Sandos Caracol Nature Resort & Water Park All Inclusive

Family fun on the beach, with 2 outdoor pools, near Gran Coyote Golf

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Where to?

Dates

December 2025

2

January 2026

Sandos Caracol Eco Resort - All Inclusive offers a peaceful retreat with access to a nearby golf course and Quinta Alegría Shopping Mall. Guests relax on white sand beaches, rejuvenate at SPA SANDOS, and dine at nine distinctive on-site restaurants.

Good

Popular amenities

Hot Tub
Bar
All inclusive
Breakfast included
Pool

Room options

Check availability for these dates

Tonight

Dec 2 - Dec 3

Tomorrow

Dec 3 - Dec 4

All rooms

1 bed

2 beds

3+ beds

Showing 31 of 31 rooms

Free minibar, in-room safe, desk, laptop workspace

Room Superior with Pool View

39 sq m
Sleeps 4

Suite Master with Pool View

62 sq m
Sleeps 4

Suite Premium with Pool View

62 sq m
Sleeps 4

Room Superior

30 sq m
Sleeps 4

Pool View Superior

Highlights

Balcony

Air conditioning

Free minibar items

Plasma TV

Blackout drapes/curtains

Ceiling fan

Private bathroom

Hair dryer

39 sq m
Ocean view
Sleeps 4
2 Queen Beds OR 1 King Bed

Pool View Penthouse

Highlights

Balcony

Private indoor hot tub

Air conditioning

Free minibar items

Plasma TV

Ceiling fan

Blackout drapes/curtains

Separate bedroom

62 sq m
1 bedroom
Ocean view
Sleeps 4
1 King Bed and 1 Twin Sofa Bed

Pool View 1 Bedroom Suite

Good

Highlights

Balcony

Air conditioning

Free minibar items

Plasma TV

Ceiling fan

Blackout drapes/curtains

Separate bedroom

Private bathroom

62 sq m
1 bedroom
Ocean view
Sleeps 4
1 King Bed and 1 Twin Sofa Bed

Eco Family Superior

Very good

Highlights

Balcony

Air conditioning

Free minibar items

Plasma TV

Renovated in 2017

Blackout drapes/curtains

Ceiling fan

Private bathroom

30 sq m
Sleeps 4
1 King Bed and 1 Twin Bunk Bed

Eco Family Suite

Very good

Highlights

Balcony

Air conditioning

Free minibar items

Plasma TV

Renovated in 2017

Ceiling fan

Blackout drapes/curtains

Separate bedroom

41 sq m
1 bedroom
Sleeps 5
1 King Bed and 1 Twin Bunk Bed

Eco Family Penthouse

Very good

Highlights

Balcony

Air conditioning

Free minibar items

Plasma TV

Ceiling fan

Blackout drapes/curtains

2 bedrooms

Private bathroom

64 sq m
2 bedrooms
Sleeps 5
1 King Bed and 1 Large Twin Bunk Bed

Superior Select Adults Only

Good

Highlights

Balcony

Air conditioning

Free minibar items

Plasma TV

Blackout drapes/curtains

Ceiling fan

Private bathroom

Hair dryer

39 sq m
Sleeps 2
1 King Bed OR 2 Queen Beds

Deluxe Select Adults Only

Excellent

Highlights

Balcony

Private indoor hot tub

Air conditioning

Free minibar items

Plasma TV

Blackout drapes/curtains

Ceiling fan

Private bathroom

41 sq m
Sleeps 2
1 King Bed and 1 Twin Sofa Bed

Penthouse Select Adults Only

Good

Highlights

Balcony

Air conditioning

Free minibar items

Plasma TV

Ceiling fan

Blackout drapes/curtains

Separate bedroom

Private bathroom

62 sq m
1 bedroom
Sleeps 2
1 King Bed and 1 Twin Sofa Bed

Suite Superior with View

41 sq m
Sleeps 2

Suite Superior with View

41 sq m
Sleeps 3

Suite Superior with View

41 sq m
Sleeps 4

Suite Superior with View

41 sq m
Sleeps 3

Suite Superior with View

41 sq m
Sleeps 4

Suite Superior with View

41 sq m
Sleeps 5

Suite Superior with View

41 sq m
Sleeps 3

Suite Superior with View

41 sq m
Sleeps 4

Suite Superior with View

41 sq m
Sleeps 5

Suite Premium with Garden View

64 sq m
Sleeps 2

Suite Premium with Garden View

64 sq m
Sleeps 2

Suite Premium

64 sq m
Sleeps 3

Suite Premium

64 sq m
Sleeps 4

Suite Premium

64 sq m
Sleeps 4

Suite Premium with Garden View

64 sq m
Sleeps 5

Suite Premium with Garden View

64 sq m
Sleeps 4

Suite Premium with Garden View

64 sq m
Sleeps 4

Suite Premium with Garden View

64 sq m
Sleeps 5

About the neighborhood

Carretera Cancún Chetumal Km. 295, Playa del Carmen, QROO, 77710

What's nearby

Playa Xcalacoco - 14 min walk - 0.8 miles
Gran Coyote Golf - 5 min drive - 1.1 miles
