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Sure Hotel by Best Western Ratingen

Hotel in Ratingen with a 24-hour front desk

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Sure Hotel by Best Western Ratingen provides dry cleaning/laundry services and more. Guests can connect to free in-room WiFi.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Laundry
  • Pet friendly
  • Housekeeping
  • Free WiFi

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Standard Room, 1 Twin Bed

Standard Room, 1 Twin Bed | Premium bedding, minibar, in-room safe, laptop workspace

Standard Room, 1 Twin Bed

Highlights

Soundproofed
TV
Hypo-allergenic bedding
Premium bedding
Hair dryer
Private bathroom
Coffee/tea maker
Free bottled water
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Room, 2 Twin Beds

Standard Room, 2 Twin Beds | Premium bedding, minibar, in-room safe, laptop workspace

Standard Room, 2 Twin Beds

Highlights

Soundproofed
TV
Hypo-allergenic bedding
Premium bedding
Hair dryer
Private bathroom
Coffee/tea maker
Free bottled water
  • Sleeps 2
  • 2 Twin Beds

About the neighborhood

Map
Angerstraße 20, Ratingen, NW, 40878

What's nearby

  • Fachklinik 360 - 9 min walk - 0.5 miles
  • LVR-Industriemuseum Ratingen - 10 min walk - 0.6 miles
  • Blue Lake - 16 min walk - 0.9 miles
  • Green Lake - 3 min drive - 1.5 miles
  • Messe Düsseldorf - 12 min drive - 7.1 miles

Getting around

  • Ratingen Mitte Station - 10 min walk
  • Broichhof Ratingen Station - 12 min walk
  • Cologne - Bonn Airport (CGN) - 34 min drive

Restaurants

  • ‪Cafe Bös - ‬7 min walk
  • ‪Alanya Grill - ‬7 min walk
  • ‪Perfetto am Markt - ‬4 min walk
  • ‪Biko Restaurant & Café UG - ‬4 min walk
  • ‪Pizzeria am Markt Ratingen - ‬5 min walk

About this property

Sure Hotel by Best Western Ratingen

Hotel near PSD Bank Dome
Sure Hotel by Best Western Ratingen provides dry cleaning/laundry services and more. Guests can connect to free in-room WiFi.
Other perks include:
  • Express check-in, smoke-free premises, and a front-desk safe
  • Free newspapers, luggage storage, and a 24-hour front desk
  • An elevator
Room features
All guestrooms at Sure Hotel by Best Western Ratingen have perks such as premium bedding and laptop-friendly workspaces, as well as amenities like free WiFi and safes.
More amenities include:
  • Bathrooms with showers and free toiletries
  • 81-cm TVs with cable channels
  • Wardrobes/closets, coffee/tea makers, and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility

More

  • 4 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 81-cm TV with cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Free daily newspapers
  • Free local calls
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 10:00 PM
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 15.00 per pet, per day
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
2 children, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for EUR 20.00 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: EUR 15.00 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 20.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

Only registered guests are allowed in the guestrooms

Property is also known as

Sure Hotel Best Western Ratingen
Sure Best Western Ratingen
das Kleine Stadthotel Ratingen
Kleines Stadthotel Ratingen
Sure By Best Ratingen Ratingen
Sure Hotel by Best Western Ratingen Hotel
Sure Hotel by Best Western Ratingen Ratingen
Sure Hotel by Best Western Ratingen Hotel Ratingen

Frequently asked questions

Is Sure Hotel by Best Western Ratingen pet-friendly?

Yes, pets are allowed at this property. There's a fee of EUR 15.00 per pet, per day. Service animals are exempt from fees.

What time is check-in at Sure Hotel by Best Western Ratingen?

Check-in start time: 2:00 PM; Check-in end time: 10:00 PM.

What time is check-out at Sure Hotel by Best Western Ratingen?

Check-out is at noon.

Where is Sure Hotel by Best Western Ratingen located?

Located in the heart of Ratingen, this hotel is 0.9 mi (1.4 km) from Blue Lake and within 3 mi (5 km) of Green Lake and Dusseldorfer Golfclub. PSD Bank Dome and Duesseldorf Grafenberg Wildlife Park are also within 6 mi (10 km). Ratingen Mitte Station is 10 minutes by foot and Weststraße Tram Stop is 13 minutes.

