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The Ritz-Carlton Sanya, Yalong Bay

Property class: 5 and above

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Photo gallery for The Ritz-Carlton Sanya, Yalong Bay

2BR Ocean Front Villa | Frette Italian sheets, premium bedding, down comforters, pillowtop beds - The Ritz-Carlton Sanya, Yalong Bay (Sanya)
Property video
An aerial view of a resort with multiple buildings, a large pool, and a beach. - The Ritz-Carlton Sanya, Yalong Bay (Sanya)
A modern bedroom with a large bed, a TV, and a view of the ocean. - The Ritz-Carlton Sanya, Yalong Bay (Sanya)
A spa area with a hot tub surrounded by lush greenery and stone pillars. - The Ritz-Carlton Sanya, Yalong Bay (Sanya)
Located close to Yalong Bay Tropical Paradise Forest Park and Sun Bay, The Ritz-Carlton Sanya, Yalong Bay provides an adjacent golf course, a swim-up bar, and a poolside bar. Adventurous travelers may like the bicycling, fishing, and volleyball at this hotel. Indulge in a Swedish massage, a manicure/pedicure, and reflexology at the onsite spa. At the 4 on-site restaurants, enjoy breakfast, brunch, lunch, dinner, and ocean views. Yoga classes are offered at the 24-hour gym; the property also has a grocery/convenience store, a free daily manager's reception, and a terrace. Stay connected with free WiFi in public areas, and guests can find other amenities such as a shopping mall on site and a garden.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Restaurant
  • Air conditioning
  • Gym

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Room options

Available filters for rooms
Showing 23 of 23 rooms

View all photos for 1BR Club Ocean View Suite

A modern hotel room with a large balcony, a round dining table, and a sofa.

1BR Club Ocean View Suite

  • Sea view
  • 123 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for 1BR Ocean View Suite

A balcony with a view of the ocean, a round table with chairs, and a small flower vase.

1BR Ocean View Suite

  • Sea view
  • 127 sq m
  • 2 bedrooms
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for 2BR Ocean Front Villa

2BR Ocean Front Villa | Frette Italian sheets, premium bedding, down comforters, pillowtop beds

2BR Ocean Front Villa

  • Sea view
  • 252 sq m
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed and 2 Double Beds
  • Free wired internet

View all photos for Presidential Suite, 2 Bedrooms, Non Smoking

A spacious living area with a large mirror, comfortable seating, and a view through glass doors.

Presidential Suite, 2 Bedrooms, Non Smoking

  • Sea view
  • 343 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 2 Double Beds
  • Free wired internet

View all photos for Resort View Room Double Double

A balcony with a view of a swimming pool and hotel buildings.

Resort View Room Double Double

  • Resort view
  • 65 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free wired internet

View all photos for Deluxe Room Double Double

A hotel room with two beds, a sitting area with chairs, a small table, and a large window offering a mountain view.

Deluxe Room Double Double

  • Hill view
  • 65 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free wired internet

View all photos for Deluxe Room, 2 Double Beds, Balcony, Ocean View

A hotel room with two beds, a sitting area with chairs, a small table, and a balcony with a view.

Deluxe Room, 2 Double Beds, Balcony, Ocean View

  • Sea view
  • 65 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free wired internet

View all photos for Lagoon Room Double Double

An aerial view of a beach with sun loungers, umbrellas, and palm trees.

Lagoon Room Double Double

  • 80 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free wired internet

View all photos for Premier Ocean View Room Double Double

A hotel room with two beds, a balcony with a view of the sea, and a seating area with a table and chairs.

Premier Ocean View Room Double Double

  • Sea view
  • 65 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free wired internet

View all photos for Club Ocean View Room Double Double

A hotel room with two beds, a balcony with a view of the sea, a desk, and a chair.

Club Ocean View Room Double Double

  • Sea view
  • 65 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds
  • Free wired internet

View all photos for 2BR Family Suite

A modern hotel room with a dining area, a sofa set, a round table with chairs, a large mirror, and a view of the outdoors.

