The stay was extremely disappointing do not come here. So many other options. Disrespectful, poor communication, inconsistent policies, and unprofessional treatment by staff. They showed hate and refused to interact with us. Although the reservation listed two guests, the hotel provided a room with three beds, and we as a family were willing to share the room. Despite us arriving around 10 p.m. with a tired child and elderly family members, staff insisted they obtain another room and impose additional charges.
We agreed to pay for extra breakfasts, but an employee ignored our repeated attempts to make payment. We were then unexpectedly told they would also owe $50 per additional person, per night for staying in the same room. Staff reportedly referred to us as “problematic,” which felt disrespectful and unwarranted.
There were also issues with the advertised laundry service, including a $15 wash fee and a nonfunctioning dryer.
Overall, the main concern was not the extra fees themselves, but the lack of clear communication, consistency, courtesy, and professionalism. The experience left us feeling unwelcome and treated as an inconvenience, we would never recommend the property to others.