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Grand Sunset Princess - All Inclusive

Property class: 5 and above

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Photo gallery for Grand Sunset Princess - All Inclusive

An aerial view of a resort with multiple swimming pools, lush greenery, and resort buildings. - Grand Sunset Princess - All Inclusive (Playa del Carmen)
A beachside gazebo with a stage, white drapes, and pampas grass. - Grand Sunset Princess - All Inclusive (Playa del Carmen)
A modern bedroom with a large bed, a wooden ceiling, and a glass wall. - Grand Sunset Princess - All Inclusive (Playa del Carmen)
A modern hotel room with a wooden ceiling, a sofa, a chair, a small table, and a bed with a headboard. - Grand Sunset Princess - All Inclusive (Playa del Carmen)
A beach with thatched umbrellas and lounge chairs. - Grand Sunset Princess - All Inclusive (Playa del Carmen)
A free breakfast buffet, free water park access, and a nightclub are just a few of the amenities provided at Grand Sunset Princess - All Inclusive. Indulge in a deep-tissue massage, a body scrub, and aromatherapy at the onsite spa. At the 10 on-site restaurants, enjoy breakfast, lunch, dinner, and Mexican cuisine. Fitness classes are offered at the health club; other things to do include volleyball, basketball, and archery. In addition to 3 swim-up bars and 2 beach bars, guests can connect to free in-room WiFi.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Hot tub
  • All inclusive
  • Parking included

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Deluxe Suite, Garden View

A modern hotel room with a bed, bedside tables, a desk, and a television.

Deluxe Suite, Garden View

8.2 out of 10
Very good
(298 reviews)
  • Garden view
  • 55 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Deluxe Suite, Pool Access (with Bathtub, Pool View)

A swimming pool with a clear blue water, surrounded by white buildings with balconies, and a thatched roof structure.

Deluxe Suite, Pool Access (with Bathtub, Pool View)

8.6 out of 10
Excellent
(55 reviews)
  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Family Club Room - Pool Access, Pool View

A balcony with a glass railing, a pool, and outdoor furniture.

Family Club Room - Pool Access, Pool View

7.8 out of 10
Good
(14 reviews)
  • 59 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Twin Bunk Bed OR 2 Double Beds and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Family Club Deluxe

A hotel room with a large bed, a desk, a chair, and a balcony with a view.

Family Club Deluxe

7.4 out of 10
Good
(18 reviews)
  • Garden view
  • 59 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Twin Bunk Bed OR 2 Double Beds and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Platinum Suite

A modern bedroom with a large bed, a wardrobe with sliding doors, and a mirror.

Platinum Suite

8.0 out of 10
Very good
(43 reviews)
  • 59 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Laguna Villa Suite

A modern bedroom with a large bed, a wooden ceiling, and a glass wall.

Laguna Villa Suite

9.0 out of 10
Wonderful
(17 reviews)
  • 59 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Double Room Deluxe with Garden View

Minibar (free items), in-room safe, desk, blackout drapes

Double Room Deluxe with Garden View

9.4 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 55 sq m
  • Sleeps 3
  • 1 Double Sofa Bed and 1 King Bed OR 2 Double Beds
  • Free WiFi

View all photos for Triple Room Luxury with Pool View

A hotel room with a bed, a decorative wall with a leaf pattern, a textured wall, and a chair.

Triple Room Luxury with Pool View

  • 55 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Single Room Premium with Garden View

Minibar (free items), in-room safe, desk, blackout drapes

Single Room Premium with Garden View

  • Garden view
  • 61 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Super Saver

A modern bedroom with a large bed, bedside tables, a nightstand, a mirror, and a tropical-themed wall.

Super Saver

9.4 out of 10
Exceptional
(3 reviews)
  • 48 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Platinum Suite Plunge Pool

A modern hotel room with two beds, a large mirror, and a sliding glass door.

