See all properties

Hotel on Monroe, BW Signature Collection

Property class: 2.5

Choose dates to view prices

Photo gallery for Hotel on Monroe, BW Signature Collection

A modern hotel lobby with a staircase, a reception desk, and a dining area. - Hotel on Monroe, BW Signature Collection (Rochester)
A modern hotel lobby with a white reception desk, a coffee machine, and a water dispenser. There are potted plants and a small table with a bowl of fruit. - Hotel on Monroe, BW Signature Collection (Rochester)
A modern living room with grey sofas, a round ottoman, a flat-screen TV, decorative wall art, and a potted plant. - Hotel on Monroe, BW Signature Collection (Rochester)
A reception desk with a wooden finish, a world map backdrop, a sign reading "BAR", and a window with a view of houses and a street. - Hotel on Monroe, BW Signature Collection (Rochester)
A hotel room with two beds, wooden flooring, a modern chandelier, and a sliding door closet. - Hotel on Monroe, BW Signature Collection (Rochester)
Located close to George Eastman Museum, Hotel on Monroe, BW Signature Collection provides a coffee shop/cafe and a snack bar/deli. Guests can connect to free in-room WiFi.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Housekeeping

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Room, 2 Double Beds, Non Smoking

A modern bedroom with a wooden floor, a bed with white bedding, a black office chair, and a desk.

Standard Room, 2 Double Beds, Non Smoking

8.0 out of 10
Very good
(13 reviews)
  • 42 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free wired internet

View all photos for Suite, 1 King Bed, Non Smoking, Kitchen (Living Room)

A modern bedroom with a wooden floor, a bed with white bedding, a black office chair, and a desk.

Suite, 1 King Bed, Non Smoking, Kitchen (Living Room)

  • 51 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Standard Room, 1 King Bed, Non Smoking

A hotel room with a bed, a TV mounted on the wall, a desk with a chair, a purple door, and a window with blinds.

Standard Room, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(24 reviews)
  • 41 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Standard Room, 2 Double Beds, Accessible, Non Smoking

A hotel room with two beds, a desk, a chair, a TV, and a wardrobe.

Standard Room, 2 Double Beds, Accessible, Non Smoking

7.0 out of 10
Good
(2 reviews)
  • 43 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free wired internet

View all photos for Standard Room, 1 Queen Bed, Accessible, Non Smoking

A modern bedroom with a wooden floor, a bed with white bedding, a black office chair, and a desk.

Standard Room, 1 Queen Bed, Accessible, Non Smoking

  • 41 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free wired internet

About the neighborhood

Located in Brighton, a neighborhood in Rochester, Hotel on Monroe, BW Signature Collection is in the suburbs. The area's natural beauty can be seen at Lake Ontario, while George Eastman Museum and Eastman School of Music are cultural highlights. Erie Canal and Strong are two other places to visit that come recommended. Visit our Rochester travel guide
Map
2323 Monroe Avenue, Rochester, NY, 14618

What's nearby

  • A modern building with colorful geometric structures and a sign reading "The Strong".
    Strong
    14 min drive - 5.0 miles
  • A large building with a central dome and two flagpoles with flags.
    University of Rochester
    15 min drive - 6.8 miles
  • Brighton High School
    13 min walk - 0.7 miles
  • Pittsford Plaza
    5 min drive - 2.3 miles
  • Eastman School of Music
    14 min drive - 5.2 miles

Getting around

  • Rochester Station
    12 min drive
  • Greater Rochester Intl. Airport (ROC)
    11 min drive

Restaurants

  • McDonald's
    3 min drive
  • The Cheesecake Factory
    3 min drive
  • The Burger Bar by Wegmans
    3 min drive
  • Black & Blue Steak & Crab
    3 min drive
  • Finger Lakes Coffee Roasters
    3 min drive

Similar properties

A hotel room with a large bed, a desk with a television, a wardrobe, and a window with curtains.
Spark by Hilton Rochester University Area
Brighton
  • Breakfast included
  • Pet friendly
  • Parking included
  • Free WiFi
8.0 out of 10, Very good, 1,010 reviews
Spark by Hilton Rochester University Area
Compare similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A coffee shop/cafe
  • Snack bar/deli

Things to do

  • Games

Family friendly

  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Virtual front desk

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hand-held showerhead
  • Hardwood flooring in room
  • Null
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk (32 inches high)

More

  • 1 building
  • 2 floors
  • Built in 1967
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium satellite channels
  • Streaming services

Food and drink

  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Free daily newspapers
  • Free local calls
  • Free long-distance calls
  • Heating (climate-controlled)
  • Individually decorated
  • Individually furnished
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability

Special check-in instructions

There is no front desk at this property
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and an access code; access will be through a private entrance
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
A virtual front desk provides assistance to guests
Guests are recommended to download the property's DirectKey mobile app before check-in
Information provided by the property may be translated using automated translation tools

Access methods

Access code, private entrance

Pets

Pets allowed for an extra charge of USD 45 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

  • American Express
  • Diners Club
  • Discover
  • JCB International
  • Mastercard
  • Visa

Important information

Optional extras

  • Pet fee: USD 45 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and mobile payments; cash is not accepted
Mobile payment options include: Apple Pay
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Is Hotel on Monroe, BW Signature Collection pet-friendly?