Quinta Avenida - 9 min drive - 3.3 miles
Xcaret Eco Theme Park - 23 min drive - 9.8 miles
Maroma Beach - 28 min drive - 10.0 miles

Getting around

Cancun Intl. Airport (CUN) - 46 min drive

Restaurants

‪La Laguna - ‬5 min walk
‪The Royal Market - ‬15 min walk
‪Marley Coffee - ‬19 min walk
‪La Toscana - ‬3 min walk
‪Bar L'Elefant - ‬1 min walk

About this property

Sandos Caracol Nature Resort & Water Park All Inclusive

Upscale all-inclusive property near Gran Coyote Golf

Located close to Quinta Alegría Shopping Mall, Sandos Caracol Nature Resort & Water Park All Inclusive provides a free breakfast buffet, an adjacent golf course, and free water park access. This property is a great place to bask in the sun with a beachfront location, beach massages, and sun loungers. Indulge in a Thai massage, aromatherapy, and reflexology at Spa Sandos, the onsite spa. Be sure to enjoy a meal at any of the 7 on-site restaurants. The health club offers yoga classes and fitness classes; other things to do include snorkeling, hiking/biking, and parasailing. In addition to 2 poolside bars and a swim-up bar, guests can connect to free WiFi in public areas.

Other perks include:

2 outdoor pools and a children's pool, along with a waterslide, sun loungers, and pool umbrellas
Free self parking
Free bicycle rentals, an outdoor tennis court, and a roundtrip airport shuttle (surcharge)
An outdoor pickleball court, a front-desk safe, and tour/ticket assistance
Guest reviews speak well of the family-friendly amenities

Room features

All 956 rooms boast comforts such as laptop-compatible safes and laptop-friendly workspaces, in addition to perks like air conditioning and free stocked minibars. Guest reviews say good things about the clean rooms at the property.

Other conveniences in all rooms include:

Bathrooms with showers and free toiletries
Plasma TVs with satellite channels
Balconies, coffee/tea makers, and ceiling fans

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included

In-room minibar (all beverages included)

Water activities

Kayaking

Sailing

Scuba-diving lessons

Snorkeling

Surfing/body boarding

Land activities

Bicycling

Fitness facilities

Tennis

Volleyball

Lessons/classes/games

Aerobics

Dancing

Yoga

Entertainment

Onsite entertainment and activities

Access to onsite nightclubs

Onsite live performances

Theme parties

Similar properties

Pool
Hot Tub
All inclusive
Spa

Property amenities

Internet

Available in all rooms: Internet access
Available in some public areas: Free WiFi

Parking and transportation

Roundtrip airport shuttle (surcharge)
Free self parking on site

Food and drink

Free buffet breakfast available daily 7:00 AM to 11:00 AM
2 poolside bars
7 restaurants
9 bars/lounges
A swim-up bar
Coffee and tea in common areas
Snack bar/deli

Things to do

18-hole adjacent golf course
2 outdoor pools
5 hot tubs
Beach volleyball
Beach yoga
Billiards/pool table
Children's club
Children's pool
Ecotours
Fitness classes
Free bicycle rentals
Free water park
Full-service spa
Health club
Hiking/biking trails
Kayaking
Outdoor padel court
Outdoor pickleball court
Outdoor tennis court
Parasailing
Personal motorized watercraft
Playground
Sailing
Sauna
Scooter/moped rentals
Scuba diving
Shopping
Snorkeling
Steam room
Waterslide

Family friendly

2 outdoor pools
Children's club
Children's pool
Free water park access
Laundry facilities
Playground
Snack bar/deli
Waterslide

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Wedding services

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Garden
On the beach
Pool loungers
Pool umbrellas
Terrace

Full-service spa

16 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Facials
Hot stone massages
Hot tub
Hydrotherapy
Manicures/pedicures
Outdoor treatment areas
Prenatal massages
Reflexology
Sauna
Spa open daily
Sports massages
Steam room
Thai massages
Turkish bath

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Upper floors accessible by stairs only

