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The Reef Coco Beach Resort & Spa- Optional All Inclusive

Property class: 3.5

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Photo gallery for The Reef Coco Beach Resort & Spa- Optional All Inclusive

A resort with a central pool, thatched-roof buildings, and a view of the ocean. - The Reef Coco Beach Resort & Spa- Optional All Inclusive (Playa del Carmen)
Property video
A restaurant with a wooden bar, tables with chairs, and a view of the ocean. - The Reef Coco Beach Resort & Spa- Optional All Inclusive (Playa del Carmen)
A wooden deck with two beds, a thatched roof, and a view of the ocean and boats. - The Reef Coco Beach Resort & Spa- Optional All Inclusive (Playa del Carmen)
A beachside hotel with rows of sun loungers and umbrellas, palm trees, and a clear sky. - The Reef Coco Beach Resort & Spa- Optional All Inclusive (Playa del Carmen)
Located close to Mamitas Beach and Playa del Carmen Main Beach, The Reef Coco Beach Resort & Spa- Optional All Inclusive provides a marina, a swim-up bar, and a beach bar. This resort is a great place to bask in the sun with a beachfront location, beach massages, and sun loungers. Treat yourself to a hot stone massage, a body wrap, or reflexology at the onsite spa. At the 5 on-site restaurants, enjoy breakfast, lunch, dinner, and Japanese cuisine. Enjoy the gym, as well as activities like kayaking, snorkeling, and surfing/body boarding. Free WiFi in public areas is available to all guests, along with a poolside bar and a terrace.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Hot tub
  • Parking included
  • Air conditioning

Off-peak, on budget: 30% or more off select hotels in our fall sale

Skip the crowds, keep the savings. AARP members save more after Labor Day. Book by Oct 7, 2026.

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Room Premium with Partial Sea View

In-room safe, blackout drapes, iron/ironing board, bed sheets

Room Premium with Partial Sea View

  • Partial sea view
  • 27 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Premium Room, Garden View

A modern restaurant with a view of the ocean, featuring a mix of seating areas and a bar.

Premium Room, Garden View

8.2 out of 10
Very good
(10 reviews)
  • Garden view
  • 29 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Superior Room, Garden View

A hotel room with a large bed, a desk with a chair, a television, and a balcony with a view of a pool and buildings.

Superior Room, Garden View

8.2 out of 10
Very good
(154 reviews)
  • Garden view
  • 29 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Superior Room, Pool View

A hotel room with two beds, a TV, a desk, and a view of a garden with a hammock.

Superior Room, Pool View

8.4 out of 10
Very good
(15 reviews)
  • 29 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Partial Ocean View

A modern restaurant with a view of the ocean, featuring a mix of seating areas and a bar.

Premium Room, Partial Ocean View

8.0 out of 10
Very good
(16 reviews)
  • Partial ocean view
  • 29 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Room Superior with Garden View

In-room safe, blackout drapes, iron/ironing board, bed sheets

Room Superior with Garden View

  • Garden view
  • 27 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Room Superior with Pool View

In-room safe, blackout drapes, iron/ironing board, bed sheets

Room Superior with Pool View

  • 27 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

About the neighborhood

Located on the beach, The Reef Coco Beach Resort & Spa- Optional All Inclusive is in Luis Donaldo Colosio, a neighborhood in Playa del Carmen with good shopping. Playa del Carmen Maritime Terminal and Gran Coyote Golf are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit Xplor Theme Park and Xcaret Eco Theme Park. Mamitas Beach and Playa del Carmen Main Beach are two other places to visit that come recommended. Take an opportunity to explore the area for water adventures such as sailing and other activities like golfing. Visit our Playa del Carmen travel guide
View more Resorts in Playa del Carmen
Map
Región 6, Calle Flamingo Lt 1 Mz 7, Luis Donaldo Colosio, Playa del Carmen, QROO, 77710

What's nearby

  • An aerial view of a coastal city with a wide beach, clear turquoise waters, and dense greenery.
    Mamitas Beach
    2 min walk - 0.1 miles
  • A beach with a thatched-roof structure, palm trees, and clear blue water.
    Playa del Carmen Main Beach
    6 min walk - 0.4 miles
  • A public square with a central sculpture of a figure with outstretched wings, surrounded by other statues.
    Quinta Avenida
    11 min walk - 0.6 miles
  • Coco Beach
    3 min walk - 0.2 miles
  • Punta Esmeralda Beach
    8 min drive - 2.0 miles

Getting around

  • Cancun Intl. Airport (CUN)
    50 min drive

Restaurants

  • San Lucho Mezcaleria
    7 min walk
  • Ceviche Corazon
    6 min walk
  • La Vagabunda
    5 min walk
  • Pizza Italia
    6 min walk
  • Colectivo Mexicano Cervecero
    7 min walk

