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Krystal Grand Puerto Vallarta All Inclusive

Property class: 4.5

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Photo gallery for Krystal Grand Puerto Vallarta All Inclusive

A balcony with a view of a beach resort, including a pool area and palm trees. - Krystal Grand Puerto Vallarta All Inclusive (Puerto Vallarta)
A resort with a central pool, multiple buildings, and a beach area. - Krystal Grand Puerto Vallarta All Inclusive (Puerto Vallarta)
An outdoor dining area with tables and chairs arranged for guests, overlooking a scenic ocean view. - Krystal Grand Puerto Vallarta All Inclusive (Puerto Vallarta)
A modern hotel lobby with seating areas, a reception desk, and a large plant in the foreground. - Krystal Grand Puerto Vallarta All Inclusive (Puerto Vallarta)
An outdoor seating area with white sofas and tables, umbrellas, and a view of the sea at sunset. - Krystal Grand Puerto Vallarta All Inclusive (Puerto Vallarta)
A beach bar, shopping on site, and a coffee shop/cafe are just a few of the amenities provided at Krystal Grand Puerto Vallarta All Inclusive. With a beachfront location, beachfront dining, and free beach cabanas, this hotel is the perfect place to soak up some sun. Indulge in a body treatment, a deep-tissue massage, and a facial at the onsite spa. At the 4 on-site restaurants, enjoy breakfast, lunch, dinner, kids' meals, and local and international cuisine. Enjoy the 24-hour gym, as well as activities like beach volleyball. Stay connected with free in-room WiFi, with speed of 25+ Mbps, and guests can find other amenities such as a garden and a playground.

Reviews

7.8 out of 10
Good

Popular amenities

  • All inclusive
  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning

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Skip the crowds, keep the savings. AARP members save more after Labor Day. Book by Oct 7, 2026.

Room options

Available filters for rooms
Showing 15 of 15 rooms

View all photos for Deluxe Resort View Double

A hotel room with two beds, a ceiling fan, a balcony with a table and chairs, and a city view.

Deluxe Resort View Double

7.6 out of 10
Good
(11 reviews)
  • Resort view
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Deluxe Resort View King

A hotel room with a bed, desk, chair, and a view of buildings through the window.

Deluxe Resort View King

7.6 out of 10
Good
(7 reviews)
  • Resort view
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Partial Ocean View King

A hotel room with a bed, a desk, a chair, a TV, and a view of the city.

Deluxe Partial Ocean View King

8.0 out of 10
Very good
(8 reviews)
  • Partial sea view
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Partial Ocean view Double

A hotel room with a bed, a desk, a chair, a ceiling fan, and a view of the ocean.

Deluxe Partial Ocean view Double

8.0 out of 10
Very good
(15 reviews)
  • Partial ocean view
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Deluxe Ocean View King

A hotel room with a bed, desk, chair, TV, and a balcony with a view.

Deluxe Ocean View King

8.4 out of 10
Very good
(12 reviews)
  • Sea view
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Ocean View Double

A hotel room with two beds, a desk, a chair, a ceiling fan, and a view of the ocean.

Deluxe Ocean View Double

9.4 out of 10
Exceptional
(6 reviews)
  • Sea view
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Jr. Suite Balcony King

A modern hotel room with a large bed, a desk with a chair, a TV, a painting, and a balcony with a view of palm trees and the ocean.

Jr. Suite Balcony King

10.0 out of 10
Exceptional
(1 review)
  • Partial ocean view
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Jr. Suite Balcony Double

A hotel room with two beds, a desk, a chair, a ceiling fan, and a view of palm trees and the ocean.

Jr. Suite Balcony Double

8.8 out of 10
Excellent
(5 reviews)
  • Partial ocean view
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Jr. Suite Jacuzzi Double

A modern bathroom with a freestanding bathtub, a large mirror, and a vanity with a sink.

