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Auténtico Hotel

3.0 star property
Travelers savor authentic cuisine at Mastico restaurant and lounge by the outdoor pool where cabanas are complimentary for all guests

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Photo gallery for Auténtico Hotel

A modern pool area with lounge chairs and umbrellas, surrounded by lush greenery and a large house in the background. - Auténtico Hotel (San José)
A modern hotel room with a bed, a desk, and a dining area. - Auténtico Hotel (San José)
A buffet with various food options and a view of the garden. - Auténtico Hotel (San José)
A lobby with a green textured wall, a wooden coffee table with a bowl of plants, and a striped carpet. - Auténtico Hotel (San José)
A modern hotel with a flat facade, large windows, and a sign reading "Authentico Hotel". - Auténtico Hotel (San José)
Auténtico Hotel offers a peaceful escape in central Merced with a breakfast buffet, garden setting, outdoor pool with free cabanas, and Mastico restaurant with terrace views. Enjoy high-speed WiFi, on-site laundry, and attentive service from the staff.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking included
  • Free WiFi

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Junior Suite, 2 Queen Beds

A modern hotel room with a bed, a desk, and a dining area.

Junior Suite, 2 Queen Beds

8.8 out of 10
Excellent
(3 reviews)
  • City view
  • 51 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Deluxe Double Room

A hotel room with a large bed, a TV screen, and a wooden panel wall.

Deluxe Double Room

9.0 out of 10
Wonderful
(8 reviews)
  • Garden view
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Twin Room, 1 Bedroom

A hotel room with two beds, a large window, wooden paneling on the wall, and two wall-mounted lights.

Deluxe Twin Room, 1 Bedroom

8.0 out of 10
Very good
(6 reviews)
  • Garden view
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

About the neighborhood

Located in San José, Auténtico Hotel is in the city center. Casa Amarilla and Asamblea Legislativa are local landmarks, and the area's natural beauty can be seen at Sabana Park and Braulio Carrillo National Park. Looking to enjoy an event or a game while in town? See what's happening at National Stadium of Costa Rica or Saprissa Stadium. Practice your golf swing on a nearby course, or enjoy other activities in the great outdoors, such as ecotours in the area. Visit our San José travel guide
Map
Ave 5 and 7, Calle 40, Sabana Norte, San José, San Jose, 0

What's nearby

  • A cityscape with a stadium, residential areas, and mountains in the background.
    Sabana Park
    5 min walk - 0.3 miles
  • A cityscape with a prominent stadium, high-rise buildings, and a mountainous backdrop.
    National Stadium of Costa Rica
    16 min walk - 0.9 miles
  • A public square with a fountain, steps, and modern buildings in the background.
    Central Park
    5 min drive - 1.6 miles
  • Museum of Costa Rican Art
    6 min walk - 0.4 miles
  • Mercado Central
    6 min drive - 1.8 miles

Getting around

  • San Jose Contraloria Station
    15 min walk
  • Juan Santamaria Intl. Airport (SJO)
    21 min drive

Restaurants

  • Soda Tapia
    7 min walk
  • Subway Paseo Colon
    5 min walk
  • Rosti
    8 min walk
  • McDonald's
    9 min walk
  • KFC
    8 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 10:00 AM
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Mastico

Things to do

  • Outdoor pool

Family friendly

  • Free rollaway/extra bed
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference center
  • Meeting rooms

Outdoors

  • Free pool cabanas
  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Wheelchair accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 1985
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LED TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Individual decor
  • Iron/ironing board on request
  • Laptop workspace
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Airport shuttle fee: CRC 17700 per person (one-way)
  • An in-room safe is available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher

We should mention

Pool access available from 9:00 AM to 9 PM
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Children under 12 years old are not allowed in the swimming pool without adult supervision

Frequently asked questions

Does Auténtico Hotel have a pool?

Yes, this property has an outdoor pool. Pool access is from 9:00 AM–9 PM.

Is Auténtico Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Auténtico Hotel?

Check-in start time: 2:00 PM; Check-in end time: anytime.

What time is check-out at Auténtico Hotel?

Check-out is at noon.

Does Auténtico Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of CRC 17700 per person applies.

Where is Auténtico Hotel located?

Located in Merced, this hotel is within 1 mi (2 km) of Sabana Park and National Stadium of Costa Rica. Museum of Costa Rican Art and Museo de Ciencias Naturales La Salle are also within 1 mi (2 km). San Jose Contraloria Station is 15 minutes by foot and San Jose Cemetery Station is 21 minutes.

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Reviews

Auténtico Hotel Reviews

8.6

Excellent

8.8

Cleanliness

8.2

Location

8.8

Staff & service

8.2

Property conditions & facilities
Rating 10 - Excellent. 330 out of 686 reviews
Rating 8 - Good. 231 out of 686 reviews
Rating 6 - Okay. 86 out of 686 reviews
Rating 4 - Poor. 22 out of 686 reviews
Rating 2 - Terrible. 17 out of 686 reviews

Reviews

Verified review

10/10 Excellent

Monty

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a pretty basic, no frills, Hotel. The pool area is nice, and the breakfast was great! Very friendly staff 😊
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Zuleyka Rodriguez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel. The Neighborhood looks super sketchy but one you enter the hotel it's so beautiful and Safe. The best place is the Pool. Our room had view to it and it was awesome 👌 Would recommend this hotel and come back
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room and pool area, good air conditioning and comfortable stay
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Frank

