¿Hay alberca en Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort?

Sí, la propiedad cuenta con 2 albercas al aire libre.

¿Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort acepta mascotas?

No, la propiedad no acepta mascotas.

¿Cuánto cuesta el estacionamiento en Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort?

El estacionamiento y valet parking son gratuitos en esta propiedad.

¿A qué hora es el check-in en Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort?

Inicio de check-in: 15:00. Fin de check-in: cualquier hora del día.

¿A qué hora es el check-out en Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort?

El check-out es a las 12:00. Es posible hacer el check-out después de la hora establecida por un cargo (sujeto a disponibilidad).

¿Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort cuenta con servicios todo incluido?

Sí, la propiedad es todo incluido. Todos los alimentos y bebidas están incluidos, y también actividades como tenis y clases de cocina, entre otras.

¿Dónde se encuentra Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort?

En la playa, esta propiedad de Puerto Morelos queda a 15 kilómetros (9 mi) de Playa Puerto Morelos, Parque Nacional Costa Occidental de Isla Mujeres, Punta Cancún y Punta Nizuc y Plaza Central de Puerto Morelos. Playa Ojo de Agua y Club de golf Moon Palace también se encuentran a 15 km (9 mi).

10/10 Excelente

Lorenza Lissarrague

1 nov. 2025

Le gustó: Limpieza y condiciones de la propiedad

Es un hotel increíble con habitaciones súper bonitas y grandes, la comida y la atención maravillosas .

Se hospedó 5 noches en octubre de 2025

10/10 Excelente

VICTOR

Viaje de negocios, Viaje en pareja

8 sept. 2025

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad

El servicio y los alimentos

Se hospedó 4 noches en septiembre de 2025

8/10 Bueno

Ivana Necas

6 sept. 2025

Le gustó: Limpieza, servicio y personal, servicios

El olor a sargazo es terrible

Se hospedó 1 noche en septiembre de 2025

2/10 Terrible

Italo

29 ago. 2025

Se hospedó 1 noche en agosto de 2025

10/10 Excelente

Nicolas

18 ago. 2025

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

De maravilla!

Se hospedó 7 noches en agosto de 2025

10/10 Excelente

Francisco Javier Castillo

Viaje en pareja

3 ago. 2025

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad

Excelente propiedad, servicio de primera, agradecemos a todos: Rolfi, Mauricio, José, Bryan, Fernando (el que habla “así”), Isaí, Jorge, Catherine, David, el Chef Francisco, todo el personal de la Joya, de recepción, camaristas y room service… de las mejores experiencias en hospitalidad… un lugar para descansar y relajarse. El único inconveniente es que había mucho sargazo y generaba un olor no muy agradable.

Se hospedó 4 noches en julio de 2025

10/10 Excelente

Sam

Viaje en pareja

25 nov. 2025

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad

The customer service for this hotel was more than perfect. They took every opportunity to make sure our honeymoon stay was perfect and memorable. The food is amazing and the vibes of the hotel was perfect for a relaxing honeymoon. Ricardo and his coffee art and making was amazing and delightful to start the day with. Mario and Enrique were excellent in signing us up for activities and attending to our needs during our stay. Would definitely recommend staying at this hotel in the future.

Se hospedó 8 noches en noviembre de 2025

10/10 Excelente

Jennifer

Viaje en pareja

22 nov. 2025

Le gustó: Limpieza y condiciones de la propiedad

Staff provided excellent service. They were incredibly attentive and helpful. The room was very spacious - huge - and well-appointed. The beds were comfortable, and the bathroom was stocked with any supply you could need. Towels were thick and nice. We had a cozy loveseat on our balcony perfect for stargazing and listening to the ocean. The food was delicious with good portions, and the service at the restaurants was attentive and friendly. All the staff was great and easy to communicate with. Most remarkable was Cristian at the front desk, who went above and beyond to resolve a transportation issue for us (unrelated to the hotel). We liked the location, which has a private feel. Only downside is the beach was impacted by sargassum, like many in the area, so is not ideal for those looking to focus on beach time. Loved our stay and would highly recommend!