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Reviews

Sure Hotel by Best Western Ratingen Reviews

8.6

Excellent

8.6

Cleanliness

8.4

Location

8.8

Staff & service

7.4

Eco-friendliness

8.2

Property conditions & facilities
Rating 10 - Excellent. 52 out of 123 reviews
Rating 8 - Good. 56 out of 123 reviews
Rating 6 - Okay. 7 out of 123 reviews
Rating 4 - Poor. 6 out of 123 reviews
Rating 2 - Terrible. 2 out of 123 reviews

Reviews

10/10 Excellent

Verified traveler

No complaints
Stayed 5 nights in Nov 2022

8/10 Good

Sylvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Matched description

Very clean. All necessary amenities were given. The room was small though
Stayed 1 night in Jan 2023

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
This is an old worn out hotel. The floors are dirty and carpet in the rooms are disgusting The hallways have a strange and unpleasant smell. 2 of the 4 mornings I didn't have hot water. Good news, the bed was comfortable and the location is great.
Stayed 1 night in Nov 2023

4/10 Poor

CHEE KHEONG

Disliked: Staff & service
It does not provide WIFI as promised because WIFI license has expired and pose serious security problem. Arrived on Friday afternoon around 4 pm, the office is closed and no check in service. Intercom is not working. Finally get a fellow traveler to call by phone to resolve the issue.
Stayed 3 nights in Oct 2022

4/10 Poor

Brittany

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities

Not clean

I appreciated the large room, the refrigerator in the room and that there were scrambled eggs available for breakfast. However, the used dishes in the breakfast room were never cleaned during breakfast. That means that when you came to breakfast at 7:30, you had to find an unused place to sit, and sit at a table that still had dirty dishes stacked at the other places that had not been cleaned yet. It just felt dirty. This setup is mainly because they are extremely cheap on staffing. In the evenings there is nobody working there and you get your key from a keybox. In the morning, there is only one employee who has to work the checkout and the breakfast room (well, this person doesn't really do much in the breakfast room at all). In addition, when I arrived, the carpet in the main entrance and the stairs looked like it hadn't been vacuumed in a week. It did get vacuumed a couple days after I arrived. The carpet throughout the building though is in very poor shape and is covered in stains. In my room, there were hairs in the shower. It just never felt clean there. The worst part of the stay though was that the wifi did not work the entire time I was there. I had a lot of work to do and ended up spending a lot of money on additional cellular data.
Stayed 3 nights in Jan 2023

8/10 Good

Tobias

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Okay, zweckmäßig, kostenlose Parkplätze
Stayed 2 nights in Sep 2023

8/10 Good

Bernd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bequeme Betten, alles sauber, sehr praktisch gelegen - immer wieder gerne!
Stayed 1 night in Jul 2023

10/10 Excellent

Bernd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Da das Sure-Hotel nicht verfügbar war, wurde ich auf das Hotel Breitbach umgebucht. Das war mir sogar recht, da für mich besser erreichbar; Bushaltestelle direkt vor der Tür - und auch ein Supermarkt. Zimmer schön und sauber!
Stayed 1 night in Jul 2023

8/10 Good

Paul Osei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
unter gewissen zeit ist der parken möglishkeit hervorrang
Stayed 2 nights in Apr 2023

10/10 Excellent

matthias

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Gute Lage, fairer Preis, nettes Personal

Das Hotel ist fußläufig gut zur Innenstadt gelegen, zur S-Bahn 3-4 Bussstationen. Das Gebäude ist von außen nicht so schön, die Zimmer (Ich hatte ein Ez) sind klein, aber völlig ausreichend. Die Einrichtung ist so, wie ich es von einem 3 Sterne Best Western erwarte. Ich hatte ein Frühstück, das ansprechend und lecker war. Super Preis Leistung, ich komme wieder wenn ich die Familie in Ratingen besuche. Danke für alles.
Stayed 1 night in Sep 2022

