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Hotel Crystal

Property class: 4

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Photo gallery for Hotel Crystal

A circular fountain with water jets in the center, surrounded by a paved area with small rocks and trimmed bushes. In the background, there is a building with a sign that reads "CRYSTAL." - Hotel Crystal (Sarajevo)
A hotel room with a large bed, a bedside table, and a lamp. There is a window with curtains and a view of the outside. - Hotel Crystal (Sarajevo)
A gym with rows of stationary bikes and elliptical machines, large windows along one side, and a wooden floor. - Hotel Crystal (Sarajevo)
A building named "CRYSTAL" with a fountain in front, surrounded by outdoor seating and greenery. - Hotel Crystal (Sarajevo)
An indoor swimming pool with multiple people swimming and a water fountain feature. - Hotel Crystal (Sarajevo)
At Hotel Crystal, you can look forward to a free breakfast buffet, a terrace, and a coffee shop/cafe. The on-site restaurant offers breakfast, lunch, and dinner. In addition to a garden and dry cleaning/laundry services, guests can connect to free in-room WiFi.

Reviews

7.0 out of 10
Good

Popular amenities

  • Breakfast included
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

Off-peak, on budget: 30% or more off select hotels in our fall sale

Skip the crowds, keep the savings. AARP members save more after Labor Day. Book by Oct 7, 2026.

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Deluxe Double Room Single Use, 1 Bedroom, Accessible, Garden View

A hotel room with a bed, a nightstand, a lamp, a TV, and a window with curtains.

Deluxe Double Room Single Use, 1 Bedroom, Accessible, Garden View

  • Garden view
  • 35 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed

View all photos for Deluxe Twin Room, 1 Bedroom, Accessible, Garden View

A hotel room with two single beds, a small desk, and a chair.

Deluxe Twin Room, 1 Bedroom, Accessible, Garden View

  • Garden view
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Double Room

A hotel room with a bed, a desk with a television, a sofa, and a chair.

Deluxe Double Room

  • Sleeps 3
  • 1 Double Bed

About the neighborhood

Ilidža, a neighborhood in Sarajevo, is home to Hotel Crystal. National and University Library of Bosnia and Herzegovina and Sarajevo Synagogue are local landmarks, and some of the area's activities can be experienced at Sunnyland and Trebević Cable Car. Ilidza Thermal Riviera and Winter Olympic Centre ZOI '84 are also worth visiting. Spend some time exploring the area's activities, including skiing. Visit our Sarajevo travel guide
Map
Banjska, Sarajevo, 71000

What's nearby

  • A public square with pigeons, a mosque, a minaret, and a tree.
    Baščaršija Džamija
    16 min drive - 8.9 miles
  • A stone bridge over a river with buildings in the background, including a museum.
    Latin Bridge
    16 min drive - 8.9 miles
  • A historic building with ornate architecture, featuring a central arched entrance and a decorative roof.
    Sarajevo City Hall
    16 min drive - 9.1 miles
  • Ilidza Thermal Riviera
    7 min walk - 0.4 miles
  • Roman Bridge
    4 min drive - 1.4 miles

Getting around

  • Podlugovi Station
    31 min drive
  • Sarajevo (SJJ-Sarajevo Intl.)
    14 min drive

Restaurants

  • La Soul
    9 min walk
  • Turkuazz Cafe&Restaurant
    4 min walk
  • Yu Caffe
    7 min walk
  • Del Gusto
    4 min walk
  • Kilim
    3 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 9:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • Gym
  • Ski storage

Family friendly

  • In-room crib
  • In-room sofa bed
  • Laundry facilities
  • Refrigerator on request
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking

More

  • Reception hall

Room amenities

Bedroom

  • Free crib
  • Sofa bed

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers

Entertainment

  • LCD TV with cable channels

Food and drink

  • Minibar
  • Refrigerator on request
  • Room service

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

American ExpressDiners ClubMastercardVisa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 January - 5 January, BAM 4.00 per person, per night
  • A tax is imposed by the city: From 6 January - 30 June, BAM 3.00 per person, per night
  • A tax is imposed by the city: From 1 July - 31 August, BAM 4.00 per person, per night
  • A tax is imposed by the city: From 1 September - 24 December, BAM 3.00 per person, per night
  • A tax is imposed by the city: From 25 December - 31 December, BAM 4.00 per person, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

Frequently asked questions

Is Hotel Crystal pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel Crystal?

Check-in start time: 3:00 PM; Check-in end time: midnight.

What time is check-out at Hotel Crystal?

Check-out is at 11:00 AM.

Where is Hotel Crystal located?

