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Wellness Hotel Step

Property class: 4

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Photo gallery for Wellness Hotel Step

A rooftop lounge area with lounge chairs and a wooden building with a circular design. - Wellness Hotel Step (Prague)
A hotel entrance with a covered walkway, flags, and a clear sky. - Wellness Hotel Step (Prague)
A modern bathroom with a freestanding bathtub, wooden paneling, and large windows. - Wellness Hotel Step (Prague)
An indoor swimming pool with wooden beams, a tiled floor, and 'SAUNA' signs. - Wellness Hotel Step (Prague)
A sauna with wooden benches and benches, a central heated floor, and a ceiling with blue lighting. - Wellness Hotel Step (Prague)
You can look forward to a terrace, a garden, and dry cleaning/laundry services at Wellness Hotel Step. Treat yourself to a massage at the onsite spa. Enjoy the gym, as well as activities like racquetball/squash. Stay connected with free in-room WiFi, and guests can find other amenities such as car rentals on site and a bar.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet friendly
  • Free WiFi

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Room options

Available filters for rooms
Showing 22 of 22 rooms

View all photos for Family Room (with 60 minutes Water world Access)

A hotel room with a bed, a bedside table, a chair, and a window with curtains.

Family Room (with 60 minutes Water world Access)

9.4 out of 10
Exceptional
(3 reviews)
  • 28 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds
  • Free WiFi

View all photos for Family Room (with 90 minutes Water and sauna world)

A hotel room with a bed, a bedside table, a chair, and a window with curtains.

Family Room (with 90 minutes Water and sauna world)

9.4 out of 10
Exceptional
(3 reviews)
  • 28 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds
  • Free WiFi

View all photos for Deluxe Double Room (90 minutes Water and Sauna world Acc.)

A hotel room with a bed, a desk with a kettle and fruit, a TV, and a window with curtains.

Deluxe Double Room (90 minutes Water and Sauna world Acc.)

7.6 out of 10
Good
(7 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Apartment (with 60 minutes Water world Access)

A hotel room with a bed, a desk with a kettle, a chair, a bowl of fruit, and a wall-mounted air conditioner.

Standard Apartment (with 60 minutes Water world Access)

10.0 out of 10
Exceptional
(1 review)
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Economy Double Room

A hotel room with two beds, a desk with a fruit bowl, a lamp, and a window with curtains.

Economy Double Room

7.4 out of 10
Good
(8 reviews)
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Deluxe Suite (with 90 minutes Water and sauna world)

A hotel room with a large bed, a desk with two chairs, and artwork on the wall.

Deluxe Suite (with 90 minutes Water and sauna world)

  • 40 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Deluxe Double Room (Unlimited Water and sauna world)

A hotel room with a bed, a desk with a kettle and fruit, a TV, and a window with curtains.

Deluxe Double Room (Unlimited Water and sauna world)

  • 25 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Panoramic Apartment (Unlimited Water and sauna world Acc.)

A modern hotel room with a large bed, a desk, and a seating area.

Panoramic Apartment (Unlimited Water and sauna world Acc.)

  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Queen Sofa Bed
  • Free WiFi

View all photos for Presidential Duplex (Unlimited Water and sauna world acces)

A modern bathroom with a freestanding bathtub, wooden paneling, and large windows.

Presidential Duplex (Unlimited Water and sauna world acces)

  • 1 bedroom
  • Sleeps 4
  • 2 King Beds
  • Free WiFi

View all photos for Deluxe Triple Room (90 min Water and sauna world Access)

A hotel room with two beds, a desk with a chair, a TV, and a window with curtains.

Deluxe Triple Room (90 min Water and sauna world Access)

8.0 out of 10
Very good
(1 review)
  • 28 sq m
  • Sleeps 4
  • 1 Twin Bed and 1 King Bed
  • Free WiFi

View all photos for Standard Double Room

A hotel room with a bed, bedside table, and a fruit bowl on a desk.

Standard Double Room

9.0 out of 10
Wonderful
(6 reviews)
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Triple Room

A hotel room with two beds, a desk, a chair, a TV, and a bedside table with a lamp.

Triple Room

  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed
  • Free WiFi

View all photos for Family Room

A hotel room with four single beds, a desk with a chair, a flat-screen TV mounted on the wall, and a small kitchenette.

Family Room

8.0 out of 10
Very good
(2 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds
  • Free WiFi

View all photos for Panoramic Apartment (Unlimited Water and sauna world Acc.)

A modern bathroom with a freestanding bathtub, wooden paneling, and large windows.

Panoramic Apartment (Unlimited Water and sauna world Acc.)

  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds
  • Free WiFi

View all photos for Deluxe Double Room

A hotel room with a large bed, red curtains, a desk with fruit, and a painting on the wall.

