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Hotel Crystal Palace

Property class: 3.5

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Photo gallery for Hotel Crystal Palace

A multi-story hotel with a central entrance, surrounded by a narrow alleyway with brick walls and greenery. - Hotel Crystal Palace (Pokhara)
A lobby with brick walls, wooden benches, and potted plants. - Hotel Crystal Palace (Pokhara)
A hotel room with a bed, a sofa, a TV, and a window with curtains. - Hotel Crystal Palace (Pokhara)
A view of a mountainous landscape with a building in the foreground. - Hotel Crystal Palace (Pokhara)
A modern lobby with a reception desk, a large sofa, and a coffee table with a plant. - Hotel Crystal Palace (Pokhara)
Take advantage of free to-go breakfast, a rooftop terrace, and 5 coffee shops/cafes at Hotel Crystal Palace. Adventurous travelers may like the cycling at this hotel. Treat yourself to a massage or other spa services. The on-site restaurant, Crystal Palace, features international cuisine and al fresco dining. Free in-room WiFi is available to all guests, along with a garden and a library.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Breakfast included
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Business services

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Deluxe Double Room, Balcony, Mountain View

A hotel room with a bed, a chair, a desk, and a view of a mountain.

Deluxe Double Room, Balcony, Mountain View

7.0 out of 10
Good
(2 reviews)
  • Mountain view
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Superior Room, 1 Queen Bed, Refrigerator, Mountain View

A hotel room with a large bed, a sofa, a small table, and a nightstand.

Superior Room, 1 Queen Bed, Refrigerator, Mountain View

  • Mountain view
  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Family Room

A hotel room with a large bed, a wooden headboard, a nightstand, a desk, and a mirror.

Family Room

  • City view
  • 26 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Deluxe Twin Room, Balcony, Mountain View

A hotel room with two beds, a desk, a chair, a mirror, and a ceiling fan.

Deluxe Twin Room, Balcony, Mountain View

  • Mountain view
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Deluxe Triple Room

A hotel room with a bed, a window with a view of mountains, and a curtain.

Deluxe Triple Room

  • Mountain view
  • 1 bedroom
  • Sleeps 1
  • 1 Queen Bed and 1 Twin Bed
  • Free WiFi

About the neighborhood

Located in Pokhara, Hotel Crystal Palace is in the city center and near the airport. Ratna Mandir and World Peace Stupa are local landmarks, and the area's natural beauty can be seen at Phewa Lake and Seti River Gourge. Pokhara Disneyland and Pokhara Zoological Park are also worth visiting. Be sure not to miss outdoor adventures like ecotours, hiking/biking trails, and horse riding. Visit our Pokhara travel guide
Map
Pahari Marga, Lakeside, Pokhara

What's nearby

  • A calm lake reflecting mountains, a small town with houses, and lush greenery.
    Phewa Lake
    3 min walk - 0.2 miles
  • Ratna Mandir
    6 min walk - 0.4 miles
  • Pokhara Disneyland
    16 min walk - 0.9 miles
  • Pokhara Museum
    3 min drive - 1.8 miles
  • Pokhara International Mountain Museum
    5 min drive - 2.4 miles

Getting around

  • Pokhara Intl. Airport (PHH)
    21 min drive

Restaurants

  • Café Camellia
    4 min walk
  • Fresh Elements
    5 min walk
  • Panna's Mo:Mo
    8 min walk
  • Moondance Restaurant Bar
    4 min walk
  • Mount View Pokhara Café

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Airport pick-up shuttle (surcharge) from 7:30 AM to 10:00 AM
  • Area shuttle (surcharge)
  • Free extended parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free on-the-go breakfast available daily 6:30 AM to 9:30 AM
  • 5 coffee shops/cafes
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Crystal Palace

Things to do

  • Bicycle rentals
  • Helicopter/airplane tours
  • Library

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Garden
  • Rooftop terrace

Spa

  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • LED TV with premium cable channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Room service

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Free local calls
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 12:30 PM
Minimum check-in age: 15

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children may not be eligible for complimentary breakfast
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 10 per vehicle (maximum occupancy 4)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators

Frequently asked questions

Is Hotel Crystal Palace pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking and valet parking are free at this property.

