Verified review
4/10 Poor
Neeraj
Sep 11, 2026
Liked: Cleanliness, staff & service
We stayed here twice within 2 weeks while our house was being renovated. Booked 2 bedroom apartment. First apartment’s living room floor was very noisy and creaked every time we walked on it. We were given an option to move after we complained but we stayed since we had a lot of luggage and a baby . We checked in again after staying in an Airbnb that was very noisy and this time we got a higher floor. The ac was stuck on arctic temp so the first night we had to turn it off and it was fixed the next day after I called the reception. One of the rooms and the en suite had a really bad sewer smell. Once the water was turned on it smelled like sewer everywhere . Someone came to look at it but the smelled remained. The whole bedroom smelled like sewer and the linens also smelled. We were just tired of travelling and moving around so we sucked up and even extended our stay( desperate times). They definitely need to do better and check rooms before booking. It was a disappointment that a 5 star felt like a motel: housekeeping and guest service people were friendly and accommodating and allowed us a late checkout so we appreciated that. If we ever have to stay here again, hopefully we would get to experience the Hyatt that we get to experience in the US/UK
Neeraj
Stayed 2 nights in Aug 2026