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Norte Palace Hotel

Property class: 3

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Photo gallery for Norte Palace Hotel

A modern room with a glass table, two chairs, a potted plant, and a view of the outdoors through large windows with grey curtains. - Norte Palace Hotel (Sao Mateus)
A modern living room with a sofa, a coffee table, and a TV. There is a kitchen area in the background with a refrigerator and a microwave. - Norte Palace Hotel (Sao Mateus)
A swimming pool with a clear view of the surrounding buildings and a small garden area. - Norte Palace Hotel (Sao Mateus)
A gym with various exercise equipment including a treadmill, weight machines, and a squat rack. - Norte Palace Hotel (Sao Mateus)
A hotel room with a flat-screen TV mounted on a wooden panel, a bed with white bedding, and an air conditioning unit on the wall. - Norte Palace Hotel (Sao Mateus)
At Norte Palace Hotel, you can look forward to a free breakfast buffet, a garden, and laundry facilities. For some rest and relaxation, visit the sauna or the steam room. In addition to a gym and a business center, guests can connect to free in-room WiFi.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

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Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Double Room

A hotel room with a flat-screen TV mounted on a wooden panel, a bed with white bedding, and an air conditioning unit on the wall.

Standard Double Room

9.6 out of 10
Exceptional
(7 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Triple Room

A hotel room with two single beds, a wooden wardrobe, a television mounted on the wall, and a grey curtain.

Standard Triple Room

  • 1 bedroom
  • Sleeps 3
  • 3 Twin Beds

View all photos for Standard Single Room

A hotel room with a bed, a desk, a television, and a window with curtains.

Standard Single Room

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room

A hotel room with two beds, a desk, a chair, a TV, and an air conditioning unit.

Standard Twin Room

  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Suite

A hotel room with a flat-screen TV mounted on a wooden panel, a bed with white bedding, and an air conditioning unit on the wall.

Suite

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

About the neighborhood

Sao Mateus is home to Norte Palace Hotel. Igreja Matriz de Nossa Senhora da Conceicao and Farol da Barra are local landmarks, and the area's natural beauty can be seen at Parque Estadual de Itaunas and Praia de Guriri. Visit our Sao Mateus travel guide
Map
Av. Jones dos Santos Neves, 209, Sao Mateus, ES, 29930-015

What's nearby

  • A desert landscape with sand dunes, a clear blue sky, and distant buildings.
    Parque Estadual de Itaunas
    34 min drive - 20.0 miles
  • A coastal cityscape with high-rise buildings, a lighthouse, and a beach.
    Farol da Barra
    38 min drive - 21.8 miles
  • Praia de Guriri
    21 min drive - 9.6 miles
  • Praia do Oitizeiro
    23 min drive - 10.3 miles
  • Praia Aldeia do Coco
    27 min drive - 12.3 miles

Restaurants

  • Bombom Café
    4 min walk
  • Restaurante Robertinho
    5 min walk
  • Padaria Sabores
    4 min walk
  • Zé coxinha
    7 min walk
  • Lanchonete Aryma's
    1 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:30 AM
  • A restaurant
  • Snack bar/deli

Things to do

  • Children's pool
  • Gym
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area

Accessibility

  • Elevator

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bathroom

  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Minibar

More

  • Air conditioning

Policies

Check-in

Check-in time starts at 1:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher

We should mention

Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.

Frequently asked questions

Does Norte Palace Hotel have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Norte Palace Hotel pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at Norte Palace Hotel?

Check-in begins at 1:00 PM.

What time is check-out at Norte Palace Hotel?

Check-out is at noon.

Where is Norte Palace Hotel located?