Deluxe Double Room

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Suite

A hotel room with a large bed, a desk with two chairs, a small table, and a wall-mounted artwork.

Deluxe Suite

  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Standard Double Room (with 60 minutes Water world Access)

A hotel room with a bed, bedside table, and a fruit bowl on a desk.

Standard Double Room (with 60 minutes Water world Access)

8.0 out of 10
Very good
(3 reviews)
  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Standard Single Room

A hotel room with a bed, bedside table, and a wall-mounted picture.

Standard Single Room

8.0 out of 10
Very good
(9 reviews)
  • 15 sq m
  • Sleeps 1
  • 1 Twin Bed
  • Free WiFi

View all photos for Triple Room (with 60 minutes Water World Access)

A hotel room with two beds, a desk, a chair, a TV, and a bedside table with a lamp.

Triple Room (with 60 minutes Water World Access)

9.4 out of 10
Exceptional
(3 reviews)
  • 25 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed
  • Free WiFi

View all photos for Presidential Duplex Suite with Water and Sauna World Access

A modern hotel room with a large bed, a seating area with chairs, and a unique wall design.

Presidential Duplex Suite with Water and Sauna World Access

  • 120 sq m
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds
  • Free WiFi

APARTMENT Presidential

  • Sleeps 10
  • Free WiFi

View all photos for Standard Apartment with Water World Access

A hotel room with a bed, a desk, a chair, a TV, and a window with curtains.

Standard Apartment with Water World Access

  • 32 sq m
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds
  • Free WiFi

About the neighborhood

Located in Libeň neighborhood, Wellness Hotel Step is connected to the convention center. Notable landmarks in the area include Charles Bridge and Prague Astronomical Clock. Czech National Museum and Prague Planetarium are also worth visiting. Visit our Prague travel guide
Map
Malletova 1141, Prague, 190 00

What's nearby

  • A modern stadium with a large glass facade and a prominent logo.
    O2 Arena
    15 min walk - 0.8 miles
  • A panoramic view of a city with a prominent church, a hill with trees, and a train track.
    Vitkov Hill
    2 min drive - 1.1 miles
  • DinoPark Prague
    12 min walk - 0.6 miles
  • Borneo Casino
    2 min drive - 1.3 miles
  • Bobsleigh Track
    4 min drive - 1.7 miles

Getting around

  • Balabenka Stop
    7 min walk
  • Prague-Liben Station
    19 min walk
  • Vaclav Havel Airport (PRG)
    49 min drive

Restaurants

  • McDonald's
    13 min walk
  • KFC
    13 min walk
  • Kin & K
    14 min walk
  • Bageterie Boulevard
    13 min walk
  • Starbucks
    14 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free uncovered self parking on site
  • Covered valet parking on site (EUR 20 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; EUR 15 for adults and EUR 15 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • LOBBY BAR
  • RESTAURANT BOHEMIA

Things to do

  • 3 indoor tennis courts
  • 3 outdoor tennis courts
  • Children's pool
  • Full-service spa
  • Gym
  • Indoor pool
  • Racquetball/squash
  • Sauna
  • Steam room
  • Tennis lessons
  • TV in common areas

Family friendly

  • Children's pool
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 10 meeting rooms
  • Conference center

Outdoors

  • Garden
  • Terrace

Full-service spa

  • Massage
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

More

  • 2 buildings
  • 8 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • Minibar
  • Room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Check-out

Check-out before 11 AM
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from August 28 to September 10:
  • Sauna
  • Spa
  • Swimming pool
  • Tennis courts
The following facilities are closed on Christmas Eve:
  • Full-service spa
  • Sauna
  • Hot tub
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 22 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 22 lbs per pet)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 2.06 per person, per night, up to 60 nights

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 15 for adults and EUR 15 for children
  • Airport shuttle fee: EUR 45 per vehicle (one-way, maximum occupancy 4)
  • Covered valet parking fee: EUR 20 per night
  • Pet fee: EUR 22 per pet, per night
  • Service animals are exempt from fees
  • A late check-out fee will be charged

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher

We should mention

Pool access available from 7:00 AM to 10:30 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property class

Hotelstars Union assigns an official star rating for properties in Czechia. This property is rated 4 stars.

Frequently asked questions

Does Wellness Hotel Step have a pool?

Yes, this property has an indoor pool and a children's pool. Pool access is from 7:00 AM–10:30 PM. The pool is closed seasonally each year from August 28 to September 10. The pool is closed on Christmas Eve.

Is Wellness Hotel Step pet-friendly?

Yes, Wellness Hotel Step allows cats and dogs (limit 1 total) with a maximum weight of up to 22 lbs per pet. There's a fee of EUR 22 per pet, per night. Service animals are exempt from fees.

How much is parking?

Self parking is free at this property.

