See all properties

Novotel Santos Gonzaga

Property class: 4

Choose dates to view prices

Photo gallery for Novotel Santos Gonzaga

A buffet with various food items and a chef preparing food. - Novotel Santos Gonzaga (Santos)
A hotel room with a bed, a bathroom with a shower, and a mirror. - Novotel Santos Gonzaga (Santos)
A hotel with a modern design, featuring a prominent 'Novotel' sign, a welcoming entrance, and a well-lit facade. - Novotel Santos Gonzaga (Santos)
A gym with exercise equipment, including a treadmill and weight machines. - Novotel Santos Gonzaga (Santos)
A rectangular swimming pool with a clear blue water surface, surrounded by a tiled deck. - Novotel Santos Gonzaga (Santos)
Gonzaga Beach is located near Novotel Santos Gonzaga, which provides a garden, dry cleaning/laundry services, and 2 bars. For some rest and relaxation, visit the sauna. The on-site restaurant offers breakfast, lunch, and dinner. Stay connected with free in-room WiFi, and guests can find other amenities such as a gym and a business center.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Gym

AARP members, discover the perfect stay for every budget with our fantastic hotel deals.

From charming, budget-friendly stays to premium, full-service hotels, find the perfect place to unwind—no matter your travel style or budget

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Superior Room, 1 Queen Bed, Ocean View

Room

Superior Room, 1 Queen Bed, Ocean View

8.4 out of 10
Very good
(9 reviews)
  • Sea view
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Apartment, 1 Double Bed with Sofa bed

A hotel room with a bed, a desk with a chair, a sofa, and a window with curtains.

Superior Apartment, 1 Double Bed with Sofa bed

8.0 out of 10
Very good
(17 reviews)
  • 25 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Superior Apartment, 1 Queen Bed

Room

Superior Apartment, 1 Queen Bed

8.8 out of 10
Excellent
(25 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Apartment, 1 Queen Bed

A hotel room with a bed, a desk, a television, and a wardrobe.

Executive Apartment, 1 Queen Bed

8.6 out of 10
Excellent
(4 reviews)
  • Sea view
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Apartment, 2 Twin Beds

A hotel room with two beds, a wooden headboard, a nightstand, a lamp, and a window with curtains.

Superior Apartment, 2 Twin Beds

8.4 out of 10
Very good
(8 reviews)
  • 25 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Apartamento Standard, 1 cama casal, acesso para hóspedes com mobilidade reduzida

Room

Apartamento Standard, 1 cama casal, acesso para hóspedes com mobilidade reduzida

7.2 out of 10
Good
(5 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 Double Bed

About the neighborhood

Located near the beach, Novotel Santos Gonzaga is in Gonzaga, a neighborhood in Santos. While the natural beauty of Gonzaga Beach and Pitangueiras Beach can be enjoyed by anyone, those looking for an activity can check out Santos Harbor. Santos Municipal Orchid Garden and Pelé Museum are also worth visiting. Visit our Santos travel guide
Map
Av Dona Ana Costa 473, Santos, 11060-003

What's nearby

  • A coastal cityscape with a wide beach, ocean waves, and urban buildings.
    Gonzaga Beach
    6 min walk - 0.4 miles
  • A wide sandy beach with a city skyline in the background and a mountain in the distance.
    José Menino Beach
    11 min walk - 0.6 miles
  • Miramar Shopping Center
    2 min walk - 0.1 miles
  • Shopping Parque Balneário
    5 min walk - 0.3 miles
  • Boqueirao Beach
    6 min walk - 0.4 miles

Getting around

  • Ana Costa Station
    11 min walk
  • São Paulo/Guarulhos Intl. Airport
    105 min drive

Restaurants

  • B. Lem
    1 min walk
  • Arapuka Gastrobar
    3 min walk
  • Ao Chopp do Gonzaga
    1 min walk
  • Restaurante Apolo
    2 min walk
  • Casa das Vitaminas
    2 min walk

Similar properties

A hotel entrance with a large glass facade, a red logo, and a tiled floor.
Ibis Santos Gonzaga Praia
Boqueirão
  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Breakfast available
8.2 out of 10, Very good, 1,000 reviews
Ibis Santos Gonzaga Praia
Compare similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (BRL 37 per day)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: BRL 76 per person
  • 2 bars/lounges
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Bicycle rentals
  • Gym
  • Outdoor pool
  • Sauna

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • 484 square feet of conference space
  • Business center

Outdoors

  • Garden
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator

More

  • 23 floors
  • Banquet hall
  • Comprehensive food waste policy
  • Double-glazed windows
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 6 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of BRL 100 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 33 lbs per pet)
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls and litter boxes are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

  • American Express
  • Diners Club
  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for buffet breakfast: approximately BRL 76 per person
  • Valet parking fee: BRL 37 per day
  • Pet fee: BRL 100 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.

Frequently asked questions

Does Novotel Santos Gonzaga have a pool?

Yes, this property has an outdoor pool.

Is Novotel Santos Gonzaga pet-friendly?