Yes, dogs are allowed at this property. There's a fee of USD 45 per accommodation, per stay. Service animals are exempt from fees.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel on Monroe, BW Signature Collection?

Check-in start time: 3:00 PM; Check-in end time: midnight.

What time is check-out at Hotel on Monroe, BW Signature Collection?

Check-out is at 11:00 AM.

Where is Hotel on Monroe, BW Signature Collection located?

Located in Brighton, this hotel is 2.1 mi (3.4 km) from Erie Canal and within 6 mi (10 km) of George Eastman Museum and Eastman School of Music. Strong and Strong Memorial Hospital are also within 6 mi (10 km).

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

Hotel on Monroe, BW Signature Collection Reviews

8.4

Very Good

8.8

Cleanliness

7.6

Amenities

8.0

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 254 out of 477 reviews
Rating 8 - Good. 105 out of 477 reviews
Rating 6 - Okay. 60 out of 477 reviews
Rating 4 - Poor. 33 out of 477 reviews
Rating 2 - Terrible. 25 out of 477 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good, safe clean and useful location. Parking is a little tight, but available.
Stayed 2 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay at this hotel. The room was very clean, and the unique design of the smaller building gave it a lot of character. The housekeeping staff provided excellent service and cleaned the room thoroughly every day on a regular schedule. I really appreciated how clean and well-maintained everything was.
Stayed 3 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was perfect for our visit. The EV chargers were especially helpful. It was a little odd checking in with no staff there, but we met the manager during the day and he was most hospitable and friendly. A lovely visit!
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay, clean and convenient. Heated toilet seat ....score lol
Stayed 3 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay here regularly, but this time was room was extra clean - still smelled like lemon floor cleaner. Love how convenient this hotel is, it’s consistently clean, manager is friendly and helpful, and the Dove bar soap is the cherry on top. Always the first place I book for Rochester trips.
Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay. Room are clean. Staff is super accommodating and helpful. Nice area. Cute cafe next door. Would definitely recommend.
Stayed 1 night in Aug 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in was via a code and an electronic lock box for room keys. This was super convenient! Still, it was a bit weird not to have a person there at check-in (we arrived at around 6pm). Room deadbolt wasn't functioning. Staff said they would have the manager fix it; I think they will address it. Cafe next door (operated by the same family perhaps) was awesome. Limited menu, but really nice bakery items. It's a simple place, but we liked it. Glad we found it. We will be back!
Stayed 2 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my first time staying at this facility. Getting the key using a code texted to me was hassle free. The room overall was pretty clean/nice. The shower head and pressure was great!! Always a big plus! The bed and pillows were too firm for my liking but I made due. I like where it is located on Monroe Ave. Wifi was easy to access. The heated toilet seat was a bit weird to me, so I turned it off. LOL :P All in all the hotel was better than I expected.
Stayed 3 nights in Oct 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Rooms are simple, pretty clean, and updated. Quiet considering it’s a fairly busy street. Outside of building is less updated/maintained.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, friendly staff a lot of free parking, very goog A/C and nice location in a good neighborhood
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best little secret in Rochester. Incredibly kind management and well maintained. .Shower was hot with good pressure .Bed was comfortable and well made .AC works well and had zero issues 10/10 would recommend if you aren’t set on a refrigerator and a microwave because those are the only things you won’t find at this great spot. If I’m back in this area this is absolutely where I will be staying.
Stayed 2 nights in Aug 2026
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities
Remote key retrieval didn't work but help line got it figured out quickly. I've stayed here multiple times. It's quiet and cute
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very pleasant experience staying here. The room was very clean and staff friendly. The check in process was seamless. They even had an ev charging station which was extremely efficient. The neighbour hood was very safe and the cafe right next to the hotel served delicious breakfast at very reasonable prices. Overall I really enjoyed my stay and would definitely come back.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little affordable hotel. Why I was initially confused by the check-in procedure I found that once I got there, it was super easy and convenient. I will definitely stay there the next time I am in Rochester.
Stayed 2 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
The property was very clean. The staff were helpful and friendly.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a fabulous gem in the heart of Rochester! Super clean, comfortable and convenient! Easy self check in. Room is beautifully furnished and updated; heated toilet seat is a plus! Great water pressure, comfortable bed and pillows... seriously great find! Will definitely be back!
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the heated toilet.
Stayed 1 night in May 2026
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities
The owner is extremely accommodating and truely cars. Our dog enjoyed staying here
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
Room was clean ansquiet
Stayed 1 night in Apr 2026
Verified review

6/10 Okay

Liked: Amenities
Disliked: Cleanliness
Good: -Parking was easy -Great location -Room has a fridge Not good: -Literally every towel and linen in the room was stained, some had multiple different stains. They need bleach or something for the laundry -Floors were not clean -No front desk staff
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Room was spotless. Charming remodel. Bed comfortable, very nice bathroom. Plenty of towels and hot water.
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, pet friendly room.
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick check-in, clean room/property, many dinning/shopping options in the immediate area, pet friendly.
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was very clean, comfortable and up to date. Great location. Silas was very accommodating during our stay.
Stayed 2 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was everything we needed, no frills, but nice, clean, a great location and the owner and staff were exceptional.
Stayed 1 night in Jun 2025