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Aruma Suites

Property class: 3.5

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Photo gallery for Aruma Suites

A rooftop pool with clear water, a palm tree, and black lounge chairs. - Aruma Suites (Playa del Carmen)
A reception desk with a black counter and the word 'ARUMA' in gold letters. There are two wicker chairs with cushions, a small table with a plant, and a large abstract painting on the wall. - Aruma Suites (Playa del Carmen)
A building with a barber shop, a tattoo studio, and a sign for a smoke shop. - Aruma Suites (Playa del Carmen)
A covered outdoor seating area with tables and chairs, potted plants, and a fire extinguisher. - Aruma Suites (Playa del Carmen)
A modern hotel room with a bed, a mounted TV, a wooden console, a chair, and a potted plant. - Aruma Suites (Playa del Carmen)
A short walk from Quinta Avenida and Playa del Carmen Main Beach, Aruma Suites provides free continental breakfast, a terrace, and more. Guests can connect to free in-room WiFi.

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Breakfast included
  • Free WiFi
  • Air conditioning
  • Housekeeping

Off-peak, on budget: 30% or more off select hotels in our fall sale

Skip the crowds, keep the savings. AARP members save more after Labor Day. Book by Oct 7, 2026.

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Standard Double Room, 2 Double Beds

A hotel room with two beds, a desk with a laptop, a chair, a TV, and a hanging light fixture.

Standard Double Room, 2 Double Beds

7.4 out of 10
Good
(3 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Air conditioning

A hotel room with a bed, a desk with a laptop, a television, and a macrame wall hanging.

Standard Room, 1 King Bed, Air conditioning

  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

A modern hotel room with a large bed, two bedside tables, a wall-mounted TV, and a decorative wall hanging.

Superior Room, 1 King Bed

  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room

A hotel room with two beds, a desk, a TV, and a laptop.

Superior Double Room

  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

A modern hotel room with a bed, bedside table, chair, and a wall-mounted TV.

Deluxe Room, 1 King Bed

  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Balcony

A modern hotel room with a bed, a mounted TV, a wooden console, a chair, and a potted plant.

Superior Room, 1 King Bed, Balcony

  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 2 Double Beds, Microwave

A hotel room with a large bed, a smaller bed, a TV, a painting, and a door.

Deluxe Suite, 2 Double Beds, Microwave

  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

KING ESTANDAR

  • Sleeps 2

DOBLE ESTANDAR

  • Sleeps 4

About the neighborhood

Located in Gonzalo Guerrero, a neighborhood in Playa del Carmen, Aruma Suites is in the entertainment district. The area's natural beauty can be seen at Playa del Carmen Main Beach and Mamitas Beach, while Xplor Theme Park and Xcaret Eco Theme Park are popular area attractions. Xaman Ha Aviary and Temazcal Natura are also worth visiting. Visit our Playa del Carmen travel guide
Map
Av 10 No. 2 entre 10 y 10 Bis, Col Centro, Playa del Carmen, QROO, 77710

What's nearby

  • A coastal cityscape with a clear blue sea, a beach, and a mix of residential and commercial buildings.
    Quinta Avenida
    1 min walk - 0.1 miles
  • A beach with a thatched-roof structure, palm trees, and clear blue water.
    Playa del Carmen Main Beach
    3 min walk - 0.2 miles
  • A multi-level shopping mall with palm trees, hanging decorations, and various stores.
    Quinta Alegría Shopping Mall
    5 min walk - 0.3 miles
  • An aerial view of a coastal city with a wide beach, clear turquoise waters, and dense greenery.
    Mamitas Beach
    8 min walk - 0.5 miles
  • Central Square
    3 min walk - 0.2 miles

Getting around

  • Cancun Intl. Airport (CUN)
    49 min drive

Restaurants

  • Ilios restaurant
    1 min walk
  • El Árbol de la Diez
    1 min walk
  • Bovino's
    1 min walk
  • La Chancla
    1 min walk
  • La Famiglia
    1 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Free continental breakfast available daily 7:30 AM to 11:00 AM

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • Limited-hour front desk
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Handrails in hallways
  • Lever door handles
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • 1 building
  • 3 floors
  • Built in 2002
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Desk chair
  • Laptop workspace
  • Mobile key entry
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out fee: MXN 200

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

  • Mastercard
  • Visa

Important information

Optional extras

  • Late check-out fee: MXN 200

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 123-123-123456/1234

We should mention

This property does not have elevators
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Pool access available from 9:00 AM to 9:00 PM
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Aruma Suites have a pool?

Yes, this property has an outdoor pool. Pool access is from 9:00 AM–9:00 PM.

Is Aruma Suites pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

This property doesn't offer parking.

What time is check-in at Aruma Suites?

Check-in start time: 3 PM; Check-in end time: 11:00 PM. After-hours check-in is not available.

What time is check-out at Aruma Suites?

Check-out is at noon. Late check-out is available for MXN 200.

Where is Aruma Suites located?

