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Secrets Riviera Cancún All Preferred - Adults Only - All inclusive

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A bar area with a long counter, multiple chairs, and hanging lights. - Secrets Riviera Cancún All Preferred - Adults Only - All inclusive (Puerto Morelos)
Property video
An aerial view of a resort with multiple buildings, a beach, and a large body of water. - Secrets Riviera Cancún All Preferred - Adults Only - All inclusive (Puerto Morelos)
A balcony with a view of the ocean, a wicker chair, a small table with a vase and a drink, and a lounge chair. - Secrets Riviera Cancún All Preferred - Adults Only - All inclusive (Puerto Morelos)
A beach with thatched umbrellas and lounge chairs. - Secrets Riviera Cancún All Preferred - Adults Only - All inclusive (Puerto Morelos)
Luxury
5.0 star property
8.8

Excellent

Seaside sanctuary in Puerto Morelos

Beautifully maintained pools look straight out of a dream, with daily entertainment including "spicy" exercise classes. The spa offers hydrotherapy, perfect after poolside wood-grilled pizzas. Evenings feature dining options from hibachi at Silk City to guacamole and tacos at Picante.

Popular amenities

  • On private beach

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Room options

View all photos for Preferred Club Junior Suite Tropical View King

A modern hotel room with a large bed, a desk, and a balcony with a view of palm trees.

Preferred Club Junior Suite Tropical View King

9.4 out of 10
Exceptional
(11 reviews)
  • Garden view
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean View King

A modern hotel room with a large bed, a desk, and a balcony with a view of palm trees.

Preferred Club Junior Suite Ocean View King

9.4 out of 10
Exceptional
(9 reviews)
  • Partial ocean view
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean View Double

A modern hotel room with a large bed, a desk, and a balcony with a view of palm trees.

Preferred Club Junior Suite Ocean View Double

  • Partial ocean view
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Preferred Club Junior Suite Swimout Tropical View King

A hotel room with a bed, a desk, a chair, a small table, and a view of a pool and palm trees.

Preferred Club Junior Suite Swimout Tropical View King

7.8 out of 10
Good
(8 reviews)
  • Partial ocean view
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Swimout Tropical View Double

A hotel room with a bed, a desk, a chair, a small table, and a view of a pool and palm trees.

Preferred Club Junior Suite Swimout Tropical View Double

8.0 out of 10
Very good
(1 review)
  • Partial sea view
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Preferred Club Junior Suite Ocean Front King

A modern hotel room with a large bed, a desk, and a balcony with a view of palm trees.

Preferred Club Junior Suite Ocean Front King

8.0 out of 10
Very good
(2 reviews)
  • Ocean view
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean Front Double

A modern hotel room with a large bed, a desk, and a balcony with a view of palm trees.

Preferred Club Junior Suite Ocean Front Double

  • Ocean view
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Preferred Club Junior Suite Swimout Ocean Front King

A modern hotel room with a large bed, a desk, and a balcony with a view of palm trees.

Preferred Club Junior Suite Swimout Ocean Front King

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Master Suite Ocean View King

A modern hotel room with a bed, sofa, bedside table, and a small table with glasses.

Preferred Club Master Suite Ocean View King

  • Ocean view
  • 100 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Swimout Ocean Front Double

A modern hotel room with a large bed, a desk, and a balcony with a view of palm trees.

Preferred Club Junior Suite Swimout Ocean Front Double

  • Ocean view
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Preferred Club Master Suite Swim Out Tropical View King

A poolside area with lounge chairs, a small table with a vase of flowers, and a view of the ocean.

Preferred Club Master Suite Swim Out Tropical View King

10.0 out of 10
Exceptional
(1 review)
  • Partial ocean view
  • 100 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Master Suite Ocean Front King

A modern living room with a sofa, armchair, and coffee table. There is a painting on the wall and a wooden cabinet.

Preferred Club Master Suite Ocean Front King

  • Ocean view
  • 100 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Master Suite Swim Out Ocean Front King

A modern hotel with a pool area, lounge chairs, and a two-story building.

