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The Pavilion Hotel

3.0 star property
Boardwalk/promenade hotel with spa services and a 24-hour front desk

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The Pavilion Hotel on the boardwalk offers a quiet retreat with spa services like reflexology and massages. Guests enjoy in-room WiFi, dry cleaning, and an on-site restaurant with satisfying meals. Tour/ticket assistance makes exploring easy.

Reviews

7.2 out of 10
Good

Popular amenities

  • Room service
  • Spa
  • 24/7 front desk
  • Housekeeping
  • Parking included
  • Laundry

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Standard Queen No Window

In-room safe, desk, soundproofing, iron/ironing board

Standard Queen No Window

  • Sleeps 2

View all photos for Superior Queen Room

Superior Queen Room | In-room safe, desk, soundproofing, iron/ironing board

Superior Queen Room

Highlights

Soundproofed
Air conditioning
LCD TV
Bidet
Private bathroom
Electric kettle
Free bottled water
Satellite channels
  • 19 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe King Room

Deluxe King Room | In-room safe, desk, soundproofing, iron/ironing board

Deluxe King Room

7.0 out of 10
Good
(2 reviews)

Highlights

Soundproofed
Air conditioning
Free rollaway/extra beds
LCD TV
Bidet
Private bathroom
Electric kettle
Free bottled water
  • 25 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room

Family Room | View from room

Family Room

Highlights

Soundproofed
Air conditioning
Free rollaway/extra beds
LCD TV
Bidet
Private bathroom
Electric kettle
Free bottled water
  • 25 sq m
  • City view
  • Sleeps 4
  • 1 Queen Bed and 1 Twin Bed

View all photos for Standard Queen Room, No Windows

In-room safe, desk, soundproofing, iron/ironing board

Standard Queen Room, No Windows

Highlights

Soundproofed
Air conditioning
LCD TV
Bidet
Private bathroom
Electric kettle
Free bottled water
Satellite channels
  • 17 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite

In-room safe, desk, soundproofing, iron/ironing board

Junior Suite

  • Sleeps 2

Superior Twin Room

Highlights

Soundproofed
Air conditioning
LCD TV
Bidet
Private bathroom
Electric kettle
Free bottled water
Satellite channels
  • Sleeps 2
  • 1 Twin Bed

View all photos for Deluxe King Room

In-room safe, desk, soundproofing, iron/ironing board

Deluxe King Room

  • Sleeps 2

Superior Queen Room

  • Sleeps 2

Superior Twin Room

  • Sleeps 2

View all photos for Family Room (Queen + Single)

Free toiletries, hair dryer, bidet, towels

Family Room (Queen + Single)

  • Sleeps 3

About the neighborhood

Map
Block A3, Bandar Labuk Jaya, Mile 7, Labuk Road, Sandakan, Sabah, 90000

What's nearby

  • Sandakan Memorial Park - 8 min walk - 0.5 miles
  • Sandakan Harbour Mall - 14 min drive - 8.3 miles
  • Rainforest Discovery Centre - 15 min drive - 9.7 miles
  • Sepilok Orangutan Rehabilitation Centre - 21 min drive - 10.6 miles
  • Labuk Bay Proboscis Monkey Sanctuary - 42 min drive - 25.9 miles

Getting around

  • Sandakan (SDK) - 3 min drive

Restaurants

  • ‪Sandokan Restaurant - ‬12 min walk
  • ‪Pine Cafe, The Pavilion Hotel - ‬5 min walk
  • ‪Hameed Curry House - ‬3 min walk
  • ‪Kedai Batu - ‬17 min walk
  • ‪Kedai Makan Kong Tect 康德小食館 - ‬12 min walk

About this property

The Pavilion Hotel

Hotel on the boardwalk/promenade
You can look forward to dry cleaning/laundry services, a business center, and a restaurant at The Pavilion Hotel. Treat yourself to spa services, such as reflexology or a massage. Guests can connect to free in-room WiFi.
You'll also find perks like:
  • Free self parking
  • Meeting rooms, luggage storage, and tour/ticket assistance
  • An elevator, a banquet hall, and free newspapers
Room features
All 90 rooms offer comforts such as air conditioning, in addition to perks like free WiFi and safes.
More amenities include:
  • Bathrooms with bidets and tubs or showers
  • LCD TVs with satellite channels
  • Electric kettles, daily housekeeping, and desks