Se hospedó 3 noches en noviembre de 2025

8/10 Bueno

Lisa

Viaje en pareja

21 nov. 2025

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad

Just a 25-minute drive from Cancun Airport, this tranquil resort offers the perfect escape to relax and recharge. Our room boasted a private plunge pool, and at night, the soothing sound of waves lulled us to sleep. As an all-inclusive haven, it served up exquisite made-to-order gourmet dishes, and the food and drinks were simply exceptional. Although sargassum kept us from enjoying the beach, the resort’s abundant poolside beds meant we could relax in the sun anytime. I loved that they offered free activities like painting, cooking classes, and wine tasting, adding fun to every day. From the moment we arrived, the staff’s attentive service made us feel truly cared for, especially the personalized butler service that elevated our experience. Celebrating my birthday was made extra special when the restaurant manager and chef collaborated to prepare a fantastic meal and a birthday cake. Every staff member greeted us with genuine respect, and General Manager Cesar went above and beyond to make us feel like royalty. Be on the lookout—you might spot a curious coati or iguana wandering the property! Overall, this stay was one of my best experiences, and I can’t wait to return.

Se hospedó 5 noches en noviembre de 2025

10/10 Excelente

Frans J van

20 nov. 2025

Le gustó: Limpieza, servicios, condiciones de la propiedad

Amazing staff, amenities, and food. Would 100% stay again.

Se hospedó 7 noches en noviembre de 2025

10/10 Excelente

jamal

Viaje en pareja

17 nov. 2025

Le gustó: Limpieza, servicios, condiciones de la propiedad

Incredible Babymoon with amazing service & a beautiful resort My wife and I stayed at Paraiso de la Bonita for our babymoon and had an amazing experience. The staff and management went above and beyond from the moment we arrived, even getting Heineken Zero for my pregnant wife so she could enjoy a non-alcoholic beer. Service throughout the resort was warm, attentive, and genuinely caring. The food was excellent, especially dinner and the breakfast spread was the best we’ve seen at an all-inclusive, with fresh juices, pastries, a full menu, and breakfast tacos made right in the dining room. The bartenders were fun and creative (big shout-out to Luis), and Raul in the restaurant made every dinner feel special. They also remembered my wife’s uncommon allergies by day three and always double-checked her meals. Our plunge pool suite was beautiful, peaceful, and spotless, with a spa-like rain shower and a private pool big enough for both of us to relax comfortably. Room service was great, and a couple of days we didn’t even want to leave the suite. Like most of Cancun in the fall, the beach has seaweed, but the resort is designed so well that from the pool and rooms you only see the turquoise water. While the saltwater pool was under construction, everything else more than made up for it. If you want a quiet, adults-only, upscale all-inclusive with fantastic service, great food, and beautiful suites, this is the place. We will absolutely be back.

Se hospedó 7 noches en octubre de 2025

10/10 Excelente

Zulaikah

Viaje en pareja

12 nov. 2025

Le gustó: Limpieza, servicios, condiciones de la propiedad

My vacation was a 10/10, from start to finish. Starting with the service, the staff members, the beauty and cleanliness of the resort and rooms. Service: we were met with the most wonderful staff members. Cesar, the general manager took the time to see us and message us on multiple occasions throughout our stay to ensure everything was okay and our expectations were being met. - they exceeded our expectations. Brandon and Luis at the front desk were amazing and helpfully. Our butler service by Enrique, Alex, and Mario were absolutely pleasant. Anything we needed, they were available at our fingertips. Ivan, the manager of one of the restaurants on site was also so delightful and also took the time to make sure our needs were being met. Ricardo, Luis, Jonathan, were also some of the staff members that made our stay so memorable. There were so much other staff members that made it memorable that I was unable to catch the names of but every one we came across was amazing. This was truly a luxurious experience and the resort, the massage, the restaurants were all so amazing, we enjoyed the food at the Joya Restaurant the most but all the restaurants plus the piano bar were exceptional. The pool side bar was also amazing! Honestly I could go on and on about how great this place was. I honestly cannot wait to go back!

Se hospedó 5 noches en noviembre de 2025

10/10 Excelente

Abby

11 nov. 2025

Se hospedó 3 noches en noviembre de 2025

10/10 Excelente

Kristen, Toronto

9 nov. 2025

Le gustó: Limpieza, servicios, condiciones de la propiedad

Everything was perfect! I will refer this place to all my friends. The staff was incredibly friendly and the food was amazing. Can’t wait to go back.