Jr. Suite Jacuzzi Double

  • Partial ocean view
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

View all photos for Jr. Suite Jacuzzi King

A modern bathroom with a freestanding bathtub, a large mirror, and a vanity with a sink.

Jr. Suite Jacuzzi King

9.0 out of 10
Wonderful
(2 reviews)
  • Partial ocean view
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Jr. Suite Hacienda King

A bedroom with a bed, bedside tables, a lamp, a chair, and a mirror.

Jr. Suite Hacienda King

9.2 out of 10
Wonderful
(5 reviews)
  • Garden view
  • 43 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Jr. Suite Hacienda Double

A hotel room with two beds, a ceiling fan, a TV, a dining area with a table and chairs, and a view of the outdoors.

Jr. Suite Hacienda Double

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Queen Beds
  • Free WiFi

DOUBLE DELUXE TWO DOUBLE BEDS

  • Sleeps 4
  • Free WiFi

DOUBLE OCEAN VIEW TWO DOUBLE BEDS

  • Sleeps 4
  • Free WiFi

DOUBLE TWO DOUBLE BEDS WITH VIEWS

  • Sleeps 4
  • Free WiFi

About the neighborhood

Located in Puerto Vallarta, Krystal Grand Puerto Vallarta All Inclusive is near the airport and on the beach. Cruise Ship Terminal and Nayar Vidanta Golf are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Bay of Banderas and Playa Vidanta Nuevo Vallarta. Traveling with kids? Consider Los Arcos and VidantaWorld. Visit our Puerto Vallarta travel guide
Map
136 Avenida de las Garzas, Puerto Vallarta, Jal, 48333

What's nearby

  • A beach at dusk with a rocky shoreline, palm trees, and illuminated buildings.
    Malecon
    20 min drive - 10.2 miles
  • A coastal city with a beach, numerous buildings, and mountains in the background.
    Playa de los Muertos
    24 min drive - 11.7 miles
  • Go Karts
    8 min drive - 2.7 miles
  • Paradise Adventure Park / Canopy Indio
    8 min drive - 3.6 miles
  • Cathedral of Our Lady of Guadalupe
    16 min drive - 2.7 miles

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR)
    17 min drive

Restaurants

  • El Zarape
    5 min drive
  • Birreria Tutu
    5 min drive
  • La Pizza House
    5 min drive
  • La Tienda Grande
    5 min drive
  • Fika cafétéria
    18 min walk

Similar properties

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The Hacienda at Krystal Grand Puerto Vallarta
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  • All inclusive
  • Spa
  • Restaurant
7.8 out of 10, Good, 1,000 reviews
The Hacienda at Krystal Grand Puerto Vallarta
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps

Parking and transportation

  • Covered valet parking on site (MXN 55 per night; includes in/out privileges)

Food and drink

  • 2 bars/lounges
  • 4 restaurants
  • A beach bar
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Fogo
  • Il Formaggio
  • Le Délice
  • O' West
  • Sea Fire

Things to do

  • 24-hour gym
  • 4 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Children's pool
  • Free beach club
  • Free children's club
  • Full-service spa
  • Indoor pool
  • Playground
  • Shopping

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Art supplies
  • Beach toys
  • Children's books
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • High chair
  • In-room babysitting (surcharge)
  • Indoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 7 meeting rooms
  • Business center
  • Computer station
  • Conference center (11,141 square feet of space)
  • Coworking space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On the beach

Full-service spa

  • 5 treatment rooms
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (40 inch wide door)
  • Handrails in stairways (40 inches high)
  • Lever door handles
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • Communal living room
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Children's slippers
  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch LED TV with premium cable channels

Food and drink

  • Chef service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Electrical adapters
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Window screens

Policies

Check-in

Check-in time starts at 4:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Covered valet parking fee: MXN 55 per night (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Pool access available from 7:00 AM to 9:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa

Frequently asked questions

Does Krystal Grand Puerto Vallarta All Inclusive have a pool?