Liked: Cleanliness
Staff was helpful and nice, rooms small but clean and comfortable, breakfast was good and location was central for getting around San Jose
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great hotel for our stay in San Jose. The staff were friendly, accommodating, and always ready to help. Check in was smooth and efficient, our room was fine, and we enjoyed using the pool (although it is cold) and the onsite restaurant.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Jens

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay at this hotel. The room was lovely and the bathroom was modern and very clean. A huge thanks to the staff, they were incredibly friendly and helpful throughout our visit. Since we had a very early flight, we were so happy and impressed that the hotel provided a breakfast package for us to take to the airport. It was a top-tier service! Highly recommended!"
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Gillan

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Satisfactory hotel in a convenient location. Pretty pool area with restaurant next door including poolside tables. Food was very good and varied. I asked for a room with a pool view and I got it. However it was not totally vlean- there were dust balls and hair in the corners. The tiles were cracked too in both bathroom and bedroom
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Philip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the room/suite for its beds and bathroom but some seats would have been a nice addition as would a small refrigerator. The bar staff could have been a little friendlier. The restaurant was mostly open air. We froze at breakfast. We wore coats one night for dinner. But the food was good.
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Verified traveler

Enjoyed our stay

This is a great local hotel. Very clean, nicely decorated, and the staff are helpful and courteous. The restaurant is beautiful and the food was delicious. We liked this hotel much more than the American chain hotels we have stayed at in San Jose.
Stayed 1 night in Jul 2025
Verified review

8/10 Good

Salvador

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice comfortable hotel w excellent service

Very nice, clean and spacious room and excellent service from the Capitan of the restaurant.
Stayed 2 nights in Apr 2025
Verified review

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location closer to the airport. Great food for buffet breakfast and for dinner.
Stayed 8 nights in May 2024
Verified review

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room, reasonably priced. Very nice bar, restaurant and pool area. Very friendly staff.
Stayed 1 night in Sep 2024
Verified review

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location near to downtown
Stayed 2 nights in Apr 2024
Verified review

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here are helpful and nice. The pool area is great and the rooms are nice. This hotel is convenient to the airport and walkable to downtown San Jose.
Stayed 1 night in Aug 2024
Verified review

10/10 Excellent

JUAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I traveled to San José for three nights on business. I looked for a good hotel near where I would be holding my meetings. Among the options, I found this hotel, which seemed fine. When I stayed there, I found a hotel with remodeled rooms, simple but new, as were the mattresses, towels, etc. The service was very friendly, and the breakfast was delicious.
Stayed 3 nights in Sep 2025
Verified review

8/10 Good

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenient location. Friendly staff.
Stayed 1 night in Nov 2023
Verified review

10/10 Excellent

Tommy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service
Stayed 1 night in Feb 2025
Verified review

10/10 Excellent

Louis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quite clean and functional. Good supply of hot water in the shower. Staff was friendly and professional, and quite accommodating as I had an early morning flight so they ordered for me a bag breakfast to eat at checkout.
Stayed 1 night in Jan 2025
Verified review

8/10 Good

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Easy access to airport and downtown and grocery store. Graffiti on the area outside my window.
Stayed 2 nights in May 2024
Verified review

8/10 Good

Alvaro

Liked: Cleanliness, staff & service, property conditions & facilities
Nice, convenient location, friendly staff. The only think that I didn’t like was that I found a big cockroach in our room
Stayed 1 night in Feb 2024
Verified review

10/10 Excellent

Wolfgang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Thank you Joseph

We only stayed for a night but enjoyed the friendliness of all the staff. Breakfast was very good! Most importantly, Joseph at the reception helped us out of a pickle, big time.
Stayed 1 night in Feb 2024
Verified review

8/10 Good

Isabella

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property itself if very nice - fresh, light, airy, organized around a charming swimming pool; restaurants pleasant, food quite tasty and reliable. Only drawback - in the middle of a semi deserted area of abandoned apartment buildings, commercial buildings. Safe enough during the day - just slightly depressing and no place to walk
Stayed 1 night in Dec 2023
Verified review

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Noisy in our room. Loud music as played around the pool area from mid afternoon until after 10pm could be heard in our room. People sitting around pool area could be heard late into the night. Friendly and helpful staff. Good breakfast.
Stayed 2 nights in Oct 2023
Verified review

8/10 Good

DEBORAH

Liked: Staff & service
Hotel Autentico was fine, The staff are very friendly and helpful. My room was very noisy and I asked to be moved which was taken care of nicely. The hotel is a little dated and I didn’t enjoy my dinner in the restaurant. It was overpriced and not very good. Overall, the hotel was ok for the price.
Stayed 1 night in Apr 2024
Verified review

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good and quiet

Hotel was nice and definitely offered good value for money. Breakfast was somewhat inconsistent from day to day, but good overall. Staff were very friendly and helpful, offering recommendations for drinks and transport. The location isn't ideal if you're on foot as the nearby roads are quite busy and don't always have traffic signals to allow for pedestrian crossing. That being said, Ubers were always around and inexpensive to get to the downtown centre. The hotel being slightly outside of downtown made it quiet, which was a plus.
Stayed 2 nights in Oct 2023