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Hotel Ermitage

Property class: 2

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Photo gallery for Hotel Ermitage

A hotel room with a brick wall, a large window with curtains, a bed with white linens, and a painting on the wall. - Hotel Ermitage (Québec City)
A historic building with a corner entrance, multiple windows, and a balcony. - Hotel Ermitage (Québec City)
A living room with a sofa, a coffee table with decorative items, a fireplace, and a television mounted on the wall. - Hotel Ermitage (Québec City)
A room with a desk, a chair, a sofa, a lamp, and a large mirror on the wall. - Hotel Ermitage (Québec City)
A bathroom with a glass-enclosed shower, a toilet, and a sink. - Hotel Ermitage (Québec City)
A short walk from Château Frontenac and Quebec City Convention Center, Hotel Ermitage has plenty to offer. Guests can connect to free in-room WiFi.

Reviews

7.8 out of 10
Good

Popular amenities

  • Free WiFi
  • Air conditioning

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Superior Room

A living room with a sofa, a coffee table with decorative items, a fireplace, and a television mounted on the wall.

Superior Room

8.8 out of 10
Excellent
(22 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Queen Bed

View all photos for Classic Room, Multiple Beds

A hotel room with two beds, white bedding, a nightstand with a lamp, and two paintings on the wall.

Classic Room, Multiple Beds

8.4 out of 10
Very good
(19 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Queen Bed

View all photos for Economy Plus Room

A hotel room with a bed, a desk, a chair, a window with curtains, a painting on the wall, and a bedside lamp.

Economy Plus Room

8.0 out of 10
Very good
(93 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

About the neighborhood

Located in Old Quebec, a neighborhood in Québec City, Hotel Ermitage is in the entertainment district and near a train station. Quebec Cruise Terminal and Strøm Spa Nordique - Old Quebec are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Grande Allée and Quartier Petit Champlain. Check out an event or a game at Quebec City Convention Center, and consider making time for Aquarium of Quebec, a top attraction not to be missed. Visit our Québec City travel guide
Map
60 Sainte-Ursule Street, Québec City, QC, G1R 4E6

What's nearby

  • A historic stone building with green windows and a grassy courtyard.
    Citadel of Quebec
    3 min walk - 0.2 miles
  • A street with outdoor cafes, a red fire hydrant, and a building with illuminated signs.
    Grande Allée
    3 min walk - 0.2 miles
  • A large, historic building with multiple towers and green roofs.
    Château Frontenac
    3 min walk - 0.2 miles
  • A historic building with green roofs and a tower, surrounded by a clear sky and a few clouds.
    Quebec City Town Hall
    5 min walk - 0.3 miles
  • A modern plaza with a central sculpture, benches, and a glass building.
    Quebec City Convention Center
    5 min walk - 0.3 miles

Getting around

  • Quebec Palace Station
    12 min walk
  • Quebec City Jean Lesage Intl. Airport (YQB)
    25 min drive

Restaurants

  • McDonald's
    6 min walk
  • Restaurant 1640
    5 min walk
  • Il Teatro - Québec
    5 min walk
  • Cochon Dingue - Saint-Jean
    4 min walk
  • Café La Maison Smith
    6 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 8:00 AM to 11:00 AM for a fee: CAD 15.99 for adults and CAD 15.99 for children

Conveniences

  • Virtual front desk

Guest services

  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop

Accessibility

  • 3 steps to reach entrance
  • No elevator

More

  • 1 building
  • 3 floors
  • Built in 1840
  • Smoking not allowed
  • Victorian architecture

Room amenities

Bedroom

  • Bed sheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 40-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

There is no front desk at this property
Guests will receive an email within 24 hours before arrival with check-in instructions and key retrieval information; access will be through a private entrance
A virtual front desk provides assistance to guests
Guests are recommended to download the property's mews mobile app before check-in
Information provided by the property may be translated using automated translation tools

Access methods

Key retrieval, private entrance

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

  • American Express
  • Diners Club
  • Discover
  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for buffet breakfast: approximately CAD 15.99 for adults and CAD 15.99 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a smoke detector
Property Registration Number 063210, 2027-07-30

We should mention

This property does not have elevators
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation

Frequently asked questions

Is Hotel Ermitage pet-friendly?

No, pets are not allowed at this property.

How much is parking?

This property doesn't offer parking.

What time is check-in at Hotel Ermitage?

Check-in start time: 4:00 PM; Check-in end time: anytime.

What time is check-out at Hotel Ermitage?

Check-out is at 11:00 AM.

Where is Hotel Ermitage located?