Se hospedó 5 noches en noviembre de 2025

10/10 Excelente

Nadija

Viaje en pareja

7 nov. 2025

Le gustó: Limpieza, servicios, condiciones de la propiedad

We had an absolutely wonderful stay. This resort is truly in a league with properties like Nizuc — not just in beauty, but in the entire guest experience. From the moment we arrived, we were greeted with warmth and genuine hospitality. The staff here is exceptional: incredibly kind, attentive, and thoughtful. Every interaction felt personal and sincere, and we never once felt like just another guest. The property itself is stunning — beautifully maintained, peaceful, and designed for true relaxation. The atmosphere is luxurious yet understated, with an emphasis on comfort and calm. Our room was immaculate and elegant, with those little details that make you feel truly cared for. The food and drinks were excellent, with plenty of variety and very high quality. We especially appreciated how the staff remembered our preferences and always went above and beyond. This is the type of resort where you can exhale — where you feel taken care of, respected, and welcomed. If you’re looking for a place that blends luxury with soul, this is it. We will absolutely be returning.

Se hospedó 5 noches en octubre de 2025

10/10 Excelente

Jonathan

Viaje en pareja

7 nov. 2025

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad

My wife and I stayed at Paraiso de la Bonita for our anniversary, and it couldn’t have been more perfect. From the moment we arrived, the staff made us feel incredibly welcome. We were greeted by Eduardo and Brandon with a refreshing drink and a quick tour before meeting Pamela, the concierge, who helped us plan activities for our stay. Khaled, the bellhop, drove us to our suite in the resort’s “Rolls Royce” golf cart, and Enrique, our butler, created a chat to handle any requests. Our original room happened to be near a renovation area and in need of a refresh on amenities, but before we even mentioned it, both Khaled and Enrique notified management and promptly arranged for us to be moved to a new suite. Their attentiveness set the tone for the exceptional service we experienced all weekend. The property is stunning, with beautiful grounds, ocean views, and a calm, luxurious atmosphere. We spent most of our time relaxing by the pool with great service and enjoyed a beach day arranged by Enrique. Our suite was spotless and romantic, featuring a rainfall shower, soaking tub, and private plunge pool. Every meal was exceptional beautifully presented and delicious. Roger and David were wonderful servers, and Raul, the manager at Ku'Hul, surprised us with a special table and sparkling wine for our anniversary dinner. The attention to detail and genuine warmth of the staff made our stay unforgettable. Highly recommend Paraiso de la Bonita for a relaxing, romantic escape!

Se hospedó 4 noches en octubre de 2025

10/10 Excelente

Kaila

Viaje en pareja, Viaje familiar

26 oct. 2025

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad

The staff really made us feel like family and went out of their way to make sure that our stay was amazing! The food was the best food I've ever had at an all inclusive! No buffet and everything à la carte. The property is beautiful and tranquil and there is a lot of beautiful wildlife around that made you feel even more immersed in nature. The room was huge and beautiful and there was a wonderful ocean view. The only room for improvement is in the road leading to the hotel that had a lot of pot holes. However, even with that I am counting down the days to when I can go again! Amazing experience truly!

Se hospedó 4 noches en octubre de 2025

10/10 Excelente

Maningbe

Viaje en grupo

25 oct. 2025

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad

Customer service from the staff was a 10/10 we felt like VIP the entire stay!

Se hospedó 4 noches en octubre de 2025

10/10 Excelente

Charlene White

Viaje en pareja

19 oct. 2025

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad

Overall the hotel is stunning and clean. We had our own plunge pool with a beautiful view. Most all of the staff was wonderful and kind . We only had issue with 2 people being less than inviting and kind but the others made up for it . My only issue is at night the smell is terrible . I think they should use some sort of air fresheners or something in the rooms to help with this especially at night . I think it’s an ocean nightly issue . I was also bummed that some nights they forgot our nightly dessert with the cute historic note . We only used room service food delivery once they forgot our forks and they didn’t bring them for 35 min when we called and asked for them so we just ate with our hands . The food at all 3 restaurants is amazing ! I would recommend this hotel and I would definitely return in spite of the couple issues .

