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Hotel Mamá Carlota

Property class: 3.5

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Photo gallery for Hotel Mamá Carlota

An indoor corridor with a wrought iron gate, a potted plant, and a chair with a cushion. - Hotel Mamá Carlota (Querétaro)
Two pink wire-framed chairs, a small round table with a basket and a book, and a grey curtain in a room with a plain white wall and grey flooring. - Hotel Mamá Carlota (Querétaro)
A dining area with tables and chairs, a large plant, and decorative wall art. - Hotel Mamá Carlota (Querétaro)
A balcony with a wrought iron railing, potted plants, and a lemon tree with ripe fruit. - Hotel Mamá Carlota (Querétaro)
A wooden table with a framed menu, a woven light fixture, and white pillows on a bed. - Hotel Mamá Carlota (Querétaro)
Located close to Zenea Garden and San Francisco Temple, Hotel Mamá Carlota provides a terrace and a library. Treat yourself to a massage or other spa services. Guests can connect to free in-room WiFi.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Parking available
  • Housekeeping
  • 24/7 front desk

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Signature Double Room, 1 Queen Bed, Non Smoking

A bedroom with a bed, two bedside lamps, a nightstand, a colorful abstract painting, and a balcony with a railing.

Signature Double Room, 1 Queen Bed, Non Smoking

9.6 out of 10
Exceptional
(17 reviews)
  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Signature Quadruple Room, 2 Queen Beds, Non Smoking

A hotel room with two beds, a ceiling fan, wall-mounted lamps, and a small table.

Signature Quadruple Room, 2 Queen Beds, Non Smoking

9.2 out of 10
Wonderful
(10 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Signature Double Room, 1 King Bed, Non Smoking

A neatly made bed with white linens and a grey throw blanket. There are two bedside tables with lamps and a framed picture on one.

Signature Double Room, 1 King Bed, Non Smoking

9.6 out of 10
Exceptional
(4 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

DOUBLE DELUXE KING BED

  • Sleeps 4
  • Free WiFi

DOUBLE KING BED NON SMOKING

  • Sleeps 4
  • Free WiFi

DOUBLE QUEEN BED NON SMOKING

  • Sleeps 4
  • Free WiFi

About the neighborhood

Located in Querétaro, Hotel Mamá Carlota is in the historical district. Shoppers can check out Antea Lifestyle Center, while everyone can enjoy the natural beauty of Alameda Hidalgo Park and Zenea Garden. Looking to enjoy an event or a game while in town? See what's going on at Corregidora Stadium. Visit our Querétaro travel guide
Map
24 Calle 15 de Mayo Centro, Querétaro, QUE, 76000

What's nearby

  • A golden statue of a historical figure on a pedestal, surrounded by lush green trees.
    Alameda Hidalgo Park
    17 min walk - 0.9 miles
  • A stone viaduct with multiple arches, surrounded by trees and a clear sky.
    Aqueduct of Santiago de Querétaro
    6 min drive - 1.2 miles
  • Zenea Garden
    3 min walk - 0.2 miles
  • Plaza de Armas
    7 min walk - 0.4 miles
  • Querétaro Cathedral
    10 min walk - 0.6 miles

Getting around

  • Queretaro Intl. Airport (QRO)
    39 min drive

Restaurants

  • La Mariposa
    4 min walk
  • Churros Corregidora
    1 min walk
  • Maximiliano
    3 min walk
  • El Cachanilla Tacos & Beer
    4 min walk
  • Bar de Cortés
    2 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking from 6:00 AM to 11:30 PM
  • Secured self parking on site (MXN 150 per night; includes in/out privileges)

Things to do

  • Library

Family friendly

  • In-room crib
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Terrace

Spa

  • In-room massages

Accessibility

  • No elevator

More

  • Communal living room
  • Eco-friendly cleaning products used
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 43-inch smart TV with premium cable channels
  • Netflix
  • Streaming services

Food and drink

  • Free bottled water
  • Restaurant dining guides

More

  • Ceiling fan
  • Eco-friendly toiletries
  • Electrical adapters
  • Iron/ironing board on request
  • LED lighting
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Secured self parking fee: MXN 150 per night (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Is Hotel Mamá Carlota pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is available for MXN 150 per night. There is free parking nearby.

What time is check-in at Hotel Mamá Carlota?

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM. After-hours check-in is not available.

What time is check-out at Hotel Mamá Carlota?

Check-out is at 11:00 AM.

Where is Hotel Mamá Carlota located?

Located in Downtown Querétaro, this hotel is within a 10-minute walk of Zenea Garden and San Francisco Temple. Alameda Hidalgo Park and Santa Rosa de Viterbo Temple are also within 1 mi (2 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Mamá Carlota Reviews

8.8

Excellent

9.4

Cleanliness

9.2

Location

9.2

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 251 out of 409 reviews
Rating 8 - Good. 95 out of 409 reviews
Rating 6 - Okay. 37 out of 409 reviews
Rating 4 - Poor. 10 out of 409 reviews
Rating 2 - Terrible. 16 out of 409 reviews

Reviews

Verified review

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is exceptionally well thought out, simple but elegant, and my room even included a comfortable sitting area.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

GUILLERMO FONSECA

Liked: Cleanliness
Clean, quiet, courteous staff and nearby shopping and dining.
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities
Room was very clean and the staff was so friendly. Great budget option in the heart of Historico Queretaro. I would definitely stay here again!
Stayed 9 nights in Jan 2026
Verified review

