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Hotel Citadelle

Property class: 3

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Photo gallery for Hotel Citadelle

A spacious kitchen with a large island, wooden cabinets, and a stone fireplace. - Hotel Citadelle (Québec City)
A cozy living room with a fireplace, a sofa, and a dining area with wooden cabinets and a kitchen in the background. - Hotel Citadelle (Québec City)
A neatly made bed with floral pillows, a bottle of wine, and a glass on a bedside table. - Hotel Citadelle (Québec City)
A kitchen with wooden cabinets, a large island, a stone wall, and hanging lights. - Hotel Citadelle (Québec City)
A breakfast setting with a wooden table, chairs, a coffee machine, and a variety of breakfast items. - Hotel Citadelle (Québec City)
Hotel Citadelle provides amenities like a free daily manager's reception and a coffee shop/cafe. Stay connected with free in-room WiFi.

Reviews

7.6 out of 10
Good

Popular amenities

  • Free WiFi
  • Air conditioning
  • Housekeeping
  • 24/7 front desk

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Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Room, 1 Queen Bed

A hotel room with a bed, a desk with a laptop, a chair, a window with curtains, a painting on the wall, and a bedside table with a lamp.

Standard Room, 1 Queen Bed

7.8 out of 10
Good
(110 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Double Room, 2 Double Beds

A hotel room with two beds, a desk, a chair, and a vase of flowers.

Double Room, 2 Double Beds

7.4 out of 10
Good
(28 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Hot Tub

A hotel room with a large bed, a sitting area with a chair and a table, a television, and a bathtub with a red flower arrangement.

Deluxe Room, 1 King Bed, Hot Tub

8.8 out of 10
Excellent
(5 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Connecting Room (basement), 2 Queen Beds with Double Sofabed

A room with two beds, a sofa, a chair, and two wall-mounted lamps.

Connecting Room (basement), 2 Queen Beds with Double Sofabed

7.4 out of 10
Good
(3 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Room (basement), 2 Queen Beds and 1 Double Bed

A hotel room with two beds, a television, a small refrigerator, and a nightstand with a lamp.

Family Room (basement), 2 Queen Beds and 1 Double Bed

8.0 out of 10
Very good
(8 reviews)
  • Sleeps 6
  • 1 Double Bed OR 2 Queen Beds

Economy Room

9.0 out of 10
Wonderful
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

About the neighborhood

Located in Les Rivières, a neighborhood in Québec City, Hotel Citadelle is near the airport and near a train station. Quebec Cruise Terminal and Strøm Spa Nordique - Old Quebec are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Grande Allée and Quartier Petit Champlain. Looking to enjoy an event or a game? See what's going on at Vidéotron Centre or Quebec City Convention Center. Spend some time exploring the area's activities, including skiing. Visit our Québec City travel guide
Map
4800 Boulevard Wilfrid-Hamel, Québec City, QC, G1P 2J9

What's nearby

  • A large, historic building with multiple towers and green roofs.
    Château Frontenac
    14 min drive - 6.7 miles
  • Aréna Gaétan-Duchesne
    8 min walk - 0.5 miles
  • Maison O'Neill
    2 min drive - 1.0 mile
  • Parc linéaire de la Rivière-Saint-Charles
    2 min drive - 1.9 miles
  • Boisé Lorettain
    5 min drive - 1.4 miles

Getting around

  • Quebec Sainte-Foy Station
    10 min drive
  • Quebec City Jean Lesage Intl. Airport (YQB)
    11 min drive

Restaurants

  • Wendy's
    2 min drive
  • Tim Hortons
    4 min drive
  • McDonald's
    11 min walk
  • Espace Pickleball
    4 min drive
  • Tim Hortons
    6 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free uncovered extended parking on site

Food and drink

  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Free daily manager's reception

Things to do

  • Hot tub

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair-accessible path to elevator

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bed sheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Free local calls
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
Property Registration Number 063070, 2027-07-31

Frequently asked questions

Is Hotel Citadelle pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking and extended parking are free at this property.

What time is check-in at Hotel Citadelle?

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Citadelle?

Check-out is at 11:00 AM.

Where is Hotel Citadelle located?