2BR Family Suite

  • Resort view
  • 183 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 Double Beds and 1 King Bed
  • Free wired internet

View all photos for Deluxe Room King

A modern hotel room with a bed, sofa, dining table, and seating area.

Deluxe Room King

  • Hill view
  • 65 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Premier Ocean View Room King

A hotel room with a large bed, a desk, a chair, and a view of the ocean.

Premier Ocean View Room King

  • Sea view
  • 65 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for 1BR Club Lagoon Access Suite

A poolside area with a table and chairs under a large umbrella, surrounded by lush greenery and palm trees.

1BR Club Lagoon Access Suite

  • Garden view
  • 123 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Huatian Pavilion - Two-Bedroom Ocean View Suite (Executive Lounge Access)

A hotel room with a large bed, a desk with a television, a dining area with chairs, and a balcony with a view.

Huatian Pavilion - Two-Bedroom Ocean View Suite (Executive Lounge Access)

  • Sea view
  • 192 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free wired internet

View all photos for Jinmao Residence - Three-Bedroom Pool Ocean View Villa (Private Pool)

A two-story resort with a swimming pool, lounge chairs, and a gazebo.

Jinmao Residence - Three-Bedroom Pool Ocean View Villa (Private Pool)

  • Sea view
  • 367 sq m
  • 1 bedroom
  • Sleeps 8
  • 3 Double Beds
  • Free wired internet

View all photos for Litao Pavilion - Lagoon Pool View Water Play King Room

A poolside area with lounge chairs and an umbrella, overlooking a pool and the ocean.

Litao Pavilion - Lagoon Pool View Water Play King Room

  • Lagoon view
  • 80 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Litao Pavilion - Lagoon Pool View Water Play Twin Room

A poolside area with lounge chairs and an umbrella, overlooking a pool and the ocean.

Litao Pavilion - Lagoon Pool View Water Play Twin Room

  • Lagoon view
  • 80 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free wired internet

View all photos for Club Ocean View Room King

A hotel room with a large bed, a sitting area with a table and chairs, and a balcony with a view of the sea and mountains.

Club Ocean View Room King

  • Sea view
  • 65 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Lagoon Room King

An aerial view of a beach with sun loungers, umbrellas, and palm trees.

Lagoon Room King

  • Lagoon view
  • 80 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for 1BR Ocean Front Villa

A poolside area with a lounge chair, a small table with a vase, and a pergola.

1BR Ocean Front Villa

  • Sea view
  • 130 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Room, 1 King Bed, Balcony, Ocean View

A hotel room with two beds, a balcony with a view of palm trees and the sea, a dining table with chairs, and a small table with a vase of flowers.

Room, 1 King Bed, Balcony, Ocean View

  • Sea view
  • 65 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Garden Villa

A pool area with lounge chairs and a covered seating area.

Garden Villa

  • Garden view
  • 130 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

About the neighborhood

Located on the beach, The Ritz-Carlton Sanya, Yalong Bay is in Jiyang District neighborhood and is connected to a shopping center. Shoppers can check out Sanya International Shopping Center, while everyone can enjoy the natural beauty of Yalong Bay and Yalong Bay Tropical Paradise Forest Park. Sun Bay and Dadonghai Beach are two other places to visit that come recommended. Kayaking, snorkeling, and water skiing offer great chances to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails nearby. Visit our Sanya travel guide
Map
Yalong Bay Sanya Hainan, Sanya, Hainan, 572000

What's nearby

  • A beach with clear turquoise water, people sunbathing and swimming, and a backdrop of modern buildings and hills.
    Dadong Sea
    26 min drive - 15.6 miles
  • A bustling waterfront promenade with palm trees, a stone sign, and a view of the sea.
    Dadonghai Beach
    28 min drive - 16.7 miles
  • Yalong Bay
    15 min walk - 0.8 miles
  • Yalong Bay Tropical Paradise Forest Park
    6 min drive - 3.4 miles
  • Sanya International Shopping Center
    28 min drive - 17.6 miles

