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Ocean El Faro Resort - All Inclusive

5.0 star property
Travelers find the perfect balance between relaxation and adventure at this beachfront resort with a water park and international dining options

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Photo gallery for Ocean El Faro Resort - All Inclusive

Exterior - Ocean El Faro Resort - All Inclusive (Punta Cana)
Creator video - submitted by Escape Theory
11 restaurants; breakfast, lunch, and dinner served - Ocean El Faro Resort - All Inclusive (Punta Cana)
A resort with multiple buildings, a beach, and a view of mountains. - Ocean El Faro Resort - All Inclusive (Punta Cana)
A room with a large window overlooking a beach, a wicker chair, a small round table, and a wooden door. - Ocean El Faro Resort - All Inclusive (Punta Cana)
Ocean El Faro Resort in Uvero Alto offers a private beach and free water park access. Guests can dine at 10 on-site international restaurants, try archery, or join beach volleyball. Attentive staff ensures a memorable stay.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Breakfast included
  • Spa
  • Parking included

Room options

Available filters for rooms
Showing 16 of 16 rooms

View all photos for Junior Suite Nature View

A hotel room with a bed, a red armchair, a sofa, a desk, and a coffee table.

Junior Suite Nature View

8.4 out of 10
Very good
(293 reviews)
  • Garden view
  • 53 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Junior Suite Ocean View

Junior Suite Ocean View | View from room

Junior Suite Ocean View

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 89 sq m
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Privilege Junior Suite Swim Up

Privilege Junior Suite Swim Up | View from room

Privilege Junior Suite Swim Up

8.8 out of 10
Excellent
(37 reviews)
  • 53 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Junior Suite Rooftop With Jacuzzi

Minibar (free items), in-room safe, desk, laptop workspace

Junior Suite Rooftop With Jacuzzi

7.6 out of 10
Good
(38 reviews)
  • Garden view
  • 127 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Privilege Junior Suite Nature View

A hotel room with a sofa, armchair, dining table, and a bed with a canopy.

Privilege Junior Suite Nature View

8.8 out of 10
Excellent
(9 reviews)
  • Garden view
  • 58 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Privilege Junior Suite Pool View

A hotel room with a bed, a red armchair, a sofa, a desk, and a coffee table.

Privilege Junior Suite Pool View

8.4 out of 10
Very good
(5 reviews)
  • 58 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Privilege Junior Suite Rooftop With Jacuzzi

A rooftop pool area with a hot tub and lounge chairs, overlooking a resort with multiple buildings and a swimming pool.

Privilege Junior Suite Rooftop With Jacuzzi

9.4 out of 10
Exceptional
(6 reviews)
  • 136 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Privilege Master Suite Swim Up

Privilege Master Suite Swim Up | Minibar (free items), in-room safe, desk, laptop workspace

Privilege Master Suite Swim Up

  • 111 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Privilege Royal Master Suite Ocean Front

A room with a large window overlooking a beach, a wicker chair, a small round table, and a wooden door.

Privilege Royal Master Suite Ocean Front

  • Ocean view
  • 101 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Suite Junior with Garden View

Minibar (free items), in-room safe, desk, laptop workspace

Suite Junior with Garden View

9.0 out of 10
Wonderful
(16 reviews)
  • Garden view
  • 52 sq m
  • Sleeps 4
  • Free WiFi

View all photos for Room Junior with Pool View

Minibar (free items), in-room safe, desk, laptop workspace

Room Junior with Pool View

10.0 out of 10
Exceptional
(2 reviews)
  • 52 sq m
  • Sleeps 4
  • Free WiFi

View all photos for Suite Standard with Pool View

Minibar (free items), in-room safe, desk, laptop workspace

Suite Standard with Pool View

  • 52 sq m
  • Sleeps 2
  • 1 Twin Sofa Bed and 1 Queen Bed
  • Free WiFi

View all photos for Junior Suite Vista Piscina

A hotel room with two beds, a desk, a TV, and a balcony with a view of palm trees.

Junior Suite Vista Piscina

  • 53 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Junior Suite Waterpark Side

A hotel room with a large bed, a desk with a chair, a small table, and a sofa. There is a large window with a view of greenery outside.

Junior Suite Waterpark Side

  • Garden view
  • 53 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Junior Suite Corner Waterpark Side

A modern hotel room with a balcony, a sofa, a dining table, and a chair.

