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Hotel Palace Puebla

Property class: 3

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Photo gallery for Hotel Palace Puebla

A hotel lobby with a reception desk, a flower arrangement, and a sign indicating the direction to the Foot Palace. - Hotel Palace Puebla (Puebla)
A spacious lobby with marble flooring, a staircase, and a reception desk with a vase of flowers. - Hotel Palace Puebla (Puebla)
A hotel room with two beds, a desk, a chair, and a mirror. - Hotel Palace Puebla (Puebla)
A hotel lobby with a marble floor, an elevator, and a reception desk. - Hotel Palace Puebla (Puebla)
A historic building with a central entrance, multiple windows, and a sign for "Cinco Estrellas." - Hotel Palace Puebla (Puebla)
Located close to Zócalo de Puebla and Puebla Cathedral, Hotel Palace Puebla provides an art gallery on site, a shopping mall on site, and a bar. In addition to a restaurant, guests can connect to free in-room WiFi.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant
  • Breakfast available
  • Bar
  • Room service

Off-peak, on budget: 30% or more off select hotels in our fall sale

Skip the crowds, keep the savings. AARP members save more after Labor Day. Book by Oct 7, 2026.

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Standard Room, 1 Double Bed

A hotel room with a bed, bedside tables, a mirror, and a window.

Standard Room, 1 Double Bed

8.8 out of 10
Excellent
(26 reviews)
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Double Beds

A hotel room with two single beds, a small table, and a chair.

Standard Room, 2 Double Beds

9.4 out of 10
Exceptional
(10 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

About the neighborhood

Located in Puebla, Hotel Palace Puebla is in the city center. Zócalo de Puebla and Fort Loreto are notable landmarks and Africam Safari is a popular area attraction. Looking to enjoy an event or a game while in town? See what's going on at Cuauhtemoc Stadium. Visit our Puebla travel guide
Map
2 ORIENTE NUMERO 13, Puebla, PUE, 72000

What's nearby

  • A street lined with colorful buildings, outdoor cafes, and flags.
    Zócalo de Puebla
    2 min walk - 0.1 miles
  • A historic cathedral with two prominent towers and a large clock.
    Puebla Cathedral
    3 min walk - 0.2 miles
  • A cobblestone street with a large cross monument, shops, and traditional textiles.
    El Parian Market
    5 min walk - 0.3 miles
  • A colorful street lined with potted plants and people walking.
    Los Sapos Bazaar
    7 min walk - 0.4 miles
  • Puebla Convention Center
    8 min walk - 0.5 miles

Getting around

  • Puebla–Cholula Tourist Train Terminal
    5 min drive
  • Puebla Intl. Airport (PBC)
    43 min drive

Restaurants

  • Starbucks
    1 min walk
  • Restaurante Hotel Royalty
    2 min walk
  • McDonald's
    2 min walk
  • The Italian Coffee Company
    2 min walk
  • Mi Viejo Pueblito
    3 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily on-the-go breakfast available 7:30 AM to noon for a fee: MXN 100 to 250 for adults and MXN 100 to 250 for children
  • A bar/lounge
  • A restaurant
  • Couples/private dining

Things to do

  • Art gallery
  • Shopping mall

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 on-site accessible parking spaces
  • Accessible bathtub
  • Elevator (31 inch wide door)
  • Front entrance ramp
  • Handrails in stairways (26 inches high)
  • Lever door handles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 4 floors
  • Built in 1970
  • Colonial architecture
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • Limited room service

More

  • Desk
  • Fan
  • Iron/ironing board on request
  • Laptop workspace
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 6:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for to-go breakfast: approximately MXN 100 to 250 for adults, and MXN 100 to 250 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

No pets and no service animals are allowed at this property

Frequently asked questions

Is Hotel Palace Puebla pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking and valet parking are free at this property.

What time is check-in at Hotel Palace Puebla?

Check-in start time: 2:00 PM; Check-in end time: 6:00 PM. After-hours check-in is not available.

What time is check-out at Hotel Palace Puebla?

Check-out is at noon.

Where is Hotel Palace Puebla located?