What time is check-in at Hotel Crystal Palace?

Check-in begins at 12:30 PM.

What time is check-out at Hotel Crystal Palace?

Check-out is at noon.

Does Hotel Crystal Palace provide a shuttle to the airport?

Yes, there's a shuttle from the airport to the hotel. A fee of USD 10 per vehicle applies.

Where is Hotel Crystal Palace located?

Located in the heart of Pokhara, this hotel is within a 10-minute walk of Ratna Mandir, Phewa Lake, and Tal Barahi Temple. Pokhara Disneyland and Pokhara Museum are also within 1 mi (2 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Crystal Palace Reviews

9.2

Wonderful

9.0

Cleanliness

8.8

Location

9.2

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 32 out of 51 reviews
Rating 8 - Good. 14 out of 51 reviews
Rating 6 - Okay. 4 out of 51 reviews
Rating 4 - Poor. 1 out of 51 reviews
Rating 2 - Terrible. 0 out of 51 reviews

Reviews

Verified review

10/10 Excellent

Gopal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super deal and best customer care with yummy breakfast.
Stayed 2 nights in Aug 2026
Verified review

8/10 Good

shunji

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff. Clean room. Good location. Almost perfect if breakfast is a bit better cooked.
Machhapuchare and Sarangkot hill from the room window
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Sachin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service desk staff were extremely helpful and attentive, always ready to assist with any inquiries. The room was spacious, clean, and well-maintained, providing a comfortable and relaxing environment. Overall, a wonderful stay.
Stayed 1 night in Jan 2025
Verified review

8/10 Good

Sarita

Liked: Cleanliness, amenities
Food was not great, no taste. Overall good hotel. Service Not suitable for the price.
Stayed 3 nights in Feb 2025
Verified review

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In the center of lakeside, 2minute walk to the main street and the lake with all the shops, bars and restaurants. Rooms are spacious, clean and comfortable with a fridge and tea/coffee making facilities. Bottled water in the room and replaced on request. Room cleaning available daily if you want. Staff were friendly, welcoming and helpful. They arranged our taxi to chitwan for us. Breakfast was basic but a good start to the day. We loved pokhara and would definitely stay at the crystal Palace again and recommend to others
Stayed 7 nights in Nov 2023
Verified review

8/10 Good

Elton

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are spacious and clean. There are a lot of exposed wires for the TV and cable. The balcony was a bonus but the view was not so great. There was a huge wildfire somewhere so there was a constant haze during the whole trip. They have a travel agent downstairs, but after my experience of booking a paragliding experience only to have them try and raise the price on me once I arrived, I gave up on experiencing the local activities and just used the time to relax. It's about a five-minute walk to the lake and there are shops all along the street for about 2 km in either direction. Breakfast was very basic though you need to get down early because they do tend to run out of things. Meat is served occasionally and the variety of food is limited. You can get enough to eat, but it is not going to "fill you up" in any sense of the term. There is a bare rooftop with a view of the surrounding buildings and mountains but the haze obscured most of it. The guys at the desk were nice enough. I forgot to return my key when I checked out though. I found it in my pocket when I got to the airport.
Stayed 3 nights in Apr 2024
Verified review

6/10 Okay

Kyo

Old facilities without elevator. Poor breakfast serviced, but much other options near by.
Stayed 2 nights in Apr 2023
Verified review

10/10 Excellent

TAKAMITSU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

清潔でサービスの良いホテル

ネパールの最終日に利用しました。清潔でサービスも良く文句ありません。予約情報が正しく伝わっていなかっため、チェックインに20分ほど時間がかかりましたが、部屋のアップグレードをしてもらえました。
Stayed 2 nights in Dec 2023
Verified review