Yes, this property has an indoor pool, 4 outdoor pools, and a children's pool. Pool access is from 7:00 AM–9:00 PM.

Is Krystal Grand Puerto Vallarta All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Valet parking is available for MXN 55 per night.

What time is check-in at Krystal Grand Puerto Vallarta All Inclusive?

Check-in begins at 4:00 PM.

What time is check-out at Krystal Grand Puerto Vallarta All Inclusive?

Check-out is at 11:00 AM.

Are there all-inclusive benefits at Krystal Grand Puerto Vallarta All Inclusive?

Yes, the property is all-inclusive.

Where is Krystal Grand Puerto Vallarta All Inclusive located?

Nestled on the beach, this Puerto Vallarta hotel is within 2 mi (3 km) of Cathedral of Our Lady of Guadalupe, Campo de Golf Ixtapa, and Paradise Adventure Park / Canopy Indio. Vista Vallarta Club de Golf and El Salado Estuary State Park are also within 3 mi (5 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Krystal Grand Puerto Vallarta All Inclusive Reviews

7.8

Good

8.0

Cleanliness

7.8

Amenities

8.4

Staff & service

7.4

Property conditions & facilities
Rating 10 - Excellent. 254 out of 594 reviews
Rating 8 - Good. 134 out of 594 reviews
Rating 6 - Okay. 98 out of 594 reviews
Rating 4 - Poor. 65 out of 594 reviews
Rating 2 - Terrible. 43 out of 594 reviews

Reviews

Verified review

8/10 Good

Neidelin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was good. The rooms were clean, the staff was friendly, and the location was convenient. I had a comfortable stay and would recommend it to others.
Stayed 2 nights in May 2026
Verified review

8/10 Good

Gail

Liked: Cleanliness, amenities
Staff were very attentive and helpfull
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Colleen

Liked: Cleanliness, amenities, property conditions & facilities
This resort is fabulous. The staff and top notch and so friendly and helpful. The resort is clean and well maintained. Food is great with quite a bit of variety. Definitely recommend.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Susan

Great staff. Great food. Clean room.
Stayed 6 nights in Jan 2026
Verified review

10/10 Excellent

Evet

Liked: Cleanliness, amenities, property conditions & facilities
Staff was very efficient, room was very clean. Dinner and show on the beach was wonderful!
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Joselyn

Liked: Amenities
Our room was amazing as we had our own private pool. The staff are excellent and so darn nice. There was some cartel violence during our stay, and the very limited staff that worked around the clock ROCKED even through their fears, lavk of sleep, and not being able to leave to go home to their families. Is it an older hotel?Yes, are they renovating and doing upgrades?Yes, but despite all that, we are most definitely coming back year after year. This is our place.
Stayed 14 nights in Feb 2026
Verified review

8/10 Good

Linda

Liked: Cleanliness, amenities, property conditions & facilities
The staff were all amazing. Especially Daniel in Entertainment went out of his way to make us comfortable. The location is great and the pool area is lovely. I would rate it a 3.5 out of 5 and very affordable.
Stayed 10 nights in Nov 2025
Verified review

10/10 Excellent

Jocelyn

Liked: Cleanliness, amenities, property conditions & facilities
Staff was so friendly and helpful
Stayed 2 nights in Jun 2025
Verified review

10/10 Excellent

Shelby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are from Canada, and the pool/beach activities fella, Danny, was awesome. He was great with my kids, and even gave them keychains the morning we left. We enjoyed our stay, the food was a amazing and such a variety of options. The staff are friendly, and spoke well English even for our kids to visit with. The bartenders were great and there was always staff cleaning and tidying up all areas of the resort.
Stayed 7 nights in Nov 2025
Verified review