8/10 Good

Walter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Auf dem Frühstückstisch fehlte nur ein Becher o.ä. für die "Abfälle" (Butterpapier, Eierschalen u.ä.)
Stayed 1 night in Jun 2022

6/10 Okay

Udo

Wurde aufgrund wenig Auslastung in ein anders Hotel Best Western Hotel nach Breitbach verlegt. Daher kann ich das Sure Hotel nicht richtig bewerten. Das Best Western Hotel in Breitbach, bewerte ich als mittelmäßiges Hotel. Warum, ich musste mit kaltem Wasser duschen. Der Kommentar des Service Personal möchte ich hier nicht öffentlich bewerten. Für mich kein zweites Mal.
Stayed 1 night in Jan 2022

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Amenities
keine Info zur Umbuchung durch das Hotel erhalten erst nach mehrfacher Nachfrage bei Best Western bzw. Expedia erfahren, dass das Hotel geschlossen ist und wir umgebucht wurden
Stayed 2 nights in Jun 2021

8/10 Good

Bernd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wurde im Vorfeld auf das (teurere) Nachbarhotel umgebucht. Das liegt auch gut; besonders der Supermarkt gegenüber sehr praktisch. Betten sehr bequem und alles ruhig!
Stayed 1 night in Jun 2021

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brand new renovations -
Stayed 2 nights in Jul 2020

10/10 Excellent

Sigrid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

op Hotel, immer wieder gerne

Der Aufenthalt war hervorragend, Service, Sauberkeit etc. hat gestimmt. Wir haben Freunde besucht, demnach nur im Hotel einige wenige Srunden verbracht. Diese waren sehe angenehm, die Betten waren hervorragend. Alles hat gestimmt, gerne wieder.
Stayed 2 nights in Sep 2020

10/10 Excellent

Konsti, Bayern

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Problemfreie Buchung, Checkin, Aufenthalt, Sauberkeit, Ruhe, Internet, Warmwasser, Checkout, alles Top
Stayed 1 night in Sep 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Gut, preiswert und modern renoviert

Zum wiederholten Male hier gewesen , da günstig, sauber, modern renovierte Zimmer und Bad, ruhig gelegen und ein grosszügiges Frühstücksbuffet
Stayed 1 night in Feb 2020

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place, clean, quiet, easy

Nice clean quiet place. We arrived after hours and they had an automated system to get us the keys. Located a block away from the bus stop to go directly to the airport.
Stayed 1 night in Feb 2020

2/10 Terrible

Jason

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay away

Don't book here.
Stayed 1 night in Feb 2020

10/10 Excellent

Stephan, Hanau

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Die Lage des Hotels ist absolut zentral in unmittelbarer Nähe zur Ratinger Altstadt und vielen Restaurants. Sehr positiv überrascht hat uns (für dieses sehr kleine Hotel) die Auswahl beim Frühstück. Das kann sich mit größeren Hotels durchaus messen und ist die 10,- wert.
Stayed 1 night in Jan 2020

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bestes Preis-Leistungs-Verhältnis in Ratingen!

Sehr nettes Personal • großzügige Zimmer mit kostenloser Minibar, Wasserkocher + Zubehör • Hier fehlt es an Nichts • Immer wieder gerne
Stayed 1 night in Nov 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
ruhiges Zimmer, kostenlose Minibar, Möglichkeit der Kaffezubereitung, neues Bad. Negativ aufgefallen ist der fleckige Teppichboden und die klemmende, fast nicht zu bewegende Badezimmertür
Stayed 3 nights in Dec 2019

10/10 Excellent

T.Ben.M.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
スタッフのご対応がとても丁寧でした。
Stayed 3 nights in Nov 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service

Ruhiges Stadthotel mit leichten Mängeln

Freundlicher Empfang, schneller Check-In, Insgesamt ist das Haus schon etwas in die Jahre gekommen. Die ein oder andere Renovierung könnte nicht schaden. Zimmer und Bad schön groß. Teppiche, Fließen ect. renovierungsbedürftig, Betten jedoch sehr bequem. Trotz der Lage in der Innenstadt ist es sehr ruhig. Frühstück nichts besonderes aber in Ordnung hinsichtlich Auswahl und Qualität.
Stayed 1 night in Nov 2019
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