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Hyatt Place Richmond/Innsbrook

Property class: 3

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Photo gallery for Hyatt Place Richmond/Innsbrook

A bar area with a curved counter, stools, a beverage cooler, and a television screen. - Hyatt Place Richmond/Innsbrook (Glen Allen)
A sign for a Hyatt Place hotel with a landscaped area in front. - Hyatt Place Richmond/Innsbrook (Glen Allen)
A multi-story hotel with a prominent "Hyatt Place" sign, a covered entrance, and a parking lot. - Hyatt Place Richmond/Innsbrook (Glen Allen)
An outdoor patio area with round tables, benches, and trees. - Hyatt Place Richmond/Innsbrook (Glen Allen)
A hotel room with a gray sofa, a bed, a TV, and a large window with curtains. - Hyatt Place Richmond/Innsbrook (Glen Allen)
At Hyatt Place Richmond/Innsbrook, you can look forward to a free breakfast buffet, a coffee shop/cafe, and a bar. Stay connected with free in-room WiFi, and guests can find other amenities such as a 24-hour gym and a 24-hour business center.

Reviews

7.8 out of 10
Good

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Gym

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Standard Room, Multiple Beds (2 Double Beds with Sofa Bed)

A hotel room with two beds, a bathroom, and a large window with curtains.

Standard Room, Multiple Beds (2 Double Beds with Sofa Bed)

8.4 out of 10
Very good
(33 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed with Sofa bed

A hotel room with a gray sofa, a bed, a TV, a window with curtains, a door with glass panels, and a framed abstract artwork on the wall.

Standard Room, 1 King Bed with Sofa bed

8.2 out of 10
Very good
(68 reviews)
  • 35 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Room, 1 King Bed, Accessible, Bathtub

A hotel room with a wooden desk, a framed artwork, a coffee maker, and a mirror reflecting a chair and lamp.

Room, 1 King Bed, Accessible, Bathtub

9.6 out of 10
Exceptional
(13 reviews)
  • 35 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 1 King Bed (High Floor)

A hotel room with a gray sofa, a bed, a TV, a window with curtains, a door with glass panels, and a framed abstract artwork on the wall.

Room, 1 King Bed (High Floor)

8.4 out of 10
Very good
(13 reviews)
  • 35 sq m
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Room, Multiple Beds (High Floor)

A hotel room with two beds, a bathroom, and a large window with curtains.

Room, Multiple Beds (High Floor)

8.8 out of 10
Excellent
(12 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed
  • Free WiFi

Room

  • Sleeps 6
  • Free WiFi

Room

  • Sleeps 4
  • Free WiFi

Room

  • Sleeps 2
  • Free WiFi

About the neighborhood

Located in Glen Allen, Hyatt Place Richmond/Innsbrook is in the city center. Elk's Lodge and Virginia Randolph Museum are local landmarks, and some of the area's attractions include Cultural Arts Center Glen Allen and Lewis Ginter Botanical Garden. Lavender Fields Herb Farm and RED VEIN Haunted House are also worth visiting. Break out the clubs and hit the links with a golf course nearby, or seek out an adventure with hiking/biking trails. Visit our Glen Allen travel guide
Map
4100 Cox Rd, Glen Allen, VA, 23060

What's nearby

  • A street view with a prominent clock tower labeled "Short Pump Town Center" and a yield sign.
    Short Pump Town Center
    5 min drive - 3.2 miles
  • A chessboard on a rustic wooden surface.
    University of Richmond
    15 min drive - 7.2 miles
  • Elk's Lodge
    6 min drive - 1.9 miles
  • Bowlero West End
    9 min drive - 3.7 miles
  • Regency Square Mall
    11 min drive - 5.5 miles

Getting around

  • Richmond Staples Mill Road Station
    12 min drive
  • Richmond Intl. Airport (RIC)
    27 min drive

Restaurants

  • Wawa
    12 min walk
  • Golden Corral
    19 min walk
  • Five Guys
    6 min walk
  • Cupertino's NY Bagels & Deli
    9 min walk
  • Devil's Lettuce
    4 min walk

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Lobby
Hilton Garden Inn Richmond Innsbrook
Glen Allen
  • Pool
  • Hot tub
  • Pet friendly
  • Free WiFi
7.8 out of 10, Good, 1,007 reviews
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Uncovered self parking on site (USD 5 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • DVD player
  • In-room crib
  • Mini-fridge
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (once per stay)

Business services

  • 1,195 square feet of conference space
  • 24-hour business center
  • Meeting rooms

Outdoors

  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Elevator
  • Handrails in stairways
  • Lever door handles
  • Pool hoist on site
  • Stair-free path to entrance
  • Thin carpet in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Renovated entire property - March 2025
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels
  • DVD player
  • MP3 dock
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 1:00 AM
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 100 per accommodation, per stay (maximum USD 175 per stay), plus a one-time cleaning fee of USD 100
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 50 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Uncovered self parking fee: USD 5.00 per night (in/out privileges)
  • Pet fee: USD 100 per accommodation, per stay (maximum USD 175 per stay) plus USD 100 one-time cleaning fee
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
The photos in this description reflect the brand standard and are provided for illustrative purposes only

Frequently asked questions

Is Hyatt Place Richmond/Innsbrook pet-friendly?

