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Novotel Queenstown Lakeside

Property class: 4

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Photo gallery for Novotel Queenstown Lakeside

A lakeside view with a mountain backdrop, a row of buildings, and a park with trees. - Novotel Queenstown Lakeside (Queenstown)
A hot tub with a wooden bench, set against a backdrop of a mountain landscape. - Novotel Queenstown Lakeside (Queenstown)
A buffet with various food items including fruits, meats, cheeses, and vegetables. - Novotel Queenstown Lakeside (Queenstown)
A modern lobby with a reception desk, a digital screen, and a staircase leading to upper floors. - Novotel Queenstown Lakeside (Queenstown)
A conference room with a long table, black chairs, a TV screen, and a sign reading "NOVOTEL". - Novotel Queenstown Lakeside (Queenstown)
A garden, dry cleaning/laundry services, and a fireplace in the lobby are just a few of the amenities provided at Novotel Queenstown Lakeside. Active travelers can enjoy cycling at this hotel. For some rest and relaxation, visit the hot tub. The on-site restaurant, Elements, offers breakfast, dinner, and kids' meals. Free in-room WiFi, with speed of 50+ Mbps, is available to all guests, along with a bar and a gym.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Hot tub
  • Free WiFi
  • Air conditioning
  • Gym

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Double Room, 2 Double Beds, Lakeside

A hotel room with two beds, a nightstand, a lamp, and a view of the outside.

Double Room, 2 Double Beds, Lakeside

8.4 out of 10
Very good
(11 reviews)
  • Partial lake view
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Standard Room, 1 King Bed

A hotel room with a bed, a desk with a lamp, a chair, and a view of the outdoors through sheer curtains.

Standard Room, 1 King Bed

8.6 out of 10
Excellent
(30 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 Queen Bed

A hotel room with a bed, a desk with a laptop, a chair, a lamp, and a TV.

Standard Room, 1 Queen Bed

7.4 out of 10
Good
(9 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed

A hotel room with a bed, a chair, a lamp, and a view of mountains.

Standard Room, 1 King Bed

8.4 out of 10
Very good
(21 reviews)
  • Mountain view
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Double Room, 2 Double Beds

A hotel room with a bed, a desk with a laptop, a chair, a lamp, and a TV.

Standard Double Room, 2 Double Beds

8.6 out of 10
Excellent
(26 reviews)
  • Mountain view
  • 27 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

Apartment, 1 Bedroom, Lakeside

  • Partial lake view
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Standard Double Room, 2 Double Beds

A hotel room with two beds, a nightstand, a lamp, and a view of the outside.

Standard Double Room, 2 Double Beds

8.6 out of 10
Excellent
(70 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Room, 1 King Bed, Lakeside

A hotel room with a bed, a chair, a lamp, and a view of mountains.

Room, 1 King Bed, Lakeside

9.4 out of 10
Exceptional
(8 reviews)
  • Partial lake view
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

About the neighborhood

Located on a lake, Novotel Queenstown Lakeside is in Queenstown City Centre, a walkable area in Queenstown with good shopping. Toi o Tahuna and Off The Wall Gallery are cultural highlights, and some of the area's activities can be experienced at Fear Factory Queenstown and TSS Earnslaw Steamship. Traveling with kids? Consider Queenstown Mini Golf and Queenstown Gardens. Take in the nearby slopes with cross-country skiing and downhill skiing, or check out other outdoor activities such as snowmobiling and snowshoeing. Visit our Queenstown travel guide
Map
Corner of Earl and Marine Parade, Queenstown, 9348

What's nearby

  • A lakeside town with houses, trees, and mountains in the background.
    Queenstown Mall
    2 min walk - 0.1 miles
  • A clear lake with boats, a sandy beach, and dense trees.
    Queenstown Beach
    2 min walk - 0.1 miles
  • A stone bridge over a pond with lily pads, surrounded by trees and red flowers.
    Queenstown Gardens
    2 min walk - 0.1 miles
  • A town nestled between mountains and a large lake with several islands.
    Skyline Queenstown
    10 min walk - 0.6 miles
  • Skycity Queenstown Casino
    3 min walk - 0.2 miles

Getting around

  • Queenstown Intl. Airport (ZQN)
    13 min drive

Restaurants

  • Patagonia Chocolates
    3 min walk
  • Cookie Time
    3 min walk
  • Novotel Queenstown Lakeside
    2 min walk
  • Vudu Cafe & Larder
    3 min walk
  • Botswana Butchery
    2 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Ski shuttle nearby
  • Valet parking on site (NZD 50 per night; includes in/out privileges)
  • Limited onsite valet parking

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:30 AM on weekdays and 6:00 AM to 11:00 AM on weekends; NZD 37 for adults and NZD 19 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Elements

Things to do

  • Bicycle rentals
  • Bicycle storage
  • Gym
  • Hot tub
  • Ski passes
  • Ski storage
  • TV in common areas

Family friendly

  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 646 square feet of conference space
  • Business center
  • Meeting room

