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Hotel El Reloj

Property class: 2

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Photo gallery for Hotel El Reloj

An outdoor seating area with wicker furniture and hanging plants, overlooking a body of water. - Hotel El Reloj (Puerto Plata)
A spa bath surrounded by rose petals and candles, with a stone wall and a wooden bench in the foreground. - Hotel El Reloj (Puerto Plata)
A modern bedroom with a tufted headboard, a bed with red and white bedding, and a blue ambient light. - Hotel El Reloj (Puerto Plata)
A woman in a floral dress walking down a hallway with blue doors and a ceiling fan. - Hotel El Reloj (Puerto Plata)
Two people seated at a round table in a room with a cityscape painting on the wall, a window, and a ceiling light fixture. - Hotel El Reloj (Puerto Plata)
Located close to Malecón De Puerto Plata, Hotel El Reloj provides a free daily manager's reception, dry cleaning/laundry services, and conference space. Guests can connect to free in-room WiFi.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Business services
  • Bar
  • Laundry

Room options

View all photos for Comfort Room, 1 Twin Bed

A hotel room with a tufted headboard, a bed with blue and white bedding, a bedside table, an air conditioning unit, and a ceiling fan.

Comfort Room, 1 Twin Bed

  • Sleeps 2
  • 1 Twin Bed
  • Free WiFi

View all photos for Comfort Room, 1 Twin Bed

A neatly made bed with a red and white bedspread, a brown upholstered headboard, and a white air conditioning unit mounted on the wall.

Comfort Room, 1 Twin Bed

8.2 out of 10
Very good
(15 reviews)
  • City view
  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed
  • Free WiFi

SINGLE COMFORT

  • Sleeps 1
  • Free WiFi

About the neighborhood

Located in Centro Histórico, a neighborhood in Puerto Plata, Hotel El Reloj is near the airport and on the beach. The area's natural beauty can be seen at Cofresi Beach and Playa Dorada. Independence Park and Lorilar Ranch are also worth visiting. Visit our Puerto Plata travel guide
Map
76 C. 12 de Julio, Puerto Plata, Puerto Plata, 57000

What's nearby

  • A tree by the ocean with waves crashing in the background.
    Malecón De Puerto Plata
    1 min walk - 0.1 miles
  • A cannon on a brick platform overlooking the sea.
    Fort San Felipe
    10 min walk - 0.6 miles
  • U.S. Consular Agency in Puerto Plata
    1 min walk - 0.1 miles
  • Amber Museum
    4 min walk - 0.3 miles
  • St. Philip the Apostle Cathedral
    4 min walk - 0.3 miles

Getting around

  • Gregorio Luperon Intl. Airport (POP)
    32 min drive

Restaurants

  • The Boat Bar
    12 min walk
  • The Blue Parrot
    3 min drive
  • Zona Acapella
    2 min drive
  • La Locanda
    3 min drive
  • Skina Bar & Restaurant
    3 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Free daily manager's reception

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 183 square feet of conference space
  • Meeting room

Outdoors

  • On the beach

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible registration desk

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Heated floor
  • Individual decor

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 20.0 per night

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cash deposit: USD 30 per person, per day

We have included all charges provided to us by the property.

Optional extras

  • Rollaway bed fee: USD 20.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property only accepts cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Property Registration Number 76

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property

Frequently asked questions

Is Hotel El Reloj pet-friendly?

No, pets are not allowed at this property.

How much is parking?

This hotel doesn't offer parking.

What time is check-in at Hotel El Reloj?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Hotel El Reloj?

Check-out is at noon.

Where is Hotel El Reloj located?

Located in Centro Histórico, this hotel is within a 5-minute walk of U.S. Consular Agency in Puerto Plata and Malecón De Puerto Plata. Amber Museum and St. Philip the Apostle Cathedral are also within 5 minutes.

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Reviews

Hotel El Reloj Reviews

8.2

Very Good

8.8

Cleanliness

8.0

Amenities

8.8

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 56 out of 123 reviews
Rating 8 - Good. 39 out of 123 reviews
Rating 6 - Okay. 10 out of 123 reviews
Rating 4 - Poor. 9 out of 123 reviews
Rating 2 - Terrible. 9 out of 123 reviews

Reviews

Verified review

10/10 Excellent

Bob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and clean rooms.
Stayed 3 nights in Mar 2026
Verified review

8/10 Good

Tito

Liked: Cleanliness, amenities, property conditions & facilities
The staff member who checked us in/out was helpful and the process was easy.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was perfect, very walkable around the tourist district.
Stayed 2 nights in Mar 2025
Verified review

10/10 Excellent

brandon

Liked: Cleanliness, amenities, property conditions & facilities
Great place , wonderful staff good location . 1 block from the malacon.
Stayed 2 nights in Dec 2025
Verified review

