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MUR Hotel Neptuno Gran Canaria - Adults Only

4.0 star property
Adults-only hotel with 2 restaurants and a 24-hour fitness center

Choose dates to view prices

MUR Hotel Neptuno Gran Canaria offers adults a peaceful getaway with two international cuisine restaurants, a poolside bar, free WiFi, on-site shops, and massage services, enhancing their stay in this tranquil Playa del Ingles destination.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • All inclusive
  • Room service
  • Gym
  • Laundry

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Double Room Single Use, Balcony

Minibar, in-room safe, desk, soundproofing

Double Room Single Use, Balcony

8.2 out of 10
Very good
(20 reviews)

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Flat-screen TV
Bidet
Hair dryer
Shower/tub combination
  • 23 sq m
  • Resort view
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Double or Twin Room, Balcony

Minibar, in-room safe, desk, soundproofing

Standard Double or Twin Room, Balcony

8.0 out of 10
Very good
(19 reviews)

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Flat-screen TV
Bidet
Hair dryer
Shower/tub combination
  • 23 sq m
  • Resort view
  • Sleeps 2
  • 2 Twin Beds OR 1 Double Bed

View all photos for Standard Double or Twin Room, Balcony, Pool View

Minibar, in-room safe, desk, soundproofing

Standard Double or Twin Room, Balcony, Pool View

8.0 out of 10
Very good
(2 reviews)

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Flat-screen TV
Bidet
Hair dryer
Shower/tub combination
  • Sleeps 2
  • 2 Twin Beds OR 1 Double Bed

View all photos for Double Room Single Use, Balcony, Pool View

Minibar, in-room safe, desk, soundproofing

Double Room Single Use, Balcony, Pool View

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Flat-screen TV
Bidet
Hair dryer
Shower/tub combination
  • Sleeps 1
  • 2 Twin Beds

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About the neighborhood

Map
Avenida Alfeceres Provisionales, 29, Playa del Ingles, San Bartolomé de Tirajana, Gran Canaria, 35100

What's nearby

  • Yumbo Shopping Center - 1 min walk - 0.1 miles
  • Kasbah Shopping Center - 8 min walk - 0.5 miles
  • CITA Shopping Center - 10 min walk - 0.6 miles
  • English Beach - 13 min walk - 0.7 miles
  • Maspalomas Dunes - 3 min drive - 1.0 mile

Getting around

  • Gran Canaria Airport (LPA) - 28 min drive

Restaurants

  • ‪Tropicana - ‬3 min walk
  • ‪Café de Paris - ‬3 min walk
  • ‪Nuevo Rokoko - ‬1 min walk
  • ‪Maná 264 - ‬2 min walk
  • ‪Restaurante Centrum - ‬3 min walk

About this property

MUR Hotel Neptuno Gran Canaria - Adults Only

Upscale hotel near Yumbo Shopping Center
Consider a stay at MUR Hotel Neptuno Gran Canaria - Adults Only and take advantage of a poolside bar, a terrace, and shopping on site. For some rest and relaxation, visit the sauna or steam room, and indulge in a facial, a body treatment, or aromatherapy. Be sure to enjoy international cuisine and more at the two on-site restaurants. In addition to a garden and an arcade/game room, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • An outdoor pool
  • Free self parking
  • A roundtrip airport shuttle (surcharge), an electric car charging station, and luggage storage
  • A gift shop, a water dispenser, and 1 meeting room
  • Guest reviews say great things about the helpful staff
Room features
All 166 rooms include comforts such as laptop-compatible safes and air conditioning, as well as thoughtful touches like free WiFi and separate sitting areas.
Extra conveniences in all rooms include:
  • Bathrooms with bidets and shower/tub combinations
  • Balconies, separate sitting areas, and electric kettles

All inclusive details

All-inclusive room rates at MUR Hotel Neptuno Gran Canaria - Adults Only are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Awards and affiliations

Eco-Certified Property
This property participates in Biosphere, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Limited onsite parking

Food and drink

  • 2 restaurants
  • A bar/lounge
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • La Sirena
  • Sotavento

Things to do

  • 24-hour gym
  • Arcade/game room
  • Library
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Garden
  • Terrace

Spa

  • Aromatherapy
  • Ayurvedic treatments
  • Facials
  • Manicures/pedicures
  • Massage
  • Treatment room

Accessibility

  • Elevator

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • In-room safe fee: EUR 2 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Pool access available from 10 AM to 6 PM
Children 18 years old and younger are not permitted at this adults-only property

Property is also known as

Hotel Neptuno Gran Canaria San Bartolome de Tirajana
Neptuno Gran Canaria
Neptuno Gran Canaria San Bartolome de Tirajana
Neptuno Hotel Gran Canaria
Hotel Neptuno Gran Canaria Adults San Bartolome de Tirajana
Hotel Neptuno Gran Canaria Adults
Neptuno Gran Canaria Adults San Bartolome de Tirajana
Neptuno Gran Canaria Adults
Mur Neptuno Gran Canaria
MUR Hotel Neptuno Gran Canaria Adults Only
MUR Hotel Neptuno Gran Canaria - Adults Only Hotel

Frequently asked questions

Does MUR Hotel Neptuno Gran Canaria - Adults Only have a pool?

