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THE MARK GRAND HOTEL

Property class: 3

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Photo gallery for THE MARK GRAND HOTEL

A high-ceiling bar area with a central island, seating around it, and a view of the upper floor. - THE MARK GRAND HOTEL (Saitama)
A hotel room with a large window, a bed, a chair, and a small table. - THE MARK GRAND HOTEL (Saitama)
A modern building with a curved entrance, a paved plaza, and a series of lights on the ceiling. - THE MARK GRAND HOTEL (Saitama)
A bar area with a central island, bar stools, and overhead lighting. - THE MARK GRAND HOTEL (Saitama)
A modern outdoor seating area with a bar, cushioned sofas, and a glass wall overlooking a garden. - THE MARK GRAND HOTEL (Saitama)
Located close to GMO Arena Saitama and Omiya Park, THE MARK GRAND HOTEL provides a coffee shop/cafe, a bar, and a health club. Indulge in some rest and relaxation at Central Wellness Club, the onsite spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner, and Japanese cuisine. In addition to conference space and a steam room, guests can connect to free in-room WiFi, with speed of 250+ Mbps (good for 3–5 people or up to 10 devices).

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Free WiFi
  • Air conditioning

Room options

Available filters for rooms
Showing 16 of 16 rooms

View all photos for Grand Twin Room, Non Smoking (High floor, Minibar, Free flow, Check out time: 12:00)

A hotel room with two beds, a small round table, two armchairs, and large windows offering a city view.

Grand Twin Room, Non Smoking (High floor, Minibar, Free flow, Check out time: 12:00)

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Corner Suite Twin Room, Non Smoking (High floor, Minibar, Free flow, Check out time: 12:00)

A hotel room with a sofa, a small table, a bed with blue headboard, and a view of the city.

Corner Suite Twin Room, Non Smoking (High floor, Minibar, Free flow, Check out time: 12:00)

  • City view
  • 39 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Grand Superior Twin Room, Non Smoking (High floor, Minibar, Free flow, Check out time: 12:00)

A hotel room with two beds, a sofa, a small table, and large windows offering a city view.

Grand Superior Twin Room, Non Smoking (High floor, Minibar, Free flow, Check out time: 12:00)

  • City view
  • 39 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Grand Hollywood Twin Room, Non Smoking (High floor, Minibar, Free flow, Check out time: 12:00)

A hotel room with a large bed, a sofa, a small table, and a view of the city through large windows.

Grand Hollywood Twin Room, Non Smoking (High floor, Minibar, Free flow, Check out time: 12:00)

  • City view
  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Grand King Room, Non Smoking (High floor, Minibar, Free flow, Check out time: 12:00)

A modern hotel room with a large bed, two armchairs, a small table, and a city view through large windows.

Grand King Room, Non Smoking (High floor, Minibar, Free flow, Check out time: 12:00)

10.0 out of 10
Exceptional
(4 reviews)
  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Mark Superior Twin (Free Parking, Free Flow, 12 PM Checkout) Non Smoking

A hotel room with two beds, a blue headboard, a nightstand with a lamp, and a control panel.

Mark Superior Twin (Free Parking, Free Flow, 12 PM Checkout) Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Wide Double Room, Non Smoking (10 AM Checkout)

A hotel room with a bed, a desk with a chair, and a door leading to another room.

Wide Double Room, Non Smoking (10 AM Checkout)

8.8 out of 10
Excellent
(5 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room, Non Smoking (Check out time: 10:00)

A hotel room with two beds, a desk with a computer, a chair, and a TV.

Twin Room, Non Smoking (Check out time: 10:00)

8.0 out of 10
Very good
(3 reviews)
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Twin Room, Non Smoking (Check out time: 10:00)

A hotel room with two beds, a desk with a television, a chair, a small table, and a window with curtains.

Standard Twin Room, Non Smoking (Check out time: 10:00)

  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Twin Room, Non Smoking (Check out time: 10:00)

A hotel room with two beds, a desk, a chair, a TV, and a window with curtains.

Superior Twin Room, Non Smoking (Check out time: 10:00)

  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Mark Standard Twin (Free Parking, Free Flow, 12 PM Checkout) , Non Smoking

A hotel room with a large bed, a sofa, a small round table, and a TV mounted on the wall.

Mark Standard Twin (Free Parking, Free Flow, 12 PM Checkout) , Non Smoking

  • City view
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Mark Simple Twin (Free Parking, Free Flow, 12 PM Checkout) , Non Smoking

A modern hotel room with a large bed, a built-in desk, a vanity with a mirror, and a television.

