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W Santiago

Property class: 5 and above

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Photo gallery for W Santiago

A cityscape with modern high-rise buildings, including a prominent building with a 'VW' logo. - W Santiago (Santiago)
Creator video
A modern interior with a sofa, lamps, and a fireplace. - W Santiago (Santiago)
A rooftop pool with lounge chairs and umbrellas, offering a view of a cityscape and mountains. - W Santiago (Santiago)
A rooftop restaurant with wicker furniture, tables with candles, and a view of city buildings. - W Santiago (Santiago)
Costanera Center is located near W Santiago, which provides a poolside bar, a rooftop terrace, and shopping on site. Skiers and snowboarders can spend time on the slopes at this hotel featuring ski-in/ski-out access. Be sure to enjoy Japanese cuisine at one of the 3 on-site restaurants. Fitness classes are offered at the health club; the property also has dry cleaning/laundry services, 2 bars, and a business center. Stay connected with free in-room WiFi.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning

Off-peak, on budget: 30% or more off select hotels in our fall sale

Skip the crowds, keep the savings. AARP members save more after Labor Day. Book by Oct 7, 2026.

Room options

Available filters for rooms
Showing 13 of 13 rooms

View all photos for Wonderful Room, Room, 1 King Bed

A modern hotel room with a large bed, a desk, a TV, and a view of the cityscape.

Wonderful Room, Room, 1 King Bed

8.8 out of 10
Excellent
(26 reviews)
  • Mountain view
  • 37 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Wonderful Room, Room, 2 Double Beds

A hotel room with two beds, a desk, a TV, and a large window with red curtains.

Wonderful Room, Room, 2 Double Beds

8.8 out of 10
Excellent
(5 reviews)
  • Mountain view
  • 37 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Premier Room, 1 King Bed

A hotel room with a bed, a sofa, a bench, a large window, and a view of a building.

Premier Room, 1 King Bed

8.0 out of 10
Very good
(1 review)
  • City view
  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

A hotel room with a large bed, two chairs, a desk, and a view of the cityscape through large windows.

Deluxe Room, 1 King Bed

8.8 out of 10
Excellent
(3 reviews)
  • City view
  • 46 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds

A hotel room with two beds, a desk with a chair, a TV, a large window with curtains, and a city view.

Deluxe Room, 2 Double Beds

9.0 out of 10
Wonderful
(4 reviews)
  • City view
  • 46 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Suite, 1 King Bed (Urban)

A modern hotel room with a large bed, a desk, a chair, a TV, and a window with curtains.

Suite, 1 King Bed (Urban)

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 797 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Marvelous Suite, Suite, 1 King Bed

A hotel room with a large bed, a desk, a chair, a TV, and a view of the city.

Marvelous Suite, Suite, 1 King Bed

10.0 out of 10
Exceptional
(5 reviews)
  • City view
  • 990 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Corner

A modern hotel room with a large city view, a dining area with a glass table, and a cozy seating area with a sofa and armchairs.

Suite, 1 King Bed, Corner

  • City view
  • 101 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Terrace, Corner

A modern hotel room with a large bed, a bathtub, a television, and a view of a cityscape through large windows.

Suite, 1 King Bed, Terrace, Corner

  • Mountain view
  • 177 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Room

  • Sleeps 2

View all photos for Premier Room, 1 King Bed

A hotel room with a large window, a bed, a TV, and a desk.

Premier Room, 1 King Bed

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

A modern hotel room with a large bed, a desk, a TV, and a view of the cityscape.

Standard Room, 1 King Bed

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

A modern hotel room with a large bed, a colorful bench, a desk, and a city view.

Superior Room, 1 King Bed

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

About the neighborhood

Located in Las Condes, a neighborhood in Santiago, W Santiago is near a metro station. Travelers who have shopping on the agenda can visit Costanera Center and Parque Arauco Mall. KidZania Santiago and Chilean National Zoo are also worth visiting. Break out the clubs and hit the links with a golf course and golf lessons nearby, or seek out an adventure with skydiving and hiking/biking trails. Visit our Santiago travel guide
Map
Isidora Goyenechea 3000, Las Condes, Santiago, Region Metropolitana, 7550000

