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Hotel Ambra

2.5 star property
Hotel with an outdoor pool, near Quinta Avenida

Choose dates to view prices

Hotel Ambra sits near Playacar Golf Club, offering guests a quiet retreat with its attractive garden setting. Visitors appreciate the swimming pool area with comfortable sun loungers, while practical amenities include laundry facilities and complimentary WiFi in every room.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Housekeeping
  • 24/7 front desk
  • Laundry
  • Air conditioning
  • Free WiFi

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Deluxe Double Room

Deluxe Double Room | Desk, laptop workspace, free WiFi, bed sheets

Deluxe Double Room

8.8 out of 10
Excellent
(14 reviews)

Highlights

Air conditioning
LED TV
Rainfall showerhead
Private bathroom
Satellite channels
Netflix
Laptop workspace
Desk
  • 45 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room

Deluxe Room | Desk, laptop workspace, free WiFi, bed sheets

Deluxe Room

8.4 out of 10
Very good
(17 reviews)

Highlights

Air conditioning
LED TV
Rainfall showerhead
Private bathroom
Satellite channels
Netflix
Laptop workspace
Desk
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Room

Junior Room | Desk, laptop workspace, free WiFi, bed sheets

Junior Room

7.6 out of 10
Good
(4 reviews)

Highlights

Air conditioning
Kitchenette
Full-sized refrigerator/freezer
LED TV
Rainfall showerhead
Private bathroom
Microwave
Stovetop
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Map
Avenida 41 Sur, Esquina Calle 38, Playa del Carmen, QROO, 77712

What's nearby

  • Centro Maya Shopping Center - 3 min walk - 0.2 miles
  • Playacar Beach - 3 min drive - 1.8 miles
  • Quinta Avenida - 4 min drive - 1.8 miles
  • Playacar Golf Club - 4 min drive - 2.7 miles
  • Playa del Carmen Main Beach - 5 min drive - 2.4 miles

Getting around

  • Cancun Intl. Airport (CUN) - 48 min drive

Restaurants

  • ‪Starbucks - ‬7 min walk
  • ‪Perché No Italian Food - ‬10 min walk
  • ‪El Hongo - ‬9 min walk
  • ‪El Gran Taco - ‬2 min walk
  • ‪Vips - ‬5 min walk

About this property

Hotel Ambra

Hotel near Quinta Avenida
You can look forward to a terrace, a garden, and laundry facilities at Hotel Ambra. Stay connected with free in-room WiFi.
You'll also find perks like:
  • Swimming pool along with sun loungers and pool umbrellas
  • An outdoor pool, luggage storage, and a 24-hour front desk
  • A water dispenser, concierge services, and tour/ticket assistance
  • A TV in the lobby, smoke-free premises, and newspapers in the lobby
Room features
All guestrooms at Hotel Ambra boast thoughtful touches such as laptop-friendly workspaces and air conditioning, in addition to amenities like free WiFi.
More amenities include:
  • Bathrooms with rainfall showers and shampoo
  • 50-inch LED TVs with Netflix and satellite channels
  • Daily housekeeping, desks, and phones

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Wheelchair-accessible parking available

Things to do

  • Outdoor pool
  • TV in common areas

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • Mosquito nets
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch LED TV with satellite channels
  • Netflix

More

  • Air conditioning
  • Desk
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 50.91 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Property Registration Number 008-007-004902/2025

We should mention

Pool access available from 8:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms

Property is also known as

Hotel Ambra Hotel
Hotel Ambra Playa del Carmen
Hotel Ambra Hotel Playa del Carmen

Frequently asked questions

Does Hotel Ambra have a pool?

Yes, this property has an outdoor pool. Pool access is from 8:00 AM–10:00 PM.

Is Hotel Ambra pet-friendly?

No, only service animals are welcome at the property.

What time is check-in at Hotel Ambra?

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Ambra?

Check-out is at noon.

Where is Hotel Ambra located?

Located in Ejidal, this hotel is 0.2 mi (0.3 km) from Centro Maya Shopping Center and within 3 mi (5 km) of Playa del Carmen Main Beach and Xplor Theme Park. Quinta Avenida is 1.7 mi (2.8 km) away.

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Hotel Ambra Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 238 out of 396 reviews
Rating 8 - Good. 96 out of 396 reviews
Rating 6 - Okay. 38 out of 396 reviews
Rating 4 - Poor. 13 out of 396 reviews
Rating 2 - Terrible. 11 out of 396 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Chrystal

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent value and location. Friendly staff.
Stayed 1 night in Sep 2025

2/10 Terrible

Chrystal

Disliked: Cleanliness, amenities, property conditions & facilities
I had to leave early because the night clerk was agressive. He accosted me and said I did not pay the day before when I was going for coffee at 0700. The truth was dayshift did not record my cash payment, he also did not tell the truth. It took two hours to sort out. I was there on a business trip for two more weeks and checked out. Ive stayed at this hotel several times before. I will never be back. The nightshift worker is atrocious.
Stayed 1 night in Sep 2025

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This quaint hotel was well worth the money.
Stayed 1 night in Dec 2024