Yes, this property has an outdoor pool. Pool access is from 10 AM–6 PM.

Is MUR Hotel Neptuno Gran Canaria - Adults Only pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at MUR Hotel Neptuno Gran Canaria - Adults Only?

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM.

What time is check-out at MUR Hotel Neptuno Gran Canaria - Adults Only?

Check-out is at noon.

Does MUR Hotel Neptuno Gran Canaria - Adults Only provide a shuttle to the airport?

Yes, there's an airport shuttle.

Are there all-inclusive benefits at MUR Hotel Neptuno Gran Canaria - Adults Only?

Some rate plans available at this hotel are all-inclusive.

Where is MUR Hotel Neptuno Gran Canaria - Adults Only located?

Located in Playa del Ingles, this hotel is steps from Yumbo Shopping Center and 1.3 mi (2.1 km) from Maspalomas Dunes. Kasbah Shopping Center and El Salvador Ecumenical Temple are also within 15 minutes.

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MUR Hotel Neptuno Gran Canaria - Adults Only Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 236 out of 532 reviews
Rating 8 - Good. 216 out of 532 reviews
Rating 6 - Okay. 52 out of 532 reviews
Rating 4 - Poor. 18 out of 532 reviews
Rating 2 - Terrible. 10 out of 532 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Very well looked after by all the staff, especially in room cleanliness and at reception. Food was good though over the week a little but repetitive
Stayed 6 nights in Sep 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to all amenities such as the Yumbo centre, the beach and the Dunes. Quiet hotel and friendly staff.
Stayed 2 nights in Aug 2025

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay

Wonderful staff and nice location for exploring the town.
Stayed 7 nights in Mar 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great, very clean and comfortable. Close to many outlets and easy to get a taxi from. Staff were really good. Drinks were very cheap. Really good deal for hotel.
Stayed 3 nights in May 2025

8/10 Good

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Impeccable service & spotless rooms! 4/5 would stay again. Good blend of comfort.
Stayed 7 nights in Apr 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and helpful staff. Food was excellent. Very clean and comfortable rooms.
Stayed 6 nights in Feb 2025

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Literally across the street from Yumbo shopping center. Property in excellent condition. Not cheap, but in a great location and in great condition.
Stayed 5 nights in May 2025

8/10 Good

Maxime

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, amazing location Breakfast very good Slight disappointment: the bathtub in the bathroom was a bit rusty and could see the work has been done to repair a hole in the bathtub but has not been done properly Mattress on the bed was over soft which can cause back pain Really appreciated the robes and sleepers in the bedroom and the big balcony
Stayed 4 nights in Jul 2025

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff throughout the stay were excellent and very friendly Enjoyed it immensely
Stayed 7 nights in Sep 2024

10/10 Excellent

Ruben Andre

Liked: Cleanliness, staff & service, property conditions & facilities
Very good location, great food and very friendly staff.
Stayed 14 nights in Mar 2023

8/10 Good

jéremie

Liked: Cleanliness, staff & service
Overall good
Stayed 3 nights in May 2025

10/10 Excellent

Jesús

Liked: Staff & service, amenities, property conditions & facilities
Very friendly and kind staff and varied all inclusive options. Would stay again!
Stayed 5 nights in May 2024

6/10 Okay

Tomi

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly and helpful. In the evenings, the music from the nearby nightclubs could be clearly heard in the hotel room.
Stayed 4 nights in Mar 2025

8/10 Good

Rogier

Liked: Cleanliness, staff & service, property conditions & facilities
The service and food are very good of the hotel
Stayed 8 nights in Jul 2023

10/10 Excellent

JONATHAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing friendly staff , kept very clean , and good breakfast/ dinning times
Stayed 7 nights in Mar 2023

10/10 Excellent

Julio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely Hotel

Lovely hotel and excellent value
Stayed 8 nights in Jan 2023

10/10 Excellent

michel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were helpful and friendly, the breakfast and dinner really good , plenty sun lounges and umbrellas , right next to yumbo centre
Stayed 3 nights in Mar 2024

10/10 Excellent

ulf

Liked: Cleanliness, property conditions & facilities
nice hotel
Stayed 5 nights in May 2023

8/10 Good

ulf

Liked: Cleanliness, staff & service
very friendly and clean accommodation
Stayed 6 nights in Nov 2023

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The personal was very good, helpful. Very nice place, ideal location.
Stayed 7 nights in May 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Great hotel Stayed on the all inclusive package and great food and drinks. really close up the Yumbo and good bus links to travel around Room was really nice with a pool view.
Stayed 6 nights in Mar 2024

10/10 Excellent

K W

Liked: Staff & service, amenities, property conditions & facilities
Nice hotel

10/10 Excellent

Callum

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They had a lot of small nice touches, free sangria at the poolside midday, dry rack pullet cords on the balcony for drying your towels and bathies, excellent value for money for anything that wasn't included in all inclusive/half board deal, would definitely come back here for long weekend again. Staff were also really friendly and provided good service.
Stayed 3 nights in Jan 2025

10/10 Excellent

Stig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay. Very good place. I will be back one day.
Stayed 10 nights in Jul 2024

10/10 Excellent

Benjamin Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and food were brilliant. Area around the pool is limited but we always found sunbeds.
Stayed 7 nights in Sep 2024
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