10/10 Excellent

Mirza Mohammad

Liked: Cleanliness, staff & service, property conditions & facilities
I don’t typically leave reviews, but this resort deserves it. The ocean views were stunning, the food was excellent, and the service throughout the resort was outstanding. The rooms, pools, and dining options were all exceptional. It’s also a wonderful place for families—our kids especially enjoyed the gaming station. Highly recommended for anyone looking for a memorable vacation Drinks were amazing.
Stayed 4 nights in Oct 2025
Verified review

10/10 Excellent

Ievgen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel, staff very friendly. Touch up renovation would be great, but for the price - it’s a great option.
Stayed 7 nights in Feb 2025
Verified review

6/10 Okay

Haninder

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Check in experience was not great, room offer was leaking and after waiting 1.5 hr finally got a room. Construction going on site, service was great and staff was helpful
Stayed 6 nights in Dec 2025
Verified review

10/10 Excellent

Ruben

Liked: Cleanliness, amenities, property conditions & facilities
La Hacienda was a great place to enjoy our trip. Quietness is the word to better describe it. The staff were amazing and always very friendly and helpful with us.
Stayed 4 nights in Jun 2025
Verified review

10/10 Excellent

Mitra

Liked: Cleanliness, staff & service, property conditions & facilities
Still excellent best location
Stayed 7 nights in Apr 2025
Verified review

10/10 Excellent

Dony

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean resort. Beach is right at the backyard. Friendly employees.
Stayed 6 nights in Mar 2025
Verified review

8/10 Good

James

Liked: Cleanliness, amenities, property conditions & facilities
We stayed at Krystal Grand PV, when we booked we up graded to partial ocean view and when we got there we didn’t really care for the room so we were moved the next day to a full ocean view ( it was unbelievable view of watching ships coming and going) and another advantage of booking partial ocean view is we were able to go over to the adult only area and it was fantastic and no kids. So over all we were very happy.
Stayed 12 nights in Nov 2025
Verified review

6/10 Okay

Lisa

Liked: Cleanliness, amenities
The staff is friendly. The food is plentiful. The pools are very nice and location great. However, we booked a partial ocean view and were given a room on the 7th floor. Looking out our sliding door, we were eye level with about 30 constructions guys building the new hotel next to us. We could barely see any ocean over all the metal rods and other construction materials. On top of that the 8th floor is being renovated so we woke up to furniture being drug across the floor above us. I think the 7th floor should not be occupied, and certainly rooms on the side facing the construction should not be advertised as having any kind of desire view.
View from our room
Beautiful pool
Stayed 1 night in Dec 2025
Verified review

6/10 Okay

Stephanie

Disliked: Cleanliness
The room felt outdated and did not appear as clean as expected. Upon arrival, there were no towels in the room, and we had to request them twice. The floors felt sticky, the sink had noticeable stains, and the toilet required two to three flushes each time. During our stay, one of the elevators was out of service, which led to long wait times. There was also significant construction happening, including in the lobby and a new building next door, which was disruptive. The food was average, and unfortunately the ice cream machine at the café was not working. The highlight of our stay was the shows, pool, views and staff. Everyone we interacted with was very friendly and welcoming.
Stayed 7 nights in Jan 2026
Verified review

4/10 Poor

George

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff was friendly and attentive with the exception of when the beach was rented to cruise ships docked for their passengers. Condition of the resort was poor and cleaned only with water - no cleaning agents. This included the reusable cups used by the bars for cocktails.
Stayed 5 nights in Feb 2025
Verified review