Getting around

  • Sanya (SYX-Phoenix Intl.)
    48 min drive

Restaurants

  • 星巴克
    3 min drive
  • Pizza Hut 必胜客
    3 min drive
  • Peking Duck
    3 min drive
  • Fish Bar, Marriott Resort & Spa
    10 min walk
  • 星巴克
    8 min drive

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Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Free shopping center shuttle
  • Free self parking on site
  • Extended parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: CNY 288 for adults and CNY 144 for children
  • 2 bars/lounges
  • 4 restaurants
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Fresh 8
  • Pearl Chinese Restaurant
  • Sand-Beach Grill
  • Sofia-Italian Restaurant

Things to do

  • 18-hole adjacent golf course
  • 24-hour gym
  • 5 outdoor pools
  • Arcade/game room
  • Bicycle rentals
  • Children's pool
  • Fishing
  • Free children's club
  • Full-service spa
  • Outdoor pickleball court
  • Outdoor tennis court
  • Piano
  • Playground
  • Sauna
  • Shopping mall
  • Steam room
  • Tennis lessons
  • TV in common areas
  • Volleyball
  • Yoga classes

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Art supplies
  • Baby bath
  • Baby toys
  • Beach toys
  • Children's books
  • Children's dinnerware
  • Children's games
  • Children's pool
  • Children's toys
  • Dining table
  • DVD player
  • Free children's club
  • Grocery/convenience store
  • High chair
  • In-room crib
  • Playground
  • Pool toys
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms
  • Stroller

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • Conference center (1,701 square feet of space)
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Free pool cabanas
  • Garden
  • On the bay
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Assistive listening devices in meeting rooms
  • Doorbell and phone notification
  • Elevator
  • Grab bar in bathtub
  • Grab bar in shower
  • Grab bar near toilet
  • Hand-held showerhead
  • Handrails in hallways
  • Handrails in stairways
  • Hardwood flooring in room
  • Height-adjustable showerhead
  • In-room roll-in shower
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Pool access ramp on site
  • Portable bathtub seat
  • Smooth flooring in room
  • Thin carpet in room
  • Tile flooring in room
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 3 buildings
  • 7 floors
  • Art Deco architecture
  • Banquet hall
  • Built in 2008
  • Comprehensive food waste policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Non-plastic drinking straws available
  • Reception hall
  • Rooftop garden
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Children's slippers
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • DVD player
  • iPod dock
  • LCD TV with satellite premium channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Electric kettle
  • Free bottled water
  • Meal delivery service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Desk chair
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

For any questions, please contact the property using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

This property offers shuttle service to and from Sanya Begonia Bay Internation Shopping Centre with required 24-hour advance notice during scheduled hours.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

2 children, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are available for CNY 525.0 per day

Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CNY 288 for adults and CNY 144 for children
  • Rollaway bed fee: CNY 525.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7:00 AM to 10:00 PM
Reservations are required for golf tee times and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property class

Property class, provided by our rating system, is based on property type, amenities, and services.

Frequently asked questions

Does The Ritz-Carlton Sanya, Yalong Bay have a pool?

Yes, this property has 5 outdoor pools and a children's pool. Pool access is from 7:00 AM–10:00 PM.

Is The Ritz-Carlton Sanya, Yalong Bay pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at The Ritz-Carlton Sanya, Yalong Bay?

Check-in start time: 3 PM; Check-in end time: midnight.

What time is check-out at The Ritz-Carlton Sanya, Yalong Bay?

Check-out is at noon.

Where is The Ritz-Carlton Sanya, Yalong Bay located?

Located in Jiyang District, this beachfront hotel is next to a golf course, 2.1 mi (3.5 km) from Yalong Bay, and within 6 mi (10 km) of Yalong Bay Tropical Paradise Forest Park and Sun Bay. Dadonghai Beach and Dadong Sea are also within 16 mi (25 km).

