I booked a 23-day stay at this hotel because I trusted the Hilton brand. At 56, I had waited my entire life for what was supposed to be a dream vacation, but my experience quickly became upsetting.
Within 20 minutes of checking in, I pulled back the covers and found the linens covered in hair. The front desk apologized and moved me, but the second room was worse—the bed had hair and visible stains. After nearly 20 hours of travel, I was too exhausted to deal with another room change.
That evening, I had dinner at the hotel restaurant. The food and service were excellent, but my waiter repeatedly asked for my room number even after I explained I was paying by credit card. His demeanor seemed to change afterward.
The next day, I returned for lunch. As I exited the elevator, five men dressed in black were gathered in the lobby, and one gave me an extremely hostile look. Again, my waiter repeatedly asked for my room number despite my saying I would pay by credit card. When I stepped away to take a call, I noticed the same men still watching from the lobby. I became increasingly uncomfortable and felt I was being targeted. I lost my appetite, paid, and left. When I did, all five men immediately got up as though they were following me.
What should have been a once-in-a-lifetime vacation instead left me feeling uncomfortable, and unwelcome.