8/10 Good

Russell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great bang for your buck, excellent location and the hotel has a cool rooftop bar/lounge area
Stayed 1 night in Apr 2025
Verified review

10/10 Excellent

Myrna H

Liked: Cleanliness, amenities, property conditions & facilities
The terrace is the best part of this hotel, not ment for long stays. But the rooms are clean staff is great and location is very convenient close to every. Also restaurant across the street has excellent food, all in all great 7days.
Stayed 7 nights in Dec 2025
Verified review

8/10 Good

Russell

Liked: Cleanliness, amenities, property conditions & facilities
Good bang for your buck, great location and helpful and friendly staff
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

brandon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When I am I. Puerta Plata, I stay here, nice , clean professional place.
Stayed 1 night in May 2025
Verified review

8/10 Good

russell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great bang for your buck, good location convenient for walking around and shopping
Stayed 1 night in Mar 2025
Verified review

10/10 Excellent

Bob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awesome!!

Great staff and always helpful!!!
Stayed 3 nights in Jul 2025
Verified review

8/10 Good

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location malecon , ocean, old church, town square. Nice clean room nice staff
Stayed 1 night in Sep 2024
Verified review

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice

The Hotel and staff are great!!!
Stayed 5 nights in Feb 2024
Verified review

8/10 Good

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, clean nice little room, good ac, great price, nice staff, the malacon, the square
Stayed 1 night in Sep 2024
Verified review

8/10 Good

Mario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area is very convenient, close to many tourist attractions. The only problem was the room very small and the mattress was so uncomfortable otherwise everything was great.
Verified review

10/10 Excellent

Evangjelia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a very good spot, close to the historic center, the room is decent , clean, hot water which works, wifi, they have water in the lobby and coffee if you need. The staff is the best always friendly and atentive,specially Markus, but all of them are great.I booked for 3 nights originally which I was going to stay but the next day i hear constructions, so had to leave one day earlier and the hotel refunded my last night. Really appreciate what they did. It is a greta place. Would come again. When constructions are over . But is a great spot!
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Perry

Liked: Cleanliness, staff & service, property conditions & facilities

Overnight

Lovely little boutique hotel. Very clean. Great service. The rooms were small but comfortable. I will stay again.
Stayed 1 night in Apr 2025
Verified review

8/10 Good

Doug

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is on a busy street. Half of the building is being renovated. There is some construction noise from around 8am. And there was noise from dogs barking during the night sometimes.The hotel location is close to the centro area, but nowhere close to a nice beach. The beach in Puerto Plata is an embarassment to the city and the country. Full of garbage.The staff were all very nice. the price per night is very reasonable.
Stayed 8 nights in Feb 2026
Verified review

8/10 Good

Kachollom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was ok for a one night stay. Just to sleep and take a shower. Very close to the port. Staff was very friendly and ready to help. Not a place to stay for vacation.
Stayed 1 night in Dec 2023
Verified review

8/10 Good

nutmeg

Liked: Staff & service, property conditions & facilities
Place is very small but clean. Room was so small that you couldn't fully open the bathroom door and our light in the bathroom did not work at all and there are no windows so it was very dark in there. The place and staff were good for maybe a 2 night stay but lacked space. Staff were very pleasant. I would stay there again if I had a stop over but not for more than 2 or 3 nights.
Stayed 1 night in Apr 2025
Verified review

6/10 Okay

Barry

Liked: Cleanliness, property conditions & facilities, room comfort
Clean room. Very small
Stayed 1 night in Aug 2023
Verified review

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A generally all round good find in the town centre with everything walkable to the Málecon it's cafes & restaurants & also a supermarket. Equally to the centre of the San Felipe district for coffee,shops and the central square. The hotel itself is billed as a 2* but is better than that. It is clean & secure with a 24 hour reception & a small car park attached. It has lovely rooftop terrace with a bar open from 6pm local time with amazing views over Puerto Plata & accesible from the 2nd floor by another staircase. Well worth a stay for budget travellers & great value for money. The Bus station(Metro Tranaportes) is around 600 metres away walking time of 10 minutes but uphill on the way there. Puerto Plata itself is safe,very pretty old town. For travel options out there are taxi & motoconchos(motorbike taxis who you can spot as they wear orange gillets. The north of the country is clean,green & beautiful. Finally tours of local rum factory (Brugal) are available
Stayed 2 nights in Jan 2025
Verified review

8/10 Good

Russell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good bang for your buck
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Anicia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What i like about this place was that it was near the beach
Stayed 2 nights in May 2025
Verified review

2/10 Terrible

Luis

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Small rooms besides 1 or 2. Hallway is so small. Room walls are paper thin and you can hear everything. They scam you there. Hotel looks like a Chinatown corner store. Half of the pictures are fake.
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

brandon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This a great place, stay there right away, you will like it.
Stayed 1 night in Dec 2024