Mark Simple Twin (Free Parking, Free Flow, 12 PM Checkout) , Non Smoking

  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Grand Comfort (Free Parking, Free Flow, 12 PM Checkout) , Non Smoking

A modern hotel room with a bed, seating area, and a desk.

Grand Comfort (Free Parking, Free Flow, 12 PM Checkout) , Non Smoking

  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Grand Quad (Free Parking, Free Flow, 12 PM Checkout) , Non Smoking

A modern hotel room with a large bed, a desk, a chair, and a small table.

Grand Quad (Free Parking, Free Flow, 12 PM Checkout) , Non Smoking

  • 44 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Grand Upper Twin (Free Parking, Free Flow, 12 PM Checkout) , Non Smoking

A modern hotel room with two beds, a sofa, a table, and a large window.

Grand Upper Twin (Free Parking, Free Flow, 12 PM Checkout) , Non Smoking

  • 48 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Sofa Beds

View all photos for Private Sauna (Free Parking, Free Flow, 12 PM Checkout) , Non Smoking

A hotel room with a sofa, a bed, a small table, and a bedside lamp.

Private Sauna (Free Parking, Free Flow, 12 PM Checkout) , Non Smoking

  • 57 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Sofa Beds

About the neighborhood

Located in Chuo Ward neighborhood, THE MARK GRAND HOTEL is connected to a rail/subway station. Railway Museum and Omiya Bonsai Art Museum are cultural highlights and Warner Bros. Studio Tour Tokyo - The Making of Harry Potter is a popular area attraction. Looking to enjoy an event or a game? See what's going on at GMO Arena Saitama or Saitama Stadium 2002. Take an opportunity to explore the area for water adventures such as swimming. Visit our Saitama travel guide
Map
3-2 Shintoshin Chuoku, Saitama, Saitama, 330-0081

What's nearby

  • A tree-lined pedestrian walkway with people walking.
    Keyaki Hiroba
    6 min walk - 0.4 miles
  • A modern architectural structure with a sign reading "SAITAMA SUPER ARENA".
    GMO Arena Saitama
    8 min walk - 0.5 miles
  • The Museum of Modern Art, Saitama.
    The Museum of Modern Art, Saitama
    4 min drive - 1.3 miles
  • Japan Mint Saitama Museum
    16 min walk - 0.9 miles
  • Yono Park
    4 min drive - 1.3 miles

Getting around

  • Saitama-Shintoshin Station
    12 min walk
  • Haneda Airport (HND)
    99 min drive

Restaurants

  • Starbucks
    9 min walk
  • EXCELSIOR CAFFÉ
    9 min walk
  • みとう庵
    8 min walk
  • 舎鈴
    8 min walk
  • 杵屋 さいたま新都心店
    9 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Covered self parking on site (JPY 1,500 per night; includes in/out privileges)
  • Covered extended parking on site (JPY 1,500 per day)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 9:30 AM for a fee: JPY 4,000 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Couples/private dining

Restaurants on site

  • sereno
  • 日本料理 秋ヶ瀬

Things to do

  • 2 indoor pools
  • 3 hot tubs
  • Full-service spa
  • Health club
  • Sauna
  • Steam room

Family friendly

  • 2 indoor pools

Conveniences

  • 24-hour front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)
  • Proposal/romance packages

Business services

  • 4,489 square feet of conference space
  • 6 meeting rooms

Full-service spa

  • Hot/mineral springs
  • Sauna
  • Spa open select days

Accessibility

  • No elevator

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bed sheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch LCD TV with satellite channels

Food and drink

  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Electrical adapters
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child per adult, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

  • American Express
  • Diners Club
  • JCB International
  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for buffet breakfast: approximately JPY 4000 per person
  • Covered self parking fee: JPY 1500 per night (in/out privileges)
  • Covered extended parking fee: JPY 1500 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a security system

We should mention

This property does not have elevators
Pool access available from 10:00 AM to 7:00 PM
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities

Frequently asked questions

Does THE MARK GRAND HOTEL have a pool?

Yes, this property has 2 Indoor pools. Pool access is from 10:00 AM–7:00 PM.

Is THE MARK GRAND HOTEL pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is available for JPY 1500 per night. Extended parking is available for JPY 1500 per day.

What time is check-in at THE MARK GRAND HOTEL?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at THE MARK GRAND HOTEL?

Check-out is at 10:00 AM.

Where is THE MARK GRAND HOTEL located?