Yes, this hotel allows dogs (limit 2 total) with a maximum weight of up to 50 lbs per pet. There's a fee of USD 100 per accommodation, per stay. A cleaning fee of USD 100 also applies. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Self parking is available for USD 5.00 per night.

What time is check-in at Hyatt Place Richmond/Innsbrook?

Check-in start time: 3 PM; Check-in end time: 1:00 AM.

What time is check-out at Hyatt Place Richmond/Innsbrook?

Check-out is at 11 AM.

Where is Hyatt Place Richmond/Innsbrook located?

Located in the heart of Glen Allen, this hotel is 1.7 mi (2.8 km) from Elk's Lodge and 2.3 mi (3.7 km) from Short Pump Town Center. Bowlero West End and Regency Square Mall are also within 6 mi (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hyatt Place Richmond/Innsbrook Reviews

7.8

Good

8.0

Cleanliness

8.0

Location

8.6

Staff & service

7.6

Property conditions & facilities
Rating 10 - Excellent. 447 out of 1003 reviews
Rating 8 - Good. 241 out of 1003 reviews
Rating 6 - Okay. 153 out of 1003 reviews
Rating 4 - Poor. 79 out of 1003 reviews
Rating 2 - Terrible. 83 out of 1003 reviews

Reviews

Verified review

8/10 Good

Yvonne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, friendly staff, good breakfast. Really enjoyed our stay.
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Jamani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is clean the staff was great and the breakfast was great as well
Stayed 2 nights in Jul 2026
Verified review

8/10 Good

Jade

Liked: Cleanliness
Staff was able to assist me with parking fees.
Stayed 2 nights in Aug 2026
Verified review

8/10 Good

Ana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was great. Room clean. Parking a lot of options. So many restaurants walking distance.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location to restaurants. The room was very clean, comfortable, and quiet.
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Cristina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to shopping, great breakfast!
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Maisha

Liked: Staff & service, amenities
The staff was extremely pleasant and helpful. The breakfast was good. Bathroom was entirely too small and weird door placement. Property could have been cleaner due to people not cleaning up after their pets. There should penalties for leaving their waste on the ground.
Stayed 3 nights in Aug 2026
Verified review

10/10 Excellent

Milicent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thoroughly enjoyed my stay. The rooms were clean and very nice. Staff was lovely, parking is easy and accessible& breakfast was really good& great variety! Would definitely book again
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and Excellent care!
Stayed 1 night in Jun 2026
Verified review

6/10 Okay

Cameron

Liked: Cleanliness, staff & service, amenities
Elevator broken. Room felt very humid - almost damp sheets and towels. Convenient location in nice part of town. Clean. Smelled nice. Breakfast was ok. Very friendly staff
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful, unfortunately the hallways did not have any AC on very hot days and only (1) elevator was working during my stay, so the wait was very uncomfortable and long.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Binh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was spacious and clean. Water pressure was superb. Hot breakfast was very good. Hot coffee, tea, and fresh fruits are plus and were always filled up quickly. All staff were very friendly and helpful. Shout out to Peacon! He was helping us with great joy and big smiles. Parking was easy and free for us as Hyatt members. We’ll stay here again when we are in Richmond.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities
Spotlessly clean room and friendly staff, great breakfast as well as local beers available at the reception.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great I left an item at the hotel and they shipped it to me quickly. Good stay.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well maintained, clean rooms. Good breakfast
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, amenities
Room was large and hotel was clean and quiet
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were very friendly, the breakfast was great as well
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Rachel

Convenient place to stay close to lots of amenities. Staff were friendly, room was clean and breakfast was hot.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super friendly from the start. The coffee in the lobby was excellent. Room was very clean and the towels were so soft. Only thing was there was no microwave in the room and there was people running up and down the halls very late at night. Overall the stay was very nice.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Maria

Liked: Cleanliness, amenities, property conditions & facilities
The staff and the room were perfect.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities
Clean room, very nice staff and a great breakfast. It was super crowded with students but still managed very well for those of us who were just travelling with our families.
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect hotel for our family.
Stayed 1 night in May 2025
Verified review

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
room was very clean and the front desk was very helpful with recommendations on where to eat in the local area and customer service was outstanding
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

I-Tuere

Liked: Staff & service
The staff were all so nice and helpful
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Letitia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was really big and the breakfast was great.
Stayed 1 night in Jun 2025