Platinum Suite Plunge Pool

10.0 out of 10
Exceptional
(3 reviews)
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Twin Sofa Bed
  • Free WiFi

About the neighborhood

Located in Playa del Carmen, Grand Sunset Princess - All Inclusive is in the entertainment district and near the beach. El Camaleón Mayakoba Golf Course and Xplor Theme Park are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Playa del Carmen Main Beach and Mamitas Beach. Traveling with kids? Consider Xcaret Eco Theme Park, or check out an event or a game at Mario Villanueva Madrid. Visit our Playa del Carmen travel guide
View more Resorts in Playa del Carmen
Map
Prolongación 5ta Avenida Mza 20 Lote 006, Playa del Carmen, QROO, 77710

What's nearby

  • A public square with a central sculpture of a figure with outstretched wings, surrounded by other statues.
    Quinta Avenida
    17 min drive - 6.1 miles
  • A beach with a thatched-roof structure, palm trees, and clear blue water.
    Playa del Carmen Main Beach
    18 min drive - 6.4 miles
  • A coastal resort with clear blue waters, a rocky shoreline, and thatched-roof buildings.
    Xcaret Eco Theme Park
    30 min drive - 12.5 miles
  • Playa Xcalacoco
    16 min walk - 0.9 miles
  • Xplor Theme Park
    24 min drive - 11.0 miles

Getting around

  • Cancun Intl. Airport (CUN)
    51 min drive

Restaurants

  • Amaranto
    15 min walk
  • Bar L'Elefant
    7 min drive
  • Mike’s Coffee
    17 min walk
  • Margarita
    12 min walk
  • El Templo
    8 min drive

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  • Hot tub
  • Breakfast included
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8.2 out of 10, Very Good, 4,600 reviews
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free beach shuttle
  • Free uncovered self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 10 restaurants
  • 15 bars/lounges
  • 2 beach bars
  • 3 poolside bars
  • 3 swim-up bars
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Buffet Naranja
  • Grill Restaurant
  • Internacional Restaurant
  • Italian Restaurant
  • Mexican Restaurant

Things to do

  • 12 outdoor pools
  • 6 outdoor tennis courts
  • Arcade/game room
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Nightclub
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Table tennis
  • Tennis lessons

Family friendly

  • 12 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Living room
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms
  • 5,425 square feet of conference space

Outdoors

  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Free pool cabanas
  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 15 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • No elevator

More

  • Banquet hall
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Reception hall
  • Renovated entire property - November 2025
  • Smoking not allowed
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Towels provided

Food and drink

  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Living room
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: MXN 50

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out fee: MXN 50 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Frequently asked questions

Does Grand Sunset Princess - All Inclusive have a pool?

Yes, this property has an indoor pool, 12 outdoor pools, and a children's pool. Pool access is from 8:00 AM–8:00 PM.

Is Grand Sunset Princess - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Grand Sunset Princess - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Grand Sunset Princess - All Inclusive?

Check-out is at noon. Late check-out is available for MXN 50 (subject to availability).

Are there all-inclusive benefits at Grand Sunset Princess - All Inclusive?

Yes, the property is all-inclusive. All food and beverages are included, and activities include soccer, tennis, volleyball, and more.

Where is Grand Sunset Princess - All Inclusive located?

This family-friendly Playa del Carmen property is located in the entertainment district, within 1 mi (2 km) of Playa Xcalacoco and Chun-Zumbul (diving site). Gran Coyote Golf and El Camaleón Mayakoba Golf Course are also within 3 mi (5 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Grand Sunset Princess - All Inclusive Reviews

8.4

Very Good

9.2

Cleanliness

8.6

Amenities

8.8

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 404 out of 722 reviews
Rating 8 - Good. 154 out of 722 reviews
Rating 6 - Okay. 97 out of 722 reviews
Rating 4 - Poor. 34 out of 722 reviews
Rating 2 - Terrible. 33 out of 722 reviews

Reviews

Verified review

10/10 Excellent

joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great the service was exceptional and I really enjoyed the themed restaurants
Stayed 3 nights in Aug 2026
Verified review

8/10 Good

Saul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are clean and well maintained, they clean and resupply the mini bar everyday if needed, the stuff cordial and attentive, breakfast buffet excellent ,and lunch buffet excellent pools clean we had a great time
Stayed 6 nights in Aug 2026
Verified review

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well maintained property, curtious staff. Clean beachfront, all-around great experience
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Maria A.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was so beautiful. He staff super amazing the food delicious.
Stayed 5 nights in Jul 2026
Verified review

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time at this resort. The entire staff is friendly and helpful; they make you feel welcomed and appreciated. This place is clean and the food from the restaurants is absolutely delicious. I recommend it 100%.
Stayed 6 nights in Aug 2026
Verified review

10/10 Excellent

Deisy Yurany Gutierrez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing time at the Princess resort. The staff, the food, and the resort were all great!!! We will come back!!!
Stayed 7 nights in Jul 2026
Verified review