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Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 5 bars/lounges
  • 5 restaurants
  • A beach bar
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Miramar
  • Rosinella
  • Sabor Latino
  • Samurai - premium only
  • Snack Bar

Things to do

  • Beach volleyball
  • Bicycle storage
  • Billiards/pool table
  • Boat tours
  • Children's pool
  • Fishing
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Gym
  • Hot tub
  • Karaoke
  • Kayaking
  • Mini golf
  • Outdoor pool
  • Outdoor tennis court
  • Parasailing
  • Personal motorized watercraft
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling
  • Surfing/bodyboarding
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Mini golf
  • Mini-fridge
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 8,762 square feet of conference space
  • Business center
  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • Marina
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1"on-site accessible parking spaces 1", on-site accessible parking spaces
  • Elevator (43 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible spa

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 2003
  • Designated smoking areas (fines apply)
  • Eco-friendly cleaning products used
  • Local artist showcase
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Renewable energy used
  • Some LED lighting used
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Waste recycling policy
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LED TV with cable channels

Food and drink

  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property will be renovating from September 1 2026 to September 30 2026 (completion date subject to change). The following areas are affected:
  • One of the swimming pools

Alternate facilities will be available offsite during the renovation.

During renovations, the resort will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 3.46 per accommodation, per night
  • Destination fee: USD 0.59 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 008-007-004406/2025

We should mention

No pets and no service animals are allowed at this property

Frequently asked questions

Does The Reef Coco Beach Resort & Spa- Optional All Inclusive have a pool?

Yes, this property has an outdoor pool and a children's pool. The property will be renovating one of the pools from September 1 2026 to September 30 2026 (completion date subject to change).

Is The Reef Coco Beach Resort & Spa- Optional All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at The Reef Coco Beach Resort & Spa- Optional All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at The Reef Coco Beach Resort & Spa- Optional All Inclusive?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Are there all-inclusive benefits at The Reef Coco Beach Resort & Spa- Optional All Inclusive?

Some rate plans available at this resort are all-inclusive.

Where is The Reef Coco Beach Resort & Spa- Optional All Inclusive located?

Nestled on the beach, this Luis Donaldo Colosio resort is within a 10-minute walk of Mamitas Beach and Playa del Carmen Main Beach. Quinta Avenida and Playa del Carmen Maritime Terminal are also within 2 mi (3 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

The Reef Coco Beach Resort & Spa- Optional All Inclusive Reviews

8.0

Very Good

8.6

Cleanliness

8.0

Amenities

8.6

Staff & service

8.2

Property conditions & facilities
Rating 10 - Excellent. 453 out of 1010 reviews
Rating 8 - Good. 256 out of 1010 reviews
Rating 6 - Okay. 157 out of 1010 reviews
Rating 4 - Poor. 74 out of 1010 reviews
Rating 2 - Terrible. 70 out of 1010 reviews

Reviews

Verified review

10/10 Excellent

Raven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were super nice, the rooms were clean the food was good and it’s a good location. My kids and I had a great time.
Stayed 4 nights in Aug 2026
Verified review

10/10 Excellent

Maria Theresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs are so nice and friendly. The in resort excursions are fun and reasonable price. Over all experience were great, it feels like home to me, and will come back again. Beautiful country❤️
Stayed 5 nights in Aug 2026
Verified review

6/10 Okay

Jeanett

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, friendly staff, pool was amazing. Easy access to beach and all amenities. Food was terrible but that was the only negative.
Stayed 3 nights in Aug 2026
Verified review

8/10 Good

Shelly Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean, property well maintained, staff friendly and helpful. Buffet was ok. The staff worked hard to keep the beach clean of seaweed, and to ensure guests were taken care of. The only downfall for us was the gym was only opened certain hours. We loved that they offered yoga on the beach!
Stayed 7 nights in Aug 2026
Verified review

10/10 Excellent

Nikos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was awesome! Loads to do! I would definitely recommend this hotel… Also, it was located in the best part of fifth Street! The drinks were great, the food was great, and the location couldn’t be better!
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

JAVIER RAMIREZ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is just the right size. It’s super clean and quiet. The staff was very attention to our needs. This includes front desk, waiters and waitresses, plus the room cleaning crews.
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Joselyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had such a good time on my stay, the staff was super great and helpful, we had a waiter name Luis who made sure we had a good time and suggested all the good stuff around the resort and foods to try! Thank you all, I’ll be back one day!
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

destin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like almost everything about this place, the staff were unbelievable, friendly and helpful. The rooms were very clean, and A/C was working perfectly. The beach and the pool was clean, the service by the beach and pool was excellent and the food and drinks were great. I would recommend to have a lounge bar and music at least Friday and Saturday night. I really enjoyed my time there 🙏❤️
Stayed 4 nights in Jul 2026
Verified review