Junior Suite Corner Waterpark Side

7.0 out of 10
Good
(2 reviews)
  • 53 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Privilege Junior Suite Rooftop Ocean View

Privilege Junior Suite Rooftop Ocean View | Minibar (free items), in-room safe, desk, laptop workspace

Privilege Junior Suite Rooftop Ocean View

  • Ocean view
  • 127 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed
  • Free WiFi

About the neighborhood

Located in Uvero Alto, a neighborhood in Punta Cana, Ocean El Faro Resort - All Inclusive is in a rural area and on a private beach. Cana Bay Golf Club and Iberostar Golf Course are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Macao Beach and Arena Gorda Beach. Consider Coco Bongo Punta Cana for a night out or Sirenis Aquagames Water Park if you're traveling with kids. Visit our Punta Cana travel guide
View more Resorts in Punta Cana
Map
Carretera Uvero Alto, Punta Cana, La Altagracia, 23000

What's nearby

  • A beach with palm trees, people relaxing, and the ocean.
    Macao Beach
    14 min drive - 5.8 miles
  • A beach with palm trees and turquoise water.
    Bavaro Beach
    43 min drive - 19.8 miles
  • A coastal resort area with a beach, clear turquoise waters, and a clear sky.
    Punta Cana Beach
    49 min drive - 32.5 miles
  • beach near Uvero Alto
    10 min walk - 0.5 miles
  • Sirenis Aquagames Water Park
    15 min drive - 4.1 miles

Getting around

  • Punta Cana Intl. Airport (PUJ)
    45 min drive

Restaurants

  • El Mercado
    8 min walk
  • Lobby Bar
    11 min walk
  • Beach Club El Faro
    1 min walk
  • Showtime Bar
    8 min drive
  • Mike's Coffee & Tea By Ocean Hotels
    7 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 11:00 AM
  • 11 restaurants
  • 13 bars/lounges
  • 3 swim-up bars
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Blue Moon
  • Dolce Vita
  • El Mercado
  • Route 66
  • Sakura

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Arcade/game room
  • Archery
  • Beach volleyball
  • Billiards/pool table
  • Bowling alley
  • Children's pool
  • Free children's club
  • Free water park
  • Full-service spa
  • Lazy river
  • Nightclub
  • Playground
  • Shopping
  • Splash pad
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Bowling alley
  • Children's pool
  • Free children's club
  • Free water park access
  • Laundry facilities
  • Lazy river
  • Playground
  • Snack bar/deli
  • Splash pad
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 4 meeting rooms
  • 6,028 square feet of conference space
  • Business center
  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On a private beach
  • Picnic area
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Elevator (59 inch wide door)
  • Magnifying mirror
  • Smooth flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible restaurant

More

  • 18 buildings
  • 3 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • Banquet hall
  • Built in 2018
  • Colonial architecture
  • Comprehensive food waste policy
  • Designated smoking areas
  • Local culture and ecosystem education
  • Locally sourced food prioritized
  • Locally-owned and organized tours and activities
  • Some profits reinvested in community and sustainability
  • Vegan dining options
  • Vegetarian dining options
  • Waste recycling policy
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 49-inch LCD TV with cable channels

Food and drink

  • Espresso maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service
  • Meal delivery service
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Eco-friendly toiletries
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards, debit cards, and cash
Some water is reused through a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Safety Program (H10 Hotels)
Guests should have 18 years old or older to access nightclub

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the fitness facility
Guests under 18 years old are not allowed in the spa

Frequently asked questions

Does Ocean El Faro Resort - All Inclusive have a pool?

Yes, this property has 2 outdoor pools and a children's pool.

Is Ocean El Faro Resort - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Ocean El Faro Resort - All Inclusive?

Check-in begins at 3:00 PM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Ocean El Faro Resort - All Inclusive?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Are there all-inclusive benefits at Ocean El Faro Resort - All Inclusive?

Yes, the property is all-inclusive.

Where is Ocean El Faro Resort - All Inclusive located?

