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Hotel Rocaval

4.0 star property
Discover an urban retreat where convenience meets relaxation - unwind with good food and great company.

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Photo gallery for Hotel Rocaval

A building entrance with the name 'ROCAVAL' above it. - Hotel Rocaval (San Cristóbal de las Casas)
A spacious restaurant with multiple dining tables and chairs, a stone archway, and a variety of plants and flowers. - Hotel Rocaval (San Cristóbal de las Casas)
A modern building with a stone facade and large windows, a covered outdoor area with steps, and a landscaped garden with rocks and grass. - Hotel Rocaval (San Cristóbal de las Casas)
A lobby with a stone archway, seating area with orange couches, a wooden table, and a potted plant. - Hotel Rocaval (San Cristóbal de las Casas)
A bedroom with a large bed, a wooden headboard, and a window with blinds. - Hotel Rocaval (San Cristóbal de las Casas)
Experience the vibrant energy of Hotel Rocaval, set in the heart of the business district. Enjoy a cup of coffee at the on-site cafe, explore Asian cuisine at Coreano Contem. Teddy's, and relax with free WiFi in your room or stroll through the garden. A shopping mall is conveniently located on site and guests can also unwind on a sunny day by spending time at either their playground or off-leash area.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Free WiFi
  • Restaurant
  • Gym
  • Breakfast available

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Double Room, 2 Double Beds

A hotel room with two beds, a desk, a chair, a painting on the wall, and a window with curtains.

Standard Double Room, 2 Double Beds

9.0 out of 10
Wonderful
(6 reviews)
  • Garden view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Standard Room, 1 King Bed

A hotel room with a large bed, a chair, a wall-mounted light, and a painting.

Standard Room, 1 King Bed

10.0 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite, 2 Double Beds

A room with two beds, wooden walls, and a large window.

Junior Suite, 2 Double Beds

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Design Bungalow, Multiple Beds

A cozy living room with a wooden bench, a sofa, and a dining table.

Design Bungalow, Multiple Beds

  • Garden view
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 1 Twin Bed
  • Free WiFi

View all photos for Junior Room, 1 King Bed

A bed with a wooden headboard, a bedside table with a lamp, and a window with a view of greenery.

Junior Room, 1 King Bed

  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

About the neighborhood

Located in San Cristóbal de las Casas, Hotel Rocaval is in the business district and near the airport. Amber Museum of Chiapas and Regional Costume Museum are cultural highlights, and some of the area's attractions include Arco de El Carmen & Centro Cultural El Carmen and Centro Cultural de los Altos. Visit our San Cristóbal de las Casas travel guide
Map
Calzada Mexico No. 5 Barrio de Fatima, San Cristóbal de las Casas, CHIS, 29264

What's nearby

  • A historic church with ornate architecture and a clock tower, surrounded by a cobblestone plaza and streetlights.
    San Cristóbal de las Casas Cathedral
    5 min drive - 1.6 miles
  • A vibrant market filled with colorful textiles, jewelry, and accessories.
    Santo Domingo Handicraft Market
    8 min drive - 1.6 miles
  • Grutas de San Cristóbal
    3 min walk - 0.2 miles
  • Arco de El Carmen & Centro Cultural El Carmen
    3 min walk - 0.2 miles
  • Huitepec Ecological Reserve
    8 min walk - 0.5 miles

Getting around

  • Angel Albino Corzo Intl Airport (TGZ)
    65 min drive

Restaurants

  • Fragola
    4 min walk
  • El huarachazo
    8 min walk
  • Cacao Nativa (Sucursal Balam)
    1 min walk
  • Domino's Pizza
    2 min walk
  • Antojitos Carmelita (Negro Luis)
    8 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge) from 9:00 AM to 7:00 PM on request
  • Free uncovered self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 1:00 PM for a fee: MXN 160 for adults and MXN 120 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Barra café especialidad
  • Coreano Contem. Teddy´s

Things to do

  • Gym
  • Shopping mall

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • 3 meeting rooms
  • Conference center (1,270 square feet of space)
  • Coworking space

Outdoors

  • Garden
  • In a provincial park
  • Outdoor entertainment area
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar in shower
  • No elevator
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk
  • Wheelchairs on site

More

  • 2 buildings
  • 2 floors
  • Banquet hall
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels

Food and drink

  • Free bottled water
  • Tea bags/instant coffee

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 350 per pet, per day, plus a deposit of MXN 1500 per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 22 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls and an off-leash area are available

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 160 for adults and MXN 120 for children
  • Airport shuttle fee: MXN 1650 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: MXN 300 (one-way), (from 1 to 11 years old)
  • Pet deposit: MXN 1500 per night
  • Pet fee: MXN 350 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Is Hotel Rocaval pet-friendly?

Yes, Hotel Rocaval allows cats and dogs (limit 1 total) with a maximum weight of up to 22 lbs per pet. There's a deposit of MXN 1500 per night and a fee of MXN 350 per pet, per day. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel Rocaval?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Hotel Rocaval?

Check-out is at noon.

Does Hotel Rocaval provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 9:00 AM–7:00 PM on request. A fee of MXN 1650 per vehicle applies.

Where is Hotel Rocaval located?