8/10 Good

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff, hard working and courteous! Cheers to the staff and the people.
Stayed 4 nights in Jun 2026
Verified review

4/10 Poor

adrienne

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The pictures on this site are very deceiving, especially at the beach. The chairs need to be redone. I understand they’re do renovations on the property, but that has nothing to do with the condition of the beach and the facilities. The food in the main dining hall for breakfast was excellent, dinner not so good. The best place to eat was the Japanese restaurant, good food and entertainment. Visited their sister hotel, Playacar Beach which was 1000% better. I would suggest that you look into that property first. I would not recommend this hotel.
Stayed 3 nights in Sep 2026
Verified review

6/10 Okay

Lana Hallie

Liked: Amenities
The staff was mostly friendly and helpful. Fairly clean…some mold inside open restaurant was awful. Sadly, Beach was loaded with seaweed and trackers trying to clear it. Overall a decent place for the price, best for young families, shallow splash pools etc.
Stayed 6 nights in Jul 2026
Verified review

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room, pool was clean and staff was extremely helpful and friendly. Very family friendly.
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was fantastic! Room was great! Large variety of food choices at the buffets and the a la cartes were excellent (we did Japanese and Italian), definitely will return!
Stayed 8 nights in May 2026
Verified review

4/10 Poor

Elier

Disliked: Amenities, property conditions & facilities
Cleaned room everyday . Beds too small for an average size couple,.good beach view other than seaweed . Nice lobby there was always someone that could help, seaweed smelled terrible everyday. Need to maintain toiletries in room ran out of them as our 1 wk stay family of 4
Stayed 5 nights in Jun 2026
Verified review

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room staff really friendly nice pool nice beach view. I really recommend this place.
Stayed 3 nights in Mar 2026
Verified review

8/10 Good

Roger

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a small property, but the staff is excellent, and the beach is beautiful, with the exception of the brown seaweed that covers much of the water in August. The biggest downside was the food. The dinner restaurants were great, but the poolside lunch options and buffets were subpar. The wait staff, however, was excellent. One thing to be aware of is that the Japanese restaurant is not included in the all-inclusive package. Apparently, there are different levels of all-inclusive packages, which we were unaware of when booking. Access to the Japanese restaurant required an upgrade, a $35-per-person, per-day additional charge, or attending a timeshare presentation. Overall, this is a great hotel, especially if you don’t mind going elsewhere for food. You’re also very close to 5th Avenue, which has plenty of excellent restaurants. Based on my experience, I would recommend skipping the all-inclusive package and eating out instead.
Stayed 5 nights in Aug 2026
Verified review

2/10 Terrible

Susana

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
They need to work hard on improving customer service. The service was terrible. You go on vacation to relax and get away from daily life, and when you arrive at a hotel, you expect to be treated with at least a basic level of decency—which was the only thing I was looking for. What do I mean? The hotel itself was lovely—the facilities, the pools, everything was clean—but the customer service was terrible.
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have been visiting the Reef many many years. The staff, especially Victor, Milton, Wilbert, Marco and Wilbert are fantastic
Stayed 5 nights in Apr 2026
Verified review

8/10 Good

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a language barrier but staff was friendly, polite, and helpful. The pool temperature was perfect with enough seating areas in the pool.
Stayed 5 nights in Apr 2026
Verified review

8/10 Good

Erin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff experience, food was good, beautiful views.
Stayed 6 nights in Dec 2025
Verified review

8/10 Good

MELVIN

Liked: Cleanliness, property conditions & facilities
Clean room, staff are very nice.
Stayed 15 nights in Dec 2025
Verified review

8/10 Good

Erin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort is beautiful, beach is lovely and the staff is wonderful. Only criticism would be that after requesting one king sized bed, in one of our 2 booked rooms, multiple times, we were placed in a room with 2 double beds.
Stayed 7 nights in Mar 2026
Verified review

8/10 Good

Isabel

Liked: Cleanliness, staff & service, amenities
It’s a family-friendly place, which is great. The buffet food is decent. The facilities are okay, but that’s not a major issue. The location is convenient, as it’s near 5th Avenue. We visited during the Sargasso season, and all the hotels had a fishy smell, which I didn’t like. However, the staff, especially Jesus, were very friendly and kind. I’ll give it another chance in the future.
Stayed 4 nights in May 2026
Verified review

8/10 Good

Geoffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The buffet was excellent; the Italian and Mexican restaurants were lacking. Fitness room well equipped, great staff. Beach was great.
Stayed 5 nights in Mar 2026
Verified review

8/10 Good

Keyla

Liked: Cleanliness, amenities, property conditions & facilities
Hotel was amazing; great food, great activities, nearby restaurants and bars, shopping stores.
Stayed 6 nights in Nov 2025