Situated in Sao Mateus, this hotel is within 12 mi (20 km) of Praia de Guriri, Praia do Oitizeiro, and Praia do Brejo Velho. Praia Aldeia do Coco is 10.7 mi (17.3 km) away.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Norte Palace Hotel Reviews

8.2

Very Good

8.4

Cleanliness

7.4

Amenities

8.6

Staff & service

7.8

Property conditions & facilities
Rating 10 - Excellent. 53 out of 110 reviews
Rating 8 - Good. 25 out of 110 reviews
Rating 6 - Okay. 21 out of 110 reviews
Rating 4 - Poor. 7 out of 110 reviews
Rating 2 - Terrible. 4 out of 110 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gostei muito do fomos bem recebidos, o café da manhã fui no primeiro horário tinha bastante opção, o hotel fica no centro perto de absolutamente tudo, única coisa que não gostei muito foi a piscina ficar de frente pro restaurante e é passagem pra quem sai do estacionamento então acaba que nao da pra ficar avontade.
Stayed 2 nights in Sep 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quarto limpo ótimo atendimento um bom café da manhã mas o ar condicionado muito barulhento. A noite muito deserta na localização
Stayed 1 night in May 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities
A cama curta, café da manhã muito fraco.
Stayed 1 night in May 2026
Verified review

4/10 Poor

Disliked: Cleanliness, amenities, property conditions & facilities
Colchão duro. Prédio antigo Elevador portas velhas Estacionamento longe da entrada
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
Bom demais...sem palavras
Stayed 1 night in Apr 2026
Verified review

4/10 Poor

Disliked: Amenities
Travesseiros horríveis muito duro. Quarto com frigobar mais ou menos armário em condições mais ou menos e sem nenhum cabide banheiro com janela sem vidro jateado ou cortina pra privacidade e café da manhã sem muita opção...equipe boa. De qualquer forma não ficaria de novo.
Porta não fechava direito
Nenhum cabide pra pendurar roupa
Travesseiro horrível, duro demais ...acordei com dor de cabeça...péssimo
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Tava tudo ótimo, o quarto, a limpeza, o atendimento, a única coisa que deixou a desejar foi o café da manhã, poderia ter sido melhor.
Stayed 3 nights in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Quarto bem limpo e confortável, equipe bem receptiva.
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Excelente custo benefício
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Liked: Staff & service, amenities
Disliked: Cleanliness
Pelo valor, estava dentro do esperado , em questão de ser simples mais confortável. Algo que poderia melhorar, e a limpeza, o banheiro as paredes parecia que fazia tempo que não eram lavadas.
Stayed 2 nights in Jan 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities
Boa localização. Wi fi desejável.
Stayed 1 night in Jan 2026
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities, room comfort
Café da manhã simples e com funcionários mal humorados
Stayed 1 night in Jan 2026
Verified review

4/10 Poor

Liked: Cleanliness, staff & service, amenities
A cama de casal oferecida não estava confortável
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Sim
Stayed 1 night in Jan 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Equipe prestativa
Stayed 3 nights in Jan 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Hotel simples mas atendeu às necessidades. Equipe gentil. Café da manhã poderia ser melhor
Stayed 1 night in Jan 2026
Verified review

6/10 Okay

Disliked: Cleanliness
Boa localização. Mas a noite não dá para andar a pé.O quarto está limpo e confortável mas a coberta suja que foi trocada imediatamente após reclamação. O b as Mg eito está sujo e cheio de cabelo no chão e o vaso com um cheiro horrível que com uma limpeza resolveria.
Stayed 1 night in Jan 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Sem comentários
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sim ar-condicionado top, quarto limpo, equipe excelente e o café da manhã ótimo.
Stayed 1 night in Jan 2026
Verified review

8/10 Good

Liked: Staff & service
Disliked: Cleanliness
Ok
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Opção certa na minha viagem
Stayed 1 night in Nov 2025
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
A equipe atendeu muito bem, mas o café da manhã e o ar condicionado do quarto deixaram muito a desejar.
Stayed 3 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Minha escolha certa para quando venho a Sao Mateud
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
.
Stayed 3 nights in Nov 2025
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Quarto velho, chuveiro ruim , cama ruim. Só a localização do hotel que é boa. Café da manhã melhor ir em uma padaria e fazer um lanche.
Stayed 1 night in Oct 2025