Located in Old Quebec, this hotel is within a 5-minute walk of Parc de l'Esplanade, Château Frontenac, and Grande Allée. Citadel of Quebec and Quebec City Town Hall are also within 15 minutes. Quebec Palace Station is 12 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Ermitage Reviews

7.8

Good

8.4

Cleanliness

9.4

Location

7.6

Staff & service

7.4

Property conditions & facilities
Rating 10 - Excellent. 346 out of 1000 reviews
Rating 8 - Good. 354 out of 1000 reviews
Rating 6 - Okay. 184 out of 1000 reviews
Rating 4 - Poor. 63 out of 1000 reviews
Rating 2 - Terrible. 53 out of 1000 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and helpful, friendly staff. Would return.
Stayed 2 nights in Oct 2026
Verified review

6/10 Okay

Liked: Staff & service
The location was ideal! Good enough place for a 1 night stay,
Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. The hotel was a great location and very nicely kept hotel. The room way very nice.
Stayed 1 night in Sep 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Room was nice but a bit warm for sleeping. There was mould in the top corners of bathroom. Shops and restaurants nearby were very good.
Stayed 4 nights in Oct 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities
The suite was clean. Check in was clear. A few updates (toilet and shower, vanity) would make the property excellent as would a few repairs - baseboard and crown mouldings.
Stayed 2 nights in Oct 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location for walking Old Quebec was wonderful. Check-in was seamless. Accommodations were good. We would stay here again.
Stayed 1 night in Aug 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It looks like an apartment building but location is very good, close to all the restaurants and attractions.
Stayed 4 nights in Aug 2026
Verified review

6/10 Okay

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not well cleaned nor maintained. Extremely thin walls, you hear everything next door. Well located is the good part.
Stayed 2 nights in Oct 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great...room was clean and staff were great...close to everything..👍
Stayed 3 nights in Jun 2026
Verified review

8/10 Good

Liked: Staff & service
Great location, very kind staff, and strong air conditioning!
Stayed 4 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness
This is not a 4 star hotel, but if you're ok with no amenities and a clean bed, this is a great place. We had a superior room so plenty of space, the building is very old so don't expect a modern interior. We'd stay here again if were ever coming back, 5 star location.
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and great hotel! I have already recommended it to others!!
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and quite large and thankfully only on the second floor out of 4 floors as there is no elevator. Check-in service was easy even with no staff on sight but some questions can take up to 12 hrs to respond on the app. Breakfast provided was good with many cold and hot options and at the sister hotel across the street. Great location being in old Quebec city. City garage parking is close by but down quite a hill. Recommend dropping off luggage as there is short term parking across the street before parking vehicle.
Stayed 2 nights in Sep 2026
Verified review

8/10 Good

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Clean room. Old and dated, but clean. Great location.
Stayed 4 nights in Aug 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
It was conveniently located in Old Quebec City. No staff but information was provided via text messages. No elevator and we had to go up 2 flights to our rooms. Should note this in the profile.
Stayed 2 nights in Sep 2026
Verified review

8/10 Good

Liked: Cleanliness
Disliked: Staff & service
Other than a cleaner, I saw no other staff. The room was clean but clearly not decorated for quite a while: paint peeling off the woodwork. The location was perfect: easy walking distance to the major sites. The cafe on the corner (Nili) does a good coffee and basic breakfast. There was no evidence of breakfast at the hotel, despite their site saying there was. The sound between rooms carries!
Stayed 3 nights in Sep 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to tour Old Quebec City from. Large clean rooms.
Stayed 2 nights in Jul 2026
Verified review

6/10 Okay

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Pros: Room was large, clean, really comfortable beds, ideally located to walk to everywhere, good water pressure, linens were okay and there was a small refrigerator available though we didn’t use it, check in and out were simple. Cons: part of ceiling looks like it is about to fall down, bathroom doesn’t have a useable bath tub unless bathing a child. Shower only. If you expect a full size, useable tub make sure you are not booked into room 350.
Stayed 4 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, easy to find parking nearby, lots of amenities close by. Very satisfied,
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Disliked: Amenities
Great location. Bed was comfortable and clean, room is clean too but overall the property is not well maintained esp the bathroom. You'll be comfortable though. All self-serve from check-in to check-out which is convenient. No staff around, you need to call and leave a message. I asked to have my room cleaned but they only removed garbage and replaced towels. They did not fix the bed or put in fresh coffee, mugs or glasses. Minimal English TV channels so bring your device. Wifi is strong.
Stayed 3 nights in Oct 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, a quick walk to the Frontenac. Amenities are basic. The room was clean and the bed was very comfortable. We were not looking to spend much time in the room other than at night so it met our needs!
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room
Stayed 2 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness
Room 250 has tall ceiling and relatively clean. The room is noisy. You hear other guests walking beside and above the room. Being right beside the front entry/foyer, you hear all the loud thumps of the front doors opening and closing. The room has limited walking space around the queen and double beds.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room very clean staff very polite and i have a lot restaurants near the hotel bar etc.
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
This is a funky old hotel. Clean shower with sink in room. There is no front desk. But someone came in with fresh towels each day and there was a related hotel to which you could go with problems.
Stayed 3 nights in Jul 2026