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Hôtel Universel in Rivière-du-Loup

Property class: 4

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Photo gallery for Hôtel Universel in Rivière-du-Loup

A modern hotel with a prominent entrance, outdoor seating, and a parking area. - Hôtel Universel in Rivière-du-Loup (Rivière-du-Loup)
A hotel room with two beds, a desk, a chair, a TV, and a window with curtains. - Hôtel Universel in Rivière-du-Loup (Rivière-du-Loup)
A rooftop pool area with a glass-enclosed building, outdoor seating, and a waterfall feature. - Hôtel Universel in Rivière-du-Loup (Rivière-du-Loup)
A modern hotel lobby with a reception desk, a staircase, and a cityscape view. - Hôtel Universel in Rivière-du-Loup (Rivière-du-Loup)
A modern restaurant with round tables and chairs, a patterned floor, and a unique ceiling design. - Hôtel Universel in Rivière-du-Loup (Rivière-du-Loup)
You can look forward to a firepit, dry cleaning/laundry services, and a bar at Hôtel Universel in Rivière-du-Loup. Indulge in a body wrap, thalassotherapy, and a Swedish massage at UniverSpa, the onsite spa. The on-site international cuisine restaurant, Restaurant - Boreal, offers breakfast, dinner, and kids' meals. Free in-room WiFi is available to all guests, along with a 24-hour gym and a 24-hour business center.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free WiFi

Off-peak, on budget: 30% or more off select hotels in our fall sale

Skip the crowds, keep the savings. AARP members save more after Labor Day. Book by Oct 7, 2026.

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Classic Room, 2 Queen Beds

A hotel room with two beds, a desk, and a chair.

Classic Room, 2 Queen Beds

9.0 out of 10
Wonderful
(151 reviews)
  • 29 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Excellence Room 2 Queen Beds

A hotel room with two beds, a desk, a chair, a TV, and a window with curtains.

Excellence Room 2 Queen Beds

8.4 out of 10
Very good
(71 reviews)
  • 29 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Classic Room, 2 Queen Beds

A hotel room with two beds, a desk, and a chair.

Classic Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Classic Room, 1 King Bed

A modern hotel room with a large bed, a sofa, a chair, and a view of the city.

Classic Room, 1 King Bed

  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Classic Room, 1 Queen Bed

A bedroom with a bed, a sofa, and a wall with a geometric design.

Classic Room, 1 Queen Bed

  • Sleeps 4
  • 1 Queen Bed
  • Free WiFi

View all photos for Classic Room, 1 King Bed

A modern hotel room with a large bed, a sofa, and a desk.

Classic Room, 1 King Bed

9.2 out of 10
Wonderful
(74 reviews)
  • 29 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Excellence Room

A hotel room with a bed, a sofa, a desk, a chair, and a small table with a plant.

Excellence Room

8.4 out of 10
Very good
(6 reviews)
  • 29 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Privilege Club Room

A modern hotel room with a bed, a sofa, a desk, and a chair.

Privilege Club Room

9.2 out of 10
Wonderful
(44 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed OR 1 Double Murphy Bed
  • Free WiFi

View all photos for Classic Room, 1 Queen Bed

A modern bedroom with a bed, a sofa, and a wall-mounted TV.

Classic Room, 1 Queen Bed

9.4 out of 10
Exceptional
(61 reviews)
  • 29 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed
  • Free WiFi

View all photos for Classic Room, 2 Queen Beds, Pool View

A hotel room with two beds, a desk, and a chair.

Classic Room, 2 Queen Beds, Pool View

7.2 out of 10
Good
(25 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

About the neighborhood

Located in Rivière-du-Loup, Hôtel Universel in Rivière-du-Loup is connected to the convention center. Musée du Bas-Saint-Laurent and Manoir Fraser are cultural highlights, and some of the area's activities can be experienced at Club de golf de Rivière-du-Loup and Cinéma Princesse. Break out the clubs and hit the links with a golf course and golf lessons nearby, or seek out an adventure with hiking/biking trails. Visit our Rivière-du-Loup travel guide
Map
311, boul. Hotel-de-Ville, Rivière-du-Loup, QC, G5R 5S4

What's nearby

  • Centre commercial Rivière-du-Loup
    10 min walk - 0.6 miles
  • Musée du Bas-Saint-Laurent
    18 min walk - 1.0 mile
  • Cégep de Rivière-du-Loup
    3 min drive - 1.2 miles
  • Centre Culturel Berger
    4 min drive - 1.7 miles
  • Centre Premier Tech
    4 min drive - 1.7 miles

Restaurants

  • Subway
    16 min walk
  • Tim Hortons
    10 min drive
  • Brulerie Ange Ou Démon
    3 min drive
  • McDonald's
    13 min walk
  • Tim Hortons
    15 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free extended parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 11:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; CAD 7 to 16 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Restaurant - Boreal

Things to do

  • 24-hour gym
  • Bicycle storage
  • Billiards/pool table
  • Full-service spa
  • Indoor pool

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 183 square feet of conference space
  • 24-hour business center
  • Meeting rooms

Outdoors

  • Firepit
  • Outdoor furniture

Full-service spa

  • 12 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Swedish massages
  • Thalassotherapy
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 1973
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 11 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 40.24 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately CAD 7 to 16 per person
  • Pet fee: CAD 40.24 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Spa fee: CAD 45

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Property Registration Number 054854, 2026-11-30

We should mention

Pool access available from 8:30 AM to 10:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 16 years old are not allowed in the spa

Frequently asked questions

Does Hôtel Universel in Rivière-du-Loup have a pool?

