My family and I were very excited for this stay because Greece has always been a dream vacation for us. The photos and description of the Luxury Cave Suite looked amazing online, which is why we decided to book it. Unfortunately, the actual experience was very disappointing.
The room we were first given did not feel luxurious at all. The tub was dirty and closed off when we arrived, there were many insects inside the room, and it honestly did not seem properly cleaned. The Wi-Fi connection was extremely poor, especially because the room was located on the lower level, and the electricity shut off three times within just a few hours of our first day.
After we complained, we were moved to another room that was technically less luxurious, but it was actually much better than the original one we received. I also contacted customer service multiple times and sent emails, but received no response at all. The management’s customer service was very poor and disappointing.
We stayed for three nights, and another disappointment was the breakfast. It was very basic and exactly the same every morning, with no variety at all.
I honestly do not feel that the amount of money I spent for this stay was justified. It was very expensive, but I chose to book it because I was expecting a beautiful, luxurious, and satisfying experience for my family’s dream vacation. Sadly, it did not meet those expectations at all.