What's nearby

  • A cityscape with modern buildings, a busy street with buses, and mountains in the background.
    Apoquindo
    4 min walk - 0.3 miles
  • A breakfast setting with a plate of toast, butter, jam, and a cup of coffee.
    Tobalaba Urban Market
    5 min walk - 0.3 miles
  • A cityscape with a prominent skyscraper and snow-covered mountains in the background.
    Costanera Center
    11 min walk - 0.6 miles
  • A tall skyscraper with a glass facade, surrounded by mid-rise buildings and bare trees.
    Gran Torre Costanera
    12 min walk - 0.7 miles
  • A park with a pond, trees, and a cityscape in the background.
    Bicentennial Park
    13 min walk - 0.7 miles

Getting around

  • El Golf Station
    6 min walk
  • Santiago Central Station
    26 min drive
  • Santiago Intl. Airport (SCL)
    28 min drive

Restaurants

  • Tiramisú
    1 min walk
  • Red2One
    2 min walk
  • Bar Nacional
    4 min walk
  • La Cabrera
    2 min walk
  • Margó
    1 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free covered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: CLP 19,900 to 19,900 per person
  • 2 bars/lounges
  • 3 restaurants
  • A poolside bar

Restaurants on site

  • Karai
  • NoSo
  • Red2One
  • Terraza

Things to do

  • Fitness classes
  • Health club
  • Outdoor pool
  • Shopping
  • Ski-in/ski-out access

Family friendly

  • In-room crib
  • In-room sofa bed
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 on-site accessible parking spaces
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Elevator (39 inch wide door)
  • Grab bar near toilet (28 inches high)
  • Height-adjustable showerhead
  • Lever door handles
  • Stair-free path to entrance
  • Transfer shower
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (39 inches high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 7 floors
  • Ballroom
  • Banquet hall
  • Built in 2009
  • Comprehensive food waste policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Non-plastic coffee stirrers available
  • Smoking not allowed
  • Some LED lighting used
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding
  • Sofa bed

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 55-inch smart TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Individual decor
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Recycling

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CLP 18000 per accommodation, per day, plus a deposit of CLP 72000 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 40 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free cribs are available on request at the property

Property payment types

  • American Express
  • Diners Club
  • Discover
  • JCB International
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Chile Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Chile and who pay in foreign currency (e.g., USD).

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately CLP 19900 to 19900 per person
  • Airport shuttle fee: CLP 90000 per vehicle (one-way, maximum occupancy 5)
  • Pet deposit: CLP 72000 per stay
  • Pet fee: CLP 18000 per accommodation, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does W Santiago have a pool?

Yes, this property has an outdoor pool.

Is W Santiago pet-friendly?

Yes, W Santiago allows cats and dogs (limit 2 total) with a maximum weight of up to 40 lbs per pet. There's a deposit of CLP 72000 per stay and a fee of CLP 18000 per accommodation, per day. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Self parking is free at this property.

What time is check-in at W Santiago?

Check-in begins at 3:00 PM. A fee applies for early check-in (subject to availability).

What time is check-out at W Santiago?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does W Santiago provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of CLP 90000 per vehicle applies.

Where is W Santiago located?

Set amidst the mountains, this ski-in/ski-out hotel in Las Condes is within a 15-minute walk of Peru Plaza and Costanera Center and close to winter sports such as cross-country skiing. Apoquindo and Tobalaba Urban Market are also within 10 minutes. El Golf Station is 6 minutes by foot and Tobalaba Station is 9 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

W Santiago Reviews

8.8

Excellent

9.2

Cleanliness

9.4

Location

9.0

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 355 out of 585 reviews
Rating 8 - Good. 135 out of 585 reviews
Rating 6 - Okay. 53 out of 585 reviews
Rating 4 - Poor. 19 out of 585 reviews
Rating 2 - Terrible. 23 out of 585 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were excellent, and the hotel is in a great location. The rooms were clean and well-maintained, and the room service was exceptional. I had a wonderful experience and would definitely recommend this hotel to anyone looking for a great place to stay.
Stayed 5 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast and good is very good and nice option
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
Great room and friendly and helpful staff.
Stayed 5 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here were outstanding- more than average in my stays at w. Nicole our helpful entertainment guide went above and beyond to make our stay fun and adventurous. Sebastian behind the bar did everything he could to find the perfect gin!
Stayed 3 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel with helpful staff.
Stayed 1 night in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this property and location was perfect. The restaurants, shopping was nearby. The staff, rooms and food were excellent.
Stayed 2 nights in Dec 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice facility and amenities. Great infinity swimming pool and roof top bar.
Stayed 3 nights in Mar 2024
Verified review

10/10 Excellent

Liked: Cleanliness, amenities
It was clean and upscale
Stayed 2 nights in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great staff, brekkie and views!