Yes, this property has an indoor pool. Pool access is from 8:30 AM–10:00 PM.

Is Hôtel Universel in Rivière-du-Loup pet-friendly?

Yes, this property allows cats and dogs (limit 2 total). There's a fee of CAD 40.24 per pet, per day. Service animals are exempt from fees.

How much is parking?

Self parking and extended parking are free at this property.

What time is check-in at Hôtel Universel in Rivière-du-Loup?

Check-in start time: 4 PM; Check-in end time: 11 PM. Late check-in is available during limited hours.

What time is check-out at Hôtel Universel in Rivière-du-Loup?

Check-out is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is Hôtel Universel in Rivière-du-Loup located?

Located in the heart of Rivière-du-Loup, this spa hotel is within 1 mi (2 km) of Centre commercial Rivière-du-Loup, Musée du Bas-Saint-Laurent, and Cégep de Rivière-du-Loup. Centre Culturel Berger and Club de golf de Rivière-du-Loup are also within 2 mi (3 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hôtel Universel in Rivière-du-Loup Reviews

8.8

Excellent

9.2

Cleanliness

8.8

Amenities

9.0

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 1354 out of 2333 reviews
Rating 8 - Good. 601 out of 2333 reviews
Rating 6 - Okay. 237 out of 2333 reviews
Rating 4 - Poor. 91 out of 2333 reviews
Rating 2 - Terrible. 50 out of 2333 reviews

Reviews

Verified review

10/10 Excellent

Ruksheen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean , well located amazing hotel
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and the staff is great
Stayed 1 night in Aug 2026
Verified review

8/10 Good

Gaston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay! 18+ bar was perfect getaway and rooms were clean.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Allain

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, great food at the restaurant,we enjoyed our stay.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very pleasant and helpful.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super comfy beds :)
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time here, staff were friendly and kind to us Anglophones.
Stayed 1 night in Jul 2026
Verified review

6/10 Okay

Connie

Liked: Cleanliness, staff & service
Nice that a spa was part of the hotel; property felt dated
Stayed 1 night in Aug 2026
Verified review

8/10 Good

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The attraction is the pool. Good for families with kids.
Stayed 1 night in Aug 2026
Verified review

8/10 Good

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, was quiet. The restaurant was ok, the food ordinary.
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great place to stay! The arcade was a high point for the kids and we enjoyed the pool and hot tub. Clean, bright facility with helpful staff.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Delicious breakfast
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Anedra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean. Nice pool area.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with fully bilingual staff located at a perfect half way point on a trip to tha Maritimes. The pool was a great amenity for a 3 year old stuck in a car for 8 hours.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Bob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean. I like the flooring in our room ( not carpeted). Restaurant food was excellent. I had salmon and my wife had the Poke bowl.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

JIEPENG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is clean. And my daughter was having a good time playing in the pool.
Stayed 1 night in Aug 2026
Verified review

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, I do recommend making reservations for both dinner and breakfast. Quiet, clean, and well appointed. Thoroughly enjoyed our brief stay and would recommend this property to everyone.
Stayed 1 night in Jul 2026
Verified review

6/10 Okay

Andre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast should be included on such an expensive room. Rest was quite good!
Stayed 1 night in Aug 2026
Verified review

8/10 Good

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Could have more parking! Nice stay modern and clean!
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Elliot

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean, the Staff at check-in was very polite and helpful. The room was very clean and modern. We took a dip in the pool and spa that was well organized and had a lifeguard on duty. I would return if a was near by again.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Jocelyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always choose this hotel on our way from Halifax to Ottawa. Clean, comfortable and roomy rooms. Life guarded pool with water slide for the kids. The in house restaurant serves good food and makes your stay more convenient. Close to many amenities.
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Louise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room
Stayed 1 night in Aug 2026
Verified review

8/10 Good

Marie-Josée

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we arrived, they upgraded our room due to construction close to the room we were supposed to have. It was very comfortable and clean. Pool was very fun for the kids. There's a restaurant on site. It's in a convenient location. Would go again for sure.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were extremely helpful & pleasant. Had dinner room service which was excellent. Clean room. Air conditioning worked well. Second stay there & would stay again.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Jiayi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and nice
Stayed 1 night in Jul 2026