10/10 Excellent

Marco

Liked: Cleanliness, amenities, property conditions & facilities
We had a wonderful stay at Krystal Grand Puerto Vallarta All Inclusive this past weekend. We stayed for two nights with my wife and our one-year-old son, and it was an amazing experience from start to finish. Hugo at the front desk explained everything clearly and made check-in smooth. Ulises at concierge was very helpful with restaurant reservations, and the private cabana we booked near the pool was perfect for our family. The buffet food for breakfast, lunch, and dinner was excellent—my wife was nervous since it was her first time at an all-inclusive, but the food was great and we had no issues at all. The pool area was clean, the beach was easily accessible from the back of the hotel, and overall the atmosphere was relaxing and family-friendly. While a few staff members weren’t very friendly, others—like Emma and Fernando in the buffet—greeted us with big smiles and truly made us feel welcome. We loved our stay, made beautiful family memories, and will definitely return. Highly recommended for families—we’ll be telling our friends and relatives about this place! ******************************************************************* Tuvimos una excelente estancia en Krystal Grand Puerto Vallarta All Inclusive este fin de semana. Nos quedamos dos noches con mi esposa y nuestro hijo de un año, y la experiencia fue maravillosa de principio a fin.
Stayed 2 nights in Jan 2026
Verified review

6/10 Okay

Ila

Liked: Staff & service
I enjoyed that the resort is right on the beach, which allowed us to take long walks and enjoy hearing the waves. I didnt like that the rule of not reserving lounge chairs was not enforced at all so unless you reserved a longer with your towel or book at 7;00am there was absolutely no place to sit. I saw some guest putting personal items on loungers in multiple areas to use at different times during the day, which is very selfish behavior and should not be tolerated by resort staff.
Stayed 6 nights in Mar 2025
Verified review

8/10 Good

Heriberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice Stay For a 4 Day Trip

Nice place to stay in! It wasn’t too crowded when we stayed in the month of May. You have access to Krystal Grand and Hacienda which is a nice plus as Krystal Grand is more family friendly and Hacienda is for adults and more quieter. The food was not bad but could improve. You also have to make a reservation for the restaurants for the dinner option but if you don’t make it on time you are out of luck. We managed to get one on our last night only after talking to reception. You also have to pay a fee for room service. The staff were very friendly and always helpful. No complaints on that. Overall it was a very nice experience.
View from Sushi Bar.
Sangria and Piña Colada.
Ceviche, good.
Aguachile, good.
Stayed 3 nights in May 2025
Verified review

8/10 Good

Deronshau

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great! The food on the buffet was pretty decent but the Paella at the buffet was wonderful.The Italian restaurant ( must have a reservation) was wonderful, with good vibes, and the food was amazing! We didn’t have a chance to try the Mexican restaurant or the French restaurant, so maybe next time. The only thing I would make people aware of is that the room we were staying in the bathroom does not have a door separating it from the rest of the space. There are frosted glass doors to the shower and toilet for privacy but not a door to enclose the whole bathroom. The staff cleaned the pool every day and they refilled the mini fridge every day. The bar and lounge area are nice as well. They call you a taxi or uber for you if needed. The staff was very friendly and helpful so do not hesitate to ask for assistance or their advice.
Stayed 4 nights in Oct 2025
Verified review

6/10 Okay

Kimberly

Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
The customer service in the buffet restaurant was excellent and the seafood they served at Jalavera restaurant was delicious. That's really the only thing nice about this property. What I don't like is the room I stayed at, it smells musty, earthy and damp. I know, there's mold in my room. It rained during my stay and it flooded the inside of the room where the door of the balcony area. Part of my blanket got soaked and was wet and I called front desk for a new one, but no one came to replace it, so that night I slept without a blanket. The pictures here on expedia is very different from the what the actual room looks like so beware.
Stayed 2 nights in Jun 2025
Verified review

6/10 Okay

Darryl

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
On the positive side, the beach at this property is excellent! Some less positive things were only two ala carte restaurants open per day and food was poor. Always short on beach towels and towels for the rooms. Not enough poolside and beach loungers to go around. The lack of inventory at this resort made it feel like it was going to shut down soon and they were trying to get by with as little as possible. Rooms need updating as well. The staff for the most part were excellent. Other than one manager that was quite rude from the Hacienda side. Overall, we still had a good vacation, but the property and inventory really need to improve.
Stayed 10 nights in Jan 2025