Located in Puebla Historic Center, this hotel is within a 10-minute walk of Zócalo de Puebla, Puebla Cathedral, and Puebla Convention Center. Fort Loreto and Centro Expositor are also within 2 mi (3 km). Puebla–Cholula Tourist Train Terminal is 22 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Palace Puebla Reviews

8.2

Very Good

8.6

Cleanliness

8.8

Location

8.4

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 242 out of 561 reviews
Rating 8 - Good. 186 out of 561 reviews
Rating 6 - Okay. 76 out of 561 reviews
Rating 4 - Poor. 26 out of 561 reviews
Rating 2 - Terrible. 31 out of 561 reviews

Reviews

Verified review

10/10 Excellent

Juan

Liked: Cleanliness, amenities, property conditions & facilities
Good Place
Stayed 1 night in Nov 2025
Verified review

6/10 Okay

Alonso

Liked: Cleanliness, property conditions & facilities
Bring your own elevator because theirs does not work. Very friendly & helpful staff. Great location.
Stayed 2 nights in Nov 2025
Verified review

6/10 Okay

Jade

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was wonderful!
Stayed 1 night in Sep 2024
Verified review

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Close to all and a very good price

I speak Spanish, I sensed many staff did not. It was nice to have the restaurant. My room had a fan and I used it every day. It would not cost much for the hotel to put them over the beds. On Friday, Sat all the people came from Mexico city. They were lively but respectful, you could sleep. The bed was firm but comfortable. T.V reception was not good. The towels were 100 cotton very nice. The elevator was fast.
Stayed 4 nights in Apr 2025
Verified review

8/10 Good

Luis F

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grat location.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Jose Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay.
Stayed 6 nights in Feb 2023
Verified review

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location you can get to the zocalo and Mercado in just about 5 minutes walk
Stayed 1 night in Jul 2025
Verified review

8/10 Good

Mario

Liked: Cleanliness, staff & service, amenities
Good
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personal amable
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 2 nights in Jan 2025
Verified review

10/10 Excellent

Elizabeth

Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 2 nights in Feb 2026
Verified review

4/10 Poor

Francisco

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
I just stayed one night because it didn't worth the money that i paid, and i was planning to stay 5 nights , no recommend
Stayed 5 nights in Apr 2025
Verified review

10/10 Excellent

Jose Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok
Stayed 2 nights in Sep 2025
Verified review

8/10 Good

Alvaro

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing
Stayed 1 night in Jul 2025
Verified review

8/10 Good

Augusto

Liked: Staff & service, property conditions & facilities
Ok
Stayed 1 night in Jan 2025
Verified review

8/10 Good

José Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Precio
Stayed 1 night in Aug 2026
Verified review

8/10 Good

Jorge Alberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lindo hotel, cómodo y excelente ubicación. Tuve un tema con el reglamento del lugar... Algo inusual en cualquier otro hotel, que no se puede consumir bebidas alcohólicas y aunque no tengo problema con acatar esa norma, no se me avisó a la hora del check-in si no es porque traje unas cervezas en mano no me enteraba y según me comentaron los de recepción no había problema pero que tenía que sacar los envases, porque si una de sus compañeras camaristas descubrían un envase y me reportaban, podían quitarme la habitación sin derecho a un reembolso. Y ok pero solo dije, si no hubiera llegado desde el check-in con alcohol en la mochila y yo despreocupado hubiera dejado la botella en la habitación me hubiera quedado sin hospedaje. Menos mal llegué después con el alcohol en la mano, y me pudieron decir... Pero fuera de eso fue una estancia agradable. Solo recomiendaría advertir eso desde que uno se registra. O hace la reservación para estar consciente ya que no es una norma común en un hotel.
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Arturo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente muy buen servicio
Stayed 1 night in Jun 2026
Verified review

6/10 Okay

Roman

Cuentan con valet parking, en la descripción dice que tiene estacionamiento y no es verdad Sino pagas antes de tu llegada, no te respetan la reservación
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Diana Ángela

Liked: Cleanliness, amenities, property conditions & facilities
Cómoda
Stayed 1 night in Jun 2026
Verified review

6/10 Okay

Roberto

Liked: Cleanliness
Disliked: Staff & service
Me gustó su ubicación. No es 3 estrellas ni de chiste. El personal de recepción estaba hecho bolas. No encontraban mi reservación. Me enviaron un correo el viernes solicitando el pago total para respetar la reservación. En la noche mucho ruido de risas del personal. La habitación tenía olor a caño. No volveré.
Stayed 1 night in Aug 2026
Verified review

2/10 Terrible

LUIS

Disliked: Cleanliness, staff & service, amenities
Pésima limpieza y atención
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

manuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel está muy céntrico.
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

GABRIEL OSMAR

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente, sin problema alguno
Stayed 2 nights in Jul 2026
Verified review

8/10 Good

CECILIA

Liked: Cleanliness, staff & service, amenities
Excelente ubicación, cerca del Zócalo y fácil acceso a restauranes.No me gusto que las habitaciones no tengan aire acondicionado, mi estancia fue de 1 noche pero el calor fue insoportable que no pude dormir. No se podian abrir ventanas por el ruido.Mal olor del baño.
Stayed 1 night in Jun 2026