Located in Gonzalo Guerrero, this hotel is steps from Calle 12 and Quinta Avenida. Playa del Carmen Main Beach and Mamitas Beach are also within 15 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Aruma Suites Reviews

7.6

Good

8.0

Cleanliness

8.2

Location

8.0

Staff & service

7.4

Property conditions & facilities
Rating 10 - Excellent. 91 out of 218 reviews
Rating 8 - Good. 49 out of 218 reviews
Rating 6 - Okay. 32 out of 218 reviews
Rating 4 - Poor. 20 out of 218 reviews
Rating 2 - Terrible. 26 out of 218 reviews

Reviews

Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The place was in a good location. Lack toiletries, breakfast was in another jitellocations
Stayed 1 night in Dec 2025
Verified review

2/10 Terrible

Liked: Staff & service
Disliked: Property conditions & facilities
Best location but not m reely nice place
Stayed 1 night in Jan 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
This is an overall nice hotel in a convenient location. Basic rooms, you have to give a deposit for blankets. Only 1 block from the beach and directly across from Coco Bongo. People are loud ALL NIGHT out on the street. I just put on white noise to sleep. Staff was very nice and they had private security at night
Stayed 4 nights in Apr 2025
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
The front desk staff was helpful and friendly as well as the cleaning staff. The location of the property is very good for visitors since almost everything you could want is within walking distance. However, upon our arrival the room did not have bath towels. I asked twice for towels and we had to wait until the second day!! Traveling as older adults we didn't have a stand to put our luggage on so we had to place the luggage on the floor. There also wasn't a place to hang your clothes nor was there a dresser. Staff friendly and nice and great location.
Stayed 7 nights in Apr 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
No hot water in the shower and you need to flush the toilet bowl multiple times. But the staff are friendly
Stayed 5 nights in Feb 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
I liked the localization, I didnt enjoy the beach club. I liked the pool, I didnt like the TV was blocked. I liked the food in another hotel, I dint like that it was mandatory to pay for it. I liked the room but the hotel needs general maintenance. Thank you.
Stayed 2 nights in Nov 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is fantastic, close to many restaurants, bars, steps from the action on 5th avenue and a short walk to the beach. The staff are so helpful and nice, our room was clean and looked to be recently updated and we absolutely loved the rooftop pool for cooling off, lounging and getting some work done. We’ll be back!
Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Liked: Property conditions & facilities
Todo excelente
Stayed 1 night in Apr 2025
Verified review

6/10 Okay

Disliked: Property conditions & facilities
Bueni
Stayed 4 nights in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness
Agradable
Stayed 1 night in Nov 2024
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Disliked: Amenities
Way too loud until 3am and bed wasn't comfy at all..
Stayed 3 nights in Feb 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities
It was the most horrible place I have been.
Stayed 3 nights in Mar 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, amenities, property conditions & facilities
Pics are BS
Stayed 3 nights in Mar 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
no staff at the property and widow was not locked. I feel dangerous. do not stay this property. this building need to be reorganization.
Stayed 1 night in Mar 2025
Verified review

4/10 Poor

Disliked: Cleanliness, amenities, property conditions & facilities
The code to the door lock malfunctioned multiple times. They didn’t have extra towels to supply when needed. If you just a place to sleep close to 5th street and the beach this is good for that.
Stayed 7 nights in Feb 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 1 night in Apr 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, amenities, property conditions & facilities
Arriving at the check-in of this hotel I could feel a strong stench of sewage from the lobby inside. Much worse, there is no elevator, and therefore the lobby is very dirty. Thinking times before booking will make your vacation a nightmare.
Stayed 7 nights in Apr 2024
Verified review

6/10 Okay

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Great staff! Clean rooms but there was a lot of mold on the property, but not in the room. The sliding glass door to the balcony didn’t lock and it was a shared balcony! My friends room had no blanket.
Stayed 1 night in Nov 2022
Verified review

6/10 Okay

Liked: Cleanliness
Very loud music until about 4:30 a.m. I mean VERY loud and I was on the 3rd floor. If you can look (or hear) past that its ok.
Stayed 1 night in Jan 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities
It was not like the pictures. The bathroom made noise all night long. It was not a good experience.
Stayed 3 nights in Dec 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, property conditions & facilities
The staff tried to be helpful after asking a few times to be moved. The smell in the first two rooms they put us in was so horrible I slept on the balcony the first night cause the smell was nauseating that was coming from the sewer pipe in the bathroom. Very noisy in the front. They put us in a room in the back and ithe smell wasn't as bad and it was quieter. Breakfast was good and served buffet style.
Stayed 2 nights in Feb 2023
Verified review

4/10 Poor

Disliked: Cleanliness, property conditions & facilities, room comfort

Disappointing

Terrible smell in room. Very noisy. Much of the room is either falling apart or in need of an update. Very disappointing
Stayed 1 night in Feb 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un hotel bastante accesible económicamente y bien ubicado, casi frente a cocobongo, así que en mi caso esto fue favorable. El personal MUY amable y atento todo el tiempo. Pongo 4 estrellas porque el internet no era bueno en la habitación y porque no pudimos utilizar la televisión. Lo demás, super acorde con el precio.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy cómodo y céntrico
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La verdad para la el precio esta muy bien, esta limpio, cómodo, solo el sábado están peleando en un restaurante en la esquina y se escuchaba todo el desmadre pero los otros días no se escucho nada 2 días no tibios agua pero a las 8 de la mañana llego, tiene alberca en el último piso esta pequeña pero sirve para refrescarte
Stayed 4 nights in Mar 2026