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Hotel Arenal

Property class: 3.5

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Photo gallery for Hotel Arenal

A spacious lobby with a high ceiling, modern furniture, and a large chandelier. - Hotel Arenal (Santa Cruz)
A modern interior with a white sofa, a dining area, and a staircase. - Hotel Arenal (Santa Cruz)
A breakfast table with plates of food, glasses of juice, and a cup of coffee. - Hotel Arenal (Santa Cruz)
A spacious, well-lit interior with a modern white sofa set, a glass coffee table, and a dining area with red tablecloths. - Hotel Arenal (Santa Cruz)
A rooftop bar with a pool, lounge chairs, and a city view. - Hotel Arenal (Santa Cruz)
Located close to Arenal Park and Ethno-folkloric Museum, Hotel Arenal provides free full breakfast, a poolside bar, and a terrace. For some rest and relaxation, visit the sauna or steam room, and indulge in a massage. The on-site restaurant offers breakfast, lunch, and dinner. Free WiFi in public areas is available to all guests, along with a coffee shop/cafe and dry cleaning/laundry services.

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Breakfast included
  • Spa
  • Parking included
  • Restaurant
  • Air conditioning

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Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Double Room

A hotel room with two beds, a desk, chairs, a TV, and a framed picture on the wall.

Double Room

  • 18 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Queen Beds

View all photos for Suite

A modern hotel room with a large bed, a sofa, a dining area, and a view of the city.

Suite

10.0 out of 10
Exceptional
(1 review)
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Single Room

A modern hotel room with a large bed, a wooden dresser, a TV mounted on the wall, and a small table with a vase of flowers.

Single Room

  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite individual

A neatly made bed with a patterned bedspread, two bedside lamps, and a mirror on the wall.

Suite individual

  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed

About the neighborhood

Located in Santa Cruz, Hotel Arenal is in the city center. Ethno-folkloric Museum and Sacred Art Museum are cultural highlights, and some of the area's popular attractions include Artecampo and Santa Cruz Zoo. Don't miss out on a visit to Guembe Biocenter. Visit our Santa Cruz travel guide
Map
Calle Beni # 340, Santa Cruz

What's nearby

  • A historic building with arched windows and a clock. People are sitting and standing on the steps in front of the building.
    Plaza 24 de Septiembre
    8 min walk - 0.5 miles
  • An interior of a church with high arched ceilings, wooden pews, and a central altar.
    San Lorenzo Cathedral
    8 min walk - 0.5 miles
  • Arenal Park
    1 min walk - 0.1 miles
  • Ethno-folkloric Museum
    5 min walk - 0.3 miles
  • Sacred Art Museum
    8 min walk - 0.5 miles

Getting around

  • Santa Cruz de la Sierra Station
    11 min drive
  • Santa Cruz (VVI-Viru Viru Intl.)
    27 min drive

Restaurants

  • La Fábrica de Bianca Flor - Centro
    5 min walk
  • Liberty Resto Bar
    4 min walk
  • Good Coffee
    4 min walk
  • Maratulde
    3 min walk
  • Clasicos 80's
    4 min walk

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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free full breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant

Things to do

  • 2 outdoor pools
  • Gym
  • Sauna
  • Steam room

Family friendly

  • 2 outdoor pools
  • In-room crib
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Conference center
  • Meeting room

Outdoors

  • Pool loungers
  • Terrace

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Free local calls
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime

Early check-in subject to availability

Early check-in is available for a fee

Minimum check-in age: 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are not available

Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Bolivia Value-Added Tax (VAT) at 13%. A VAT exemption is available to travelers who present a valid passport or tourist visa showing they are not a resident of Bolivia.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 15.00 per person (one-way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Frequently asked questions

Does Hotel Arenal have a pool?

Yes, this property has 2 outdoor pools.

Is Hotel Arenal pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel Arenal?

Check-in start time: 2:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Hotel Arenal?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Hotel Arenal provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 15.00 per person applies.

Where is Hotel Arenal located?

Located in Centro Histórico, this hotel is within a 5-minute walk of Arenal Park and Ethno-folkloric Museum. Plaza 24 de Septiembre and Sacred Art Museum are also within 10 minutes.

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Reviews

Hotel Arenal Reviews

7.6

Good

7.6

Cleanliness

7.2

Location

8.2

Staff & service

7.4

Property conditions & facilities
Rating 10 - Excellent. 22 out of 63 reviews
Rating 8 - Good. 22 out of 63 reviews
Rating 6 - Okay. 8 out of 63 reviews
Rating 4 - Poor. 5 out of 63 reviews
Rating 2 - Terrible. 6 out of 63 reviews

Reviews

Verified review

10/10 Excellent

Max

Liked: Cleanliness, amenities, property conditions & facilities
Perfect hotel in a central location!
Stayed 1 night in May 2025
Verified review

8/10 Good

Robert J

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms spacious. Service excellent.
Stayed 3 nights in Mar 2025
Verified review

8/10 Good

Regis Jean Albert

Liked: Staff & service, property conditions & facilities
Ok
Stayed 4 nights in Aug 2025
Verified review

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like very much the attention and the instally
Stayed 1 night in Aug 2022
Verified review

2/10 Terrible

Leon

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don’t consume anything in the fridge or use what is provided for you in the room. They will charge you in dollars at an inflated price. Also check the math. They mark up everything.
Stayed 2 nights in Oct 2024
Verified review

6/10 Okay

Bryan

Liked: Staff & service
L hotel Arenal non è male se ci si adegua un minimo. La colazione non è molto ampia a livello di scelta
Stayed 10 nights in Dec 2025
Verified review

10/10 Excellent

Felipe

Liked: Staff & service, property conditions & facilities, room comfort

Bom Hotel

Boa localização, quartos grandes e equipe simpática. O Café da manhã é simples. Existem supermercados próximos, feira de rua e todos os pontos turísticos do centro podem ser visitados andando a pé. No geral atendeu minhas expectativas.
Stayed 4 nights in May 2024
Verified review

2/10 Terrible

Cesar H

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Publicidad engañosa

Las habitaciones tenían un olor desagradable nos produjo una alergia inmediata, las sábanas sucias, las paredes sucias. Para ser un 4 estrellas está muy mal mantenido. Entramos y inmediatamente abandonamos el hotel y nos fuimos para el novotel.
Stayed 1 night in Apr 2024
Verified review

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Vale a pena!