High quality hotel and staff. In particular the staff were super friendly and helpful. The breakfast was superb every day. The rooms are a little dated but perfectly comfortable; and the view from the rooftop is brilliant.
Stayed 3 nights in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, everyone was kind and helpful. Beautiful premises, amazing rooftop.
Stayed 4 nights in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Love any W hotel!!

Superb staff and service, as always!!! Rooftop pool was super cool. Restaurant and view and lobby and room all stellar. Valet the best, as always!!
Stayed 2 nights in Mar 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The W is known for its high quality and the W Santiago lives up to this excellence. I wish I could live there! The room was beautiful and romantic, the roof deck was great for a late drink, the breakfast was excellent as is the dining area. Even the food at 3 am was top quality. I loved the whole experience and will stay at the W again soon
Stayed 3 nights in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well positioned Hotel with exceptional staff (particularly concierges who were very useful). Room starting to show a bit of wear and tear but nothing terrible. Pool and Sky Bar are real highlight as well as breakfast buffet options
Stayed 2 nights in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located in a lovely and clean and safe area of Santiago. They have a phenomenal rooftop bar with an amazing view that you need to visit at least once if not twice. Every staff member was amazing and willing to help and go out of their way to help. Special mention to Lucas one of the concierge members who was incredibly attentive. We had a great experience here
Stayed 3 nights in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location ! Excellent Staff ! Great Service

This was our first visit to Santiago. The service, friendliness and willingness to be of help at the W was outstanding. Food was excellent. Our upgraded room and its views was Amazing. The property is showing its age a little and could use a makeover and new, less soft mattresses. The location to shopping and restaurants is perfect. We would definitely stay again !
Stayed 3 nights in Dec 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were very friendly and helpful. The room however had some shortcomings - no proper reading lights by the bed, and aircon was poor and difficult to adjust, resulting in the room being a little stuffy at times. Breakfast on the Sunday morning was chaotic - we had to sit in an overflow area.
Stayed 3 nights in Feb 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

ALERT: I have never seen anything like this before

We were with a group of friends as a personal trip. Me and my husband stayed at W hotel and my friends in another hotel. We decided to make a reservation for the restaurant (Karai) of the hotel before our departure. Due to the size of the group, they informed that we would need to choose the menu in advance as a “pre order menu” but they never informed something about the consequences of cancelling the reservation or in case of “no-show”. Before dinner, we were at the bar of the W hotel in the roof top, we were drinking and we were enjoying a lot. Since part of the group (me and my husb included) had a flight back to Brazil, my friends decided not to go the restaurant in the very last minute, so I was trying to manage the desire of different 10 adults since they had agreed to go previously. The restaurant started chasing me during this process then I informed them that they changed theirs minds about going to Karai. The person started saying that all the meals were prepared and waiting for us (quite weird since it is Japanese/Asian cuisine – does it supposed to be made fresh, right?) and I apologized saying that unfortunately they would not go. The restaurant kept sending messages and calling me – even during the time I was at the airport waiting for my flight back. I decided to no answer any of the messages anymore since there was nothing I could do at that stage.... Continue
Stayed 3 nights in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great terrace, great service, wonderfull staff very helpful.
Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the location. All of the staff were incredibly helpful and welcoming. Emilio at the front desk demonstrated an exceptional level of professionalism, care, and attentiveness. He went above and beyond to make our stay enjoyable. We also want to thank the concierge team, especially Anna and Robert (or the gentleman with the longer hair—we unfortunately don’t remember his name). He was also very helpful and made a positive impression on us.
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent bar
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel
Stayed 2 nights in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
very nice hotel and good location
Stayed 1 night in Apr 2024
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
New Year’s Eve has a good rooftop party
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great suites with balconies. I had a great stay.
Stayed 3 nights in Nov 2022
Verified review

4/10 Poor

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Checked into a room with no sheer curtains, fully exposed to adjacent office block, asked front desk to arrange for curtains to be installed on the unused curtain track, arrived back from full day out, no curtains still, room moved at 9pm on a Saturday night to obviously a last sell room, dreadful. Rooms are tired, dated and dark. Cracked sink, taps don’t work, make up mirror had the electric cord removed so no light (throw it out!). The worst W l have stayed in. No cooling available in the two rooms l stayed in yet my sons stayed in another room and the a/c worked in their room??? Incredibly disappointing and the rooms need some money spent on them to maintain an acceptable standard. Back in Santiago for two nights at the end of the week and l am now staying elsewhere. Bar staff excellent.
Stayed 3 nights in Jul 2026