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Pontins Prestatyn Sand Holiday Park

Property class: 3

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Photo gallery for Pontins Prestatyn Sand Holiday Park

A play area with a netted enclosure, colorful balls, and a blue and yellow padded floor. - Pontins Prestatyn Sand Holiday Park (Prestatyn)
A room with two single beds, each with a pillow and a folded towel. There is a wooden nightstand between the beds. - Pontins Prestatyn Sand Holiday Park (Prestatyn)
A family dining at an outdoor table in a well-maintained garden with a two-story building in the background. - Pontins Prestatyn Sand Holiday Park (Prestatyn)
An indoor swimming pool with a blue floor, surrounded by blue walls and a ceiling with triangular flags. - Pontins Prestatyn Sand Holiday Park (Prestatyn)
A restaurant with multiple tables and chairs, a staircase, and a view of the beach. - Pontins Prestatyn Sand Holiday Park (Prestatyn)
You can look forward to shopping on site, a garden, and a playground at Pontins Prestatyn Sand Holiday Park. Be sure to enjoy lunch, dinner, and kids' meals at the two on-site restaurants. Stay connected with free WiFi in public areas, and guests can find other amenities such as an arcade/game room and a bar.

Reviews

5.0 out of 10

Popular amenities

  • Pool
  • Parking included
  • Restaurant
  • Bar
  • Kitchen

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Room options

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View all photos for Standard Room, 1 Bedroom

A room with two single beds, each with a pillow and a folded towel. There is a wooden nightstand between the beds.

Standard Room, 1 Bedroom

  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed

About the neighborhood

Located in Prestatyn, Pontins Prestatyn Sand Holiday Park is near a train station and near the beach. The Little Theatre and Rhyl Pavilion Theatre are cultural highlights, and some of the area's attractions include Nova Centre and North Wales Bowls Centre. Traveling with kids? Consider Astrobowl, or check out an event or a game at Rhyl Events Arena. Take an opportunity to explore the area for water adventures such as snorkeling. Visit our Prestatyn travel guide
Map
Barkby Avenue, Prestatyn, WLS, LL19 7LA

What's nearby

  • A historic castle with multiple towers and a central courtyard.
    Conwy Castle
    53 min drive - 29.9 miles
  • Prestatyn Beach
    5 min walk - 0.3 miles
  • Nova Centre
    9 min walk - 0.5 miles
  • Offa's Dyke National Trail - Northern Terminus
    13 min walk - 0.7 miles
  • Beginning And End
    5 min drive - 1.1 miles

Getting around

  • Prestatyn Station
    10 min walk
  • Chester (CEG-Hawarden)
    60 min drive

Restaurants

  • The Bells of St Marys
    5 min drive
  • Torello Lounge
    15 min walk
  • Mash and Barrel
    8 min drive
  • Carousel Showbar
    8 min drive
  • Sherwoods Sports Bar
    6 min drive

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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 2 restaurants
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • Queen Vic Pub

Things to do

  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Indoor pool
  • Outdoor pool
  • Playground
  • Shopping
  • Tennis

Family friendly

  • Arcade/game room
  • In-room kitchenette
  • In-room microwave
  • Indoor pool
  • Outdoor pool
  • Playground
  • Separate bedroom
  • Snack bar/deli

Conveniences

  • ATM
  • Gift shop/newsstand
  • Limited-hour front desk
  • Vending machine

Guest services

  • No housekeeping service

Outdoors

  • Garden
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 2 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Deep soaking bathtub
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV

Food and drink

  • Cookware, dishware, and utensils
  • Electric kettle
  • Kitchenette
  • Microwave

More

  • Iron/ironing board on request
  • Separate sitting area

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 10 PM

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staffed during limited hours

Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome

Rollaway/extra beds are not available

Cribs (infant beds) are available for GBP 10.0 per stay

Property payment types

Important information

Optional extras

  • Crib (infant bed) fee: GBP 10.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties

Property class

This property has received its official star rating from Visit Wales.

Frequently asked questions

Does Pontins Prestatyn Sand Holiday Park have a pool?

Yes, this property has an indoor pool and an outdoor pool.

Is Pontins Prestatyn Sand Holiday Park pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at Pontins Prestatyn Sand Holiday Park?

Check-in start time: 4 PM; Check-in end time: 10 PM.

What time is check-out at Pontins Prestatyn Sand Holiday Park?

Check-out is at 10 AM.

Where is Pontins Prestatyn Sand Holiday Park located?