Located in Les Rivières, this hotel is within 3 mi (5 km) of Carie Factory Amusement Center, Recreofun Amusement Centre, and Base de plein air de Sainte-Foy. Club de Golf L'Albatros Ste Foy is 2.5 mi (4.1 km) away.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Citadelle Reviews

7.6

Good

7.8

Cleanliness

7.0

Amenities

8.2

Staff & service

7.2

Property conditions & facilities
Rating 10 - Excellent. 346 out of 1000 reviews
Rating 8 - Good. 306 out of 1000 reviews
Rating 6 - Okay. 183 out of 1000 reviews
Rating 4 - Poor. 91 out of 1000 reviews
Rating 2 - Terrible. 74 out of 1000 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and helpful staff.
Stayed 2 nights in Oct 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
The evening staff was very helpful and friendly
Stayed 1 night in Sep 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and helpful staff
Stayed 1 night in Aug 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
This was my second visit to this hotel. It offers very good value for the price. While the building could use some major maintenance updates, the staff does an excellent job keeping it clean. The maintenance issues aside, I greatly appreciate how friendly and accommodating everyone on the staff is, and I will undoubtedly stay here on future visits to Québec.
Stayed 4 nights in Sep 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I travelled last minute & was playing it by ear. Booked at last minute & was looking for a resting & afforfable place to stay. I got a great service. The kitchen available made it a nice a spot to consume my food, change atmosphere, not have the trash & odor lingering. Hot water machine was my joy! I could have the tea bags I had brought 👌 Bed was comfortable.
Stayed 3 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service
room was very clean, staff was extremely helpful and understanding.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Room was super clean and comfy. I had a great time at this location, definitely recommend it
Stayed 2 nights in Jan 2026
Verified review

6/10 Okay

Liked: Staff & service
Not much to say it’s a motel room was clean, bed was comfy outside in the back was a little rough all in all was fine
Stayed 3 nights in May 2026
Verified review

4/10 Poor

Disliked: Property conditions & facilities
Reception dirty carpet and old everything with missing lamps ,room clean and restaurants and stuff around
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Good room for a night
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean, bathroom was updated, but blankets were stained and need to be updated. Otherwise very good for the money.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Clean and comfortable.
Stayed 4 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Front desk was super friendly and attended all our requests without a problem. The room and everywhere was very clean and neat. Beds comfortable. Had a great stay ! 100% will return when we are back to quebec
Stayed 1 night in Jan 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and nice place
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel and the room was what we expected from what was advertised.
Stayed 1 night in Sep 2025
Verified review

6/10 Okay

Liked: Cleanliness, amenities
The room in good condition, old building
Stayed 1 night in Oct 2025
Verified review

6/10 Okay

Liked: Staff & service, amenities
Not as well maintained as expected. Air conditioning unit was very noisy.
Stayed 2 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
was a good stay for an overnight. it is a bit out dated but not bad to stay. The AC needs to be updated for sure, room had a bit of musty smell. bed was comfy though
Stayed 1 night in Aug 2025
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are friendly, inviting, room was clean and easy check in. Safety wise, the wired in smoke detector is non existent. For a hotel it is a 2, for a motel it is a 5
Stayed 1 night in Sep 2025
Verified review

2/10 Terrible

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room smelled like a moldy old basement. It’s confusing on what you are getting on Expedia with this hotel. We would have paid more for a better room. The only thing we did enjoy was the “drive up to the door” option. Other than that, we will not stay again. Perhaps we will consider trying the “nice” part of the hotel. The staff were nice.
Stayed 1 night in Sep 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel exterior and lobby & hallways need improvement, but was surprised by the cleanliness and upgrade inside the rooms. I had a terrible experience with the front desk personnel at check in. However, earlier that morning, I had a great experience with another front desk personnel when I dropped off my luggage for storage before check in time. Also, the location is accessible to city transit and walking distance to restaurants and Tim Hortons.
Stayed 1 night in Oct 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Clean and large rooms. Double bed in the separate room was a bit hard. There is room for a Queen bed in that room which would be better. Other 2 beds were Queen and more comfortable. Double lock didn't work. Black out curtains worked well. Needs overall upgrades. Man at the front desk upon arrival was nice and helpful. Check out was quick. The side door to the building wasn't locked passed 11pm but the area felt safe.
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very well maintained. The room and the washroom was very well maintained and clean. Loved our stay.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was clean, when checking in it was a relief that he spoke English. Not sure if the establishment had a place to go have coffee or breakfast I was only in the room to sleep.
Stayed 2 nights in Jun 2026