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable room. Convenient location. Attentive staff.
Stayed 5 nights in Dec 2025
Verified review

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 2 nights in Apr 2024
Verified review

6/10 Okay

CHARLES

Liked: Cleanliness, staff & service, property conditions & facilities
Overall a reasonable small hotel with limited facilities but very clean.
Stayed 4 nights in Jan 2025
Verified review

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Incredible stay. Very secure and great location.
Stayed 3 nights in May 2024
Verified review

10/10 Excellent

Flavia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely little hotel right in downtown on a quiet street. Parking is a couple blocks away - I would call first so they tell you where it is, then they give you a ticket at the hotel so there’s no cost. There’s a fantastic Italian restaurant on site, it looks unassuming but the food was incredible.
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Darlene

Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed our stay. Gonzalo in particular was so helpful. I had an emergency and he helped us to find a doctor and got us sorted out. Truly wonderful hotel. Super clean, cute inside, and cute rooms. The Italian restaurant next door is super good as is the Cuban place up the street. We really enjoyed our stay and were treated like family.
Stayed 2 nights in Mar 2025
Verified review

10/10 Excellent

Lise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay of 4 nights. Room modernist with up to date facilities. Property manager spoke English and helpful. Extra water available on demand. Breakfast included served in restaurant adjacent to hotel.
Stayed 4 nights in Feb 2024
Verified review

10/10 Excellent

Mayrin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very homie vibe, if you’re looking for something chill, cheap, and not so noisy this right here is the way to go. You can go walking to the shops, plazas and more. Only downside was that the parking is a bit far, but other than that it was good.
Stayed 2 nights in Jan 2025
Verified review

10/10 Excellent

Yona

Liked: Cleanliness, staff & service, amenities
Beautiful bright and cheerful hotel in the old town. It's located on a quiet street, just 5 minute walk to most central locations. Lovely decorated room and pretty lobby. My room was on second floor with a balcony, sunny and with a lovely trees view of the inner courtyard. Bonus- Great Cuban restaurant 2 doors away, make sure to try it! The only thing I'd change is the hotel might need to increase the shower hot water temperature, especially going into winter. It was never warm enough, and the water pressure was low, but overall I recommend this place
Stayed 6 nights in Nov 2025
Verified review

8/10 Good

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute boutique hotel with courtyard in a great location with very friendly staff. Large room with sitting area. What would have made it better, more selection at breakfast although it is a plus that breakfast is provided. Also as a boutique hotel newer looking towels could only help its image. I have already recommended this hotel and will stay there again. It’s a little gem!!
Stayed 5 nights in Sep 2024
Verified review

6/10 Okay

Angelica

Liked: Staff & service, amenities, property conditions & facilities
The place is beautiful, staff are very helpful and friendly, the rooms are a little inconvenient as my mother is in a wheelchair and there is no accessibility, parking is safe and ample but it’s two blocks away which is understandable as the hotel is located in the historic center of Querétaro. Breakfast was good but not many options. Kitchen staff very friendly and welcoming. Overall all it was a pleasant experience!
Stayed 1 night in Aug 2024
Verified review

6/10 Okay

Melanie

Liked: Staff & service
Great location. Did not like that the door locks were like house locks that you lock from the inside. The chain lock was broken. New towels and wash clothes needed...they were worn and dingy. The staff was amazing although no one spoke English.
Stayed 4 nights in Aug 2024
Verified review

6/10 Okay

Teresa

Liked: Cleanliness, staff & service
For the price of our room was very uncomfortable room. Not enough furniture to put our staff, no closet you need to require the iron, no tissue in the bathroom. The location very very inconvenient to unloaded our luggage. The place itself was nice, but the patio got a very uncomfortably chairs and no place to put your drink while you relax. The only good thing was a very delicious breakfast and was free.
Stayed 2 nights in Nov 2024
Verified review

8/10 Good

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
It is well located. It is close to central on histórico.
Stayed 4 nights in Jun 2026
Verified review

6/10 Okay

Evonne von

Liked: Cleanliness
Disliked: Amenities
The room was clean, all the towels we're in taters with large holes. The staff was helpful and got the plumbing fixed after 24 hour with no hot water. The front door was locked day and night so when you want to get in and there's no one at the front desk you bang on the door. There is no onsight parking, the off-site parking 3 blocks away costs $150 pesos a night. The restaurant is closed, no in room massage. Not exactly the 3 star hotel Expedia advertises.
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and comfortable. Tv and wifi excellent. Minimal traffic noise. Convenient location…safe/walkable to centro. Water temp in shower could have been hotter. Warm…barely. Lobby door is usually locked so someone must let you in and out.
Stayed 6 nights in Jun 2026
Verified review

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and perfect position. Only thing, water should be hotter.
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Yuta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good staffs
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place!
Stayed 3 nights in Sep 2024
Verified review

10/10 Excellent

Priscilla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our night here!!
Stayed 1 night in May 2024
Verified review

8/10 Good

Martha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simple but cute...would stay again!
Stayed 1 night in Oct 2024
Verified review

6/10 Okay

Flavio

Liked: Cleanliness, staff & service, property conditions & facilities
Place is well situated in the. Historic center the only trouble we had was the fan on the ceiling to loud and the room very hot
Stayed 2 nights in Mar 2026