This family-friendly Prestatyn hotel is located near the beach, within a 10-minute walk of Prestatyn Beach, Nova Centre, and Offa's Dyke National Trail - Northern Terminus. North Wales Bowls Centre and Astrobowl are also within 2 mi (3 km). Prestatyn Station is 10 minutes by foot.

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Reviews

Pontins Prestatyn Sand Holiday Park Reviews

5.0

5.0

Cleanliness

6.4

Location

5.8

Staff & service

4.6

Property conditions & facilities
Rating 10 - Excellent. 46 out of 508 reviews
Rating 8 - Good. 98 out of 508 reviews
Rating 6 - Okay. 87 out of 508 reviews
Rating 4 - Poor. 96 out of 508 reviews
Rating 2 - Terrible. 181 out of 508 reviews

Reviews

Verified review

6/10 Okay

k

LAST MIN BREAK

CHALET WAS CLEAN AND TIDY. ROOM WAS BASIC, BUT YOU GET WHAT YOU PAY FOR. REALLY GOOD ENTERTAINMENT IN THE EVENING. LOTS OF LITTER AROUND THE PARK, JUST NEEDS A DAILY CLEAN UP.WENT FOR BREAKFAST IN THE RESTARAUNT, BIT PRICEY BUT THERE WAS LOTS TO CHOOSE FROM.
Stayed 3 nights in Aug 2023
Verified review

8/10 Good

Andy William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good size rooms , staff were very helpful
Stayed 5 nights in Jul 2023
Verified review

10/10 Excellent

Andy

Liked: Staff & service, property conditions & facilities
Nice place to stay and relax after the initial issues of not being able to find our booking.
Stayed 4 nights in May 2023
Verified review

10/10 Excellent

Khairul Fadhli

Liked: Staff & service, property conditions & facilities
Our family love it. Good for family activities
Stayed 3 nights in May 2023
Verified review

10/10 Excellent

Samantha

Liked: Staff & service, amenities
We had a lovely stay just for the one night Great service,a v nice young lady behind the bar tended to my fussy wine taste letting me try before i buy,a lady called Terri and her brother in the chippy was great too and the other chap with him Bed linen lovely and clean We will defo come back Thankyou
Stayed 1 night in Jul 2022
Verified review

6/10 Okay

Michael

Liked: Cleanliness, amenities
Clean chalet, the beds were uncomfortable
Stayed 3 nights in Jul 2022
Verified review

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities

Nice stay on budget

No toilet paper,no soap, no double duvet. Otherwise nice stay on budget.
Stayed 1 night in Jul 2022
Verified review

8/10 Good

Wan

Liked: Staff & service
safely for children to play around the properties, the properties has seen improvement from other quest review in other online platform on their visit previous years. keep up good work, will attracting more quests.
Stayed 3 nights in May 2023
Verified review

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, property conditions & facilities
Brilliant
Stayed 3 nights in Aug 2023
Verified review

6/10 Okay

Kimberly

Disliked: Property conditions & facilities, room comfort

Excellent stay

The place was very dirty and unkept. But I came prepared. I cleaned our room and added flowers, scents etc, it felt more comfortable and more like an holiday home. The entertainment at night were absolutely fabulous. My kids really reallg love it. Pontins is more for kids and relaxation for parents. The beach are breathtaking and even more beautiful for an evening stroll. We really loved the experience and will definitely go back!! Can't wait!
Stayed 10 nights in Jul 2022
Verified review

6/10 Okay

Verified traveler

The structure needs overall renovation. The beds were very uncomfortable to sleep on windows were not cleaned and hot water was set on the high which can be very dangerous with no water mixer. The corridors were very dirty with cigarettes lit all over the places. It would will be a nice get away if these issues are looked into and addressed right away. However, my kids enjoyed the swimming pool and the Arcade which was fun filled. I enjoyed the walk around the massive holiday park.
Stayed 2 nights in Sep 2022
Verified review

4/10 Poor

Gary

Disliked: Cleanliness, property conditions & facilities
Left over food in the oven from previous occupants. Half the arcade machines not working, no option at time of booking for upgrade, 3 people 1 duvet cover supplied. No visible security, drugs being smoked everywhere.
Stayed 2 nights in Aug 2022
Verified review

2/10 Terrible

Simon

Disliked: Staff & service

Not Animal Friendly

Wasnt allowed to stay brought our dog with us a very confusing website. We had the impression Pontins is Dog friendly but apparently not. Still waiting for a refund had to go back home straght away.
Stayed 2 nights in Sep 2022
Verified review

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

What a dump!!!!!