Preferred Club Master Suite Swim Out Ocean Front King

  • Ocean view
  • 100 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Located in Puerto Morelos, Secrets Riviera Cancún All Preferred - Adults Only - All inclusive is on a private beach. Moon Palace Golf Club and Riviera Cancun Golf Resort are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Xoximilco. Snorkeling offers a great chance to get out on the surrounding water, or you can seek out an adventure with ecotours nearby. Visit our Puerto Morelos travel guide
View more Resorts in Puerto Morelos
Map
Carretera Cancun-Puerto Morelos KM 27.5, Mz. 41, Sm. 12, Puerto Morelos, QROO, 77580

What's nearby

  • Two people sitting on wooden benches under a thatched roof, overlooking a body of water.
    Arrecife de Puerto Morelos National Park
    3 min walk - 0.2 miles
  • A beach with a white lighthouse, a boat, and a seagull flying.
    Puerto Morelos Beach
    16 min drive - 6.8 miles
  • A carved stone sculpture on a sandy beach with boats in the background.
    Ojo de Agua Beach
    19 min drive - 8.9 miles
  • A sign with 'Puerto Morelos' and 'Turismo' written on it, surrounded by benches and palm trees.
    Puerto Morelos Town Square
    20 min drive - 9.2 miles
  • Petempich Bay
    3 min walk - 0.2 miles

Getting around

  • Cancun Intl. Airport (CUN)
    23 min drive

Restaurants

  • Preferred Club Bar
    1 min walk
  • La Tentazione Osteria
    7 min drive
  • La Parrilla
    7 min drive
  • Afthonia
    19 min drive
  • Miyako
    19 min drive

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  • Pool
  • Hot tub
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Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 65 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 22 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Optional extras

  • Pet fee: USD 65 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 011-007-000113/2025

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
Guests under 18 years old are not allowed in the swimming pool, fitness facility, or hot tub
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Secrets Riviera Cancún All Preferred - Adults Only - All inclusive have a pool?

Yes, this property has an outdoor pool.

Is Secrets Riviera Cancún All Preferred - Adults Only - All inclusive pet-friendly?

Yes, Secrets Riviera Cancún All Preferred - Adults Only - All inclusive allows dogs (limit 1 total) with a maximum weight of up to 22 lbs per pet. There's a fee of USD 65 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Self parking and valet parking are free at this property.

What time is check-in at Secrets Riviera Cancún All Preferred - Adults Only - All inclusive?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Secrets Riviera Cancún All Preferred - Adults Only - All inclusive?

Check-out is at noon.

Are there all-inclusive benefits at Secrets Riviera Cancún All Preferred - Adults Only - All inclusive?

Yes, the property is all-inclusive. Activities include windsurfing, snorkeling, kayaking, and more.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Secrets Riviera Cancún All Preferred - Adults Only - All inclusive Reviews

