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Soft Win Hotel São Luis

Property class: 3

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Photo gallery for Soft Win Hotel São Luis

A modern high-rise building with multiple floors, featuring a mix of balconies and windows. - Soft Win Hotel São Luis (São Luís)
A buffet with various food items and a coffee machine. - Soft Win Hotel São Luis (São Luís)
A hotel room with two beds, a desk, a chair, and a window with curtains. - Soft Win Hotel São Luis (São Luís)
A modern lobby with a large TV screen, comfortable seating, and large windows offering a view outside. - Soft Win Hotel São Luis (São Luís)
A modern lobby with a high ceiling, large windows, and a seating area with bean bags and a sofa. - Soft Win Hotel São Luis (São Luís)
You can look forward to a coffee shop/cafe, a restaurant, and a snack bar/deli at Soft Win Hotel São Luis. Stay connected with free in-room WiFi.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet friendly
  • Free WiFi
  • Breakfast available

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Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Standard Double Room, City View

A hotel room with a bed, a white headboard, and a patterned bedspread.

Standard Double Room, City View

7.8 out of 10
Good
(43 reviews)
  • City view
  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room, 2 Twin Beds, City View

A hotel room with two beds, a desk, a chair, and a window with curtains.

Standard Twin Room, 2 Twin Beds, City View

8.4 out of 10
Very good
(8 reviews)
  • City view
  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

About the neighborhood

Located near the beach, Soft Win Hotel São Luis is in Ponta D'areia, a neighborhood in São Luís. Stone of Remembrance and Ribeirao Fountain are local landmarks, and travelers looking to shop may want to visit Tropical Shopping and São Luís Central Market. Domingos Vieira Filho Popular Culture Center and CCVM - Centro Cultural Vale Maranhão are also worth visiting. Visit our São Luís travel guide
Map
Rua 28, Lote 04, Quadra 21, 4, Ponta d'Areia, São Luís, MA, 65071-365

What's nearby

  • A sunset over a calm sea with boats and birds on the shore.
    Ponta d'Areia Beach
    17 min walk - 0.9 miles
  • Mirante da Lagoa
    3 min drive - 1.5 miles
  • Ceuma University
    6 min drive - 1.7 miles
  • São Luís Central Market
    8 min drive - 4.6 miles
  • Olho d'Agua Beach
    10 min drive - 6.2 miles

Getting around

  • Anjo da Guarda Station
    27 min drive
  • Sao Luis (SLZ-Marechal Cunha Machado Intl.)
    29 min drive

Restaurants

  • Mercado D’Minas
    3 min walk
  • Subway
    4 min walk
  • Café da Manhã do Hotel Premier
    4 min walk
  • Café Gastro
    5 min walk
  • A Indomada
    3 min walk

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  • Pet friendly
  • Free WiFi
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, covered self parking on site
  • Limited onsite self parking

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: BRL 30 for adults and BRL 30 for children
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Family friendly

  • In-room crib
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • Elevator

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 6:00 AM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of BRL 52.5 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 33 lbs per pet)
Pets cannot be left unattended

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

  • American Express
  • Diners Club
  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for buffet breakfast: approximately BRL 30 for adults and BRL 30 for children
  • Pet fee: BRL 52.5 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and window guards

We should mention

Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.
In accordance with national/local laws, air conditioning may be restricted to certain hours from 01 October to 31 March

Frequently asked questions

Is Soft Win Hotel São Luis pet-friendly?

Yes, this hotel allows dogs (limit 1 total) with a maximum weight of up to 33 lbs per pet. There's a fee of BRL 52.5 per pet, per day. Service animals are exempt from fees.

How much is parking?

Self parking is free at this property.

What time is check-in at Soft Win Hotel São Luis?

Check-in start time: 2:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Soft Win Hotel São Luis?

Check-out is at noon.

Where is Soft Win Hotel São Luis located?