Se hospedó 5 noches en octubre de 2025

10/10 Excelente

Christopher

19 oct. 2025

Se hospedó 5 noches en octubre de 2025

10/10 Excelente

Micah

Viaje en grupo

14 oct. 2025

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad

I really loved this property. The staff are so kind and attentive. I was so sad to leave. I really enjoyed that every night they delivered a "dessert of the day" to my suite! Such a lovely touch. I will return to stay again. thank you and your lovely staff for taking such good care of me! I still think about that gorgeous bathroom in my suite!!

Se hospedó 4 noches en agosto de 2025

10/10 Excelente

Ana

Viaje en grupo

11 oct. 2025

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad

I stayed 4 nights and 5 days at this resort to celebrate my best friend’s birthday, and it was amazing! Service was truly 10/10 everyone was exceptional, friendly, and welcoming. I booked our trip in August for our October stay and reached out to see if they offered personalized room decorations. Pamela, the Chief Concierge, was incredible — quick to respond, detail-oriented, and made sure everything, including our airport pickup, went smoothly. Communication was seamless thanks to a 24-hour WhatsApp group chat the staff created, which made booking our massages (thank you Noel and Mellisa), meditation session with Mauricio, and pastry-making class so easy. We celebrated my bestie’s birthday at the Piano Bar with live piano music — such a lovely touch! The K’uhul restaurant was excellent, the French toast is a must-try! I also enjoyed the late-night room service and dining at Joia. It rained on and off, but I was so impressed with how efficiently the team kept everything spotless and dry. The spa was under renovation, but services were still available. Our room was spacious, clean, and had a plunge pool, though we mostly enjoyed the stunning main pool. Don’t be discouraged by the bumpy road in, it’s being fixed and the resort is gorgeous! Special thanks to Pamela, Rene, Ivan, Mauricio, Daniel, and Alejandro for making our stay unforgettable. I rarely visit the same place twice, but I’m already planning to return for my birthday in January!

Se hospedó 4 noches en octubre de 2025

10/10 Excelente

María

Viaje en pareja

10 oct. 2025

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad

This is a jewel in the middle of nowhere. My only complaint is the road to the property from the highway is very bad.

Se hospedó 3 noches en octubre de 2025

10/10 Excelente

Tania

8 oct. 2025

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad

My stay was phenomenal. From my arrival to my checkout, everyone was so attentive and kind. The entire experience was personalized, with almost all staff calling me by name when they saw me. Daniel, Rene, and Alejandro offered exceptional customer service, ensuring I had everything I needed during my stay. The culture at the resort was inviting, personable, positive, and calming. Staying at the resort felt like an authentic experience of Mexican culture. The people, food, and environment made my stay feel like I was with family. I dined at all restaurants on the property and the food was fresh and flavorful consistently, while the service was outstanding. Spa services and activities were plentiful and enjoyable, with something for different personality types. I was a solo traveler and felt safe on the property. Cesar, the GM, even took time to introduce himself and make himself accessible. I look forward to adding this destination as an annual solo getaway!

Se hospedó 2 noches en octubre de 2025

10/10 Excelente

Birte

Viaje familiar

28 sept. 2025

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad

Das Hotel hat alles gehalten, was es nach der Beschreibung versprochen hat. Insbesondere hat uns das sehr freundliche, qualifizierte und immer hilfsbereite Personal begeistert. Die Qualität der Speisen sowie Getränke ist sehr hoch.

Se hospedó 14 noches en agosto de 2025

Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort

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Chairman One bedroom Luxury Suite Ocean view Plunge pool Diamond Club

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Master Suite Ocean Front Plunge Pool King

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Presidential Suite Ocean Front Two Bedroom Plunge Pool Diamond Club

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Master Presidential Suite Ocean Front Plunge Pool Two bedroom

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Master Suite Ocean Front Two Queen

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Master Suite Ocean Front Plunge Pool Two Queen

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Master Suite Ocean Front Two bedroom Diamond Club

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Luxury Suite Ocean Front King Diamond Club

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Master Luxury Suite Ocean Front Plunge Pool & outdoor shower Diamond Club

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Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort

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