Ranchos en Sanavardo

“The staff were young & not trained in customer service! I asked for help with my luggage & the young man who kept me waiting Is seen at the bar- free. He could have helped me straight away cos the porterage took 2 minutes, he knew that but kept me waiting regardless. The hot water was only tepid both in the vanity & shower. It was a cool night so I didn’t appreciate a cool shower. The toilet cistern didn’t work & kept running. I reported these things so future users weren’t inconvenienced. But...

“The hotel itself is an amazing place, everything is clean and well attended. The only problem I found, and it is more or a country issue, is that all the staff are addicted to their mobile phones and in general there was a lack of customer service.”

“Excelente hotel en Telavi, con habitaciones muy confortables y nuevas. La atención es excelente y la ubicación en Telavi es buena, aunque las bodegas importantes se encuentran en otros pueblos. Lo recomiendo por sus instalaciones, tiene una piscina pequeña y sauna, lo que lo hace un hotel muy cómodo tras un día de visita. Además, hay restauración de muy buen nivel al lado.”

“Perfect!”

“The hotel is a family run hotel with basic facilities but in some need of general maintenance . ”