4/10 Malo
Zecheng
16 sept. 2025
Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
Rude manager, misleading hotel profile and la els
The stay itself was fine in terms of cleanliness, amenities, and location, but my experience with the reception manager was extremely disappointing and overshadowed the trip.
When I booked through Hotels.com, all the room options were shown with sea view photos and there was no clear labeling to distinguish between which rooms included sea view and which did not. I showed this directly to the manager, and he even admitted the interface was misleading. Still, instead of trying to find a solution, his attitude was rude and unprofessional.
The night staff had promised to move us to a sea view room the next day, but when I followed up, the manager flatly refused. He claimed there was no availability, then said even if there were, he wouldn’t give it to me because I had “made a scene.” He repeatedly dismissed my concerns, acted patronizing, and even made irrelevant comments about having traveled to “44 countries” as if that excused the way he treated guests.
Rather than focusing on resolving the issue, he kept accusing me of being loud, twisting the conversation as though I was the problem, and saying “standard room means no sea view in all hotels in the world” — despite the misleading presentation on Hotels.com that caused the confusion in the first place.
Everything else at the hotel was fine, but the way the reception manager handled the situation was unacceptable. Guests deserve professionalism and respect, especially when the booking platform information is unclear.
Zecheng
Se hospedó 3 noches en septiembre de 2025