Vacations Close To Reef Golf Course

There are more better places at the same value

Disappointing stay—nothing like the online impression Island Seas Resort looked much better online than it did in person. Cockroaches and poor cleanliness were major concerns, and the services fell well short of what I expected from a resort. There was no dining available during my stay. The only option was a coffee shop open for a couple of hours, offering coffee and a muffin. There was no concierge, and I ended up renting a car to get groceries and drive elsewhere for meals. I arrived around 11 a.m. and couldn’t access my room until 4 p.m. While that may be the standard check-in time, it added to the frustration when the property appeared nearly empty. I chose this resort expecting convenient amenities and a comfortable stay. That was not my experience, and I would not stay here again.

I should have known my experience would be bad, when it took 2.5 hours to get my food from the restaurant at the resort. The facilities were outdated and many of the appliances were rusted. The weight room was small with equipment not maintained. One treadmill had a broken screen and the other had a loose belt. Requests were treated as an inconvenience. It took hours to get towels replaced. I did not have WiFi in my room my entire stay. The first day I notified staff, I was told “all rooms have WiFi, so I must have WiFi”. I came back the next day and was told that IT was not in on the weekend and to come back on Monday. I came back on Monday and was told, they would let IT know I needed assistance. That assistance never came. Air conditioning in my room was not controllable. The temperature never changed. Our toilet would not flush properly. Overall, it was the worst experience on any trip i have ever been on. There were a few nice people, like Jones, but most others could care less.

We were concerned about the reservation not being cancelled and called on (2) occasions. Both Front Desk or Call Center agents were so helpful, patient and provided excellent customer service, I'm so sorry I don't recall their names now. Otherwise, the stay was wonderful and I would definitely recommend to others.

The hotel its self is fine for a few night stay I personally wouldnt stay more than 2 or 3 nights. The resort across the street has a beautiful pool that your able to use and you can get breakfast and lunch over there as well but no dinner the restaurant closes at 3pm. And there is no restaurants close by to have dinner. I did hear you could take a ferri to port lucaya and have dinner but when I was looking for the ferri it wasnt available. I was there in the beginning of October and not including my family there was about 6 other guests between my resort and the one across the street so it could of been I was just there in an off season. But for the price I was happy I only stayed there because I was extending my stay a few days and needed a cheap hotel for myself and my family. I had a rental car the restaurants being closed was no big deal to me. If your looking for a 5 star resort this is not the place if your looking for an okay hotel room and beautiful pool and beach to hangout at definitely worth it.

I love this place and will always come back. Excellent facility!