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Be Playa Hotel Boutique & Rooftop Bar - Adults Only

Property class: 4

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Photo gallery for Be Playa Hotel Boutique & Rooftop Bar - Adults Only

A swimming pool with a tiled floor and a person lying on the edge. - Be Playa Hotel Boutique & Rooftop Bar - Adults Only (Playa del Carmen)
A couple sitting on a sofa with a view of boats and buildings in the background. - Be Playa Hotel Boutique & Rooftop Bar - Adults Only (Playa del Carmen)
A person in a white bathrobe sitting by a white bathtub with a menu, a cup of coffee, and a plate of fruit. - Be Playa Hotel Boutique & Rooftop Bar - Adults Only (Playa del Carmen)
A modern bedroom with a large bed, wooden flooring, and a wardrobe with sliding doors. - Be Playa Hotel Boutique & Rooftop Bar - Adults Only (Playa del Carmen)
A living room with a vintage television, striped wall art, and a red chair. - Be Playa Hotel Boutique & Rooftop Bar - Adults Only (Playa del Carmen)
A short walk from Playa del Carmen Main Beach and Quinta Avenida, Be Playa Hotel Boutique & Rooftop Bar - Adults Only provides a poolside bar, concerts and live shows, and a terrace. Treat yourself to a massage at Be Spa, the onsite spa. The on-site Asian cuisine restaurant, Sushi Club, offers lunch and dinner. In addition to a bar and a hot tub, guests can connect to free in-room WiFi, with speed of 100+ Mbps (good for 1–2 people or up to 6 devices).

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning

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Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Standard Suite

A modern bedroom with a large bed, wooden flooring, and a wardrobe with sliding doors.

Standard Suite

7.8 out of 10
Good
(11 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite

A modern bedroom with a large bed, a bathtub, and a view of the outdoors.

Junior Suite

7.8 out of 10
Good
(8 reviews)
  • City view
  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Master Suite

A modern bedroom with a large bed, a vanity with a mirror, and a freestanding bathtub.

Master Suite

9.4 out of 10
Exceptional
(6 reviews)
  • City view
  • 65 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Twin Room, City View

A modern hotel room with a large bed, a desk, and a view of the outdoors.

Junior Twin Room, City View

  • City view
  • 47 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

About the neighborhood

Located in Gonzalo Guerrero, a neighborhood in Playa del Carmen, Be Playa Hotel Boutique & Rooftop Bar - Adults Only is in the entertainment district and near the beach. Playa del Carmen Maritime Terminal and Playacar Golf Club are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Playa del Carmen Main Beach and Mamitas Beach. Xplor Theme Park and Xcaret Eco Theme Park are not to be missed. Take an opportunity to explore the area for water adventures such as fishing. Visit our Playa del Carmen travel guide
Map
Playa del Carmen, QROO

What's nearby

  • A coastal cityscape with a clear blue sea, a beach, and a mix of residential and commercial buildings.
    Quinta Avenida
    2 min walk - 0.1 miles
  • A multi-level shopping mall with palm trees, hanging decorations, and various stores.
    Quinta Alegría Shopping Mall
    3 min walk - 0.2 miles
  • A beach with a thatched-roof structure, palm trees, and clear blue water.
    Playa del Carmen Main Beach
    6 min walk - 0.4 miles
  • An aerial view of a coastal city with a wide beach, clear turquoise waters, and dense greenery.
    Mamitas Beach
    6 min walk - 0.4 miles
  • Central Square
    10 min walk - 0.5 miles

Getting around

  • Cancun Intl. Airport (CUN)
    49 min drive

Restaurants

  • Amorino
    2 min walk
  • La Vagabunda
    2 min walk
  • Starbucks
    2 min walk
  • Los Chachalacos
    1 min walk
  • Trattoria del Centro
    1 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Roundtrip airport shuttle (surcharge) during limited hours on request

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Sushi Club

Things to do

  • Concerts/live shows
  • Full-service spa
  • Hot tub
  • Music library
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Free pool cabanas
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Hot tub
  • Massage
  • Spa open daily

Accessibility

  • No elevator

More

  • 1 building
  • 4 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

This property welcomes adults only
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Guests under 18 years old are not allowed in the hot tub, and guests under 10 years old are only allowed in the hot tub with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Be Playa Hotel Boutique & Rooftop Bar - Adults Only have a pool?