Located in Ilidža, this hotel is within 1 mi (2 km) of Ilidza Thermal Riviera and Bosna. Roman Bridge and Bosna River Spring are also within 2 mi (3 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Crystal Reviews

7.0

Good

7.2

Cleanliness

6.0

Location

7.4

Staff & service

6.8

Property conditions & facilities
Rating 10 - Excellent. 7 out of 19 reviews
Rating 8 - Good. 4 out of 19 reviews
Rating 6 - Okay. 2 out of 19 reviews
Rating 4 - Poor. 3 out of 19 reviews
Rating 2 - Terrible. 3 out of 19 reviews

Reviews

Verified review

8/10 Good

Jasenka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked it, a little dark and old inside but this is historical area and the location is perfect. It was very close to the park and Velika Aleja perfect for walking. Staff was friendly.
Stayed 1 night in Sep 2024
Verified review

8/10 Good

Nermina

Liked: Cleanliness, property conditions & facilities
The room was nice, clean and the bed was comfortable. The staff were very friendly and the breakfast was nice. There was no water bottles in the room, which would have been nice to have. Also on Expedia, during booking I narrowed my search to show hotel with shuttle to airport and this one was the only one but when I checked in I was informed there was no airport shuttle. The only reason I booked was for the shuttle service, otherwise I would have booked closer to the airport.
Stayed 1 night in Nov 2025
Verified review

2/10 Terrible

Salih

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Only Hotel that airport shuttle that i reserved that they didn't have and had to get a taxi.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place and view, friendly staff and helpful and the breakfast is good
Verified review

10/10 Excellent

Abdulaziz

Liked: Staff & service, amenities
The place was good but still the aircondition was weak , there was no trash on the room.. The employee was very nice and helpful but I wish they put SHATAF on the bathroom
Stayed 1 night in Jul 2023
Verified review

2/10 Terrible

Raj

Disliked: Cleanliness, staff & service, property conditions & facilities
The shower was cold water not hot enough to have a comfortable shower. When addressed to the hotel we was told mamangament would be notified and nothing was done about the complaint. Luckily we were only in this hotel for 2 days. When leaving the hotel they didnt seem to care that the water was cold even when it was tested by a member of the staff who agreed. No remurbisment was offered. The breakfast was a sham only very limited food available. I would not recommened this hotel. Stay in the hotel hollywood much better which is literally 5 minutes from this hotel.
Stayed 2 nights in Jun 2024
Verified review

10/10 Excellent

Amira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Jun 2026
Verified review

4/10 Poor

Emil

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
It was at the nice location but there was no hot water for hours and the elevator did not work either.
Stayed 1 night in Aug 2018
Verified review

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities

Poor hotel experience

The did not think through their amenities properly; one cannot tear-open the shower gel unless one does it with the teeth. The shower was full of mildew build-up. There is no waste bin in the room, so they hang a black plastic bag for your use on the cupboard instead. Wifi is only good at the reception and merely working in the room. It is sad, this hotel with a little professional know-how and care can be much better.
Stayed 1 night in Jul 2018
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Endroit paisible

Un très bel endroit avec jardin immense à un prix très abordable, près de l'aéroport et aussi à une distance de marche de plusieurs restaurants. Le personnel est très sympathique et attentif aux besoins des clients.
Stayed 4 nights in Jun 2018
Verified review

10/10 Excellent

One Step

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A TRANQUIL HAVEN

This hotel is a historical building situated in a park in the outskirts of Sarajevo away from the hustle-bustle of the city, the traffic and the pollution. The airport is only a few miles away, but air traffic noise is not a problem as flights are rather infrequent. We chose to take a taxi into town which cost only around €10 but you can use the No.3 tram too particularly during non-peak hours when it's not packed. I would not recommend the tram / bus though during the hot season as it will not be pleasant. The hotel staff are very helpful and will call you a taxi in no time. However, if you want to catch a taxi back from town it may not be that easy. The hotel has recently changed their name to Crystal from Hungaria but the signs on the street have not been changed. Some taxi drivers may not know the new name either so you may have to say Hotel Hungaria. Guests can use the pool and gym free of charge at their sister Spa Hotel a few minutes walk away. Sauna, thermal spring and other treatments have a charge but are pretty reasonable. British guests may like to note there is no electric kettle or coffee machine in the room but you can ask for hot water at the restaurant until 11pm. Being such a beautiful environment, locals like to use the 3 hotels there for their wedding parties so occasionally there could be party noise till midnight and I think weekends in particular. So it may not be ideal if you are not a great sleeper. Otherwise, the hotel surpassed our expectation.
Stayed 5 nights in Sep 2017
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice hotel

A very nice hotel with excellent service and food. The only downside was spending more than an hour looking for parking because we arrived on a Friday evening with a wedding taking place and very limited parking. Highly recommend if don't need to park.
Stayed 1 night in Aug 2017
Verified review

6/10 Okay

Leslie

Stayed 4 nights in Jun 2025
Verified review

10/10 Excellent

xia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024
Verified review

10/10 Excellent

Mohammed

Stayed 7 nights in Jul 2023
Verified review

2/10 Terrible

Elvir

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Verified review

8/10 Good

Zainab

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Verified review

6/10 Okay

Sarah

Liked: Room comfort
Stayed 5 nights in May 2023
Verified review

4/10 Poor

Verified traveler

Stayed 2 nights in May 2019