Yes, this property allows cats and dogs (limit 1 total) with a maximum weight of up to 33 lbs per pet. There's a fee of BRL 100 per pet, per night. Service animals are exempt from fees.

How much is parking?

Valet parking is available for BRL 37 per day.

What time is check-in at Novotel Santos Gonzaga?

Check-in start time: 3 PM; Check-in end time: 6 PM.

What time is check-out at Novotel Santos Gonzaga?

Check-out is at noon.

Where is Novotel Santos Gonzaga located?

Located in Gonzaga, this hotel is within a 10-minute walk of Miramar Shopping Center and Gonzaga Beach. Hospital e Pronto Socorro Infantil Gonzaga and Shopping Parque Balneário are also within 5 minutes. Ana Costa Station is 11 minutes by foot and Bernardino de Campos Station is 11 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

Novotel Santos Gonzaga Reviews

8.4

Very Good

8.4

Cleanliness

9.2

Location

8.6

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 504 out of 1000 reviews
Rating 8 - Good. 297 out of 1000 reviews
Rating 6 - Okay. 112 out of 1000 reviews
Rating 4 - Poor. 53 out of 1000 reviews
Rating 2 - Terrible. 34 out of 1000 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Nice Hotel, very clean staff very kind delicious breakfast and nice location
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very close to the beautiful beach in Santos and close to lots of shopping. The Hotel is clean and the staff are very friendly.
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
The room is clean and well equipped with all features required for a very good staying
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location is excellent, the hotel has a good breakfast, and the suite room is cozy
Stayed 2 nights in Jan 2025
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Room was quiet, so I slept well. A bit of a mold problem though. Breakfast was great, good variety.
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Amenities
Good location. Great staff.
Stayed 1 night in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. From friendly staff, breakfast, internet, localization. I recommend to anyone.
Stayed 4 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay! The hotel is located in a very safe and convenient area, perfect for exploring. The rooms were clean and comfortable, and the host was incredibly welcoming and attentive. Highly recommend for a hassle-free and enjoyable experience!
Stayed 1 night in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
The property was in a very nice clean and convenient area. Shops and restaurants were at a walking distance. I loved the quietness of the rooms. Very nice hotel, and extremely nice staff. Love the room service.!!
Stayed 2 nights in Jun 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to beach
Stayed 1 night in Jan 2024
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast. Good service. Bad tv and room lights very confusing.
Stayed 2 nights in Jan 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel

Modern hotel in the middle of everything. Lots of restaurants and convenience stores within walking distance. Easy to find and access by car. Super friendly staff. Sophia in the breakfast restaurant is a beauty. The curly girl in the reception helped us a lot with recommendations and taxi bookings. The room is spacious with all the basics. Good aircon, possible to open windows. Water pressure and hot water good. Comfortable bed and pillows. Fitness area is decent for a hotel. Rooftop bar and pool available on 32nd floor. Overall a good stay and I would stay again if ever flying back to Santos.
Stayed 2 nights in Oct 2024
Verified review

8/10 Good

Liked: Property conditions & facilities
Great place.
Stayed 6 nights in Jun 2024
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Clean
Stayed 1 night in Feb 2026
Verified review

4/10 Poor

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The room I reviewed did not have tissues, the lights were not working properly and the telephone did not work
Stayed 1 night in Aug 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service
Ok
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
Ok
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
.
Stayed 3 nights in Nov 2025
Verified review

2/10 Terrible

From check in to room cleaning to breakfast, this has been the worst Novotel experience I’ve ever had. I am an All member and this Novotel Gonzaga was far from being a Novotel standards. Lazy service. I had to ask to do additional towels several times. Check in took 30 minutes. I took 1 hour from SP to Santos, and took 30 minutes for a lousy check in.
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Ok
Stayed 1 night in Dec 2025
Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities
At first the room had water on the floor and it appeared the lights weren't working in the bathroom, but that may have been due to my error. The light switches were so confusing and certain ones had to be turned on in the main entrance in order for any of the other lights to be turned on. Maybe I'm just not used to that and it's standard.
Stayed 1 night in Jan 2026
Verified review

6/10 Okay

Liked: Staff & service, property conditions & facilities
There isn't air conditioner inside the elevators and halls. The pool is very small, with only 3 recliner chairs, breakfast with limited options, same food every day, pool bar Very expensive!!!
Stayed 3 nights in Jan 2024
Verified review

4/10 Poor

Liked: Cleanliness, staff & service, room comfort

Not coming back

The HVAC must be cleaned immediatelly. The smell of mold was very strong even when the air conditioning was not running in the room. The smell was also strong on the 6th floor, during breakfast. One window was visible damaged in the breakfast room (see photo). Staff was very friendly but that was not enough to conpensate for the strong smell of mold.
Stayed 3 nights in Jun 2025
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Quarto imundo (very dirty room), lençóis veludos e sujos (bed sheets old and dirty) and toalhas de banho velhas, rasgadas e furadas (old, torn, with holes shower towels). Muito difícil falar na recepção via interfone (very difficult to connect to reception via inter phone, did not respond)
Stayed 1 night in Dec 2024