This Uvero Alto property is on the beach, 3.6 mi (5.8 km) from Sirenis Aquagames Water Park, and within 12 mi (20 km) of Macao Beach and Arena Gorda Beach. Cana Bay Golf Club and Iberostar Golf Course are also within 12 mi (20 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Ocean El Faro Resort - All Inclusive Reviews

8.4

Very Good

8.8

Cleanliness

8.6

Amenities

8.4

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 2210 out of 3985 reviews
Rating 8 - Good. 864 out of 3985 reviews
Rating 6 - Okay. 444 out of 3985 reviews
Rating 4 - Poor. 214 out of 3985 reviews
Rating 2 - Terrible. 253 out of 3985 reviews

Reviews

Verified

10/10 Excellent

Marisel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel with friendly staff, clean and comfortable rooms, and great on‑site restaurants with a delicious buffet. Highly recommended!
Stayed 3 nights in Jul 2026
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay at Ocean El Faro! A big shout out to our butler Franklin he was always checking in, happy to help and made sure everything was easy for us. Overall, the resort was beautiful, food was really good and everyone was friendly.
Stayed 7 nights in Jun 2026
Verified

8/10 Good

ana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was nice very clean the food was very good The only bad thing is that transportation take long time to pass around other that everything else is great
Stayed 3 nights in Jul 2026
Verified

10/10 Excellent

Paulette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was very clean, the rooms were cleaned daily by the staff, but several times we had to ask for wash clothes and our last night , we ran out of toilet tissue and had to find someone in the area to get additional. The staff was awesome, very nice, polite and helpful. Overall, the stay was great with plenty to eat and entertainment. We would definitely stay here again.
Stayed 4 nights in Jun 2026
Verified

6/10 Okay

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
The room was pretty clean and the property was well-maintained. The staff was helpful and friendly, we really got to know some of them! The bars were great and the drinks were good. Although, the food was subpar. The best restaurant was Sakura and the rest were not good. The buffet was also not good.
Stayed 4 nights in Jul 2026
Verified

8/10 Good

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall experience was great. Bluemoon is the best restaurant hands down.
Stayed 5 nights in Jun 2026
Verified

6/10 Okay

Nathanaelle

Liked: Cleanliness, staff & service, property conditions & facilities
The property is awesome, the staff is great, very helpful and professional, however the animations team is basically dead. Unless you go out every day for outside excursions you will be bored to death.
Stayed 3 nights in Jul 2026
Verified

10/10 Excellent

Tonika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like the H10 Hotels and looking for them everywhere we go. Ocean El Faro is well maintained, beautiful place with delicious food and great entertainment. We love it!
Stayed 7 nights in Jun 2026
Verified

10/10 Excellent

Aaliyah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were clean, and we came to celebrate a birthday, we had an absolute blast! The pools were amazing, and the swim-up bar was definitely one of our favorite spots. The staff was incredible, so friendly and fun, and they really made the experience even better. The only thing I’d recommend is making your restaurant reservations as early as possible, since they can fill up quickly. Overall, the resort had great vibes, and we had an amazing time. We’d definitely come back!!!
Stayed 4 nights in Jun 2026
Verified

8/10 Good

Chelsea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous property and mostly wonderful staff. Personal concierge was extremely helpful and planned many birthday surprises for our trip. Unexpected and very disappointing downfall was that the beach is not useful. Full of seaweed. Balcony suite was HUGE and very well unkept. Cool air and beautiful accents took the spacious room over the top. Amazing view of the pool for our room as well!! Far from airport, but arranging transportation before hand - through trip advisor made to and from the airport a breeze!
Stayed 3 nights in Jul 2026
Verified

8/10 Good

Francisco Robles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I traveled with my wife, room was clean, pool awesome, food at El Mercado was good. Very difficult to reserve at Sakura and Steak Rest. Long waiting list at Route 66. I recommend Ocean El Faro
Stayed 3 nights in Jun 2026
Verified

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that they have enough amenities for the kids and the entire family. I particularly loved the very relaxing vibes of the entire place and the hammocks everywhere. My most favorite attraction though was the tree swing by the beach and the lazy river was a big hit with my kids. Another big hit with the kids was the Jelly playhouse. They offered a lot of activities and kept the kids entertained and safe while mommy and daddy enjoyed a dip in the pool or a romantic lunch. We’ll definitely go back again! Hector Matos was our guide during our stay and he was very gentle and kind. He took the time to answer all of our questions through texts and helped us make reservations to restaurants and other places/activities when needed.
Stayed 2 nights in Jul 2026
Verified