What time is check-in at Wellness Hotel Step?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Wellness Hotel Step?

Check-out is at 11 AM. Late check-out is available for a fee.

Does Wellness Hotel Step provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of EUR 45 per vehicle applies.

Where is Wellness Hotel Step located?

Located in Libeň, this spa hotel is 0.9 mi (1.5 km) from O2 Arena and within 3 mi (5 km) of DOX Centre for Contemporary Art and Prague Market. Czech Lawn Tennis Club and Zizkov Television Tower are also within 3 mi (5 km). Balabenka Stop is 7 minutes by foot and Ocelářská Stop is 12 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Wellness Hotel Step Reviews

8.2

Very Good

8.8

Cleanliness

8.2

Amenities

8.4

Staff & service

8.2

Property conditions & facilities
Rating 10 - Excellent. 116 out of 257 reviews
Rating 8 - Good. 75 out of 257 reviews
Rating 6 - Okay. 46 out of 257 reviews
Rating 4 - Poor. 9 out of 257 reviews
Rating 2 - Terrible. 11 out of 257 reviews

Reviews

Verified review

10/10 Excellent

Matej

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing breakfast, ample secured and free parking, very friendly staff. Upon extension allowed us to stay in the same room.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

YUQIANG

Liked: Cleanliness
Great hotel with an excellent Chinese restaurant.
Stayed 6 nights in Oct 2025
Verified review

10/10 Excellent

Marek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine, clean room, a bottle of wine as a welcome present an the table, WiFi signal strength well
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Topias

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was the greatest thing, especially Martina at the reception. But everyone was very kind and attentive. Good staff is the most important thing. The second best thing was the food; breakfast and dinner were both top notch. Last but not least the room was clean and comfortable. All in all, great place to stay while in Prague.
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Chandan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Leisure facilities staff very helpful
Stayed 5 nights in Oct 2025
Verified review

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, nice sauna area
Stayed 3 nights in Feb 2024
Verified review

6/10 Okay

Jana

Room was good Staff was just there The hotel is conjucted with wellness (sauna pool) But I could not use it unless I pay. So the hotel is advertise it but it’s not clear when you buy stay at the hotel Was not clear you have to buy wellness It should be in comfirmation from Expedia too.
Stayed 12 nights in Jan 2026
Verified review

10/10 Excellent

colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Great hotel on the outskirts of Prague (v. close to the gig I went to). Good sized clean room & amazing breakfast! 90 min spa session was included in the room price which was a real bonus!
Stayed 1 night in Jul 2024
Verified review

10/10 Excellent

Alain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Enjoy the sport and SPA facilities

Best hotel in a long time. You need to use the facilities!
Stayed 3 nights in May 2025
Verified review

6/10 Okay

Kelvin

Liked: Cleanliness, amenities, property conditions & facilities
Basic business standard hotel, with very helpful and pleasant staff, great breakfast. Easy parking. This is a good no fuss hotel which is Perfect for O2 Arena events. Easy walk to tram and bus. Not a great location for quick visits to Old Town though.
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff
Stayed 1 night in Jun 2024
Verified review

10/10 Excellent

Kelvin

Liked: Cleanliness, amenities, property conditions & facilities
Very pleasant and helpful staff, and good breakfast. Nice clean rooms, and plenty recreation in the facility. Location ok - for O2 arena, but not best for visiting old town. However, public transport is excellent and worked well for us.
Stayed 2 nights in May 2025
Verified review

10/10 Excellent

Marek

Liked: Staff & service, property conditions & facilities, room comfort
Everything was excellent, with the exception of the blanket, which appeared soiled (yellow discoloration from perspiration). While the bed sheets were clean, the blanket itself was dirty. Breakfast was fabulous with many choices, probably the best we have ever had in Prague. Wellness was great, but a bit busy after 5 PM. The sauna world was excellent. We will stay again.
Stayed 1 night in Oct 2025
Verified review

8/10 Good

Andrew Leslie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel! I was in the adjacent building which was undergoing external refurbishment, but that was not a problem. The room was immaculate. It would have been nice if the pool/spa was included, but it wasn't overly expensive. The free welcome drink was a very nice touch. The hotel is located a bit far from the main centre, but is accessible via public transport or Uber/Bolt.
Stayed 2 nights in Sep 2025
Verified review

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reasonable priced, very clean and well maintained. Connects to a huge tennis and sports complex with swimming pool and jacuzzi. Very good restaurant. Breakfast has a big variety. Will definitely stay there again.
Stayed 3 nights in Aug 2023
Verified review

8/10 Good

Bradley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for families or those wanting a resort-style holiday but located in the middle of nowhere. We enjoyed using the pool etc. And the breakfast was amazing but as two single travellers, we didnt like the location and prefered being closer to the action.
Stayed 2 nights in Nov 2024
Verified review