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • A restaurant

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Conference center
  • Meeting rooms

Outdoors

  • On the boardwalk/promenade

Spa

  • Massage
  • Reflexology

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bathroom

  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Towels provided

Entertainment

  • LCD TV with cable/satellite channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 18 and up; guests must have received complete COVID-19 vaccination at least 14 days prior to check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Pavilion Hotel Sandakan
Pavilion Sandakan
The Pavilion Hotel Hotel
The Pavilion Hotel Sandakan
The Pavilion Hotel Hotel Sandakan

Frequently asked questions

Is The Pavilion Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at The Pavilion Hotel?

Check-in start time: 2 PM; Check-in end time: midnight.

What time is check-out at The Pavilion Hotel?

Check-out is at noon.

Where is The Pavilion Hotel located?

Situated on the boardwalk/promenade, this hotel is 0.5 mi (0.9 km) from Sandakan Memorial Park and 3.1 mi (4.9 km) from Sandakan Rainforest Park. Puu Jih Shih Temple and Agnes Keith House are also within 9 mi (15 km).

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The Pavilion Hotel Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 16 out of 77 reviews
Rating 8 - Good. 25 out of 77 reviews
Rating 6 - Okay. 23 out of 77 reviews
Rating 4 - Poor. 11 out of 77 reviews
Rating 2 - Terrible. 2 out of 77 reviews

7.2/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

Felicia

Liked: Cleanliness, staff & service, property conditions & facilities
Love t room. Comfortable & clean
Stayed 1 night in Jul 2023

6/10 Okay

Lars

Okay for the Price
Stayed 1 night in Jan 2024

6/10 Okay

Ambre

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
If you just want a bed for a night it is fine. Definitely wouldn’t want to stay longer. Breakfast was very basic no cereal or milk, only 1 fresh fruit papaya I think. Probably wouldn’t stay again but conveniently located to airport.
Stayed 1 night in Apr 2025

6/10 Okay

Sarah

Disliked: Property conditions & facilities
It was only a brief stopover before a river cruise so didn't expect much and I guess it met expectations. Area around the hotel was a little dirty and there wasn't much to walk to. Hotel room was basic (fine) and the sheets and floor were clean. Bathroom wasn't as clean. Had a TV but it came with a 2 prong plug ??? Which makes no sense when its a 3 prong country! Breakfast very limited for western palate - no fruit or breaded things apart from toast. Overall as expected - not sure it's 3 star though
Stayed 1 night in Aug 2025

2/10 Terrible

Dirk

Disliked: Cleanliness, property conditions & facilities
The rooms and hotel facilities were very dirty. Carpets haven’t been vacuumed in weeks, the glasses were dirty the bed head was stained.
Stayed 1 night in Jan 2024

8/10 Good

Omar

Pros are proximity to the airport, and available free shuttle to the airport as well. Otherwise an average 2 star hotel. Cons Breakfast is a buffet style with Rice, Noodles and Vegetables, and Chicken. Eggs are boiled but almost RAW. You can toast your own bread with butter and jelly. Coffee is ok. The rooms are not very clean. Ours was a Non-smoking on the 4th floor, but it smelled like cigarettes. There is Hot water in the shower. Only one half used roll of toilet paper was available. You get bath towels, but no face or hand towels are available. The neighborhood around stinks like sewer but you can find a few places to eat. Overall the place is convenient for an overnight stay before your flight.
Stayed 1 night in Jul 2024

4/10 Poor

Armando

Disliked: Staff & service, property conditions & facilities, room comfort

Desayuno pésimo

Bastante antiguo, el desayuno de lo peor que he probado en mi vida. El zumo que ponen no pasa los estándares mínimos.
Stayed 1 night in Jul 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Shuttle free to airport

During PKPP, breakfast was not provided but it was changed to lunch or dinner. The meals provided delicious. The hotel also free shuttle to airport.
Stayed 1 night in Jul 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly staf
Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Very good value for money. Close to airport and lots of local places to eat nearby
Stayed 1 night in Oct 2019

4/10 Poor

Hanna

Disliked: Cleanliness, property conditions & facilities, room comfort
Dit hotel was werkelijk het ergste wat wij hebben gezien in Maleisië. De kamer was vies, beschimmeld en overal zaten vlekken!
Stayed 1 night in Sep 2019