Situated near the airport, this hotel is within a 5-minute walk of Grutas de San Cristóbal and Arco de El Carmen & Centro Cultural El Carmen. Huitepec Ecological Reserve and Ciudad Cuauhtemoc are also within 15 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Rocaval Reviews

8.6

Excellent

8.8

Cleanliness

8.0

Amenities

8.6

Staff & service

8.2

Property conditions & facilities
Rating 10 - Excellent. 152 out of 251 reviews
Rating 8 - Good. 57 out of 251 reviews
Rating 6 - Okay. 21 out of 251 reviews
Rating 4 - Poor. 6 out of 251 reviews
Rating 2 - Terrible. 15 out of 251 reviews

Reviews

Verified review

8/10 Good

Lea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room. Easy parking. Within walking distance of shops and restaurants.
Stayed 7 nights in Sep 2025
Verified review

10/10 Excellent

Michaela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean and comfortable

Very friendly and efficient staff. Rooms were all clean and comfortable. The area is quiet although behind the suites there is a gym that plays music non-stop all day but the nights are quiet.
Stayed 5 nights in Nov 2024
Verified review

8/10 Good

JAMES

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was excellent! Super clean, comfortable, convenient, and spacious. Rooms are NOT soundproof since we could hear parties and traffic nearby. Breakfast fare was good, the service was lame.
Stayed 1 night in Dec 2023
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Is a nice comfortable hotel just the priority to customer service is not there...
Stayed 2 nights in Oct 2024
Verified review

8/10 Good

Donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Please Include breakfast as part of the package …I did flight + car + hotel
Stayed 5 nights in Jul 2026
Verified review

10/10 Excellent

Marcelo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay, they are doing some renovations , A/C maybe only not fully working but overall quite good place
Stayed 6 nights in May 2026
Verified review

10/10 Excellent

chantel

Liked: Cleanliness, amenities, property conditions & facilities
Super pretty room! Wish we had stayed for more than one night
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Gustavo Ramiro

Liked: Cleanliness, amenities, property conditions & facilities
Excelente
Stayed 2 nights in May 2025
Verified review

8/10 Good

SERGIO

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Very good facility but very outdated the hotel has a huge potential to be excellent no air conditioning no fan only heat with over 76 degrees!!!
Stayed 3 nights in Oct 2025
Verified review

2/10 Terrible

Salomon Anaya

Liked: Property conditions & facilities
Disliked: Cleanliness
X
Stayed 2 nights in May 2025
Verified review

10/10 Excellent

Dr Rene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 3 nights in Apr 2025
Verified review

6/10 Okay

Abril Cassandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was too noisy, walking steps all days and most of the night.
Stayed 2 nights in Apr 2025
Verified review

6/10 Okay

Gabriela

.
Stayed 1 night in Aug 2025
Verified review

8/10 Good

alberto antonio

.
Stayed 3 nights in Oct 2025
Verified review

10/10 Excellent

Amalia Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen hotel, instalaciones amplias, bien ubicado y con estacionamiento
Stayed 1 night in Jul 2026
Verified review

2/10 Terrible

Gilberto

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Solicité el reembolso de mi estancia debido que al llegar me dieron una queen size en vez de king size la televisión no servía procedí hacer el reporte me dieron que por la hora no tenían personal pedí que compusieran las cortinas ya que no cerraban y me entraba toda luz del exterior y tampoco me resolvieron por qué no había personal
Stayed 1 night in Jul 2026
Verified review

8/10 Good

ALICIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
todo bien
Stayed 1 night in Jun 2026
Verified review

2/10 Terrible

Jeremiah

Pesimo.
Stayed 1 night in May 2026
Verified review

8/10 Good

Gilberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Habitación en buenas condiciones, AC un poco ruidoso.
Stayed 1 night in May 2026
Verified review

8/10 Good

Guadalupe

Liked: Staff & service, property conditions & facilities
El Aseo de pisos deja que desear. El baño muy pequeño toallas muy gastadas. Pero bien en general
Stayed 2 nights in May 2026
Verified review

8/10 Good

Juan Luis

Liked: Cleanliness, staff & service, property conditions & facilities
No hay muchas opciones de desayuno, pero para descansar las habitaciones son amplias y aisladas del ruido.
Stayed 1 night in May 2026
Verified review

2/10 Terrible

Octavio O

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No vayan a rentar sus “Suites”, son malas, incómodas, pequeñas y calurosas. Nada tienen que ver con las fotos de su publicación
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Samuel

Liked: Cleanliness, staff & service
Lugar muy bien ubicado
Stayed 2 nights in Apr 2026
Verified review

6/10 Okay

judith alejandra nieto

Disliked: Cleanliness, staff & service, property conditions & facilities
El hotel tiene una parte en construcción. Las habitaciones disponibles son oscuras, con alfombras muy sucias, camas duras, almohadas con relleno hecho bolas y limpieza deficiente (polvo, cabellos de otros huéspedes, etc.). Las ventanas no abren y el aire acondicionado no funciona (lo confirmamos con otros huéspedes) por lo que hacía muchísimo calor. El bufete de desayuno es malísimo. Para llegar al centro es necesario tomar taxi. Solo lo recomiendo si, como nosotros, quieren estar cerca del salón Miraval para un evento.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Lorenzo C

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien, excelente atención,
Stayed 2 nights in Apr 2026