8/10 Good

Rajan

Liked: Cleanliness, amenities, property conditions & facilities
NO CHEF NO FOOD.tHIS WAS A BIT DISSAPPOINTING,EXCEPT THAT EVERYTHING ELSE WAS FAIRLY GOOD
Stayed 2 nights in Dec 2020
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean room and all staff is super helpful. location is best for me. i recommend this hotel highly.
Stayed 1 night in Apr 2019
Verified review

8/10 Good

老背包旅行者

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ホテルの立地、設備には満足。従業員の対応も良かった。リセットしたタブレットのSIMカード再設定で大変お世話になった。 翌日の観光タクシーを予約し支払った数時間後、翌翌日の観光タクシーも予約したら、前日の分も請求された。同一人。受領書を貰っていたのでツッパネタ。 一般常識だが、支払ったら受領書は必ずその場で貰う事。
Stayed 1 night in Nov 2018
Verified review

8/10 Good

Verified traveler

Liked: Staff & service

Helpful manager

Nice guy who helped make stay pleasant
Stayed 1 night in Oct 2018
Verified review

8/10 Good

TN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

湖に近い居心地のよいホテル

マウンテンビューの部屋で、２方向が窓、そのうち１方向にはベランダがありました。開放感のある明るい部屋でくつろぐことができました。 ホテルの人たちも親しみやすく、安心して過ごすことができました。たくさんあるホテルの中で選択に迷いましたが、泊まってよかったです。
Stayed 2 nights in Aug 2018
Verified review

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with amazing staff who did everything to provide us with the best service and make our stay enjoyable. They gave us all the advice we needed to plan our trips to discover the beautiful nature in the region. Highly recommended for a very agreeable stay in Pokhara.
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good hotel

Good service and cĺean rooms, just 2 min. to lake, big windows. Privacy...4.8
Verified review

10/10 Excellent

christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

christal clear

a great value hotel conveniently situated close to bars ,restaurants and shops and only a stones throw from the lake and the possibility of boat hire and a romantic paddle.staff absolutely tip top ,friendly and obliging and i would thoroughly recommend this establishment to anybody
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice budget hotel & at walking distance from main shopping area & Lake Fewa. Friendly hot staff.
Verified review

8/10 Good

Mei chin

Liked: Staff & service
Disliked: Cleanliness, room comfort

服務親切的飯店

服務人員很樂意幫助住客！
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, not very good, but I think it is the best hotel in Pokahra.
Verified review

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Hotel Centrally place in Lakeside

from the moment that you arrive at the hotel, you know that you are going to enjoy your stay there, the staff are excellent always there to help you in anyway they to make sure your stay there is the best plenty of choice of food eat there, the masala tea a must, i had a good view of stupa temple from the balcony of my room, they arranged my trips to suit my needs nothing was to much trouble for them, definitely stay again on my next visit.
Verified review

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awesome best for the dollar

Very nice staff awesome place I've been traveling Asia for 3 months and this is a 4 star hotel back in Canada or USA clean we'll run and stayed 3 days and extended it another 2 the town is a bit slow but plenty of activities the hotel can take care of it all
Verified review

8/10 Good

ゆたか

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

清潔で居心地良い。

マネージャーはオプショナルツアー勧誘熱心ですが、親切です。 何処に行くにも近くて便利。 冷蔵庫はありません。 エレベーターなく上階は大変ですがトレッキングの準備になる。 朝食はプアなので近所のカフェ、食堂がおすすめ。
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
than you for the great service. :-)
Verified review

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice Hotel Good Location

This is my second time staying at this hotel, and as before excellent in service warm friendly staff, nothing is to much trouble for them to help you in whatever you need, always making sure your stay is good, which i must say was excellent as always, my room always clean and fresh bedding and towels everyday, food is also good and i just love their masala tea, superb.
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wifi較弱。熱水要等比較久才有