4/10 Poor

Lei

Disliked: Amenities, property conditions & facilities
The room we initially booked through Expedia was really small for a family of three and not up to the standard of a four-star hotel. We had to pay extra to upgrade our room. Parking spaces are limited and there are still construction work in area around. The swimming pool is relatively small.
Stayed 3 nights in Oct 2025
Verified review

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was an absolute delight, decent links to the trams and subway within 10mins walk. The facilities on paper seem wonderful sadly during our time they were being renovated but we had been told in advance. All round a great experience and would go again on the mext trip to Prague.
Stayed 7 nights in Aug 2023
Verified review

4/10 Poor

Konrad

Liked: Cleanliness
Disliked: Amenities
The rooms in the old part where the reception is located, in an old post-communist style, were very clean but lacked a shower. The reception staff was very helpful. A room change was arranged without any problems. The room in the new section was clean and had a shower. The hotel was spotless. The location wasn't ideal for families. The pool was an additional fee and far from the buildings. The pool looked more like a city hotel, not just for hotel guests. We missed breakfast with the family the first day, but on the second day, we were met with an unpleasant experience. We chose the hotel primarily because of the dog. The description stated that the hotel was PET-FRIENDLY. Unfortunately, at breakfast, we discovered that we couldn't enter the restaurant with our well-behaved small dog, or even take food outside. The attitude of the restaurant staff was outrageous. They didn't try to find a solution and it was obvious they didn't care. However, the front desk responded with surprise when we complained, as guests with dogs were usually allowed to eat on the terrace. At the front desk, they received an explanation from the restaurant that there were still some managers at breakfast. This is outrageous. I paid an additional fee for the dog and also for breakfast, so I'm disappointed that the hotel didn't allow me to enjoy my meal in a pleasant atmosphere. Instead, we went with the family to eat at another place.
Stayed 2 nights in May 2026
Verified review

6/10 Okay

Michael

Liked: Staff & service, amenities
What liked is the 5 saunas on the property to relax after a busy day at the confernce. 15 minutes to old town by uber or can take the transit. Whatvi didnt like is how loud the train is roght beside the property. If you are a light sleeper then hotel is not for you. As they provide a set of ear plugs beside your bed.
Stayed 3 nights in May 2025
Verified review

10/10 Excellent

Michal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Enjoyed the stay

The hotel is very good but not the best value for your money. For example the A/C needs servicing as it was super noisy, rendering it useless. Could not open the windows because of the noise of the other A/C units. Other than that no problems, good service, perfect breakfast, very tasty dinner with excellent service.
Stayed 1 night in May 2024
Verified review

10/10 Excellent

Jonathan Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was the best money saving option for me with a spa and it was way above expectations. They had a big pool, hot tub then an area with around 6 saunas. Steam rooms and even a plunge pool. 10min walk ro underground then 10mins on the train to the centre of Prague. Restaurant food/ breakfast was also great. Only slight critisism i can think of is its next to the main train line so gets quite noisy when your trying to sleep
Stayed 3 nights in Nov 2024
Verified review

6/10 Okay

Colin

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

Restaurant not much choice disappointed

Unfriendly reception not helpfull breakfast milk warm should be on ice coffee machine very slow resulting in que toaster needs upgrading and fruit cocktail instead of sliced fruit restaurant food not good with limited choice, poor resulting in eati g away most nights , room kept very clean and the massage we had was first class , booked boweling but they never turned up to let us in so went back and cancelled disappointing and some areas need addressing
Stayed 4 nights in Apr 2025
Verified review

8/10 Good

VALERIU

Liked: Cleanliness, property conditions & facilities, room comfort

Good hotel with lots of stuff to do on site

Good bits: Nice hotel with very good food and they are pet friendly Very nice wellness centre with lots of saunas and big-ish swimming pool. English language of staff was quite good Hotel has indoor golf, indoor tenis and squash, bowling alleys and more sports facilities. Bad bits: There was no shower gel and no hand soap in the room and no shower curtain over the bath Guidance from staff was sketchy for the wellness and for directions to city centre. Nobody explained how the sauna world etiquette was. One needs towels and sheets otherwise you are not allowed into the saunas and one must expect to see buck naked people inside the sauna 😀 poliester swim suits are jot allowed in the sauna world
Stayed 1 night in Dec 2024
Verified review

4/10 Poor

Verified traveler

Disliked: Staff & service

Take your own teabags!

Room was ok, a little small and a little noisy from other guests but it was clean. Breakfast was average on day 1, and on day 2 I wanted a cup of tea in the room. They don’t give you English breakfast tea in the room so I went to the restaurant and they wanted to charge me for a teabag which is ridiculous. Thankfully there was someone there with common sense but the lack of customer service was noticeable.
Stayed 2 nights in May 2024