More

3 floors
Banquet hall
Built in 2005
Designated smoking areas

Room amenities

Bedroom

Blackout drapes

Bathroom

Free toiletries
Hair dryer
Private bathroom
Shampoo
Shower
Soap
Toilet paper
Towels provided

Entertainment

Plasma TV with satellite channels

Food and drink

Coffee/tea maker
Free stocked minibar

More

Air conditioning
Ceiling fan
Desk
Iron/ironing board
Laptop workspace
Laptop-compatible safe
Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM

Early check-in subject to availability

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

This property's water park is closed every Tuesday. The water park is open Wednesday - Monday from 10 AM-5 PM for adults and from 9 AM-6 PM for children.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are not available

Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

Sanitation services: MXN 85 per night
A damage deposit of MXN 5000 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Property Registration Number 008-007-006283/2025

We should mention

This property does not have elevators

A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31

Only registered guests are allowed in the guestrooms

Guests under 18 years old are not allowed in the health club, fitness facility, or hot tub, while guests under 6 years old are only allowed in the swimming pool with adult supervision

Guests under 18 years old are not allowed in the spa

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Caracol Eco

Caracol Sandos

Caracol Sandos Eco Resort

Eco Caracol Sandos

Eco Sandos Resort

Sandos Caracol Eco

Sandos Caracol Eco Playa del Carmen

Sandos Caracol Eco All Inclusive Playa del Carmen

Sandos Caracol Eco Resort All Inclusive Playa del Carmen

Sandos Eco Resort

Caracol Beach

Caracol Village Hotel Playa Del Carmen

Hotel Sandos Caracol Eco

Sandos Caracol Beach Resort Spa

Sandos Caracol Eco Hotel

Sandos Caracol Mexico

Sandos Caracol Riviera Maya

Frequently asked questions

Does Sandos Caracol Nature Resort & Water Park All Inclusive have a pool?

Yes, this property has 2 outdoor pools and a children's pool.

Is Sandos Caracol Nature Resort & Water Park All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Sandos Caracol Nature Resort & Water Park All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM. Late check-in is available during limited hours.

What time is check-out at Sandos Caracol Nature Resort & Water Park All Inclusive?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Sandos Caracol Nature Resort & Water Park All Inclusive provide a shuttle to the airport?

Yes, there's an airport shuttle.

Are there all-inclusive benefits at Sandos Caracol Nature Resort & Water Park All Inclusive?

Yes, the property is all-inclusive. All food and beverages are included, and activities include snorkeling, kayaking, sailing, and more.

Where is Sandos Caracol Nature Resort & Water Park All Inclusive located?

Located in Corasol, this beachfront property is next to a golf course and within 3 mi (5 km) of Gran Coyote Golf and Quinta Avenida. Quinta Alegría Shopping Mall and Central Square are also within 9 mi (15 km).

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Sandos Caracol Nature Resort & Water Park All Inclusive Reviews

7.0

Good

7.6/10

Cleanliness

7.2/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

8/10 Good

Dianey

Nov 30, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Everything was perfect, except for the food they need to put a real Mexican food restaurant!!

Stayed 6 nights in Nov 2025

8/10 Good

Crystal

Nov 6, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Rooms were clean, staff was amazing. Only wish there were seats in the designated smoking areas. Otherwise overall this was a great resort

Stayed 7 nights in Oct 2025

10/10 Excellent

vintea darleen

Oct 16, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Had a amazing time. The food was mid but enjoyed a great dinner on the beach that was out of this world

Stayed 5 nights in Oct 2025

8/10 Good

Sam

Sep 1, 2025

Liked: Amenities

Good place for vacation

Stayed 4 nights in Aug 2025

8/10 Good

Tala

Nov 17, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Rooms are big and clean. Its very large and you have to walk alot to get places but it's pretty cool being in the jungle.

Stayed 4 nights in Nov 2025

6/10 Okay

Stephanie

Nov 9, 2025

Staff was amazing. Check in took an hour waiting in line. Water park was closed due to painting and jade river was kinda gross to swim in. Food was good at most restaurants. Beach was nice. Loved seeing all the animals. Shows were good and loved the market on Fridays.

Stayed 5 nights in Nov 2025

8/10 Good

Omar

Sep 11, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Overall a great place

Stayed 5 nights in Sep 2025

2/10 Terrible

Angel

Oct 21, 2025

Food was ok, not so clean and check in took a while.

Stayed 1 night in Oct 2025

10/10 Excellent

Fransisco Javier

Nov 9, 2025

Liked: Cleanliness, staff & service, amenities

Resort was pretty, staff was friendly. Only negative would be the quality of food. The food was bland. At all 3 sit down restaurants/ buffets. Monkeys are really cool my kids loved that. Shows were amazing. Drinks are ok. I would go again.