Outdoors

  • Garden
  • In a nature reserve
  • In the mountains
  • On a lake
  • Picnic area
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchairs on site

More

  • 1 building
  • 4 floors
  • At least 80% organic food
  • Banquet hall
  • Built in 1987
  • Comprehensive food waste policy
  • Designated smoking areas (fines apply)
  • Eco-friendly cleaning products used
  • Fireplace in lobby
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally sourced food prioritized
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Shower/bathtub combination
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 21-inch LCD TV with satellite channels
  • Streaming services

Food and drink

  • 24-hour room service

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free daily newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 5:30 AM
Early check-in subject to availability
An early check-in fee will be charged
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 2 percent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room
Children aged 15 and younger eat free breakfast
Rollaway/extra beds are available for NZD 20 per day
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: NZD 100 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately NZD 37 for adults and NZD 19.00 for children
  • Valet parking fee: NZD 50 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: NZD 20 per day
  • Credit card charges are subject to a surcharge of 2 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve access to the heated pool
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property class

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Frequently asked questions

Is Novotel Queenstown Lakeside pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Valet parking is available for NZD 50 per night. Limited spots are available.

What time is check-in at Novotel Queenstown Lakeside?

Check-in start time: 2 PM; Check-in end time: 5:30 AM. A fee applies for early check-in (subject to availability).

What time is check-out at Novotel Queenstown Lakeside?

Check-out is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is Novotel Queenstown Lakeside located?

This family-friendly Queenstown hotel is located on a lake, steps from Williams Cottage, Queenstown Gardens, and Queenstown Beach. Lake Wakatipu and Church of St Peters are just steps away.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Novotel Queenstown Lakeside Reviews

8.8

Excellent

9.0

Cleanliness

8.4

Amenities

9.2

Staff & service

8.2

Property conditions & facilities
Rating 10 - Excellent. 540 out of 1002 reviews
Rating 8 - Good. 292 out of 1002 reviews
Rating 6 - Okay. 124 out of 1002 reviews
Rating 4 - Poor. 26 out of 1002 reviews
Rating 2 - Terrible. 20 out of 1002 reviews

Reviews

Verified review

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the lake and shops
Stayed 3 nights in Aug 2026
Verified review

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location - easy with bar and restaurant
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Cem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great friendly staff, valet service is great. Comfy beds and great location A+++
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location, wonderful breakfast
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Elamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location and clean hotel rooms.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Hugo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good. And perfect location
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, close to the lake, restaurants and cafes. Friendly and approachable staff, clean rooms.
Stayed 12 nights in Mar 2026
Verified review

10/10 Excellent

Sharon

Liked: Cleanliness, amenities, property conditions & facilities
Location excellent Staff very friendly and helpful Hotel very clean
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
We will not hesitate to revisit in the future, perfect location for everything, helpful staff, spotlessly clean, nice restaurant (although only used for breakfast on our departure day as Queenstown has so much to offer!). Only improvement would be to refurbish the outdated bathroom, that said it did the job.
Stayed 3 nights in May 2026
Verified review

8/10 Good

Simon

Liked: Cleanliness, amenities, property conditions & facilities
Amazing location, good size rooms, comfortable bed, friendly staff, very close to cafes, restaurants and attractions.
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place, inside and out. Great location right next to the Queenstown beach.
Stayed 3 nights in Feb 2026
Verified review

6/10 Okay

Lora

Liked: Staff & service
Nice breakfast, good location
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Kyla Mae

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were all great. Breakfast was great. Valet service was great. Only negative would be the bathrooms are a bit outdated. Otherwise a great stay & we would recommend
Stayed 5 nights in May 2026
Verified review

10/10 Excellent

Sven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, helpful and close to downtown
Stayed 2 nights in Mar 2026
Verified review

8/10 Good

kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, nice gardens
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, amenities
Great room, quality linnen and towels, great service
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Andrew

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, close to dinning, beach and park.
Stayed 1 night in Jan 2026
Verified review

8/10 Good

Carl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in a great location.
Stayed 5 nights in Aug 2025
Verified review

10/10 Excellent

Brian

Clean comfortable and quiet
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

NITEEN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No 1 staff , very help full anytime ❤️
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Nik

Liked: Cleanliness, amenities, property conditions & facilities
Spotless and super convenient location
Stayed 1 night in Dec 2025
Verified review

6/10 Okay

Robyn Maree

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Breakfast was good. Very old and dated hotel in need of a revamp. Beds were lovely and ideal location. Just needs a renovation. Bathrooms and carpets pretty ordinary
Stayed 4 nights in Apr 2026
Verified review

8/10 Good

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location next to the waterfront and shops, restaurants and bars. Breakfast buffet is with it for value. Check in a bit slow, rooms tidy and services daily. Would recommend.
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

RAMESH MOHAN

Liked: Cleanliness, amenities, property conditions & facilities
Location, room is comfy, service was wonderful, breakfast was excellent
Stayed 3 nights in Jun 2025