What an absolute dump! When we turned into the drive for the park it looked abandoned. The whole place looks like it needs to be demolished, the rooms wernt clean nor was the whole site. Beds were uncomfortable and the linin they give you is cheap and nasty. The arcade was poorly maintained with only half of the machines working. We only stayed 1 of the 2 nights we booked. Will never stay here again.
Stayed 2 nights in Aug 2022
Verified review

2/10 Terrible

Caroline

Disliked: Cleanliness, room comfort

Needs knocking down

Absolutely awful, floor absolutely filthy, one glass in the chalet for two people. Bedding provided was for the double sofa bed so we couldn't sleep on the single beds which would of been more comfortable. The sofa bed was horrendous, our backs are killing us. The worst thing was our neighbours in the chalet underneath, arguing all night, playing football all night until 3.30 am, smoking drugs, we only stayed the one night even though we booked two nights, NEVER AGAIN!! AVOID!!
Stayed 2 nights in Sep 2022
Verified review

2/10 Terrible

Paul

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pontins is the worst.

Got to be the worst trip ever. 1st room sand on a very uncomfortable hard settee come bed. Shower didn't work. 2nd room more sand on the exact same so called bed settee. Decor is so dated and dirty. The stairs are very.old dilapidated concrete. The railings very old and rusty metal. Windows covered in bird pooh. All the boardings near windows very poor stated and not been painted in a long while. Entertainment garbage. Spent a lot of money in arcades just to try and keep the kids interested. Eventually booked a hotel in Llandudno. Will never go there again or advise anyone to go there. So much wrong with pontins i personally believe they will not spend enough money to make it better.
Stayed 2 nights in Jul 2022
Verified review

4/10 Poor

Princess

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Shocking

On arrival we were given the wrong room. I walked in to be welcomed by a naked man. I had my 2 young girls with me. It then took another 30mins to get us another room. The kitchen was clean but the floors and underneath the beds were filthy the bedroom light didnt work the curtain was broken and the toliet leak we were told someone would come to fix them the next day no one came. No matress protectors for the beds. The beds are very uncomfortable its like sleeping on a lumpy floor. The grounds are not litter picked litter everywhere. The main reason we picked this accommodation was for the swimming pool it was never open, for 4days we were there. I had to take cleaning wipes everywhere to wipe tables it felt liked it was managed by children. I know it was cheap but i expected a service and for the rooms to be clean they shouldnt charge anymore than £40 a night. Especially as they dont provide wifi and you have to buy you own electric
Stayed 4 nights in Aug 2023
Verified review

8/10 Good

Peter

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Staff were very friendly and extremely helpful. Parts of the site look shaby, rusty metal and steps up to first floor units that are loose. Overall a nice time for me.
Stayed 14 nights in May 2022
Verified review

4/10 Poor

Alison

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Never again

Accommodation needs to be demolished and start again. Not fit for habitation, not clean or even hoovered. Two hour queue to check in. Evening show was good. Kids enjoyed it but wouldn’t go again.
Stayed 1 night in Jun 2022
Verified review

10/10 Excellent

paul

Liked: Cleanliness, staff & service, amenities
the chalet was basic but useable, the staff were some of the friendliest people ive met and the bluecoats go above and beyond to keep everyone entertained....definately going again
Stayed 2 nights in Jun 2022
Verified review

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Enjoyable

Enjoyed our stay . The accommodation was excellent and clean and tidy . The facilities provided are very good . Will stay again
Stayed 5 nights in May 2022
Verified review

6/10 Okay

Dawn

Liked: Staff & service

Pontins at Prestatyn

Accomodation was definitely 2 star .Staff were all very helpful and made our stay enjoyable .location is very good .The beach is lovely and only a short walk .
Stayed 3 nights in May 2022
Verified review

6/10 Okay

Piotr

Liked: Amenities
Worn out much.
Stayed 3 nights in Apr 2022
Verified review

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort

Needs updating and a spring clean

The park is in a poor state of repair. The park and facilities weren’t very clean, many picnic tables were stacked and not set out for use. The evening shows were good if you could get a seat, many people couldn’t including my family. The staff were great but there didn’t seem to be enough of them. Thank gosh the beach is close and clean. It was the best thing about the holiday.
Stayed 2 nights in Apr 2022
Verified review

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very Poor

The apartment was filthy, the windows obviously hadn’t been cleaned in years you could barely see out of them. When I moved out the sofa bed it was obvious they hadn’t cleaned behind it or behind the wardrobe. I was disgusted. The whole park looked derelict and unkempt. I will not be returning to Pontins.
Stayed 1 night in Apr 2022