Yes, this property has an outdoor pool.

Is Be Playa Hotel Boutique & Rooftop Bar - Adults Only pet-friendly?

No, pets are not allowed at this property.

How much is parking?

This property doesn't offer parking.

What time is check-in at Be Playa Hotel Boutique & Rooftop Bar - Adults Only?

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM. After-hours check-in is not available.

What time is check-out at Be Playa Hotel Boutique & Rooftop Bar - Adults Only?

Check-out is at noon.

Does Be Playa Hotel Boutique & Rooftop Bar - Adults Only provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A per person fee applies.

Where is Be Playa Hotel Boutique & Rooftop Bar - Adults Only located?

Located in Gonzalo Guerrero, this spa hotel is steps from Mario Villanueva Madrid and Quinta Avenida. Playa del Carmen Main Beach and Mamitas Beach are also within 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Be Playa Hotel Boutique & Rooftop Bar - Adults Only Reviews

8.4

Very Good

8.8

Cleanliness

9.2

Location

9.0

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 474 out of 866 reviews
Rating 8 - Good. 212 out of 866 reviews
Rating 6 - Okay. 95 out of 866 reviews
Rating 4 - Poor. 40 out of 866 reviews
Rating 2 - Terrible. 45 out of 866 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Staff was very accommodating and the location was superb.
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome place to stay very good location, good service, nice rooftop
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Staff & service, amenities
The staff was amazing. Did everything they can to assist
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, near 5ta avenida and the beach, frienbly staff and excellent breakfast
Stayed 4 nights in Feb 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay at, everything walkable from the hotel. We have stayed here a few times. The breakfast is exceptional.
Stayed 3 nights in Jun 2024
Verified review

6/10 Okay

Room was clean, large and nice. The location was also good. The only issue was there was all the parking was metored which was annoying to deal with. There was also an issue at check out that cost additional money.
Stayed 2 nights in Jan 2026
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
In need of repairs and require a good cleaning! Clean comfortable bed, dirty floors the room requires repairs! Very run down!
Stayed 10 nights in Feb 2026
Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities
The hotel is located very near 5th avenue and is a decent place to stay. Basic amenities like blow dryer and iron were not found in room. The hotel is clean and worth the price just don’t set your expectations too high.
Stayed 7 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

We will be back

Great hotel, perfect location to enjoy the city within walking distance of everything
Stayed 3 nights in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely love my stay at playa boutique the staff has amazing customer service and always willing to accommodate it's very secure the rooms are very nice then I absolutely love this staff Karen and Danny have been absolutely amazing I would recommend it to my friends and family thank you to Karen and Danny we're amazing outstanding customer service 😊!
Stayed 3 nights in Nov 2025
Verified review

8/10 Good

Liked: Cleanliness, amenities
I had a great stay, Other than the elevators not working, it was great. The pool was clean. The Jacuzzi was great, And it’s close to 5 street
Stayed 2 nights in Nov 2024
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This botique has a nice location. and is very safe. The rooftop pool is nice however the cleanliness is so so and the breakfast was no options just given a plate. This is still a decent place to sleep and use for visiting the area.
Stayed 2 nights in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing. Premium room and services for a fraction of the cost. The rooms were spacious and very clean. The staff very friendly. Elevator wasn’t working and no parking, but for the location, the price, the decor and everything else, it was still a 10/10 for me
Stayed 3 nights in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
I really like the hotel, it's a bit in need of repair and refresh especially the roof top pool area. But it wouldn't prevent me from staying there again. Personal is lovely its located in a good area. Loved it
Stayed 4 nights in Jan 2025
Verified review

10/10 Excellent

Liked: Property conditions & facilities, communication
Friendly service
Stayed 2 nights in Aug 2023
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We booked this hotel for the jacuzzi tub and location. Location is ideal however we were there for 4 nights and had no hot water. Our room was nice and clean but the rooftop area around the pool was dirty and rundown. Absolutely a joke that this is advertised as a 4 star property.
Stayed 4 nights in Dec 2024
Verified review