Stayed 3 nights in Nov 2025

8/10 Good

Gordon

Nov 5, 2025

Liked: Cleanliness, amenities

Good ac food and service was hit and miss including la carte.

Stayed 13 nights in Oct 2025

10/10 Excellent

Marty

Aug 17, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Always a amazing hotel

Stayed 6 nights in Aug 2025

6/10 Okay

Hina

Nov 14, 2025

Liked: Cleanliness, property conditions & facilities

The room was beautiful and near the pool. however, the common area and the sports bar were not in good condition...rainwater was everywhere. There were no enclosed areas if case of heat or rain. Lots of mosquitos but not enough repellent provided. Restaurants and bars were decent

Stayed 2 nights in Sep 2025

10/10 Excellent

Anushya

Sep 23, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This is our second time. It’s a great property. Children loved the waterpark and activities.

Stayed 4 nights in Sep 2025

10/10 Excellent

Roshina

Jul 12, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

A great location for a family vacation

Stayed 5 nights in Jul 2025

10/10 Excellent

Linda

Oct 23, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Thank you.

Stayed 7 nights in Oct 2025

6/10 Okay

Lester

Oct 20, 2025

Liked: Staff & service, amenities

The buffet food was just average but the food at the specialty restaurants were much better. More needs to be done to control the amount of mosquitoes at the resort. Stagnant rain water needs to be treated.

Stayed 4 nights in Oct 2025

10/10 Excellent

Columba

Oct 12, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Clean room

Stayed 7 nights in Oct 2025

8/10 Good

Omar Erasmo

Nov 5, 2025

Liked: Cleanliness, staff & service, amenities

The staff was amazing and very friendly, and the food overall was good. However, the food at the buffet was often cold, and the AC in one of our rooms was leaking. I stayed for 4 nights, and it leaked the entire time. I let the staff know, but unfortunately, the issue was never fixed, so I had to place a trash can under it to collect the water.

Stayed 4 nights in Nov 2025

10/10 Excellent

Lizeth

Sep 9, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Nice environment

Stayed 3 nights in Aug 2025

6/10 Okay

Holly

Oct 19, 2025

Liked: Cleanliness, staff & service

Disliked: Amenities, property conditions & facilities

Staff were amazing and helpful. A lot of the buildings leak when raining and the property has a lot of flooded walkways after rain. Property is currently undergoing renovations so not all amenities were available.

Stayed 7 nights in Oct 2025

6/10 Okay

Jennifer

Nov 12, 2025

Liked: Staff & service

Disliked: Cleanliness

Difficult to make À la carte reservations resulting in long lines to buffets. Limited breakfast and lunch choices. El nido doesn’t serve cereal until 11:00 pm when the majority of people eating cereal are kids and that is too late for them to wait up for a snack.

Stayed 7 nights in Nov 2025

10/10 Excellent

Jocelyn

Sep 9, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very spacious rooms

Stayed 2 nights in Aug 2025

2/10 Terrible

Cesar

Nov 14, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Not enough staff. Checking in took two and a half hours. Thank goodness Alexis was there. I was really hungry not your fault but had a very early flight. He went over and beyond. Pre checked me in and took me to gram a bite to eat. Staff was amazing but the check in was my only problem. I might go with another company next time

Stayed 4 nights in Nov 2025

4/10 Poor

Harry

Sep 30, 2025

Liked: Cleanliness

Disliked: Amenities, property conditions & facilities

Most of the restaurants were closed and many of the activities were limited.

Stayed 2 nights in Sep 2025

4/10 Poor

jorge

Oct 26, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

the bed supposed to be king size and i got two

Stayed 5 nights in Oct 2025

Sandos Caracol Nature Resort & Water Park All Inclusive

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Reviews

Popular amenities

Room options

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Room Superior with Pool View

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Suite Master with Pool View

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Suite Premium with Pool View

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Room Superior

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Pool View Superior

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Pool View Penthouse

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Pool View 1 Bedroom Suite

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Eco Family Superior

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Eco Family Suite

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Eco Family Penthouse

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Deluxe Select Adults Only

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Penthouse Select Adults Only

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Suite Superior with View

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Suite Superior with View

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Suite Superior with View

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Suite Superior with View

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Suite Superior with View

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Suite Superior with View

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Suite Superior with View

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Suite Superior with View

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Suite Premium with Garden View

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Suite Premium with Garden View

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Suite Premium

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Suite Premium

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Suite Premium

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Suite Premium with Garden View

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Suite Premium with Garden View

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Suite Premium with Garden View

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Suite Premium with Garden View

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