4/10 Poor

Darussalam, Miri

Disliked: Staff & service, amenities, property conditions & facilities
Poor maintenance
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near to the airport. Plenty of restaurants around (walking distance). Easy to get grabcar. Highly recommended. Will stay here again.
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
baik dan memuaskan
Stayed 2 nights in Jun 2019

6/10 Okay

Verified traveler

Liked: Staff & service
Good. Only the condition of room it too old.
Stayed 2 nights in Jun 2019

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 1 night in May 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very bad this hotel request non smoking room but given smoking room and no hot water waiting 5 minutes the water not hot.. table lamp dirty no cleanning.. the matress very hard.. better i chosse hotel backpack.. im very disappointed this hotel
Stayed 1 night in Apr 2019

8/10 Good

John

Liked: Staff & service, room comfort

Rest before the jungle.

Pavilion provided us with a place to recovver from the 38 hour journey. It was peaceful and located near real local cuisine. I will stay there on my next Bornio trek.
Stayed 1 night in Sep 2018

4/10 Poor

Rachel, Groningen, The Netherlands

Disliked: Staff & service, property conditions & facilities

A rundown hotel with a bad attitude

When we arrived, having booked the hotel and paid for a non-smoking room, we were given not only a smoking room, but an INSIDE smoking room, meaning it had no windows! It stank! I travel a lot, and this was the first time I've ever immediately gone back to reception and demanded a different room! They quickly assigned us a different one, on a non-smoking floor. It was twice as big and didn't smell bad and it was clean, but it was just generally worn-out: the paint, the carpet, etc. The towels were threadbare. We realized that night and the next morning that very few people were staying there, so why did they try to palm us off with a sub-standard room? No idea. Anyway, I didn't give the worst rating for the hotel staff because the people in the restaurant were very friendly at dinner and breakfast.
Stayed 1 night in Aug 2018

6/10 Okay

Jan, DC

Liked: Cleanliness
Disliked: Property conditions & facilities
Booked this because it was not too far from airport, and we were arriving fairly late in day. Peeling wallpaper in room. Impossible to shower without collecting water around tub. On check in, we were told we could get room service or eat at restaurant till 10pm. Called room service around 730, was told not available. Went to restaurant, only a scant 5 item buffet available, had to go down the street to get a meal. The area is a bit sketchy, but found good food.
Stayed 1 night in Jun 2018

10/10 Excellent

alfitri, sandakan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel yang terbaik layanan yang cukup baik .

Hotel yang bersih dan layanan yang cukup baik dekat dengan airport sandakan dan berdekatan gan bank dan restoran
Stayed 1 night in Jun 2018

6/10 Okay

Verified traveler

Liked: Room comfort

Kemudahan strika

Kemudahan strika perlu disediakan untuk setiap bilik dan respon terhadap permintaan pelanggan perlu segera tidak perlu beberapa kali dihubungi baru ada tindakan.
Stayed 2 nights in Mar 2018

4/10 Poor

Nur , Shah Alam

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities

Pandangan mengenai Hotel Pavillion

Ketiadaan air semasa 1 malam kami menginap di hotel amat mengecewakan. 3 kali kami menelefon staff di kaunter dan memberitahu terdapat sedikit masalah bekalan air dan staff menjanjikan masalah air akan pulih selepas 30 minit pembaikian. Namun, masalah air masih berlanjutan sehingga keesokkan paginya dan memaksa kami utk check out lebih awal kerana masalah ketiadaan air. Secara keseluruhan adalah sederhana. Walaubagaimanapun, kedudukan hotel amat strategik yg mana berdekatan dengan deretan kedai makan, dobi self servis, tempat cuci kereta dan kawasan tumpuan pelancong.
Stayed 2 nights in Jan 2018

6/10 Okay

TSUNGLI

Liked: Cleanliness, property conditions & facilities, room comfort

郎咧？！

進酒店後十幾分鐘,櫃臺人員才出現，無語！
Stayed 1 night in Jan 2018

8/10 Good

suraini

Liked: Cleanliness, staff & service, property conditions & facilities
Good value for money
Stayed 1 night in Sep 2017
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Policies

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