Located in Ponta D'areia, this hotel is within 2 mi (3 km) of Amapá Biodiversity Corridor, Mirante da Lagoa, and Ponta d'Areia Beach. Tropical Shopping and Ceuma University are also within 3 mi (5 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Soft Win Hotel São Luis Reviews

8.2

Very Good

8.4

Cleanliness

8.0

Location

8.4

Staff & service

7.8

Property conditions & facilities
Rating 10 - Excellent. 415 out of 1000 reviews
Rating 8 - Good. 314 out of 1000 reviews
Rating 6 - Okay. 176 out of 1000 reviews
Rating 4 - Poor. 62 out of 1000 reviews
Rating 2 - Terrible. 33 out of 1000 reviews

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel bom
Stayed 3 nights in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Top
Stayed 2 nights in Mar 2026
Verified review

8/10 Good

Liked: Staff & service
Ok
Stayed 1 night in Jan 2026
Verified review

6/10 Okay

Liked: Cleanliness
Disliked: Staff & service
.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recomendo
Stayed 2 nights in Jul 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Ver is fine, bur the
Stayed 2 nights in Jul 2025
Verified review

6/10 Okay

Liked: Cleanliness
Disliked: Staff & service
Checking in was the most horrendous experience I’ve ever dealt with in my life they took copies of my drivers license credit card passport made me fill out numerous documents and I’ve already prepaid for the room absolute terrible customer service. Also the bed had no blanket sheet only and two very small pillows nice clean place, but the amenities were horrible and the customer service is worse. I would not recommend it if you were an American or any foreigner.
Stayed 1 night in May 2026
Verified review

6/10 Okay

Tive problemas que resolvi
Stayed 5 nights in Aug 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tudo ok
Stayed 2 nights in Oct 2026
Verified review

6/10 Okay

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
O local é bom. O restaurante 24 horas é ótimo. E a localização é boa, próximo aos principais pontos turísticos. Achamos seguro. Pelo custo benefício faz sentido. No entanto, a recepção deixa a desejar. Não são prestativos e qualquer coisa que você solicitar. Precisa descer para buscar.
Stayed 3 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A localização do hotel é muito boa, perto da lagoa e da praia, tem farmácia, alguns restaurantes e lojas perto. Senti falta de uma padaria, mas isso não é culpa do hotel. Os funcionários eram simpáticos e atenciosos, o quarto não parecia ter sido muito limpo antes de entrarmos, tinham alguns cabelos pelo chão e a pia estava um pouco entupida, o que arrumaram depois de uns 2 dias. De forma geral, o quarto estava com boa manutenção, ar-condicionado funcionando bem, chuveiro bom, não ligamos a TV para saber se funcionava. O hall de entrada do hotel estava com decoração bem caprichada, de festa junina. O café da manhã era bom, os produtos eram frescos e tinha uma variedade boa. Embora não tenha serviço de quarto, a cozinha funcionava à noite e era possível pedir algo para comer pessoalmente. Só teve uma coisa que nos incomodou, um dos elevadores, que já eram pequenos, teve problemas com frequência, isso atrapalhou um pouco, porque o fluxo de pessoas era grande em determinados momentos.
Stayed 6 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quarto limpo, café da manhã satisfatório, boa localização.
Stayed 2 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As acomodações são novas, porém o banheiro é bem apertado. No geral, o atendimento funciona bem e a localização também foi excelente.
Stayed 5 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Atendeu muito bem as expectativas.
Stayed 3 nights in Jun 2026
Verified review

6/10 Okay

Liked: Cleanliness
O ar condicionado do quarto não estava funcionando. Reclamei na parte da manhã antes de sair para o meu passeio, quando retornei ainda não estava funcionado. Reclamei novamente e tivemos que mudar de quarto. Achei um brinco com a ponta virada para cima, por sorte estava de chinelo, senão teria machucado meu pé. Ou seja, a limpeza não foi bem feita.
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top de luxo, bom demais da conta
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bom atendimento, check in bem movimentado. Ótimos café da manhã e localização. Ambientes limpos, muito boa hospedagem. Observação para o box do banheiro, que é extremamente pequeno, desconfortável.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel, funcionários educados, cama maravilhosa, o café não tem tantas opções mas a comida estava muito boa e fez jus ao valor. Com certeza voltaremos
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente atendimento e hotel com ótima localização.
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Liked: Staff & service
Hotel cumpre a finalidade para diárias rápidas.
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Só banheiro que é muito apertado
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Muito bom! Recepcionista um pouco arrogante. Hotel ótimo. Limpo
Stayed 3 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quanto limpo , lugar estratégico . Funcionários gentis .
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quarto limpo Equipe nota 10
Stayed 4 nights in Jun 2026