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Reviews

The Ritz-Carlton Sanya, Yalong Bay Reviews

8.8

Excellent

9.0

Cleanliness

8.6

Location

8.8

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 66 out of 118 reviews
Rating 8 - Good. 31 out of 118 reviews
Rating 6 - Okay. 14 out of 118 reviews
Rating 4 - Poor. 5 out of 118 reviews
Rating 2 - Terrible. 2 out of 118 reviews

Reviews

Verified review

8/10 Good

Adam

Nice beach and facilities
Stayed 2 nights in Jan 2026
Verified review

8/10 Good

Adam

Liked: Cleanliness, staff & service, amenities
Nice beach. Good spacious hotel in general but rooms need renovation. A bit tired looking. Great breakfast buffet and friendly staff.
Stayed 1 night in Jan 2026
Verified review

6/10 Okay

Daniel

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Waited for a long time for luggages to arrive at my room. Instruction to my room & building was not clear. Facility is great and room is clean. Restaurant can also be improved.
Stayed 1 night in Jun 2026
Verified review

6/10 Okay

Oleg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hard to find somebody who speaks English. Beach is all rocks have to go other hotels to swim. Dinning is limited.
Stayed 7 nights in Sep 2024
Verified review

6/10 Okay

BAR

Disliked: Property conditions & facilities, room comfort

Old and Outdated Resort

the Hotel is very large and lacks a feeling of Luxury or intimacy; Stuff and undertrained, English is hardly spoken, and consumption is outrageously expansive; overall it is an OK hotel but would need a deep renovation and review of conditions and services; i would not recommend this hotel
Stayed 1 night in Apr 2024
Verified review

6/10 Okay

Malmgren

Liked: Cleanliness, property conditions & facilities, room comfort

It’s fine, but not good

Very long check in time, overall understaffed hotel during holiday season
Stayed 3 nights in Nov 2023
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Love it

Very nice hotel
Stayed 1 night in Apr 2021
Verified review

10/10 Excellent

Maribel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, enjoyed out door restaurant by the beach and the great acoustic guitarist and singer.
Stayed 6 nights in Dec 2020
Verified review

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Die Mitarbeiter waren sehr freundlich und Hilfsbereit. Das Hotel ist sehr schön aber es sind schon ein paar Renovation notwendig. Z.B. bei den Pools funktionieren nur wenige Massagedüsen. Das Essen wiederum war sehr gut und auch die Auswahl an Morgenbuffet gross.
Stayed 6 nights in Jul 2020
Verified review

2/10 Terrible

JIE

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

worst hotel

This is the worst hotel I have ever stayed in
Stayed 1 night in Jul 2020
Verified review

4/10 Poor

Grainne

Liked: Cleanliness, property conditions & facilities
The hotel’s architecture, the landscaping , the pool, the spa, the food and the cleanliness are all great, but the service is the poorest I have ever experienced at a Ritz-Carlton property. The staff are truly lovely and very hard working, but their training is clearly lacking, procedures are haphazard and the property is not led well by the GM. I had to make many, many complaints - handled well by the F&B manager, Fethi and the Hosptality manager, Elaine (she is AMAZING and without her personal intervention and incredible support, we would have left after the first couple of days), but the despite this, did not see the GM at all, not once, around the property. In the end, I made an appointment to see him and he didn’t turn up for the appointment! He did apologize for not coming, claiming he had been at another appointment that over ran, but that sort of poor management, attention to detail and downright rudeness is a clear example of all that is wrong with his hotel. I would never stay there again and indeed, am reconsidering my 20 years of loyalty to Ritz-Carlton properties. A bitterly, bitterly disappointing trip.
Stayed 10 nights in Jul 2020
Verified review

6/10 Okay

Verified traveler

Disliked: Amenities, property conditions & facilities
Expected better for a ritz Carlton. Breakfast was good with tons of selection. That was the best part. Toilet sink shower clogs and slow draining. Broken outlets. Carpet smells like mildew. Pool was nice
Stayed 4 nights in Dec 2019
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we felt welcomed at Ritz. Our room was clean and comfortable, carefully taken care of by Chen Dan Dan. Our three year old boy had great time at the kids club and swimming pools. Many kids friendly activities during our stay (Christmas ). Check in and check out was easy with Zhang Wen's help.
Stayed 3 nights in Dec 2019
Verified review