Located in Chuo Ward, this spa hotel is 0.5 mi (0.8 km) from GMO Arena Saitama and within 3 mi (5 km) of Omiya Park and Railway Museum. Omiya Bonsai Art Museum and Saitama Stadium 2002 are also within 9 mi (15 km). Saitama-Shintoshin Station is 12 minutes by foot and Yonohommachi Station is 20 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

THE MARK GRAND HOTEL Reviews

9.2

Wonderful

9.4

Cleanliness

8.8

Amenities

9.2

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 86 out of 127 reviews
Rating 8 - Good. 28 out of 127 reviews
Rating 6 - Okay. 9 out of 127 reviews
Rating 4 - Poor. 2 out of 127 reviews
Rating 2 - Terrible. 2 out of 127 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Without question, this was a five star stay. The staff was exceptionally helpful, professional, and the property is immaculate. This is my second long stay at the property, and I will definitely be back!
Stayed 7 nights in Oct 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Great location, clean and friendly staff!
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Room was so spacious and clean. The staff was super friendly! Great location and plenty of amenities!
Stayed 4 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super comfortable hotel with large room and for a very fair price
Stayed 1 night in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Polite and professional staff, awesome facilities complimentary drinks
Stayed 2 nights in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely amazing, great service great people, wish I didn’t have to leave!
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Grand floor room was very nice. Clean with plenty of amenities. Staff were very friendly and helpful. The service in the restaurant could have been better but still 5 stars overall.
Stayed 1 night in Nov 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Room was clean. The hotel was nice. Just didn't like the fact that the Gym and spa were additional charges where it didn't mention that in the expedia listing.
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
I stayed in the Grand King Room on the upper floors. Was so lovely to have a massive comfy bed, room to stretch out in, a great TV, free flow drinks in the bar and an excellent quiet breakfast buffet with fresh handmade food beautifully presented and served. Everything was clean, everyone was helpful and even though it's a little out of Tokyo centre, I enjoyed the peace of that and the east access to stations within walking distance. I hugely recommend the nearby bonsai museum/village and the railway museum too. Again both in easy reach.
Stayed 4 nights in Feb 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great but the staff didn’t seem to coordinate where we should go. They sent us to the 15 floor then told to go to the third floor but then told to go to the fourth floor. Also baggage to and from venue was very slow. With three children and two being on the spectrum was very difficult to get around. But the facility itself was very, very good.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
It was very nice experience staying there.
Stayed 1 night in Nov 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
free flow drink
Stayed 8 nights in Oct 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are a old fashioned but well maintained
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great atmosphere in the hotel bar loved the jazz soundtrack.
Stayed 5 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 5 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10 Best hotel I have ever stayed at. Will stay again
Stayed 8 nights in Sep 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
It was okay
Stayed 8 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Staff good
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was rated as a 3-star hotel in Japan. However, it would be a 5-star property in the USA. I have traveled all over the world, and this is one of the finest hotels I have ever visited. Exceptionally well managed, with a wonderful staff, I will definitely be back!
Stayed 9 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were polite despite the communication barrier. Hotel was nice, clean and airy. Complimentary drinks was very good
Stayed 3 nights in Aug 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes. Everything is good.
Stayed 6 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow. What a beautiful hotel and spacious room. Wish we could have stayed longer than just overnight. Within walking distance to a couple of train stations.
Stayed 1 night in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in Oct 2024
Verified review

2/10 Terrible

Liked: Property conditions & facilities
Disliked: Staff & service, amenities
Terrible experience If you have a tattoo forget about swimming at this hotels pool - also pool costs $7 per person if you dont have a tatoo, towels $3.50 - restaurant is ridiculously over priced - used laundry facilities at hotel( 8 shirts, 8 underwear and socks (basically under 1 load of laundry) $114 !!!..Noone speaks English and you would think someone would - everything so expensive - rooms crazy small - would have never brought a child to stay here if I wasn't allowed to take him swimming ...their solution- BUY sleeves to cover my tattoos - never a manager their to speak to Don't waste your time ...glad we moved onto another hotel
Stayed 6 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
A very good stay at a modern and pleasant hotel. Staff are friendly and their service is good. The main issue for me was that the gym, whose management is outsourced and caters mainly to the local population, only opens at 9 am and is closed all day on Mondays. This makes it really inconvenient for business travellers that try to stay fit by working out early before the business day begins. Furthermore the gym attracts a charge of JPY 1100 that needs to be settled at entry and cannot be charged to the room
Stayed 2 nights in Oct 2024