I rarely leave negative reviews, but I feel it is important to share our experience and warn other guests.
Unfortunately, this hotel did not meet our expectations, especially considering the price we paid. The Wi-Fi did not work at all, neither in our room nor in the dining area. The bed linens and towels were not clean, and we found both red and yellow stains on them. We also had to ask for extra pillows, as there was only one pillow per person.
Our arrival experience was also disappointing. We arrived about 1.5 hours before check-in, but our room was not ready until 15:00. We understand that rooms need to be prepared, but more flexibility would have been appreciated. Since check-out is as early as 10:00 AM, it would be helpful if some rooms could be prepared earlier. Instead, we had to wait in the lounge and lost valuable vacation time.
We also booked sunbeds through the hotel, but they were located at the farthest end of the beach La Cinta, requiring a long walk in the hot sun. When we arrived, we were told that the second-row sunbeds we had reserved were already occupied.
The only positive aspects were the breakfast, which had a good selection, and our newly renovated, modern room. However, considering the higher price per night, these are features we would expect.
Overall, our stay was disappointing due to several avoidable issues.