6/10 Okay

Jesus

Liked: Cleanliness, staff & service
This hotel is not really for tourists. If you just want a nice clean place to stay for a night or two and you have your own transportation to get to the local attractions you will be satisfied. We reserved a room with a kitchenette but it was not useful because there are no plates, utensils or pots and pans, so there is no way to cook unless you know this ahead of time. The little pool is nice with a few deck chairs around for relaxing.
Stayed 2 nights in Jul 2025

10/10 Excellent

HUGO ALFONSO CARMONA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente
Stayed 2 nights in Mar 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Stay

Would certainly stay there again
Stayed 5 nights in Nov 2022

10/10 Excellent

Edgar Emmanuel

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente
Stayed 2 nights in Feb 2025

6/10 Okay

Leslie

Liked: Cleanliness, staff & service
Good hotel
Stayed 5 nights in Feb 2024

10/10 Excellent

Edgar Emmanuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 2 nights in Jan 2025

10/10 Excellent

Sybia S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awesome no frill accommodations

Great stay!! Straight to the point and all the staff were friendly.
Stayed 4 nights in May 2024

10/10 Excellent

Edgar Emmanuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 5 nights in Dec 2024

10/10 Excellent

Mokhtar

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very clean the staff was very friendly and Carlos at the front desk was very nice. I highly recommend this Hotel.
Stayed 7 nights in Mar 2023

8/10 Good

Isabella

Liked: Cleanliness, staff & service, property conditions & facilities
Good property. Only about a 10 minute drive from the city centre but 40 min walk, So either be prepared to get at least 10,000 steps everyday or take out extra pesos to catch taxis. Right across the street from centro maya(strip mall) and there’s an otto right down the street (2min walk). Never felt unsafe walking alone at night.
Stayed 4 nights in Feb 2025

8/10 Good

ALEX

Liked: Staff & service
Good service
Stayed 2 nights in Oct 2024

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing !!
Stayed 12 nights in Jul 2022

2/10 Terrible

Carla

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the location — it’s super central! There’s an Oxxo, pharmacy, market, and shopping center all around, which made everything very convenient and really saved my trip. However, there are definitely some areas to improve. The back parking doesn’t feel secure — no cameras or mirrors, and the security guard is only at the front and often sleeping. Same with the front desk at night — you might have to wait if they’re napping. The room was dirty the first day, with a humidity smell, ants, and mosquitos on the bed. Towels were very old and ripped, and there was only one bedsheet with the A/C. Not very comfortable unless you bring extras. The kitchen is nice, but you need to bring your own cookware, coffee maker, and plates. The fridge was great, clean and worked well. The second day the cleaning improved, but towels and sheets stayed the same. Overall, the location was amazing, but I hope they improve security, cleanliness, and comfort. Still, if you’re just looking for a convenient base to explore the area, this place works.
Stayed 3 nights in Jul 2025

8/10 Good

Semah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

9/10 service

We had an amazing 3-nights stay here, the location is very close to a lot of places. The place is nice, simple, and clean, especially for its price. The staffs has been super friendly as well, they provided all we need you just got to ask, they also showed us a close local food place which we really loved! Will definitely book with them again!
Stayed 3 nights in Feb 2023

8/10 Good

Alexander

Liked: Staff & service, property conditions & facilities
Service
Stayed 1 night in Oct 2024

10/10 Excellent

Jose

Liked: Cleanliness, property conditions & facilities
Soriana across the street, oxxo next door. Clean room and good a/c. The only bad thing is that the parking.
Stayed 1 night in Jul 2023

8/10 Good

Tim

Liked: Cleanliness, staff & service, property conditions & facilities

Does the Job!

We stay here sometimes between Cancun and Tulum when our flights get in late or leave early. Its right off the highway and has parking. Rooms are basic, but clean and everything works. There is a restaurant open late right behind the hotel, an Oxxo next door, and a mall across the street. Price performance is good.
Stayed 1 night in Mar 2024

8/10 Good

JESUS ISRAEL

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in Dec 2024

6/10 Okay

Sabrina

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
If I knew they have humidity issues (and mold) I wouldn’t have stayed here. As soon as you walk in the door you can smell it in the front desk. Then, the first room we got assigned, was even worse. We couldn’t stay more than 10min in it. We asked to be moved and the front desk agent help us without a problem, he was super nice! The rooms are very basic: no bedside lamps, no trash can, no hangers in the closet area... A fridge would also be nice. I wouldn’t come back
Stayed 2 nights in Mar 2025

6/10 Okay

Javier Alain

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
OK
Stayed 1 night in Jul 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Newly renovated, incredibly clean and wonderful staff. Bare bones hotel but there is a cafecito one block away for breakfast and a shopping mall across the street. You are about a 10 minute drive to the beach and 5th Avenue. Can't beat the price. There is a small pool and parking in the front and rear of the building.
Stayed 5 nights in Jul 2022

8/10 Good

roberto

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms View to the streets are very noisy. Other than that location and property very nice
Stayed 2 nights in Jun 2023
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Policies

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