8.8

Excellent

9.4

Cleanliness

9.2

Amenities

9.4

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 344 out of 511 reviews
Rating 8 - Good. 88 out of 511 reviews
Rating 6 - Okay. 37 out of 511 reviews
Rating 4 - Poor. 19 out of 511 reviews
Rating 2 - Terrible. 23 out of 511 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet a place to go for relaxation
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel and amazing staff. We had an issue with room service and the customer service was amazing! It’s a beautiful hotel and definitely plan on coming back! I loved the access to breathless amenities.
Stayed 5 nights in Oct 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great rooms were awesome, staff was so helpful, food was good, the Italian restaurant was A+++
Stayed 6 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 4 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were incredible! Especially Carlos and Fausto.
Stayed 7 nights in Aug 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was really good, everything was clean food wasn’t the best and beach wasn’t as clear this time around in September
Stayed 4 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was clean, staff were great. Enjoyed everything about the resort except that the Secrets pool doesn’t have a bar, you need to wait for the servers
Stayed 5 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay here due mainly to the amazing staff! Huge shoutout to the pool staff. Luis, Edwin and Roger. Everyone was great and helpful at this resort. Food was very good. One thing I will say is that the beach is not good.
Stayed 7 nights in Sep 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Only complaints are when booking nothing was mentioned about the middle main pool being under renovations. When we were leaving they were beginning to fill it with water and the spa services are expensive with mediocre job. $165 for manicure FYI. Nothing special about the experience for that price. Besides those the staff is amazing
Stayed 9 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved the swim up room! Me and my husband were celebrating our honeymoon and had our room decorated. The dinner on the beach was well worth the money and the food was amazing! We also got catered to from our pool with drinks and food. Delicious.
Stayed 3 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was great staff were very welcoming and helpful, made my birthday very special. One thing I would mention and certain activities you have to book quick or it will be booked up the resort was beautiful and pools were warm
Stayed 3 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Secrets class resort with fantastic restaurants, service, and entertainment! Ocean was not swimmable. Breathless side was a bit much for me. I favor Secrets Maroma, personally.
Stayed 5 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room
Stayed 5 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay. The staff was very accommodating and helpful! We had the preferred club with a tropical view, the hot tub on the balcony was definitely a highlight of the room. The hydrotherapy water spa was amazing as well. The only downside was Mother Nature; a storm came days before our stay and caused a lot of seaweed to wash up on the resort
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean. Mostly quiet and serene. Beautiful view and the swim out pool was an amazing addition. With Secrets we also had access to the Breathless side which allowed for more of a party vibe if we wanted to. Definitely recommend for a romantic vacation!
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our experience with this resort was outstanding. The staff really made it memorable, with our concierge Daniel Rodriguez being amazing. We had an ocean front room with a separate bedroom, it was worth every penny of the splurge! The view, of course was amazing, but the staff again really made the experience. From the little extras to a special reservation for dinner and a romantic breakfast, Daniel treated us like royalty. I cannot recommend this resort enough, you will not regret it.
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, outstanding staff and service, great food
Stayed 2 nights in Jan 2026
Verified review

6/10 Okay

Liked: Cleanliness, amenities, property conditions & facilities
Clean Room, Some staff went above and beyond.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Great staff, clean!
Stayed 3 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had preferred club Ocean front. The room was fantastic. The food was AMAZING! Everyone worked was Fabulous!! We played volleyball, took water aerobics, a ceviche and Tequila class. Luis was THE BEST!!
Stayed 5 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff was very friendly and knowledgeable. Great views and lots to do!
Stayed 5 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my first time staying at this resort and I already want to come back. The food was so good everything other than the dessert selection was amazing! I wish i had more time to try all the restaurants. The property was so clean and well maintained, it seemed to be someone cleaning something the whole five days i was there. The staff were also so nice and helpful and I love how everyone spoke and asked if we needed anything. The drinks on the secrets side were better than the breathless side. Our room was also very clean and they took the time to organize the things we left out. We visited for our honeymoon and my birthday and we can’t wait to return.
Stayed 5 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this was our 2nd time to Secrets riviera and have booked for next March 2027 . Love the small secrets side very personal. Staff are fantastic. building 2 ocean view our favorite.
Great time with these guys!
our room view
Luis, is the best!
Stayed 8 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Secrets never disappoints. This is my 3rd time visiting a Secrets Resort & I am always raving about how above and beyond they go for their guest. I have never been to another country but Mexico because the hospitality just keeps on bringing me back. I’ve been to Secrets Akumal in Tulum in 2017 for my honeymoon, Secrets Playa Mujeres in 2021 for my husband birthday & now Secrets Riveria Cancun for my birthday. I’ll start with check-in… smooth check-in and we did arrive earlier than we had to wait but we were able to eat at Rosewater. We had access to the Breathless part of the resort and all of the other amenities it has including the restaurants, bars and pools. We had a preferred club swim-up suite & by far it was one of the best rooms ever. The shower was located in the middle of the room with two shower heads & all glass. I mean it set the mood… iykyk! lol housekeeping was top notch… not once did I had to call them to clean the room (tho we aren’t messy guest) but I love to have a fixed up bed… towels were always replenished and so was the mini bar. The swim-up room have waiters that come around to ask you about drinks & food. I want to give a shout out to Polo, Manuel & Mari!!! I mean… Que dios lo bendiga! Simpere atendivo! We also did the spa… front the front desk, to the staff & the masseuse Frida & Lenor… amazing ladies. Couple of other shouts to Elizabeth at Spoon & all the waiters that took their time getting to know us. Fernando, Jesus, Rodrigo, Ines!!
Stayed 6 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff was attentive at the restaurants and pool/bar !
Stayed 5 nights in Sep 2025