presence would be wonderful.
* Access & Parking: Reaching the hotel can be a bit tricky as the approach road is very narrow with cars parked on both sides. On-site parking is also quite limited, meaning we had to wait a while to secure a space.
* In-Room Details: A few minor things were missing from our room, such as the TV remote control, hand soap in the bathroom, and a spoon for the tea and coffee tray.
* Maintenance Issues: The bathroom sink had no hot water during our stay. Additionally, the beds were quite squeaky, and the double mattress was noticeably dipping down on one side, making it feel a bit uneven.
Summary:
The housekeeping team does a fantastic job keeping the rooms tidy. However, our 2-night stay would have been much more comfortable with better maintenance and easier access to staff.