8/10 Good

Ac was good! Bumped cold. Sushi resturant was very good downstairs . Pool was a little cold . Room was clean
Stayed 7 nights in Feb 2024
Verified review

4/10 Poor

Disliked: Staff & service, property conditions & facilities
Old and a bit dingy. Funny smell in the room. Got a good price because the elevator was down but would not be ok paying more.
Stayed 1 night in Dec 2024
Verified review

2/10 Terrible

Liked: Cleanliness, property conditions & facilities, room comfort

Bad staff

Hotel is nice and comfortable. The hot water stopped working the 2nd day. The hotel management said that they’ll issue a refund for that night. However, they went back on their words and didn’t give even a penny back. Terrible service
Stayed 2 nights in Jan 2024
Verified review

4/10 Poor

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
If you are ok with arriving to no hot water & not being given the room you booked, staying here is for you. If you are ok with noise from the club until 4am, this is for you. They did move me rooms due to lack of hot water& shower had a missing door. pool is nice. Breakfast looked good- didn’t have any. Coffee- mediocre. Rooms-old. Staff- lady & older gentleman , kind.
Stayed 6 nights in Dec 2023
Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities, communication
Overall our stay was nice. Close proximity to 5th Ave shopping and vendors. Your stay includes breakfast but not a buffet, more so one juice, one plate of food and that’s it. They give you a boxed lunch if you’re going to spend the day out on excursions, but you can’t have breakfast ABD a boxed lunch to go, it’s one or the other. The hot tub in room takes about 45 mins to fill up and doesn’t get too hot, but other than that it was cool. The TV doesn’t have any English channels so don’t expect to chill out and watch some good ole American TV. Safe place to stay overall, I would stay here again.
Stayed 4 nights in Aug 2023
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
The staff was very kind and helpful. The hot water situation could be better. I had a six day stay: two days the water was cold, two days it was luke warm, and the last two days it was much better, but not hot. The lights were off in the first floor hallway. Even though I reported it on the first night, they were never fixed. I also asked and was granted a room change due to a mold smell in my room.
Stayed 6 nights in Jan 2025
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Cleanliness, amenities
Booked King bed master suite, when we showed up we were pressured to take a double bed suite which we didn’t agree with so we eventually got given the suite we booked. Im usually not one to complain about service but the rooms wasn’t cleaned for the first 2 days, when it was the towels were not changed ams folded up to look like they had been changed. The water in the sinks and showers had abismal water pressure and was almost impossible to shower or brush your teeth and when you did the lack if hot water was an issue aswell. On our last day the area suffered power outage and the hotel did not have a generator as a back up and we were left locked out of our rooms for about 2.5 hours from 8-10:30 pm, subsequently when the power came on we did not have any running water for the day that followed, even the toilets wouldn't flush. Its playa so we did some great people and the staff was helpful and friendly. Kudos to the servers on the roof top patio who made our stay more enjoyable.
Stayed 8 nights in Dec 2025
Verified review

4/10 Poor

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

Significant maintenance issues

AC was broken. Tub was broken. Very very noisy well into the night. Couldn't open patio door because if noise which made the broken AC even worse. Comfortable bed and nice shower. Otherwise wouldn't return.
Stayed 1 night in Jul 2024
Verified review

6/10 Okay

Disliked: Property conditions & facilities

Disappointed

I have stayed here before over past 3 years 3 or 4 times .The maintenance and updates have suffered .First the elevator wasnt working ,and no one to help ,if i didnt expect an elevator,that is ok but had to carry 5 bags up the stairs ,thankfully only 1 flight for me .The silicone around shower floor was old and cracked and water leaked all over floor ,the toilet quit flushing within 30 minutes .The overall condition of the room needed attention .Bed was acceptable although also could use a new mattress soon .Rooftop bar had no food because of elevator (understandable).Service was good for what they have to work with .location is good .Probably wont stay there again .
Stayed 1 night in Nov 2024