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent resort. Very clean, good food and drinks, very spacious witch I really like, a lot of pools so it’s never crowded, lotsa wild animals on the resort, and the staff was also very nice, overall a highly recommended resort for couples or family’s
Stayed 4 nights in Jul 2026
Verified review

8/10 Good

Karren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very family friendly resort
Stayed 6 nights in Apr 2026
Verified review

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were very clean all the time. The pools were amazing and the staff was extremely helpful throughout the whole complex. The Food buffet was always fresh and full.
Stayed 6 nights in Jul 2026
Verified review

10/10 Excellent

Jasmin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food, drinks, amenities, and overall experience was truly enjoyable. My week was peaceful, relaxing, and fun definitely would recommend.
Stayed 5 nights in Jul 2026
Verified review

10/10 Excellent

Chaoying

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean room, friendly staff, many large pools. All inclusive buffet restaurant and reserved restaurants are all very good.
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Kaidin B

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach is horrible this time of year. If you what to relax at the beach stay somewhere else. The resort and pools are fantastic
Stayed 7 nights in Jul 2026
Verified review

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms resort , rooms were nice and cold . People were very friendly. Very attentive
Stayed 6 nights in Jul 2026
Verified review

10/10 Excellent

Chelsea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was amazing! Staff were friendly and welcoming! Food was pretty good but nothing crazy. Only real con was how far everything was from the rooms.
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Christopher Sean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family of 4. We had a wonderful stay. The room was clean. The staff was helpful and knowledgeable. Make reservations for the restaurants immediately after check in. It was difficult to book but I kept checking and was able to get in.
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Juan David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful. The room was amazing and the food was excellent. I would go back for sure.
Stayed 3 nights in Jun 2026
Verified review

6/10 Okay

Ayodele Naomi

Liked: Cleanliness
While the gorgeous room—especially the stunning bathroom and tub—was a major highlight, I likely won't stay here again. The resort is great for families, but solo travelers may want to skip it due to flavorless food, hard-to-get specialty dining reservations, and poorly maintained pools.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Letitia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort was great, but the seaweed was terrible which is out of anyone’s control. We didn’t even use our balcony because the smell of all the rotten seaweed was just unpleasant. All the large pools are amazing and not overly crowded. Rooms are newly remodeled & nice.
Stayed 7 nights in Jul 2026
Verified review

6/10 Okay

Oksana

Disliked: Staff & service
Spacious, renovated rooms. Not able to make reservations to restaurants, all booked or very late night seating. Beach shallow, brownish water. Pretty grounds. We love coffee, but coffee shop opens at 3 pm. Coffee available in love bar after 8 am
Stayed 5 nights in Jul 2026
Verified review

10/10 Excellent

Juan Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was excellent from start to finish. The staff was friendly, professional, and always willing to help, and the facilities were clean and well maintained. My only recommendation would be to offer more variety in the food options and make restaurant reservations easier to secure. Overall, it was a great experience, and I would definitely stay again
Stayed 4 nights in Jun 2026
Verified review

8/10 Good

Adrian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property layout and staff very efficient. Rooms are excellent food is good. Not a lot of rotation on food type in buffet and à la cart restaurants are impossible to book for multiple rooms we had 28 people in our party with 10 rooms and we only able to eat together in buffet. Celebrating our matriarchs 80 th birthday
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was prefect, the quality of the food is excellent, servers are very kind, the only disappointing is the check-in process time, staff are very slow
Stayed 6 nights in Jun 2026
Verified review

10/10 Excellent

Isaias

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort has been recently renovated and it's even Bethan before. The rooms the lobby the restaurants the slides is new and the service has always been exceptional. I try to get the rooms between the high 200 - the high 300. That's worth the all-inclusive for me and my daughter (2 person) stay that we get to stay an extra night or two compared to other resorts in the area. The resort is massive with shows and music every night
Stayed 5 nights in Jul 2026
Verified review

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The review is beautiful. We were able to upgrade to the platinum side and that really made the trip. It is so big there make sure you ask about all the things you can do and get it on your phone. They have lots to do for kids but if you don’t ask you’ll miss out on a lot.
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Yesika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great time, resort is clean, updated and all the night shows are different from others. Only thing I didn’t like was the check in and check out. They definitely should have a separate desk or personnel exclusive for check in/out. Not everyone together. Customer service should be separate from check in and check out so people don’t wait too long. Besides that everything was excellent from the property to the staff. I will good back.
Stayed 5 nights in Jul 2026