Foi uma passagem de 1 noite no hotel. Não há reclamações, mas só elogios a Jimmy porque ajudou a carregar a mala, deu dicas importantes de restaurantes e foi o que nos serviu o café da manhã no dia seguinte. Entende português também. Portanto, parabéns e obrigado, Jimmy.
Stayed 1 night in Apr 2024
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Um bom Hotel, mas não corresponde a 4 estrelas.

O Hotel é muito bonito e confortável, mas possui algumas falhas que não condiz muito com a classificação de 4 estrelas: Tivemos falta de água durante a estadia, a qual tive que ficar debaixo do chuveiro aguardando que um funcionário ligasse a bomba para que a água retornasse e eu pudesse me enxaguar. O café da manhã estava sempre muito gostoso, mas não era reposto. Para tomar um bom café da manhã é necessário acordar cedo e saber que os outros hóspedes não poderiam desfrutar do que você comeu, pois eles não repõe nada, o que acaba por ser bem desagradável e incomodou bastante. Caso você se hospede e desça após as 8h, já não consegue tomar um bom café da manhã. No anúncio, diz que o Hotel possui bar e restaurante, mas nenhum dos dois funciona, em dia algum. No mais, os quartos são espaçosos e limpos e os funcionários extremamente simpáticos. Apesar dos defeitos é um nom hotel. Recomendo caso você não se importe com café da manhã.
Stayed 6 nights in Jan 2024
Verified review

8/10 Good

Marco A.

Liked: Cleanliness, staff & service

Good hotel

Good hotel, only needs get more modern.
Stayed 2 nights in Jan 2022
Verified review

10/10 Excellent

Suchkov

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice friendly, excellent service.
Stayed 1 night in Nov 2021
Verified review

6/10 Okay

Marco

It’s an okish hotel

The hotel was so so not the best not the worst but definitely seem better
Stayed 1 night in Dec 2020
Verified review

10/10 Excellent

Ivair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recomendo

A estadia foi maravilhosa
Stayed 2 nights in Dec 2020
Verified review

8/10 Good

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfort stay and nice staff

We spent one night in this hotel. the location is really good. just few block from the major plaza. the staff are friendly.
Stayed 1 night in Dec 2020
Verified review

6/10 Okay

Verified traveler

Buenas noches este es Elias Ademar Cordero, por favor necesito aclarar un cobro en la pandemia que aceptaron y lamentablemente estaba cerrado, mande el itinerario espero que se pueda resolver, sin ningún problema, estaré en Santa Cruz el 3 de Octubre mi mail es acecordero@hotmail.com gracias
Stayed 3 nights in Jun 2020
Verified review

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am from Ontario Canada. I wasen’t sure what to expect but this Hotel and Staff exceeded my expectation. They were kind, respectful and friendly. I Loved my Stay. Breakfast was delicious everyday! Even with little misunderstanding, the staff was very respectful and with discretion. Thank you for an amazing four days. Unfortunately, had to leave early because of Coronavirus border closures. I will def go back.
Stayed 7 nights in Mar 2020
Verified review

8/10 Good

Pavol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel Arenal

I came to the hotel early at 09:00 and I asked the lady at the reception how much would cost early chcek in. She told me 30 dollars and I said, you want 30 dollars for 5 hours early check i? So then she changed it to 20 dollars. I paid because I traveled whole night from Suckre. I never got reciept for 140 Bolivanos. The room was nice and clean. The breakfast room was full of flies and the were all over the food which was uncovered on the table. When I booked the hotel, i noticed that they have a shuttle service to the airport. Then I had to pay 80 Bolivanos for the hotel taxi. They should not advertise shuttle service to the airport or mark it that this service is available but you have to pay.
Stayed 2 nights in Jan 2020
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location downtown, close to the main plaza and the restaurant strip, as well as easy to drive out of town north to e.g. Buena Vista. Hotel has great swimming pool deck to relax when it's hot during the day, and has parking if you have a rental car. Staff is very friendly and helpful, and breakfast is extensive and good quality.
Stayed 3 nights in Apr 2019
Verified review

8/10 Good

Monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was super friendly and helpful. Breakfast was incredibly delicious with an assortment of fresh fruit, juices, pastries, eggs, breads, local cheese and much more.
Stayed 1 night in Dec 2018
Verified review

8/10 Good

Robson Luiz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ficou complicado trabalhar no quarto, pois as tomadas elétricas não estavam funcionando, a localização não é tão boa, pois o local a noite é perigoso!
Stayed 3 nights in Nov 2018
Verified review

10/10 Excellent

j venilton de almeida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

so deixa saudade

limpeza..cortesia dos funcionarios recomendo
Stayed 3 nights in Sep 2018
Verified review

10/10 Excellent

Sebastien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place, clean rooms, great pool and great breakfast! Would come back here anytime.
Stayed 1 night in Oct 2018
Verified review

8/10 Good

Pascal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Een aanrader

Goede prijs kwaliteit verhouding in het centrum. Uitgebreid ontbijt.
Stayed 2 nights in Sep 2018
Verified review

8/10 Good

Nelson

Very good
Stayed 1 night in Sep 2018