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Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive

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A resort with multiple buildings, a swimming pool, and a beach area. - Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive (Puerto Aventuras)
Creator video - submitted by Erika Gentille
A beach resort with a clear view of the ocean, a rocky shoreline, and a building with a red roof. - Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive (Puerto Aventuras)
A beachfront resort with overwater bungalows, a pool, and a clear blue sky. - Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive (Puerto Aventuras)
A bar area with a pool table, bar stools, and a view of the ocean. - Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive (Puerto Aventuras)
Luxury
4.5 star property
8.2

Very good

Property highlights

A free breakfast buffet, an adjacent golf course, and free water park access are just a few of the amenities provided at Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive. Indulge in hydrotherapy, aromatherapy, and a manicure/pedicure at Rock Spa, the onsite spa. At the 9 on-site restaurants, enjoy breakfast, lunch, dinner, light fare, and international cuisine. The gym offers yoga classes and fitness classes; other things to do include basketball, volleyball, and ziplining. In addition to a nightclub and a swim-up bar, guests can connect to free in-room WiFi.

Popular amenities

  • On private beach
  • Pool
  • Hot tub

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Deluxe Gold King

A modern hotel room with a large bed, a separate bathroom with a jacuzzi, and a view of the pool area through the glass door.

Deluxe Gold King

8.6 out of 10
Excellent
(7 reviews)
  • Garden view
  • 46 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Rock Suite Platinum

A hotel room with a large bed, a bench, a desk, and a view of the ocean through a sliding door.

Rock Suite Platinum

  • Ocean view
  • 45 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Rock Royalty Partial Ocean View King Bed

A modern hotel room with a large bed, a separate bathroom with a jacuzzi, and a view of the sea.

Rock Royalty Partial Ocean View King Bed

8.0 out of 10
Very good
(3 reviews)
  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Swim-up King Bed

A modern hotel room with a large bed, a separate bathroom with a jacuzzi, and a view of the pool area through the glass door.

Deluxe Swim-up King Bed

  • 46 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Sky Terrace (One Bedroom)

A hotel room with a large bed, a small table, two chairs, a nightstand, and a view of the ocean.

Deluxe Sky Terrace (One Bedroom)

7.2 out of 10
Good
(14 reviews)
  • 87 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Gold, two double beds

A hotel room with two beds, a large window, a bathtub, and a table with a magazine.

Deluxe Gold, two double beds

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Diamond King Bed

A modern hotel room with a large bed, a sitting area with a table, a bathtub, and a view of the outdoors.

Deluxe Diamond King Bed

8.0 out of 10
Very good
(2 reviews)
  • Partial sea view
  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Located in Puerto Aventuras, Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive is next to a golf course and on a private beach. Puerto Aventuras Marina and Xplor Theme Park are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Xpu-ha Beach and Playacar Beach. Xcaret Eco Theme Park and Xenses Park are also worth visiting. Practice your golf swing on a nearby course, or enjoy other activities in the great outdoors, such as hiking/biking trails in the area. Visit our Puerto Aventuras travel guide
View more Resorts in Puerto Aventuras
Map
Carretera Cancun-Chetumal KM 72, Riviera Maya, Puerto Aventuras, QROO, 77710

What's nearby

  • A marina with various boats docked, palm trees, and a building with a red roof in the background.
    Puerto Aventuras Marina
    5 min drive - 2.2 miles
  • A person in a pink swimsuit swimming in a clear turquoise pool surrounded by lush green moss-covered walls.
    Xcaret Eco Theme Park
    18 min drive - 11.6 miles
  • Kantenah Lagoon
    11 min walk - 0.6 miles
  • Blu Riviera Maya
    4 min drive - 1.1 miles
  • Dolphin Discovery
    6 min drive - 2.5 miles

Getting around

  • Tulum Intl. Airport (TQO)
    80 min drive

Restaurants

  • El Abuelo
    9 min drive
  • Las Brisas
    9 min drive
  • Zen
    8 min walk
  • Tequilla Bar
    9 min drive
  • El Mercado
    9 min drive

Similar properties

A resort with multiple swimming pools, a beach area, and a view of the ocean.
Hard Rock Hotel Riviera Maya - All Inclusive
Puerto Aventuras
  • On private beach
  • Pool
  • Hot tub
  • All inclusive
8.2 out of 10, Very good, 1,001 reviews
Hard Rock Hotel Riviera Maya - All Inclusive
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Property amenities

Restaurants on site

  • Ciao
  • Dive
  • Le Petit Cochon
  • Los Gallos
  • Toro

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150 per pet, per stay
Welcoming dogs and cats only
2 total (up to 40 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

This property welcomes adults only
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Optional extras

  • Airport shuttle fee: USD 68 per person (roundtrip)
  • Pet fee: USD 150 per pet, per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 008-007-000402/2025

We should mention

Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa

Frequently asked questions

Does Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive have a pool?