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were not happy with the balcony with a wall which was blocking the beautiful view.
Stayed 3 nights in Nov 2019
Verified review

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, amenities
I would say overall the property is beautiful. Where the property falls apart is the language. Language/mass confusion was a common theme. Being from Canada and traveling in China I’ve come to expect language barriers. But I have yet to see a situation so poorly handled like this property. Starting with arrival. A room was booked online as a resort view. However the hotel said to them, that qualified as a garden view. To me that makes no sense. Moving forward. The luggage was to be brought up to the room upon check in. The bags never came, we called down and they had no idea what luggage even meant. After further explanation, luggage was understood and an hour later the bags showed up. Adding insult to injury, the phone range 3 times after stating that they needed a luggage number. At this point the phone ringing woke up our infant child over and over after a long day of flying this was not great. Explaining that the luggage had arrived and the luggage number was no longer necessary the calling finally subsided. Next: room service was ordered, again a process considering no one spoke enough English to even process what a a chicken club sandwich was. Which to me just doesn't make sense. Considering the menu is in English, you’d hope at minimum someone could understand enough to just put an order in. Sadly the food showed up cold, and late. The order was incorrect. Additionally the air conditioning did not work. Entire stay was an over heated mass mis-communication of a stay.
Stayed 4 nights in Nov 2019
Verified review

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
This is a very beautiful resort. I loved the food in the Sand Restaurant. In the morning i had to wait up to half an hour to get seated for breakfast. That is not what I would expect from a Ritz Carlton. The pools are very nice, however the massage jets don’t work. The evenings are rather boring. Besides a DJ there is nothing going on. The SPA center is gorgeous.
Stayed 3 nights in Jun 2019
Verified review

10/10 Excellent

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Overall good, service met expectation, value over money
Stayed 3 nights in Jun 2019
Verified review

10/10 Excellent

Roberta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful Ritz

Fantastic hotel. Rooms were huge and beautiful with great amenities. Breakfast went on and on - it was amazing. Several pools allowed privacy- beach was clean, water was great. My only complaint is that the restaurants at the Ritz were crazy expensive and better to go into town for dinner.
Stayed 3 nights in Jun 2019
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Air conditioner is not cool in many rooms. Need to be improved! Nice view, comfort and relax!
Stayed 2 nights in May 2019
Verified review

10/10 Excellent

Philippe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

RAS doc

Exceptionnel Rien à dire
Stayed 3 nights in Apr 2019
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sanctuary in Sanya

The hotel is beautiful. The design blends with the beautiful grounds and pools. There are several restaurant options, including a delicious Italian restaurant. The spa facilities were extensive and elegant. The rooms are spacious. The staff was helpful. English speakers among the staff were few but between hand signals, smiles and Google translates we navigated our way through well. Signage and menus are in Chinese and English. The resort does cater to families so be prepared for lots of little ones. That said, it did not affect our adult get away. There are lots of areas and activities that cater to families which allows adults to get away and enjoy quiet areas. It is a beautiful resort in a peaceful, scenic location. Definitely a “yes” if you find yourself in this beautiful corner of the world.
Stayed 4 nights in Apr 2019
Verified review

6/10 Okay

Tracy

Liked: Cleanliness, staff & service
一般般，有點舊，二千多一晚不是很值
Stayed 2 nights in Apr 2019
Verified review

4/10 Poor

Verified traveler

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service

not romantic service

The hotel will say your room is not available and up sell you to pay more in order for you to be able to check in
Stayed 1 night in Jan 2019
Verified review

10/10 Excellent

briendle

Fabulous property. Friendly staff. Hoss Vetry, Property Vice President is affable and very accommodating. A picturesque oasis only a short distance from the hustle bustle city.
Stayed 1 night in Nov 2018
Verified review

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel and staff. Couldn’t have asked for more. Perfect if you’re after a resort holiday.
Stayed 2 nights in Nov 2018