6/10 Okay

Yadira

Liked: Cleanliness
Room was clean but i didn’t get my refill of water and sodas every day,Pool needs to be more staff then only one person serving drinks and the pool needs for cleanup, Staff for rooms very good and restaurant very good.
Stayed 3 nights in Jun 2026
Verified

10/10 Excellent

imilla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love how clean this resort is maintained; however, I think the pool needs some maintenance (main pool) the overall experience was great. Food was awesome, the Mexican restaurant was our favorite. Great quality and the staff was lovely! We enjoyed all the amenities. Mikes coffee shop was our “chill” spot and the ladies were great. This is our 5th time in punta Cana and I can tell that this is the resort where the entertainment team was literally lost. The only activity at the pool was the aerobics at the pool and the foam party (once)… I think they should come up with more way to entertain specially at night time. They only had two shows during the week we stayed. The rock show was awesome, I wish they were more. Overall, it was a nice resort to spend a week at and relax.
Stayed 7 nights in May 2026
Verified

4/10 Poor

Candice M

Liked: Property conditions & facilities
Disliked: Staff & service, amenities
When we arrived, our rooms weren't ready to be given. They told us to hurry to lunch since it closed 30 minutes. The buffet staff had put almost everything away that was hot and were upset that a large amount if guests were being sent there to stall for time. We waited 2 hours past check in to get a room. Getting a reservation for a restaurant is nearly impossible. All the rooms smell of mildew. I was approached multiple times daily by very aggressive sales people selling time shares, jewelry, and paintings. Trying to get bottled water to the room for drinking was incredibly difficult. We are a family of 3 and asked for 2 bottles daily for drinking. The pools were very nice and The beds were very comfortable. The staff seemed angry with everyone and everything. We will not be returning.
Stayed 4 nights in Jul 2026
Verified

2/10 Terrible

Beatriz

Disliked: Staff & service, amenities, property conditions & facilities
Ive been hesitating to write this review bc im not sure how to fit all I have to say.. I’ll start with saying something i never thought would happen, my husband and I have visited the DR a few times and we always come back bc we LOVE it… Unfortunately this time around we cant say the same. Biggest thing that happened was $200 disappearing from our room… My daughter almost drowned in the pool bc of all the tiles coming off and her necklace got stuck. Staff did not want to be there, RUDE! Specially ice cream lady at night. Shower floors were filthy. There was never enough plates or cups at the buffet. We left EXTREMELY disappointed and don’t plan to ever come back to this hotel. Hope whoever took our money finds good use to it. There was a handful of nice people at this place. So if you want to get your money’s worth, do not waste it here.
Stayed 5 nights in Jun 2026
Verified

8/10 Good

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We traveled as a family with a 5 year old and found the staff and resort to be adequate for our needs. The staff was always helpful and we appreciated our butler, Jose who we did not request much from but he was always quick to respond and provide assistance when it was needed. We chose this resort for its amenities with the kid’s waterpark and lots of options to eat/play. We like to leave the resort about half the time we travel anywhere to explore so this facility allowed us to be able to move about easily and return to a clean room to rest. The beach is just fine in my opinion. People report rockiness but yes there are some rocks, it’s not something that should be a deterrent. We swam in the ocean just fine. We utilized the buffet most of the time as with a young child we need the option to eat whenever hunger strikes. The food was great and a huge thank you to the man making pizza in the evening because he was always going out of his was to make my daughter her pepperoni pizza. Overall, it was a very pleasant stay and we enjoyed our time!
Stayed 6 nights in Jun 2026
Verified

8/10 Good

James Caleb

Liked: Cleanliness, staff & service
Best part of the trip was our Butler named Franklin. He made everything run smoothly. Also Carlos at the pool was great and energetic. Very kind and talked with our kids about baseball. Food was good for an all inclusive and several options to choose from. We did have an issue with the first room and Franklin moved us to a much nicer room quickly. The beach was nice but seaweed was horrible so we chose to spend most of the trip at the pools. The lazy river was great but there were never enough floats. The bars did not have any bananas so they could not make the drinks that our kids enjoy. The bowling alley and shows were great. The worst part of the entire week was a guy named Sandy. He about ruined the trip for us. He works for the resort but apparently he claims he only gets paid if you go listen to a spill about buying premium status for the Ocean resorts. We told him we were not interested 5 times. He literally stalked us around the resort. Called our room, waited on us outside the rooms, waited outside breakfast. He would not leave us alone. After paying the amount of money we paid for the trip I should not be harassed by employees.
Stayed 6 nights in Jun 2026
Verified