Yes, this property has 3 outdoor pools.

Is Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive pet-friendly?

Yes, this property allows cats and dogs (limit 2 total) with a maximum weight of up to 40 lbs per pet. There's a fee of USD 150 per pet, per stay. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Self parking and valet parking are free at this property.

What time is check-in at Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM.

What time is check-out at Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive?

Check-out is at noon.

Does Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of USD 68 per person applies.

Are there all-inclusive benefits at Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive?

Some rate plans available at this property are all-inclusive.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive Reviews

8.2

Very Good

8.6

Cleanliness

8.8

Location

8.8

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 304 out of 589 reviews
Rating 8 - Good. 120 out of 589 reviews
Rating 6 - Okay. 93 out of 589 reviews
Rating 4 - Poor. 38 out of 589 reviews
Rating 2 - Terrible. 34 out of 589 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort lots of restaurants great food great entertainment and wonderful staff!
Stayed 5 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent made some great friends and can’t wait to go back
Stayed 5 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was incredibly welcoming, friendly, and helpful throughout our stay. The breakfast was delicious and offered a wonderful variety of choices. The nightly entertainment provided a little bit of everything and made the evenings enjoyable. Overall, it was a quiet, peaceful, and relaxing experience, which was perfect for our anniversary trip. We truly enjoyed our stay and appreciated the wonderful hospitality.
Stayed 4 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is always willing to accommodate especially at the restaurants, we had family members that were vegetarian and the chef always went above and beyond accommodating every one of us
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente menu
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s perfect for family and adults
Stayed 4 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Great space in the condos. Overall a nice resort!
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
The food, staff, and amenities were amazing. Would definitely stay at a Hard Rock Hotel again!
Stayed 6 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach was amazing, the property is gigantic with a ton of restaurants and bars. It is the absolute best treat for adults. Even the kids section was very nice and friendly. Totally sure we will return to Hard Rock Cancun Resort
Stayed 3 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff great. Food good some parts of property sligjtly dated.
Stayed 6 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Great swim in room, amazing staff, great restaurant. i would go again
Stayed 7 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So beautiful
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing . Could improve the humidity odor in the rooms .
Verified review

4/10 Poor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The buffets were great, rooms were large and clean. The resort was clean with plenty of activities to do for the whole family. The adults only section was amazing we will be back. Did not enjoy the pressure of signing up for a legendary package. Wasted 3hrs because we were told we had to sit there to receive our 200 per day credit
Stayed 6 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Huge resort, staff are accommodating.
Stayed 4 nights in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Resort was even better than the pictures. Amazing staff, very accommodating.
Stayed 6 nights in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like did the scenery and how great the staff and everyone was
Stayed 4 nights in Aug 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The employees were amazing. We had a wonderful vacation.
Stayed 4 nights in Nov 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service from all staff. Very good food and services in all restaurants visited so far.
Stayed 1 night in Nov 2024
Verified review

6/10 Okay

Liked: Cleanliness
Better discretion of the rooms. Staff and amenities were mid.
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quality dining. Great aesthetics. Friendly staff. Overall very happy with my visit.
Stayed 3 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was worth it! 5 start resort for sure. Food was amazing
Stayed 3 nights in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
The staff was amazing! They promptly addressed any/all needs, went above & beyond to serve us, and exceeded our expectations. Special thanks and recognition to our butler, Gabriel; thank you for your hospitality, kindness, making our stay so pleasant and bending over backwards for us. We appreciate your hard work, integrity, and dedication to customer service.
Stayed 6 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Three pool options with one being adults only was great. The staff and guest were all very friendly.
Stayed 8 nights in Sep 2023
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
I loved it! I definitely want to go back! The staff was warm & friendly.
Stayed 2 nights in Jun 2025