6/10 Okay

Noel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful grounds and great staff, but held back by poor food and room issues Rating: 3/5 (Average) The Good: First off, the resort and the grounds are absolutely beautiful, and the beach is fantastic. The staff also deserves a huge shout-out—everyone we came into contact with was top-notch, friendly, and incredibly helpful. The Rooms & Maintenance: While the rooms themselves were very nice, we ran into some frustrating technical issues. The power kept going out, and the AC just wouldn’t get cold. We were eventually moved to a second room, but unfortunately, it had the exact same problems. Looking closely around the property, you can also see some maintenance detailing starting to fail—things like missing tiles in the pool, unfinished or unrepaired concrete work, and a general need for better sweeping around the grounds. The Food (The Main Issue): The biggest disappointment of our stay was definitely the food. It was mediocre at best. When the majority of a large family group can’t find things they want to eat, that says a lot. The resort really needs to hire a chef who can bring some actual flavor to the menus. Overall Thoughts: I really want to give this resort a higher review because it has so much potential, but management needs to do better. Since returning, I’ve had many family and friends
Stayed 4 nights in Jul 2026
Verified

8/10 Good

Meera

Liked: Staff & service, property conditions & facilities
The person who was appointed for our daily eating at the restaurants . Hector thank you so much for making our reservations. Guy who was at the pool side( helping giving the towels) thank you so much for being really kind. He is studying English and I wish him all the very best. Please make sure to clean the pool water they were really dirty and my son got hurt in one of the pool while playing badly.
Stayed 6 nights in Jul 2026
Verified

2/10 Terrible

Luis

Liked: Staff & service
Disliked: Property conditions & facilities
To begin with the room was clean yes however the room felt outdated and the doors to the shower did not close properly as well for the toilet did bot remain closed either. The sliding door to the balcony felt very heavy to open it definitely required lot of strength. Moving onto the staff, there were several employees whom deserved our gratitude on how they assisted us one being Hector Matos. I would definitely recommend him a 5 star for the level of service and professionalism he provided to my family and I as well several servers in the buffet area who went above and beyond to make us feel welcomed. Pool area felt dangerous because during my stay several guest had injuries due to the condition of the pool as it was missing tiles on the floor which led to guests cutting themselves. Several areas of the pool looked like they needed maintenance including the swim-up bar as an example i happened to grab the counter and the wooden board almost fell on me and another guest. The restaurants food was not great besides the buffet and the Sakura restaurant their food was good. The entertainment was good as I even participated in a pool event. Overall the staff was the only good thing i can recommend and for that thank you Hector Matos.
Stayed 6 nights in Jul 2026
Verified

10/10 Excellent

Ashleigh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our family stay at Ocean el Faro, two adults and two kids 11 and 15. Pools were beautiful, food offered something for everyone - we enjoyed the italian and steak restaurants a lot - GREAT value and lovely experience. The only downside was the sargazo season at the beach that really made the beach not enjoyable for the time we were there. Apart from that everything was perfect. Since we could not enjoy the hotel beach we did go on a couple of excursions which were a nice change of pace and reasonably priced for the value. Hotel reception staff was actually very fair and helpful for recommending. Facilities are very well maintained, loved the lazy river, gym, and sports bar.
Stayed 7 nights in Jun 2026
Verified

10/10 Excellent

Brianna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great
Stayed 4 nights in Jun 2026
Verified

8/10 Good

Heather

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff in certain areas
Stayed 6 nights in Jun 2026
Verified

10/10 Excellent

Nathaniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the restaurants and the walkway was shaded from the sun so it was bearable in a 90 degree weather. The room was cleaned every day although they ran out of tissue for our room. I also loved hanging out at Mike’s coffee while waiting for the restaurants to open. The gym was bigger than the other resorts we’ve been to and it’s open 24 hours . Our overall experience was great! It truly deserved a five star rating!
Stayed 7 nights in Jun 2026